5/5
Nicholas Humphreys were great. Dealt with Josh Copeman and had no faults! Great experience, would highly recommend. 5 star.
Agent replied · 31 December 2024
Jake, nice to see more kind words about Josh. He's very pleased! Thanks!

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★★★★★
2,919 reviews across 17 offices and 2 platforms
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,919 reviews on two platforms, rated 4.2 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Showing 2,916 reviews on Google only. Show every review
5/5
Nicholas Humphreys were great. Dealt with Josh Copeman and had no faults! Great experience, would highly recommend. 5 star.
Jake, nice to see more kind words about Josh. He's very pleased! Thanks!
5/5
Excellent service received from evie Miller on our viewings, honest, friendly and knowledgeable I would happily recommend her to friends and family alike, a refreshing change from the usual pushy estate agents we have dealt with soo far. Well done Evie
Thanks for your review Karl, we look forward to working with you again soon!
5/5
The whole team at Nicholas Humphreys were polite and very professional throughout. A special mention for Josh Copeman though who made our time with him very easy indeed. 5 stars!!!!!!!!!!
Hi Liam, Thanks for your review!
1/5
As a tenant using nicholas humphreys as an estate agent i am shocked at the poor service that they have provided. Mine and my fellow housemates emails have been consistently ignored and when we ring to find out information on our property the details seem to change every time. The whole process has become a large burden and i am not happy about the service they provide. All the staff seem to provide is a response of "oh"
Hi Pete, thank you for your review. We do not hold any of your details on our file and are unable to trace you as a client of the Norwich Branch. Can you possibly email bena@nicholashumphreys.com to discuss further? Thanks, Nicholas Humphreys
5/5
Great service and amazing agents. Always helpful, especially Ben who I cannot speak of highly enough! I would highly recommend Nicholas Humphreys; I am yet to hear a bad thing spoken about anyone's experience with them!
Hi Warren, Thank you for your review!
5/5
I let my house in Norwich through the Nicholas Humpreys team a couple of months ago. Very professional outfit with exceptional attention to detail. All of the team have great local knowledge - second to none in the area. It really was a seamlessly run process - thank you very much Sam and the Nicholas Humpreys Norwich team!!
Hi Hugh, thanks for your review.
5/5
Professional and friendly staff! Nothing but good things to say about this agency. I have dealt with Nicholas Humphreys as both tenant and landlord and commend the outstanding service I've had.
Hi Raam, thanks for your review. look forward to continue working with you in the coming years.
5/5
Couldn't recommended more! Amazing staff who seemed generally interested in exactly what property I was looking for. Professional and honest approach from initial contact to finally passing over the keys to my lovely new house.
Hi Ben, thanks for your review!
5/5
Danielle has been there for every stage of the purchase of our house, and has always gone above and beyond her job to help us get what we want. She is always very personable, and I'd much rather use NH again because of her. Thanks so much.
Hi Daniel, thanks for your review! We hope to work with you again for your next property sale!
5/5
I sold my house through Humohreys . They were extremely efficient, helpful and professional. They seemed very determined in what they were going to achieve same price wise and in my view achieved a better price than I expected . The commission charged was also extremely reasonable . I highly recommend this agent .
Hi Steve, thanks for your review.. Glad we got your property sold nice and quickly! We look forward to finding you some fantastic tenants for your next investment property.
5/5
I’ve had a great experience working with Nicholas Humphreys. A special shout out to Josh who was there every step of the way, when buying my first house. 5 star!
Thanks for your review Lucas!!
5/5
Josh Copeman handled the sale of our house. He was down to earth, honest and human from the start. Not like other false, working from a script estate agents from a previous company who failed to sell our house. We wasted 8 weeks with a previous company but having changed to Nicholas Humphreys, Josh sold our house on the first day bringing a genuinely interested buyer to view. From then on he has kept in regular contact and we cannot fault his service and professionalism. Thank you Josh.
Mandy, thanks for your review! Much appreciated!
5/5
As a parent of a first year student in Norwich, I was highly relieved to meet Ben and the team at a point where we had seen some frankly dire student accommodation. Her house is near the office which is reassuring and the staff have been very approachable and pro-active and as a result my daughter and her friends are using Nicholas Humphreys again for year two!
Hi Rachel, thanks for your review! Were glad you're happy with our service and pleased that your daughter is staying with us next year at another one of our properties!
5/5
I have been using Nicholas Humphreys for over a year now and am yet to find fault with their service. They have been incredibly attentive to both my demands as a landlord and helping the tenants wherever possible. I would highly reccommend them to anyone.
Will, thanks for your review we look forward to helping you let your property next year!
5/5
Nicholas Humphreys Estate Agent in Norwich were very easy to deal with, quick, efficient and friendly. Josh Copeman who helped me find a property was always available and responded quickly. Upon buying a property Josh was very quick to arrange the relevant information required and speed the process up of buying. Thank you to Josh and the team at Nicholas Humphreys, Norwich.
Thanks Richard! We appreciate your feedback!
5/5
Nicholas Humphries has been the best letting agency I’ve gone with in Norwich. In the office they’re all super friendly, and have been helpful with all of our queries. Ben in particular, put up with our constant questions at all hours of the day, and responded with answers. Would definitely recommend Nicholas Humphries to anyone!
Hi Elena, Thank you for your review! We're sad to see you go and would be happy to relet to you any time! The lettings team.
5/5
Nicholas Humphreys have been looking after the sale of my property, and I have found them to be very efficient. I have been dealing with Joshua Copeman in the office, who has kept me up-to-date throughout the process and ensured everything is running smoothly. I would recommend contacting this Estate Agent for any of your property enquiries going forward!
Hi Bradley, Thanks for your review!
5/5
Josh Copeman has been really helpful throughout our house search. We have experienced many ups and downs in the process (nothing to do with Josh or Humphreys, just market conditions!) and Josh has always been quick and clear to communicate, even if just to keep us informed when there’s no update - which we’ve really appreciated. I would recommend the services of this estate agent.
Hi Sophie, thanks for your review! Those pesky market conditions!
5/5
I’m letting my first student house through Nicholas Humphreys and definitely staying with this agency for my second year. Laura is extremely patient and very helpful when dealing with my student house and is always happy to help with any queries of mine. Highly recommended!
Thanks for your review Alice.
1/5
Such a disaster from the very beginning! The agency was very happy to take money from me, but is not providing a professional service at all. Some of these things would be considered beyond basic as a lettings agency. Locked out of the property for 4 days at the beginning of my tenancy for which they blamed the existing tenant - but the issue was actually that they didn't know what keys they should have for the property. They seem to have very little concern for tenant safety - they gave me a front door key knowing there was a risk I could get locked out, as they claimed there was no backdoor key (there was). They had not arranged for the property to be cleaned - they seem to have some issue where they don't know how the property is to be managed, but have not made one attempt to contact the landlord and find out how they ought to proceed, which is a bit odd. It is also resulting in no speedy progress with getting issues sorted out. Surely it is common sense to speak to the landlord rather than insisting the property is a house share when it is being let to individual tenants. Not a shared contract. These are not my only experiences with them, and it's under 2 weeks in. I couldn't recommend this agency to anyone, as my own experiences have been nothing but back to back trouble, unnecessary worry and stress, but the worst part is how very little they seem to care. Really disappointing.
Hi Kalli, we are sorry you have had this experience and we have not delivered the service we would expect all of our clients to receive. After many discussions about the above poiints, we trust that things are settled now and you are happy in your home. Thanks, Nicholas Humphreys
5/5
A massive thank you to the team at Nicholas Humphreys. Me and my partner dealt with Joshua Copeman, who was extremely helpful and professional throughout the whole process. He listened to our exact needs and worked tirelessly to find the perfect property! Would highly recommend!
Thanks for your review Ryan!
5/5
We were very happy with the service that Nicholas Humphreys provided when selling our property especially with us living in Australia. Josh was very helpful and efficient with communication and feedback. Would definitely recommend.
Hi Matt, Thanks for your review! Much appreciated!
5/5
Great service from Joshua Copeman at Nicholas Humphreys. He listened to what kind of property I was looking for and quickly found me a wonderful house that wasn't even on the books yet. This was just what I was looking for in an estate agent. He kept in close touch with me during the entire purchase process and was always helpful and on the phone if I needed anything. Thanks to him I have found the perfect house and I am thrilled!
Hi Lucy, Nice to see Josh has got more kind reviews from his clients!
5/5
We would highly recommend Humphreys (Norwich) to anyone wishing to sell their home. We had been struggling to sell our house for a few months when we contacted Danielle, and she was a breath of fresh air. She was always available, proactive, cheerful, positive, and always gave good advice. She gave us confidence during what can be a difficult and stressful process, and we always felt she was on our side. Thank you Danielle! from Steve and Janet.
Hi Janet, Thank you for your review!
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Nicholas Humphreys and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 20162016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.

Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024Source: The British Property Awards winners lists, as published, linked by year.
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Manchester has the most, with 545 reviews rated 4.2 out of 5, followed by Nottingham with 438.
The 17 Nicholas Humphreys offices, by town:
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 2 other industry awards since 2016.