5/5
GoogleTabitha was incredibly helpful!
Agent replied · 10 October 2026
Thank you for highlighting Tabitha's excellent service. We are pleased she provided such helpful support.
Trusted Agent profile
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Nicholas Humphreys estate agents in Manchester, Nottingham, Stoke On Trent and 14 more
★★★★★
2,919 reviews across 17 offices and 2 platforms
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,919 reviews on two platforms, rated 4.2 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
- Nicholas Humphreys Manchester323 Wilmslow Road, M14 6NW545 reviews · 545 on Google (4.2)16 in the last 90 days
- Nicholas Humphreys Nottingham6 Lenton Boulevard, NG7 2ES438 reviews · 438 on Google (4.3)17 in the last 90 days
- Nicholas Humphreys Stoke On Trent42 Piccadilly, ST1 1EG335 reviews · 335 on Google (4.6)10 in the last 90 days
- Nicholas Humphreys Burton Upon Trent183 High Street, Abbey Arcade, DE14 1HN274 reviews · 274 on Google (4.1)1 in the last 90 days
- Nicholas Humphreys Derby15 Friar Gate, DE1 1BU242 reviews · 242 on Google (2.9)5 in the last 90 days
- Nicholas Humphreys Norwich134 Dereham Road, NR2 3AF235 reviews · 234 on Google (4.7)20 in the last 90 days
- Nicholas Humphreys Hatfield82 Great North Road, AL9 5BL172 reviews · 172 on Google (3.8)5 in the last 90 days
- Nicholas Humphreys CanterburyOffice 8, Marshwood Close, CT1 1DX158 reviews · 158 on Google (4.8)23 in the last 90 days
- Nicholas Humphreys WimborneNicholas Humphreys, 2 Park Lane, BH21 1LD120 reviews · 120 on Google (4.5)3 in the last 90 days
- Nicholas Humphreys Sheffield WestOffice G10, The Redlands Business Centre, 3-5 Tapton House Road, S10 5BY93 reviews · 93 on Google (4.8)1 in the last 90 days
- Nicholas Humphreys Portswood (Southampton)49 London Road, SO15 2AD91 reviews · 91 on Google (3.4)1 in the last 90 days
- Nicholas Humphreys NorthamptonNicholas Humphreys, 141 Adnitt Road, NN1 4NH53 reviews · 53 on Google (3.5)5 in the last 90 days
- Nicholas Humphreys DurhamSuite 6a Kingfisher House, St John's Road, DH7 8TZ47 reviews · 47 on Google (3.6)2 in the last 90 days
- Nicholas Humphreys Portsmouth5 Sovereign Gate, 308-314 Commercial Road, PO1 4BL38 reviews · 38 on Google (3.9)0 in the last 90 days
- Nicholas Humphreys Leicester79 Queens Road, LE2 1TT33 reviews · 33 on Google (2.7)0 in the last 90 days
- Nicholas Humphreys Sheffield CityBlades Enterprise Centre, John Street, S2 4SW27 reviews · 27 on Google (4.7)0 in the last 90 days
- Nicholas Humphreys BirminghamLonsdale House, 52 Blucher Street, B1 1QP19 reviews · 19 on Google (4.0)0 in the last 90 days
Reviews on Google
Showing 2,916 reviews on Google only. Show every review
Google5/5
GoogleI had an amazing experience with the lettings team over at Nicholas Humphrey’s! They were all so helpful
Agent replied · 10 October 2026
We are pleased to hear about your amazing experience with our lettings team, Rachel!
5/5
GoogleI have recently dealt with Tabitha, she has been the most amazing help, a real credit to the company! Responsive to emails and phone calls and resolves any issues promptly! I had previous issues which caused a few problems but since contact with Tabitha so far faultless! She is worth a 10 star rating!
Agent replied · 10 October 2026
We are delighted to hear Tabitha provided exceptional service. Her responsiveness and prompt issue resolution exemplify our commitment to excellence.
1/5
GoogleAvoid this lettings agent at all costs. This was hands-down the worst renting experience I’ve ever had. Emails were ignored for weeks, phone calls went unanswered, and when they did finally respond it was usually with excuses or empty promises. Meanwhile, we were left living with serious mould issues that they completely failed to deal with despite repeated complaints and clear evidence. It was unhealthy, stressful, and frankly disgraceful. To make matters worse, getting our deposit back became another nightmare. After moving out, they dragged the process out for well over a month with little to no communication, despite us constantly chasing them. Every interaction felt like they were hoping we’d just give up. Completely unprofessional, negligent, and indifferent to tenants once they’ve got your money. I would never rent through them again and strongly recommend others steer clear. To raise points following the response NH have written underneath my review, I could attach the email in which the lettings manager confirmed the landlord wanted to give us a our deposit back in full which was sent just a week after we moved out, as the property had been left in a better condition than we received it- every room repainted and the place spotlessly clean. I could also attach the email I had to send a month later chasing said money, having had the money removed from the TDS account without our permission and a picture of the call logs where I had to call repeatedly to receive the funds the landlord himself wanted released to us. I could also attach images of the emails sent regards the mould on multiple occasions, as well as the photos we uploaded to the so called maintenance portal. This response is just another example of NH not taking responsibility for the poor standard of service they offered us- an apology and an acceptance that you have an abundance of learnings to take from our relationship might have smoothed things over. Instead you have tried to divert the blame for your shoddy management on to us. As a landlord myself, if I were to find out this is how you treat the tenants I would be pulling my property from your management ASAP!
Agent replied · 10 October 2026
Dear Terri Dell, Thank you for taking the time to share your feedback. We’re sorry to hear that you feel this way about your experience with Nicholas Humphreys. However, we do need to clarify a key point regarding your deposit. After your tenancy ended, and having occupied the property for several years, the condition it was left in was such that the Tenancy Deposit Scheme (TDS) adjudication awarded the deposit in favour of the landlord. This independent decision by the TDS confirms that the property was not returned in an acceptable state, and that withholding the deposit was justified under their guidelines. We fully understand that losing a deposit can be frustrating, but as agents managing over 300 properties, we have a clear responsibility to both our tenants and our landlords. A landlord’s investment must be protected, and when a property is damaged or left in poor condition, it is only fair that tenants are held accountable. Regarding the other points you’ve raised, including maintenance and communication, we take all reports of mould and responsiveness seriously. While we cannot verify the specifics from this review alone, we encourage any tenant to raise issues through our formal complaints process so we can investigate fully. Kind Regards, Nicholas Humphreys
5/5
GoogleGreat experience in letting our home. Emily was amazing; very friendly, helpful and professional. Brilliant communication and service all round. Would highly recommend. Thank you!
Agent replied · 10 October 2026
We are excited to hear about your brilliant experience with Emily. Delighted our communication and service met your expectations perfectly.
5/5
GoogleRating only, no written review.
Agent replied · 15 October 2026
Hello, Many thanks for the review!
5/5
GoogleWe had a really smooth experience with Nicholas Humphreys when buying our HMO property. The team was professional and helpful throughout, and we appreciated their support along the way!
Agent replied · 15 October 2026
Hello Mark, Many thanks for positive the review!
5/5
GoogleRating only, no written review.
Agent replied · 15 October 2026
Hello, Many thanks for the review!
5/5
GoogleGooood
Agent replied · 15 October 2026
Hello, Many thanks for the review!
5/5
GoogleAll questions were answered to the best of his ability.
Agent replied · 15 October 2026
Hello, Many thanks for the positive review!
5/5
GoogleA very friendly and helpful team
Agent replied · 10 October 2026
Thank you for your review and for staying with us Daniyal Kind regards Jack Flanagan
5/5
GoogleI have been dealing with Madison Collingham @ Nicholas Humphreys over the last couple of weeks and I am more than happy what she has done at this moment in time, and one thing I very much like is if she says she's going to do something or ring me back she is true to her word which is totally different to how sometimes thing's had been done in the past so yes I would say Madison is a good asset to the company and I always say the company is only as good as the people who work there so its a 5 Star rating from me. and thank you Madison for doing what you have done and keeping me in the picture at all times.
Agent replied · 10 October 2026
We are glad to hear Madison provided excellent service. Thank you for recognising her reliability and communication skills.
5/5
GoogleMadison is new at Burton on Trent branch and has been really good. I just want to thank her for all her help . 👍 …
Agent replied · 10 October 2026
Thank you for recognising Madison's excellent service. We're delighted she has provided such helpful support at our Burton branch.
5/5
GoogleVery pleased with all the levels of service received from the whole team…..all aspects of the whole property acquisition and management are handled perfectly. Special mention to Kristie who looks after our properties and tenants for us in a very professional manner….. very attentive and always feeds back information quickly and accurately. Highly recommended!!
Agent replied · 10 October 2026
Hi Richard Thank you for your positive feedback! Kind Regards NH-Burton
5/5
GoogleRating only, no written review.
Agent replied · 10 October 2026
Hi Gemma, thank you so much for leaving us a 5-star rating! ⭐️ We really appreciate you taking the time to support the Nicholas Humphreys Stoke-on-Trent team. We’re proud to offer a friendly, responsive and personal service across property sales and lettings, with specialist knowledge of HMO properties too. It means a lot to know that our service has earned your support. We’re also currently offering £100 in vouchers as a thank you for property referrals 🎁 If you know someone thinking about selling or letting a property, send them our way, if we successfully sell or let it, we’ll give you £100 in vouchers on completion! Thanks again, Gemma, we really appreciate it! Jess Branch Manager Nicholas Humphreys
5/5
GoogleHaving only dealt with Nicolas Humphreys Stoke-on-Trent for a short period of time the service we have received so far has been 10/10. Quick to respond, on the ball and very helpful :)
Agent replied · 10 October 2026
Hi Hayley, thank you so much for your fantastic 5-star review! 😊 We’re really pleased to hear that your experience with Nicholas Humphreys Stoke-on-Trent has been 10/10 so far. Being quick to respond, proactive and helpful is exactly what we want our clients to experience. Property can move quickly, so being on the ball and keeping communication clear and consistent is really important to us. At Nicholas Humphreys, we specialise in property sales and lettings, alongside our unique approach to HMO properties, always taking the time to understand what each client needs rather than offering a one-size-fits-all service. We’re also currently offering £100 in vouchers as a thank you for property referrals 🎁 If you know someone thinking about selling or letting a property, send them our way, if we successfully sell or let it, we’ll give you £100 in vouchers on completion! Thanks again, Hayley, we really appreciate your kind words and look forward to continuing to help you! Jess Branch Manager Nicholas Humphreys
5/5
GoogleReally kind and nice staff. Good property
Agent replied · 10 October 2026
Hi Mari, thank you so much for your lovely 5-star review! 😊 We’re really pleased to hear you found the team kind and welcoming, and that you were happy with the property. At Nicholas Humphreys, we believe finding a home should feel straightforward and positive, with a friendly team on hand to help throughout the process. Whether we’re helping tenants find their next home, supporting landlords with lettings or handling property sales, we always aim to make the experience as easy as possible. We’re also currently offering £100 in vouchers as a thank you for property referrals 🎁 If you know someone thinking about selling or letting a property, send them our way, if we successfully sell or let it, we’ll give you £100 in vouchers on completion! Thanks again, Mari, and we hope to see you again in the future! Jess Branch Manager Nicholas Humphreys
1/5
GoogleI don't know how these guys sell any houses, I've called for about 5 days in a row, no one ever answers the phone. I've emailed, left voice message still no reply. I was interested in a house on new inn lane but if it's this hard to speak to someone I don't think I'm interested anyt
Agent replied · 10 October 2026
Hi Ian, thank you for taking the time to leave your feedback. I’m genuinely sorry to hear about your experience when trying to contact us regarding the property on New Inn Lane. I completely understand your frustration. If you’ve called several times, emailed and left a voicemail without receiving a response, that’s understandably disappointing, and it’s not the level of communication or customer service we aim to provide at Nicholas Humphreys. We pride ourselves on being approachable, responsive and easy to contact, whether we’re helping someone find a new home, supporting a landlord with a rental property or helping a client sell. We also have a specialist approach to HMO properties, where clear and consistent communication is particularly important. I’d really appreciate the opportunity to put this right and understand what happened. If you’re still interested in the New Inn Lane property, please feel free to contact the branch and ask for me directly. I’d be more than happy to speak with you personally and help wherever I can. Thank you again for bringing this to our attention, Ian. Feedback like this gives us the opportunity to improve. Jess Branch Manager Nicholas Humphreys
5/5
GoogleBought a property from Kevin @ Nicholas Humphreys to rent. 169 Lindfield Road. Absolutely recommend this company. Kept me informed and updated on all proceedings from start to finish. Very knowledgeable and extremely helpful. A pleasure dealing with.
Agent replied · 10 October 2026
Thank you for the review, we're so pleased to hear your had such a great experience with Kev!
5/5
GooglePurchasing a house currently through Nicholas Humphries which has been incredibly challenging. Clair Clarke has been absolutely fantastic in helping to resolve issues, jumping in on the purchase half way through, she has been instrumental in pushing through and acting as a go between for all parties involved. If Clair was my agent I would be very happy to use Nicholas Humphries again. We found all staff members incredibly friendly, despite a tumultuous start to our purchase.
Agent replied · 10 October 2026
Thank you for sharing your experience. Delighted Clair Clarke provided such excellent support throughout your challenging purchase journey.
5/5
GoogleEmily was lovely to deal with and the whole process was smooth and stress free.
Agent replied · 10 October 2026
Thank you for sharing your feedback. Delighted Emily provided smooth, stress-free service throughout the process.
5/5
GoogleWe’ve had a great experience with Nicholas Humphreys so far! Tabitha was really helpful throughout the whole process, from showing us around the property, helping us get our documents sorted, to picking up the keys. She was always on hand to answer any queries we had, thank you Tabitha! :)
Agent replied · 10 October 2026
Thanks Sophie! Delighted Tabitha provided excellent support throughout your property journey. We appreciate your lovely feedback about her helpfulness.
5/5
GoogleI can’t speak highly enough of this letting agent . As a tenant it was so refreshing to have people call you back without having to chase, right from my initial enquiry about a property through to moving in . Tabitha was efficient and extremely helpful right from the viewing of the property I now rent Thanks to all the staff for making the process of renting as stress free as possible.
Agent replied · 10 October 2026
We are overjoyed to hear about your positive experience with Tabitha and our team. Thank you for your kind words.
1/5
GoogleWithout a doubt, the worst real estate agency. A truly terrible experience when my son rented through them for a year while he was studying in Manchester.
Agent replied · 15 October 2026
Hello, we are sorry to see you are unhappy with a service we have provided, please could you email manchesteradmin@nicholashumphreys.com so we can investigate this.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Nicholas Humphreys and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 2016
2016 1 Bronze The Negotiator Awards 2016 winners
- BronzeThe Negotiator Awards 2016: New Agency of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
The British Property Awards
Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Nicholas Humphreys
Which Nicholas Humphreys office has the most reviews?
Manchester has the most, with 545 reviews rated 4.2 out of 5, followed by Nottingham with 438.
Where are the Nicholas Humphreys offices?
The 17 Nicholas Humphreys offices, by town:
- Birmingham: Lonsdale House, 52 Blucher Street, Birmingham, B1 1QP
- Burton: 183 High Street, Abbey Arcade, Burton, DE14 1HN
- Canterbury: Office 8, Marshwood Close, Canterbury, CT1 1DX
- Derby: 15 Friar Gate, Derby, DE1 1BU
- Durham: Suite 6a Kingfisher House, St John's Road, Durham, DH7 8TZ
- Hatfield: 82 Great North Road, Hatfield, AL9 5BL
- Leicester: 79 Queens Road, Leicester, LE2 1TT
- Manchester: 323 Wilmslow Road, Manchester, M14 6NW
- Northampton: Nicholas Humphreys, 141 Adnitt Road, Northampton, NN1 4NH
- Norwich: 134 Dereham Road, Norwich, NR2 3AF
- Nottingham: 6 Lenton Boulevard, Nottingham, NG7 2ES
- Portsmouth: 5 Sovereign Gate, 308-314 Commercial Road, Portsmouth, PO1 4BL
- Portswood: 49 London Road, Portswood, SO15 2AD
- Sheffield City: Blades Enterprise Centre, John Street, Sheffield City, S2 4SW
- Sheffield West: Office G10, The Redlands Business Centre, 3-5 Tapton House Road, Sheffield West, S10 5BY
- Stoke On Trent: 42 Piccadilly, Stoke On Trent, ST1 1EG
- Wimborne: Nicholas Humphreys, 2 Park Lane, Wimborne, BH21 1LD
Has Nicholas Humphreys won any awards?
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 2 other industry awards since 2016.
