5/5
GoogleGreat people, on time, quick and efficient. Zoe helped us with the process and made everything easier. Highly recommended agents.
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Moginie James Estate Agents reviews
★★★★★
1,538 reviews across 5 offices and 3 platforms
Moginie James Estate Agents has 1,538 reviews across five offices (Roath, Pontcanna, Cyncoed, Beck Court and Cathays) and three platforms, rated 4.7 out of 5 overall.
1,097
Reviews on Google
All 5 offices
37
Reviews on Facebook
Business-wide
404
Reviews on View Agents
All 5 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers118 reviews
Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ...Read all 118 from sellers
Buyers89 reviews
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 89 from buyers
Landlords73 reviews
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 73 from landlords
Tenants91 reviews
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 91 from tenants
Our offices
Moginie James Estate Agents's five offices, most reviewed first. Each has its own page.
- Moginie James Estate Agents Roath92 Albany Road, CF24 3RS633 reviews · 466 on Google (4.5)9 in the last 90 days
- Moginie James Estate Agents Pontcanna12 Sneyd Street, CF11 9DL479 reviews · 319 on Google (4.7)3 in the last 90 days
- Moginie James Estate Agents Cyncoed293 Cyncoed Road, CF23 6PA412 reviews · 307 on Google (4.7)3 in the last 90 days
- Moginie James Estate Agents Beck CourtUnit 3, Thorens House, CF23 8RP126 reviews · 6 on Google (4.3)0 in the last 90 days
- Moginie James Estate Agents Cathays51 Cathays Terrace, CF24 4HS40 reviews · 3 on Google (2.7)0 in the last 90 days
Latest reviews from every Moginie James Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleZoe was great at doing what she does she made sure that I knew what was what when I went to view place she is also very polite and friendly when explaining things.
5/5
GoogleRating only, no written review.
Agent replied · 22 August 2026
Dear Kerolos Mohsen! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleWe had a great experience with Safiyah Evans-Aziz at Moginie James. She was friendly, professional and very helpful throughout the process. She communicated clearly, answered all our questions and made the whole experience smooth and straightforward. We really appreciate her help in getting our offer accepted. Thank you, Safiyah, highly recommended!
5/5
GoogleGreat communication and quick response time. Safiyah was my main point of contact and answered any questions I had particularly quickly, but the entire team provided an excellent experience aswell.
5/5
GoogleWe have been looking for a property to rent for our step son and Lucy was pro-active, friendly and informative, which makes a refreshing change to many of the agents we encountered in Cardiff. Highly recommended.
4/5
GoogleThe service here was extremely fast. Nicole, my agent to communicate with the landlord, did not waste any time in writing the offer forms, and was able to get me the keys to the apartment as soon as possible, which was helpful with the moving process.
5/5
GoogleWe have just signed our tenancy agreement with MJ. The whole team was professional throughout the process, but I would like to specifically highlight Lucy, who was our main contact while setting up the tenancy. She was always professional, helpful, supportive and approachable. We are very grateful for her excellent work. Her positive attitude made the whole rental process easy, simple and pleasant. Thank you so much, Lucy.
1/5
GoogleStudents do not rent with them unless you want to be overcharged on the deposit and given the runaround opposing it. Poor experience when dealing with student renters. Left the property in the same condition with fair wear and tear but decided to overcharge us initially amounting to a 30% reduction. The agent responsible took no time to look at their own check in photos resulting in a 5 week petty back and fourth where they wanted to charge for fair wear and tear and betterment resulting in a slightly cheaper deduction just being accepted for times sake.
Agent replied · 22 August 2026
Dear Ethan, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleI had a great experience viewing a property with Safi. She was friendly and professional, and she made the whole process feel relaxed and straightforward. She took the time to answer all of my questions, explained everything clearly, and never made me feel under any pressure. Safi was very kind, approachable, and knowledgeable, and her excellent communication made the viewing an enjoyable experience. I really appreciated her helpful attitude and the time she took to ensure I had all the information I needed. I would highly recommend Safi to anyone looking for a property. Thank you again for your outstanding service!
5/5
GoogleOur experience with Mogine James has been wonderful. Zoe has been dealing with us since the beginning and she has been very professional, very responsive and very helpful.
5/5
GoogleI rarely do this but I wanted to take a moment to share some very positive feedback about Kate. I’ve viewed several properties recently with different agents in my search for a new home, and Kate has stood out by a long way. She took the time to understand what was genuinely important to me, asked thoughtful questions, and made me feel like she was invested in helping me find the right place rather than just completing another viewing. What impressed me even more was the follow‑up. She sent over additional properties that matched what we’d discussed and even took the time to call to let me know she’d done so. No other agent I’ve dealt with has shown that level of care, attention, or proactive service. I wanted to make sure her efforts didn’t go unnoticed. She represents your agency exceptionally well.
Agent replied · 22 August 2026
Dear Claire Price, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Kate. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleWe could not have asked for a better service. Nicole was exceptionally friendly, professional, and transparent throughout the entire viewing process. Her honesty and commitment to delivering outstanding customer service were truly commendable. I would not hesitate to recommend this company to anyone seeking reliable and trustworthy property management services. An outstanding five-star experience from start to finish.
Agent replied · 22 August 2026
Dear Joseph Deji We greatly appreciate your 5-star review and the time you took to share your experience with Nicole. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleIt was a pleasure to deal with the Team at Moginie James. The girls are an absolute dream, professional, honest, kind and always available for further questions. It was very easy to schedule and move viewings.
5/5
GoogleI have not yet moved into a property with this estate agent but am due to next month and I just wanted to highlight the service from Josh today. After having a lack of communication regarding the tenancy for several months I called the office and was passed over to Josh who is not usually who we are in communications with for the house. He listened to every single one of my concerns, explained the agents side of the situation, and actioned everything within the hour, keeping myself and other tenants in the loop and communicating with the landlord on our behalf. This is rare service to receive from an estate agent and he is clearly a testament to the team. Housing is a difficult topic to discuss and he put my mind at ease instantly. Thank you again Josh!
5/5
GoogleMaisie Skene was incredibly helpful and friendly!
Agent replied · 23 August 2026
Dear Haisheeny Kaur We greatly appreciate your 5-star review and the time you took to share your experience with Maisie . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleSafiyah was amazing and helped so much with any questions we had!
Agent replied · 23 August 2026
Dear Megan Vedmore We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHave had a great experience renting with Moginie James Cyncoed Branch. Huge shout out to Paula who has been our property manager and has been very prompt in solving every problem we’ve encountered. Be it plumbing, or appliances, she has been very proactive in getting us the help we need and is always only a call away. Would not hesitate to rent from them again.
5/5
GoogleI have been renting with Moginie James from last 2 years. They were always there for any help I needed with my property or any issue I had.
Agent replied · 22 August 2026
Dear Sayali Kharade We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
4/5
GoogleRating only, no written review.
Agent replied · 22 August 2026
Dear Nadeesha Dilrukshi! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleThe service was great , all questions answered thoroughly. No pressure , relaxed and professional viewing.
Agent replied · 22 August 2026
Dear Bookflix We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMyself and my partner went to view a property with Bradley at Moginie James Roath branch and had an amazing experience, he has been great at keeping us in the loop with our application to rent - he was very informative and friendly, and it was a pleasant surprise that he spoke Welsh with my partner. Looking forward to renting with them!
Agent replied · 22 August 2026
Dear Eliza Stoward We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI appreciate the paula’s excellent follow-up and professional service.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Moginie James Estate Agents
How many reviews does Moginie James Estate Agents have?
Moginie James Estate Agents has 1,538 reviews across its five offices, rated 4.7 out of 5 overall: 1,097 on Google, 37 on Facebook, 404 on View Agents. Company-wide Facebook reviews for Moginie James Estate Agents are counted once, not once per office.
Which Moginie James Estate Agents office has the most reviews?
Roath has the most, with 633 reviews rated 4.5 out of 5, followed by Pontcanna with 479.
Where are the Moginie James Estate Agents offices?
Moginie James Estate Agents has five offices:
- Beck Court: Unit 3, Thorens House, Beck Court, CF23 8RP
- Cathays: 51 Cathays Terrace, CF24 4HS
- Cyncoed: 293 Cyncoed Road, CF23 6PA
- Pontcanna: 12 Sneyd Street, Pontcanna, CF11 9DL
- Roath: 92 Albany Road, Roath, CF24 3RS
What do sellers say about Moginie James Estate Agents?
118 reviews from sellers, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."
What do buyers say about Moginie James Estate Agents?
89 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
What do landlords say about Moginie James Estate Agents?
73 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
What do tenants say about Moginie James Estate Agents?
91 reviews from tenants, rated 4.8 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
