Trusted Agent profile · Cardiff, Wales and Cardiff Gate
Verified
★★★★★
1,538 reviews across 5 offices and 3 platforms
Moginie James Estate Agents has five offices, in Roath, Pontcanna, Cyncoed, Beck Court and Cathays (Cardiff, Wales and Cardiff Gate). Together they have 1,538 reviews on three platforms, rated 4.7 out of 5 overall.
1,097
Reviews on Google
All 5 offices
37
Reviews on Facebook
Business-wide
404
Reviews on View Agents
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ...Read all 118 from sellers
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 89 from buyers
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 73 from landlords
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 91 from tenants
Moginie James Estate Agents's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI had a viewing of a property scheduled with Moginie James. As I couldn't come in person, they arranged it virtually for me via video call. Zoe called me on time and showed me the whole property in detail taking her time. It was all in all a very professional experience.
5/5
GoogleEverything was super smooth! Special thanks to Safiyah for her help
Dear Akash Rajput Divan We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleSafiyah Evans-Aziz has been remarkable throughout the process of helping us secure a home. She has been supportive, professional, and consistently helpful. The entire team at Moginie James has also been wonderful to work with, very responsive, friendly, and always willing to assist.
Dear Noel Francis We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI would like to thank Mercedes and Bradley, who have been nothing but helpful throughout the lettings process. Highly recommend!
Dear Josh Timmis, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleMoginie James in Roath is exceptional! The team is professional, friendly, and extremely knowledgeable. They made the buying, selling, and letting process smooth, stress-free, and transparent, always keeping me informed. Highly recommended for anyone looking for reliable and expert estate services!
Dear Mehedi Hasan, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleThankful to Miss: Lucy Warden. For the great support. Her friendly and supportive attitude makes my family pleasant. She provided a lot of help during our house-hunting process and ultimately helped us find a satisfactory house.
5/5
GoogleWe had such a fantastic experience working with Safiyah Evans and Moginie James. Safiyah has been absolutely amazing from start to finish, so helpful, responsive, and genuinely supportive throughout the whole process. She made everything feel so much easier and less stressful. We’re incredibly grateful for all her help and couldn’t have asked for a better experience. Thank you so much, Safiyah!
Dear Caitlin Drake We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleSafiyah at Pontcanna branch was really helpful throughout our rental process. She was always responsive and made everything smooth and stress-free. Any issues or questions we had, she sorted them quickly and kept us updated. Very professional and friendly. Highly recommend!
Dear Oluwakemi Oghenekewe Elizabeth Agbadamashi We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleIt was a pleasure working with Safiyah. She put in so much effort to get my offer accepted and made the whole process incredibly smooth. Her professional yet friendly approach was much appreciated. Highly recommended!
Dear Yasemin Karaca We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleAvoid this estate agent and associated landlords at all costs. Our apartment was dirty when we moved in with a grimy oven that hadn’t been cleaned. When we moved out we used the estate agent’s own recommended local cleaning company and paid them for a deep clean. The estate agent then tried to play ignorant and keep £600 (yes, £600) of our deposit for ‘cleaning’ fully pushing our deposit into a dispute. Absolute criminals, luckily the deposit protection schemes have more common sense and awarded us the majority of it back. Don’t use their recommended cleaners as you won’t get an invoice and don’t use this estate agent if renting.
Dear Curtis, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleViewed a few rental properties with them - everyone I talked to was friendly and informative, overall 5 stars. Great communication from Bradley and Zoe and arrived at viewings on time.
Dear Kristian B We greatly appreciate your 5-star review and the time you took to share your experience with Bradley and Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI had a really positive experience with Moginie James in Pontcanna. Safiyah was incredibly helpful throughout the whole process and made everything feel much less stressful. She was professional, responsive, and kept me updated at every stage while helping to get my offer accepted.
Dear Kaima Udenze We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Dear, Jannatul Ferdous! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleHuge thanks to Safiyah , During our viewing, Safiyah was incredibly helpful very calm and explained everything in a clear, easy-to-understand way. She made the whole experience smooth and enjoyable.
Dear Alan Sunny We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHave dealt with Neil Jones and Michelle Lloyd, of Moginie James, 54 Albany Road, Cardiff, in what turned out go be quite a complex sale, over the past 9 months .. and I can honestly say that both performed way beyond the call of duty, and with dignity, at all times. It has been the utmost pleasure dealing with you and the company. I would have no hesitation, whatsoever in providing a recommendation. Thank you also to Claire .. a fantastic team .. ! 🌟🌟🌟🌟🌟
Dear Wendy Jones, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Neil and Michelle. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleReally appreciate the effort and easy guide throughout the moving in process
Dear Ginikachi Ugbala We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleBradley was absolutely amazing throughout the whole process and always reassured us when we worried our offer would fall through. We are very grateful for all his help and could not recommend him more!
5/5
GoogleExcellent agency, very supportive, always responsive, and truly caring. They helped me find a great rental property and looked after me throughout the whole process. Highly recommended.
5/5
GoogleBrandon was really good with everything
5/5
GoogleFriendly team, we viewed a few properties with this team after receiving a recommendation from a friend that they were a good estate agents to go through. We had good experiences with Bradley and with Mercedes who helped us secure our tenancy. They were supportive and communicative throughout the experience.
Dear Niamh We greatly appreciate your 5-star review and the time you took to share your … More
1/5
GoogleUnprofessional and misleading. 0/10. Reported major maintenance and safety issues (mould, broken doors/windows) from the start of tenancy (first day) which were never addressed, yet rent was …
Dear Muhammad Ali, We value your feedback and sincerely appreciate you taking the time to share … More
5/5
GoogleBradley was very helpful through the early stages of my application, especially during the viewing. He showed me around and answered all my questions patiently. He was also very communicative prior to the viewing and after the viewing as …
Dear Wunmi Hassan We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleMerc was super nice and helpful, I am very satisfied with her, thank you very much!
5/5
GoogleMercedes has been exceptionally helpful at every stage of the process. Her support, professionalism, and dedication go well beyond expectations. She truly deserves more than five stars.
Dear Pearl Akachukwu Nwokonkwo We greatly appreciate your 5-star review and the time you took to share your … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Moginie James Estate Agents has 1,538 reviews across its five offices, rated 4.7 out of 5 overall: 1,097 on Google, 37 on Facebook, 404 on View Agents. Company-wide Facebook reviews for Moginie James Estate Agents are counted once, not once per office.
Roath has the most, with 633 reviews rated 4.5 out of 5, followed by Pontcanna with 479.
The five Moginie James Estate Agents offices, by town:
118 reviews from sellers, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."
89 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
73 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
91 reviews from tenants, rated 4.8 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
