Moginie James Estate Agents Cyncoed reviews

★★★★★ 5/5

Google

I cannot thank Elli-Mae enough for facilitating my first solo rental as a separated parent. After months of fruitless searching being treated unfavourably by other letting agents- even going to the lengths of adding “no children” to their adverts as they knew I was going to request further information, my initial call with James and then a viewing and correspondence with Elli-Mae was the first experience where I felt seen, understood and that I had a chance in finding a home to start the next chapter in. From the bottom of my heart thank you and cannot recommend you enough.

Teri · 22 November 2023

★★★★★ 5/5

Google

During the sale of my house all of the team of the Moginie James Cyncoed branch have been very professional and understanding. Nothing was too much trouble when making an enquiry or for advice. Special thanks to Karen Hewett who was my main point of contact.

David · 22 April 2025

★★★★★ 5/5

Google

I recently purchased a property through Moginie James, I just wanted to say thank you to Michelle Davies for showing me round, more than once, answering all my questions very efficiently and professionally. Michelle was very friendly and welcoming at the property at all times

Sam · 11 April 2025

★★★★★ 1/5

Google

Please be warned, this agency is a hassle to deal with. If I save even one person the grief me and my former housemates went through I will be happy. No major issues occurred with this company until it was time to get our deposits back. After a year of letting a property through them, we moved out June 30. We were told the deposit would be back in our bank accounts by 10 working days (fairly standard and reasonable I'd say). Yet after the ten days had passed we still heard nothing so I followed up with my landlord inquiring what needed to be done to progress things. There was talk about final bills waiting to come, cleaning bills to agree on, etc etc. After numerous emails back and forth trying to understand what the exact issue was and many weeks passed (in which three different points of contact were made with the agency) I was still unsure of the hold up. We did not get our deposit back until Aug 4 - 25 working days after move out and after much hassle and inconvenience. Absolutely ridiculous. We never got a straight answer as to why it took so long, especially since we heard of others also renting from the same agency getting their deposit back before us when they moved out after us!! And if that wasn't bad enough, they double charged us twice for the"check out fee" as it was charged upon moving in and then again deducted off the deposits. Myself and another housemate tried separately to explain that they made a mistake and showed them all the evidence to prove they double charged us. Yet they did not understand what we were talking about and then stopped replying to our emails. At this point it was no longer worth the hassle, we had been out of the place for over a month and half so we decided to drop it. Please save yourself the stress and go with another agency.

Sale · 15 July 2023

★★★★★ 5/5

Google

We definitely recommend Moginie James Cyncoed Lettings Team led adeptly by James Thomas. We had a zoom call together initially which was a great insight into how his team works. He took as much time as necessary to understand our own needs as landlords. We opted for the tenant find. It took 3 months to find suitable candidates which was more to do with the market at this time. Zoe and Elli did a great job, and informed us of progress, interest, viewings and offers. They were extremely professional and a pleasure to collaborate with. We will continue to work with MJ Lettings team in the future, as it was a positive experience and we are 100% satisfied with the work they did for us. Thank you.

Tom · 22 August 2025

★★★★★ 5/5

Google

Elli has honestly been a dream with finding us somewhere to rent - her communication was 10/10 and we’re super grateful for her assistance and support in moving back to South Wales from further afield. Naomi was also excellent when meeting at the property and answered any questions I had that Elli hadn’t already covered.

Rhian · 19 October 2024

★★★★★ 5/5

Google

Karen, Michelle have been good communicators and have replied to my E mails even when It's not been under there remit. Very happy with them both Airren captains a …

Steve · 22 August 2025

★★★★★ 5/5

Google

We had a very positive experience with finding suitable tenants for our property in Cardiff with the help of Elli Mai Collins at Moginie James. Elli was incredibly professional and efficient and ensured timely communication throughout the process, with regular updates on viewings and offers. I cannot recommend highly enough. Thank you!

Veronica · 26 November 2022

★★★★★ 5/5

Google

I had a viewing of a property scheduled with Moginie James. As I couldn't come in person, they arranged it virtually for me via video call. Zoe called me on time and showed me the whole property in detail taking her time. It was all in all a very professional experience.

Aamir · 15 April 2026

★★★★★ 5/5

Google

As everyone knows moving can be extremely stressful and confusing, however with Elli, I couldn’t have asked for a better person to help transition into finding and getting our new property! Elli was extremely helpful, kept us informed through all the stages and just made the whole situation one easy journey. I’m extremely grateful for all her help and support and will definitely be turning to Elli when I’m in need of moving again! Thank you! 😊

Kelly · 3 June 2023

★★★★★ 5/5

Google

I have let my flat through Moginie James for six years and the dedication of the team there, especially Cat Deeley, and the level of personal service is always excellent. Moginie James ensure that any issues are easily dealt with and offer a personalised service that makes me confident that my needs and those of the tenants are being put first.

Nick · 22 April 2021

★★★★★ 5/5

Google

Can’t recommend highly enough, from start to finish the team have been on the ball, super friendly and helpful. I’ve dealt with other estate agents when looking for a new property and they were no where near as inviting or helpful as moginie james. I dealt with Michelle on a number of occasions and what a delight she has been. Cannot fault the team at all.

China · 25 April 2019

★★★★★ 5/5

Google

I’m very happy to get my new home through Moginie James All team is very support and Elli with Karolina Is very helpful Thanks Elli for your help and good arrangement Thanks Moginie James You are professional office and good corporate with client and guests Osama Abdellatif

Osama · 25 January 2023

★★★★★ 1/5

Facebook

I would NEVER recommend anyone to rent or buy off this company. I have been renting since November 2019, every single day is a absolute nightmare. There is so much wrong with my flat and they do nothing to help. My tenancy is only for a year thankgod but I can honestly say it’s been the worst year of my life 👍🏽

Callum · 18 July 2020

★★★★★ 5/5

Google

My family and I have been looking for a house for ages when Moginie James found us a house that is very much suitable for us in the same area that we lived in previously so we won’t have to move away further than necessary. The service was amazing, all calls were respectable and compassionate. They had some of the nicest staff members of any agency especially Elle-may and Katt and Karolina. Would definitely recommend!!!

H · 25 April 2023

★★★★★ 5/5

Google

Moginie James have been nothing but professional and thorough from the first point of contact. Karolina Wabia got our offer accepted smoothly and sent all the necessary information promptly and responded quickly to any queries I had along the way. Cat Deeley who has been our main point of contact throughout the process, was very professional and made the experience as stress free as possible, providing everything we needed and also very responsive to any emails and calls. Highly recommend! Thanks again both, we’re looking forward to getting our keys to the new flat!PositiveResponsiveness, Quality, Professionalism

Holly · 25 October 2022

★★★★★ 5/5

Google

Thank you James for arranging Abigail to market my rental property. She was very professional and exceeded my expectations. She found tenants for me within a day and responded to my emails promptly. Abigail passed me to Catherine to sort admin and again Catherine was welcoming. Fantastic service and definitely would recommend Moginie James.PositiveResponsiveness, Professionalism

Man · 25 October 2021

★★★★★ 5/5

Google

Elli was extremely helpful to me from the beginning till move in. Thank you. 100%recommended

Mahmut · 20 November 2025

★★★★★ 5/5

Google

I have had a great experience working with Elli to find a new home for rent. She's very professional and knowledgeable, as well as making the stressful process of house hunting feel less daunting. The process was smooth from enquiry to viewing to offer, and Elli made it so much easier than I've experienced in the past.

Holly · 27 May 2024

★★★★★ 5/5

Google

I rented through Moginie James for more than 2 years. Paula Cope manages our property and she has been brilliant. She is incredibly professional and always helpful. It makes a huge difference having a supportive property manager.

Ahmed · 16 June 2026

★★★★★ 5/5

Google

Top class! Moginie James Cyncoed really were top class from start to finish in the sale of our house. Everyone we met who works there was super friendly, helpful and always put us first. They managed to sell our house within 1 week, and if that wasn't good enough... when our sale fell through, they sold it in 1 week again! Couldn't have asked for anything more. The only slight negative I have is that they recommended we used lifetime legal who appointed Spicketts Battrick in Cardiff as our solicitor. Our personal solicitor was difficult to deal with at times and I wish we had gone with a solicitor that had an online platform as we'd have had much better visibility and communication. However, Moginie's service was so good that they really deserve 5 stars. Thank you to the whole team.

Matt · 22 May 2025

★★★★★ 5/5

Google

I highly recommend the lettings team at Moginie James. All the staff I dealt with were professional and helpful and made the process of letting our home stress free. Special mention to Cat for being so kind and patient and answering my multiple queries extremely promptly!

Sarah · 26 November 2022

★★★★★ 5/5

Google

We have just moved into our second rental property through Moginie James, and we’ve had such a positive experience with them. The lettings team, especially Elli Mai, Cat and Karolina, have made the moving process so much easier for us with both properties. Communication is great, they’re always helpful and we’ve felt that they really cared about our experience as tenants. We can’t recommend them enough!

Alex · 4 November 2023

★★★★★ 5/5

Google

I was recommended MJ the Cyncoed team, from a friend and it has certainly been very positive. Aaron valued the property. He was very knowledgeable, professional and helpful throughout. Karen from sales has been very supportive and efficient keeping me up to date constantly. The process so far has been quicker and more positive than I thought it would. Would highly recommend.

Wendy · 29 July 2019