12 reviews from tenants, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsMaintenance Issue
Natalie was incredibly friendly, helpful and put my mind at rest when dealing my my query. She offered me positive advice and went out of her way to solve my problem and soon as she could.
Natalie told me she would call me back once she had spoken to our landlord and I was pleasantly surprised when she called me back within 10 mins. She also had the maintenance team sort out our problems that day.
I wasn't expecting it to be so quick and so was a lovely surprise when i got home from work to see it fixed!
Natalie had brilliant customer service, was great on the phone and made me feel at ease for something that I had prepared myself to be stressful and a long wait.!
Super service and super impressed!
Thanks Natalie!
Charlotte · 20 January 2017
★★★★★ 5/5
View AgentsFriendly, quick, efficient and organised.
I was impressed with how quickly the process began when I initially phone on Saturday morning to say we wanted the property. Particularly in this case because it was bank holiday Easrer weekend and everyone deserves time off. By Tuesday, references were already being sent out and boxes were being ticked. We were informed of any updates promptly.
Special thanks to Cat Deeley who has been guiding this process.
Freddie · 31 March 2016
★★★★★ 1/5
View AgentsWorst experience
I can only hope anybody who reads this review avoids this letting agency AT ALL COSTS! They add unnecessary fees and lied about the property when discussed on the phone. Moginie James add hidden fees here there and everywhere which other letting agencies do not. They're a bunch of cowboys. AVOID AT ALL COSTS! I've heard many stories from other people about how poor and dishonest their service was, but my partner and I liked a property so thought we'd pursue it but these stories were true. They also have a habit of deleting negative reviews for fear of prospective buyers/letters seeing the truth. AVOID!
Anonymous · 10 October 2016
Agent replied · 11 October 2016
We take customer service very seriously at Moginie James so firstly we would like to take this opportunity of apologising to you if you feel any aspect of our customer service has let you down. As a reputable agent, we publish all our fees on our website so there is complete transparency as to what fees we charge and when they are payable so we are very concerned to hear you say that some hidden fees have been added and we would very much like to hear from you as to what fees they were as we can look into refunding them to you?. We wholeheartedly support customer review sites and welcome all reviews , both positive and negative as a way of improving the service we offer. We do not delete any of our reviews - we are aware of one review that was recently deleted but after further investigation, we discovered that the review had been removed by the review site, not ourselves, due to the nature of some of the content. We are very disappointed that you have been left with a poor opinion of our company and we welcome the opportunity to put things right for you. Please contact me directly and I will give this matter my immediate attention -
martine@moginiejames.co.uk
★★★★★ 5/5
View AgentsVery helpful and understanding
After a house fire last week we where left homeless (living out of a hotel room and car boot) a week before our wedding with our 5 month old baby, Cat has been very helpful and understood the urgency of finding a new property, managing to get us in to somewhere new within a week.. Would use Mogine James again in the future.
Stephen · 31 March 2016
★★★★★ 5/5
View AgentsHarriett Reynolds
Harriett has been exceptional throughout our search to find a house. She has taken us on 3 viewings and has been very polite, helpful, friendly and has answered any questions that we have asked.. We are very happy with the service that she has provided representing Moginie James
Sue · 21 April 2016
★★★★★ 5/5
View AgentsSuper Efficient
Thank you David and the rest of the team that helped Elhein and myself move into our apartment so quickly. Thank you for being so efficient and friendly! Jeanine and Elhein
Jeanine · 12 July 2016
★★★★★ 5/5
View AgentsGreat service
Everything has been dealt with quickly, feel Cat has gone above and beyond to help with my moving date issues and to get everything processed. Really happy with the service.
Kayleigh · 21 April 2016
★★★★★ 5/5
View AgentsFast and Friendly Service
After selling our home, we quickly needed to find a rental property. The team at Moginie James enabled us to find, view and move into the property in just one week. As we'd always been home owners rather than tenants, we appreciated the fast and efficient way they took us through the various stages of the reference checks, tenancy agreement, payments etc. Even the rental board was quickly removed after we moved in. Fast and friendly service indeed.
Anthony · 17 November 2015
★★★★★ 4/5
View AgentsFriendly & Professional
While we have been renting through Moginie James over the last two years, we have always received a friendly & helpful service. Having come from student property rentals, we couldn't have been happier with how professional everyone at the Cyncoed office was. Would definitely recommend to anyone who is looking for an affordable & professional letting agents within Cardiff.
Catherine · 5 July 2017
★★★★★ 5/5
View AgentsProfessional team
Very professional and friendly agency, my only negative which hasn't shown in the overall star rating would be the wait for contact from the agency whilst paper work is in progress...I felt I was alway chasing to find out what was happening and what stage we were at.
Lynsey · 1 February 2016
★★★★★ 5/5
View AgentsOutstanding Service
Everything Morginie James did for us was perfect. Great customer service, always very friendly. Compared to alot of the other companies I've used I wouldn't hesitate to recommend these guys to anyone.
10/10
V · 27 January 2017
★★★★★ 5/5
View AgentsGreat service. Efficient and helpful
All agents were very helpful and understood exactly what I needed. They were quick with referencing and amazing with everything else. Moved in within a week.
PH · 29 June 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
