5/5
The Trusted AgentGreat service
Everything has been dealt with quickly, feel Cat has gone above and beyond to help with my moving date issues and to get everything processed. Really happy with the service.
Trusted Agent profile · Cardiff, Wales and Cardiff Gate
Verified
Moginie James Estate Agents in Roath, Pontcanna, Cyncoed and 2 more
★★★★★
1,565 reviews across 5 offices and 3 platforms
Moginie James Estate Agents has five offices, in Roath, Pontcanna, Cyncoed, Beck Court and Cathays (Cardiff, Wales and Cardiff Gate). Together they have 1,565 reviews on three platforms, rated 4.7 out of 5 overall.
1,124
Reviews on Google
All 5 offices
37
Reviews on Facebook
Business-wide
404
Reviews on The Trusted Agent
All 5 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers114 reviews
Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ...Read all 114 from sellers
Buyers89 reviews
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 89 from buyers
Landlords73 reviews
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 73 from landlords
Tenants91 reviews
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 91 from tenants
Our offices
Moginie James Estate Agents's five offices, most reviewed first. Each has its own page.
- Moginie James Estate Agents Roath92 Albany Road, CF24 3RS638 reviews · 471 on Google (4.5)15 in the last 90 days
- Moginie James Estate Agents Pontcanna12 Sneyd Street, CF11 9DL498 reviews · 338 on Google (4.7)7 in the last 90 days
- Moginie James Estate Agents Cyncoed293 Cyncoed Road, CF23 6PA415 reviews · 310 on Google (4.7)5 in the last 90 days
- Moginie James Estate Agents Beck CourtUnit 3, Thorens House, CF23 8RP126 reviews · 6 on Google (4.3)0 in the last 90 days
- Moginie James Estate Agents Cathays51 Cathays Terrace, CF24 4HS40 reviews · 3 on Google (2.7)0 in the last 90 days
Latest reviews from every Moginie James Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
The Trusted Agent2/5
GoogleVery unhelpful, lied on the state of the property was going to be in (there excuse is that when doing the contract there weren't any special requirements. Since when cleaning the property up before new tenants move in is a special requirement!) , bad communication between landlord and agency... Maintenance team are very slow, it's been weeks since we told them a list of problems that need to be solved (mainly repairs ), they said they would need to contact the landlord before they could do them. After a week of waiting for them to just contact the landlord, they agreed to do the repairs. It's been a month and no one from the maintenance team has come. This agency doesn't deserve all the fees we paid and made us get an insurance for the furniture in the property (you would laugh if you saw how cheep and low quality is the furniture that was provided). Overall, very disappointed, we were really looking forward to move to a nice property but since we move in it's been a constant battle to just get things done. Stay away from this agency.
5/5
GoogleReally good agency, pick only very good landlords and therefore very good houses! Best agency in Cardiff in my opinion!
5/5
The Trusted AgentA perfect service, wonderful staff and all with a smile
Rating only, no written review.
5/5
The Trusted AgentEasy to deal with.
These folk are well worth their 10%. They remove all the hassle I have had in the past. Just dealt with Nathan who sorted out a niggling little problem for me.
5/5
The Trusted AgentExcellent agency and very helpful
Very good agency! The agent showed me around, then suggested a slightly bigger property downstairs that would better suit our needs. Then very helpful in helping me securing the property very quickly. Would definitely use again
5/5
The Trusted AgentConsistent, professional and timely help
Thank you so much for always being there to hep with our issues at the drop of a hat. I would highly recommend you to anyone looking for an estate agent.
5/5
The Trusted AgentVery helpful and understanding
After a house fire last week we where left homeless (living out of a hotel room and car boot) a week before our wedding with our 5 month old baby, Cat has been very helpful and understood the urgency of finding a new property, managing to get us in to somewhere new within a week.. Would use Mogine James again in the future.
5/5
The Trusted AgentFriendly, quick, efficient and organised.
I was impressed with how quickly the process began when I initially phone on Saturday morning to say we wanted the property. Particularly in this case because it was bank holiday Easrer weekend and everyone deserves time off. By Tuesday, references were already being sent out and boxes were being ticked. We were informed of any updates promptly. Special thanks to Cat Deeley who has been guiding this process.
5/5
The Trusted AgentFast, efficient and very helpful!
This estate agent was very fast responding to my initial e-mail request for more information on the property and organized a viewing the following day. They were very helpful and answered all my questions. The property was exactly what I was looking for and the office sorted out all the necessary paperwork right away for me when I said yes. Everything went so smoothly and they were a delight to deal with. Highly recommended.
5/5
The Trusted AgentExcellent service and Great Communication
There were a number of issues with my property, some of which were complex and required structural repairs in order to put right. Nathan Dodd made a potentially stressful situation much better through his diligence, excellent service and great communication. He was frequently in contact with me, providing updates and reassurance, and using his years of experience to guide me through. Thankfully all is now resolved and the property is back to normal. Thank you to Nathan for all your help!
5/5
The Trusted AgentSpeedy and excellent service from start to finish
From the time of the valuation of our property through to the sale completion the service was excellent. Gareth Davies provided an excellent valuation and brochure which made for a quick sale. The Sales Progression Team then kept us up to date on progress until final completion. We recommend Moginie James.
5/5
The Trusted AgentCommunication has been excellent. and the agent is always quick to respond to issues.
Email communication is always detailed making it easy for me to approve repairs and maintenance. Agents always closes off issues promptly..
5/5
The Trusted AgentHighly professional, determined and attentive to detail.
I commend the agency. They were always highly professional, determined and attentive to detail in the sale of my flat in Cardiff. They maintained good contact with me so I was never left guessing what was going on, which gave me confidence in their services.
5/5
The Trusted AgentFantastic service from start to finish
From start to finish the people at Moginie James were very helpful in helping me find a 3 month let in Cardiff. I visited them at their Cardiff Bay office and Becca and Natalie were incredibly helpful and gave some great advice. In fact they even suggested I look at serviced apartments on a very short term basis to save me money, even though that would have probably lost them business. Rhys from the Pontcanna office then called me a couple of days later to tell me of a property in the city centre which was available for a 3 month let. Since I was commuting from London I was very keen to see the property the same day. Although his schedule didn't allow it, he booked me in for a 15 minute viewing the same day with Becky. This short appointment didn't stop her from sparing us loads of time to show us 3 different options in the building and answering all our questions. I was next in Cardiff two days later and decided to go ahead with oneach of the flats. Sarah in the Pontcanna office handled my business from this point on and was incredibly helpful the whole way. There were a couple of complications that came up but her approach was always to try and find a solution and get the deal done, which was exactly what was needed, since the move in date was only a couple of days ahead. Overall, from my initial meeting at the Bay office where I was just having a feeler of my options to getting me moved in to a new flat in a week's time, the staff at Moginie James understood my needs and helped get the job done. I have no qualms about recommending them wholeheartedly to anyone looking at property in the Cardiff area and they will be my first port of call should I need an Estate agent again in the near future.
5/5
The Trusted AgentReassuring, very friendly & helpful for me as a first time buyer!
Everyone who i've spoken to from booking the viewing, making an offer, receiving the 'congratulations your offer has been accepted' phone call, and guidance i'm receiving with my next steps has been exemplary. As a first time buyer, the whole process is so daunting, but Cat and her colleagues in the Albany Road branch has made everything so much easier. The team has been so patient and accommodating with my questions. They're always happy to help and respond very, very quickly to my emails. I'm also never ringing for very long before they answer the phone. I'd spoken to a few other estate agents on my quest to find my perfect first home, and the service from Moline James really does stand out. I'd definitely recommend them to friends and family, and wouldn't hesitate to use them again!
5/5
The Trusted AgentExtremely helpful and sincere
very understanding with our needs as students and was cooperative with us. efficient in getting in touch with the landlord and also getting back to us. Thank you for such swift service!
5/5
The Trusted AgentExtremely helpful and please by to deal with
Me and my partner had a situation whereby a tenancy with another agency fell through, we had 3 weeks to find somewhere and contacted moginie James, they were understanding from the start and were so pleasant to deal with, Julie, the lady who showed me the property was extremely helpful and informative. All round a brilliant service.
5/5
The Trusted AgentWelsh buying process
It has been a pleasure to go through the process in welsh. I feel it should be made more readily available across Cardiff. Everybody in the branch has been very helpful right from the beginning. They have answered any queries clearly and quickly and kept me informed of everything through phone calls and e-mail. Its been a very stress free process so far and i would recommend the branch to anybody looking to buy/rent a house in Cardiff.
2/5
The Trusted AgentELECTRICITY REPAIR WORKS
Took long time to fix the electricity switch and heater and reluctant to demonstrate the use of heaters/boilers.in the property when moved in. Need to consider demonstrating the boilors and heaters when a new tenent moves in. Good quality of repair work.
5/5
The Trusted AgentExcellent service
Very professional service. Sold our house very quickly. Great communication
5/5
The Trusted AgentTop Class, Professional Service
House Buying process made easy, by a professional and friendly team. Great communication and everything dealt with very efficiently. Highly recommend.
5/5
The Trusted AgentEnthusiastic and professional
The whole team worked efficiently to provide excellent feedback after each viewing. Their approach was caring, yet enthusiastic, making us feel confident that we had chosen the correct agent to deal with our affairs in what can be be a very stressful process.
5/5
The Trusted AgentProfessional and very helpful
Such a lovely estate agent to work with. Professional, helpful and just overall lovely. Still looking for a place with them but I have no doubt that we will find what we're looking for. Siobhan and Shazia were both excellent.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Moginie James Estate Agents
Which Moginie James Estate Agents office has the most reviews?
Roath has the most, with 638 reviews rated 4.6 out of 5, followed by Pontcanna with 498.
Where are the Moginie James Estate Agents offices?
The five Moginie James Estate Agents offices, by town:
- Beck Court: Unit 3, Thorens House, Beck Court, Cardiff Gate, CF23 8RP
- Cathays: 51 Cathays Terrace, Cardiff, CF24 4HS
- Cyncoed: 293 Cyncoed Road, Wales, CF23 6PA
- Pontcanna: 12 Sneyd Street, Pontcanna, Cardiff, CF11 9DL
- Roath: 92 Albany Road, Roath, Cardiff, CF24 3RS
What do sellers say about Moginie James Estate Agents?
114 reviews from sellers, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."
What do buyers say about Moginie James Estate Agents?
89 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
What do landlords say about Moginie James Estate Agents?
73 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
What do tenants say about Moginie James Estate Agents?
91 reviews from tenants, rated 4.8 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
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