Trusted Agent profile · Cyncoed, Wales
Verified
★★★★★
412 reviews across 3 platforms
293 Cyncoed Road, Wales, CF23 6PA
Part of Moginie James Estate Agents, see every office.
Moginie James Estate Agents's office in Cyncoed, Wales, at 293 Cyncoed Road, is rated 4.6 out of 5 across 412 reviews on three platforms, including 307 Google reviews rated 4.7.
307
Reviews on Google
This office
37
Reviews on Facebook
Business-wide
68
Reviews on View Agents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We initially were talking to 2 other agents to discuss about selling our property. We popped in Moginie James Cyncoed office when we passed by. Unexpected we ...Read all 17 from sellers
I recently purchased my first property through Moginie James, where Karen was working at the time. From Day one, she was extremely helpful and couldnt be ...Read all 10 from buyers
Having not rented a property in many many years, I was feeling completely out of my comfort zone about what to do now and what to expect. I met with Ceri ...Read all 22 from landlords
Natalie was incredibly friendly, helpful and put my mind at rest when dealing my my query. She offered me positive advice and went out of her way to solve my ...Read all 12 from tenants
Founded in 2001, we are Cardiff’s leading independent estate agency. With 5 offices across the city we are specialists in residential sales, lettings, property management and the investment markets. We’re proud to be independent, which gives us flexibility and means we react speedily to market conditions. We’re equally quick to adopt the latest marketing innovation, offering our clients maximum exposure via a suite of complementary promotional tools to showcase your property at it’s best. Our 53 strong team is our biggest asset, dedicated and enthusiastic staff who are committed to ‘going the extra mile’, and who each possess in-depth industry knowledge backed by professional qualifications. We’re members of ARLA, ALMA, NAEA, The Property Ombudsman and the Tenancy Deposit Scheme, a sure sign that you’re dealing with a reputable and respected agent. We’ve also recently been appointed as the South Wales agent for Fine & Country, the world renowned agents for luxury residential properties, and we’ve been hand picked to serve as Cardiff’s sole agent for the Relocation Agent Network, all of which means, whatever your property and whatever your situation, you’re in very safe hands with us.
Every review we hold for the Cyncoed office, from every platform, shown as written. First names only.
5/5
GoogleHave had a great experience renting with Moginie James Cyncoed Branch. Huge shout out to Paula who has been our property manager and has been very prompt in solving every problem we’ve encountered. Be it plumbing, or appliances, she has been very proactive in getting us the help we need and is always only a call away. Would not hesitate to rent from them again.
5/5
GoogleI would like to express my sincere appreciation for the excellent service provided by Mogine James. From the very beginning, Mogine has been exceptionally professional, approachable, and efficient.communicates clearly, responds promptly to any queries, and always ensures that any issues are resolved quickly and smoothly. Her friendly and supportive attitude makes the whole letting process stress-free and pleasant. It’s truly reassuring to work with someone who genuinely cares about tenants’ comfort and satisfaction. Thank you, Mogine, for your outstanding assistance and dedication, you are a credit to your agency and an absolute pleasure to work with. Specially thankful to Miss:Elli. For the great support.
5/5
GoogleWe have been looking for a property to rent for our step son and Lucy was pro-active, friendly and informative, which makes a refreshing change to many of the agents we encountered in Cardiff. Highly recommended.
5/5
GoogleHave been with Moginie close to a year now and everything has been going smooth. All the concerns that I’ve had have been attended to and resolved in time. A big thank you to Paula Cope for always being there to assist!
5/5
GoogleLucy has been super helpful with setting me up on the system, and arranged a viewing for a flat really promptly, despite me not being available for their block of viewings later that day. Would 100% recommend property hunting with MJ😁 …
5/5
GoogleOur experience with Mogine James has been wonderful. Zoe has been dealing with us since the beginning and she has been very professional, very responsive and very helpful.
5/5
GoogleI’ve had a really good experience with this company over the past few years. Paula Cope especially is super easy to get along with and always quick to reply if I need anything. Any issues/requests have been handled pretty quickly, and it’s clear that she actually cares about making sure things are looked after properly. Communication has been great too, which makes a big difference when you’re renting. Overall, she has made my experience smooth and stress-free, which I really appreciate. I’d definitely recommend.
5/5
GoogleWe have just signed our tenancy agreement with MJ. The whole team was professional throughout the process, but I would like to specifically highlight Lucy, who was our main contact while setting up the tenancy. She was always professional, helpful, supportive and approachable. We are very grateful for her excellent work. Her positive attitude made the whole rental process easy, simple and pleasant. Thank you so much, Lucy.
5/5
GoogleWe recently worked with Naomi Hall from Moginie James to find a new home, and we couldn’t be more pleased with the experience. From start to finish, their professionalism, responsiveness, and dedication were outstanding. Naomi went above and beyond to understand our needs and preferences, ensuring the properties they showed us aligned perfectly with our requirements. Their knowledge of the local market and neighbourhoods was invaluable, especially since we were relocating from another country. What truly set them apart was their attention to detail and commitment to making the process as smooth as possible. They guided us through all the paperwork, provided clear explanations for every step. We felt supported throughout the entire journey and are incredibly grateful for their efforts in finding us the perfect home. We highly recommend Naomi from Moginie James to anyone looking for a trustworthy and efficient letting agent. Thank you again for helping us find a place we’re proud to call home!
5/5
GooglePaula is very thorough, she gets jobs done quickly, efficiently and follows everything up with a courtesy call. Lovely to deal with.
5/5
GoogleMyself and my wife were lucky enough to be dealing with Elli, after a very stressful couple of weeks trying to find a home to rent for our family (the rental process is cut throat at the moment!). After explaining how stressed we were with trying to find a property in time for a new job to start, Elli went out of her way to talk is through the process with us and get us booked on to a viewing. She then aided us with putting an offer in, and worked in an efficient way, which meant that we had secured a property within 24 hours of the viewing. This was amazing and helped remove the stress of uprooting our family to move them hundreds of miles! I would recommend Moginie James to anyone, especially Elli. Thanks for all your work.
Dear Tom Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy name is Shaloo Pulickal Chacko... NHS staff nurse in Heath hospital.. I approached Moginie James last month...for a house to rent in Thornhill Woodruffway.. The staff members are very good and approachable, great dealings and very helpfull especially Karolina Wabia, she helped me a lot throughout the process, i am greatful to her and also Catherine Deeley, i am thankful to both of them.. Because at this current situation, it is very difficult to get house to rent especially for family including children.. but Moginie James accepted my offers and i really thankful for them.i have got best experience with them.. Thank you once again for all involving in the process of my application.
Dear Shaloo, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMyself and my peers were thoroughly impressed with how timely the process of booking a viewing and placing an offer was. During the viewing our guide Karolina was very hlepful and answered any questions we had about the property and the process of completing an offer. Karolina also notified us of the landlords decision on our offer within a matter of hours which was greatly appreciated. Her expertise and communication has made the whole process as efficient as possible. Thank you!
Dear Rhys, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleEverything has been going great with Moginie! A big thank you to Paula Cope for her excellent services.
5/5
GoogleI wanted to share the positive experience I have had with the Moginie James Cyncoed branch. I dealt mainly with Aaron, Michelle and Karen at the branch. I used them to sell a house for me, and they found a buyer and achieved the asking price. They kept me informed throughout the process and everything went as it should. I would recommend them to anyone selling a house in the area!
5/5
GoogleI recently had the pleasure of working with Ellie Mai Collins to find my new home, and I cannot thank her enough for her outstanding service. Ellie was incredibly active and cooperative throughout the entire process, always going above and beyond to ensure that my needs were met. From our first call , Ellie demonstrated a deep understanding of the real estate market and was quick to identify properties that matched my criteria. She was always available to answer my questions and provided invaluable insights that helped me make informed decisions. Her dedication and hard work truly made a difference. Ellie's professionalism, coupled with her friendly and approachable demeanor, made the experience enjoyable and stress-free. She kept me updated at every step and was proactive in addressing any concerns that arose. I highly recommend Ellie Mai Collins to anyone looking to buy or sell a property. Her commitment to her clients and her exceptional service set her apart from others in the field. Thank you, Ellie, for your help and support. You made the home-renting process a positive and memorable experience!
5/5
GoogleWe recently decided to make the move to Cardiff after a 5 year stint in North Wales and started looking at properties on onthemarket. We really took a fancy for a property in Pontprennay and contacted Naomi Hall at Moginie James. From the outset communication and help received from Naomi was excellent and the whole process was a breeze. Thanks a lot! We are very happy with our new place.
5/5
GoogleI started the process of selling my home before the lockdown which was caused by Covid 19. Moginie James found me a buyer within a week of the house going onto the market. Everything was going smoothly until lockdown. I do not live in Wales and I was worried about the sale. However, Aaron kept in contact with me so that I knew what was happening with my buyer. He calmed me down and contacted me during this very stressful time. In addition to Aaron, Michelle and Nathan were always on hand to update me on developments with the sale and offer advice on clearing rubbish that had been left by a previous tenant. Selling a home is stressful, living outside of Wales makes the process harder to control and the unprecedented lockdown due to Covid 19 made my stress and anxiety levels increase. However, the sales team at Moginie James were genuinely with me at every step of the way and made the sale of my house so easy. I felt that they have a knowledge about sales that you do not always find with other agents. They are all friendly and have time to deal with your concerns. I would recommend them in a heart beat and feel like there are no words to praise them enough. Thank you for your help in what has been a difficult time.PositiveResponsiveness, Quality, Professionalism, Value
Hi Saveeta Maharaj, Thank you for taking the time to review your recent experience you have had with our team at Moginie James Estate Agents - Cyncoed Sales and Lettings Office. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
GoogleDo you want to buy a Property in Cardiff? Stay away from Moginie James |Cardiff Estate Agent and Letting Agent!!!! Moginie James | Cardiff Estate Agent and Letting Agent is a horrible estate agent and in my own opinion they are a Cowboy estate agent . If you are thinking of buying a house through them you really have to think twice so you don’t incur huge loses. They don’t have any ethical and moral reputation and they are willing to cause financial loses to buyers if that would allow them make tiny profit margins. I offered £85k for a `£100k flat advertised on Rightmove and on their website .The office staff told me that the seller declined the offer and that the seller was willing to accept any offer with a “9 on it “ I then offered 90k which was accepted and within 2 days I received a letter in the post from Moginie James Cardiff Estate Agent and Letting Agency that the `£90k I offered has been accepted and that I should send them proof of funding, mortgage approval in principle and also subject myself to identify checks through a company called lifetimelegal . They said once those items have been received they would take the advert away from Rightmove. I went through the identity checks and sent then a full-blown mortgage application(a better alternative than what they asked for) and I paid and instructed conveyance. They refused to take the flat offline and after 2days I received an email from Moginie James Cardiff Estate Agent and Letting Agent that the seller has decided to offer it to a cash buyer from a previous viewer, which is a complete LIE. .They did not even offer me the opportunity to pay cash and or increase my offer which i could have done .I lost my mortgage application fee and conveyance fee. Moginie James estate agency is the worst estate agency i have ever dealt with.They did not even offer me the opportunity to pay cash and or increase my offer which i could have done .Moginie James Estate Agents is BAD BAD BAD ESTATE AGENT..
Dear Sir/Madam, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Cyncoed office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team
5/5
GoogleVery prompt, efficient, professional service provided by Zoe and the team at Cyncoed. They made clear the application process for rental and communicated effectively throughout the process, being quick to answer any queries.
5/5
GoogleAn agent that show they care... My family and I felt we have been looked after, from the moment my mother in law came to sell her home the gentleman who came to value it answered all our questions and made us feel at ease which could of felt like a daunting experience. To my mother in-law downsizing & buying a new house. Karen Hewitt especially been great, constant communication and keeping us in the loop, she has been so welcoming, friendly while remaining professional at all times. I would highly recommend Moginie James.
Hi Janay, Thank you for your lovely review, we absolutely pride ourselves on being a caring agency backed with real substance. We recognise it can be a difficult time in anyones life to buy or sell, so we always seek to find a good balance between guiding people through the process and making it our mission to achieve the best results for everyone that puts themselves in our safe hands. We sincerely appreciate you taking the time to review our service, i know Karen will be delighted to hear your comments! All the best, the Moginie James team.
5/5
GoogleHi Karen, I just wanted to drop you a line to thank you for all your help with the purchase of Our new home. You have always responded exceptionally quickly to queries and been extremely friendly, helpful and empathetic through the challenges we’ve faced. I set a pretty steep deadline to get the deal agreed and you got it over the line to the minute! I feel you’ve played a large part in us successfully having our offer accepted and both myself and my Wife are very grateful. I’d definitely recommend you to family, friends and clients! Thanks again Paul Cox
Dear Mr Cox, what an incredibly lovely review! Karen will be over the moon that you thought so highly of the service she provided - we definitely agree that she is a star. We are so pleased to have been able to be a part of your journey. Best Wishes, the Moginie James team.
5/5
GoogleWe have been renting through Moginie James for the past 16 years. No words are enough to praise the team managing this property along those long years. Now, we are dealing with a different team looking for another property. Elli Mai is an outstanding professional, always ready to help, going out of her way to put us at ease, offering her advice along the way
5/5
GoogleWe've been delighted from start to finish with the service from Moginie James in Cyncoed when selling our home. Aaron was so professional and gave us great advice when valuing. Feedback was given quickly following viewings and without the intervention and support from Michelle in sales progression, we wouldn't have exchanged when we did! I highly recommend the Moginie James team to anyone considering selling their house!!!PositiveResponsiveness, Quality, Professionalism
Dear Veronica Riella! Thank you for taking the time to review your recent experience with our Moginie James Estate Agents - Cyncoed Sales and Lettings Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Moginie James Estate Agents's Cyncoed office has 412 reviews across three platforms: 307 on Google, 37 on Facebook (across the whole business), 68 on View Agents.
Moginie James Estate Agents Cyncoed is rated 4.6 out of 5 across all 412 reviews, and 4.7 out of 5 on Google from 307 reviews.
17 reviews from sellers, rated 4.8 out of 5 on average. For example, Ping wrote: "We initially were talking to 2 other agents to discuss about selling our property. We popped in Moginie James Cyncoed office when we passed by. Unexpected we ..."
10 reviews from buyers, rated 5.0 out of 5 on average. For example, Tom wrote: "I recently purchased my first property through Moginie James, where Karen was working at the time. From Day one, she was extremely helpful and couldnt be ..."
22 reviews from landlords, rated 5.0 out of 5 on average. For example, Gianni wrote: "Having not rented a property in many many years, I was feeling completely out of my comfort zone about what to do now and what to expect. I met with Ceri ..."
12 reviews from tenants, rated 4.6 out of 5 on average. For example, Charlotte wrote: "Natalie was incredibly friendly, helpful and put my mind at rest when dealing my my query. She offered me positive advice and went out of her way to solve my ..."
Moginie James Estate Agents Cyncoed, 293 Cyncoed Road, Wales, CF23 6PA.
