Trusted Agent profile · Cardiff, Wales and Cardiff Gate
Verified
★★★★★
1,538 reviews across 5 offices and 3 platforms
Moginie James Estate Agents has five offices, in Roath, Pontcanna, Cyncoed, Beck Court and Cathays (Cardiff, Wales and Cardiff Gate). Together they have 1,538 reviews on three platforms, rated 4.7 out of 5 overall.
1,097
Reviews on Google
All 5 offices
37
Reviews on Facebook
Business-wide
404
Reviews on View Agents
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ...Read all 118 from sellers
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 89 from buyers
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 73 from landlords
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 91 from tenants
Moginie James Estate Agents's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI recently went on a viewing with Moginie James and Mercedes was very friendly and accommodating. She took her time to give details on the property and she indeed know her onions.
Dear Bright Okoro We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleOur experience with Moginie James in renting out our first flat was incredibly straightforward. Jess Rigby was our first point of contact and continued to be reachable during the entire process. Jess was extremely informative and professional, exactly what was needed to ease into becoming landlords.
Dear Hanna Turley We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleSafiyah was amazing from start to finish. Was a big help throughout the whole viewing and securing the property! Big thanks to Safiyah and the team at Moginie James Would definitely go through these guys again for our next move!
Dear Luke Williams We greatly appreciate your 5-star review and the time you took to share your experience with Safiya and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
Google(AVOID AT ALL COSTS) Sale collapsed after 6 months, lack of due diligence and communication We had an extremely disappointing experience trying to sell our property through this branch. We were encouraged to proceed with a buyer who, as we only discovered months later, did not have a mortgage in place. Despite repeatedly asking for updates over a six-month period, we were reassured the purchase was progressing, only for the sale to collapse once the buyer finally applied for a mortgage and was unable to secure one. As a result, we also lost the home we were in the process of buying, which added to the stress and frustration. When we requested our file notes, the information we received raised serious concerns. The notes did not reflect the level of contact we had or the lack of progress we repeatedly questioned. It was extremely confusing and left us feeling misled about how our sale had been monitored and managed. We expected proper checks and clearer oversight of the buyer’s position from the start, especially regarding financial readiness. This entire situation could have been avoided with basic due diligence and transparent communication. Instead we lost half a year, missed multiple opportunities and went through a huge amount of unnecessary stress, all for a sale that was never in a position to complete. To add to this our formal complaint went unanswered. The lack of acknowledgement or accountability has been incredibly disappointing and is the reason we have now instructed another branch.
Dear Lj1956, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleI am currently in the process of renting a property, and Bradley has been extremely helpful throughout the whole process. I can reach him anytime I need, and he always has a friendly and approachable manner. Thank you!
Dear Ilayda Eroy We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHad the good fortune of having Bradley on my first time renting. Very helpful and friendly.
Dear Luke Griffiths We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe’ve had a great experience working with Moginie James. They have been highly professional and efficient in successfully renting our properties, handling the process smoothly from start to finish. A special mention to Craig, Bradley, and Meenu, who were excellent throughout. Their communication, market knowledge, and attention to detail made the entire letting process straightforward and stress-free. We would happily recommend Moginie James to anyone looking for a reliable and proactive agency for property lettings.
Dear Ogbonna Properties, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI don't usually leave reviews but I've been so impressed with the service from Moginie James that I felt it important. I am a landlord and I wanted them to find tenants for my flat in Cardiff. From the first phone call onwards, I cannot …
Dear Liz Tustin, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back … More
1/5
GoogleSat waiting for valuer to turn up booked for 11am. A no show even after a confirmation of appointment. no phone call to explain nor opology. After calling to see what was the issue seems they have forgot and …
Dear Big Grey Bear, We value your feedback and sincerely appreciate you taking the time to share … More
5/5
GoogleWe recently viewed rental properties through Moginie James Roath, and our experience with Mercedes was excellent. She showed us around with patience and professionalism, answered all our questions, and made the whole process really easy. …
Dear Monika Racova We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleMoginie James was a great experience where finding a place to rent and sort out all of the tenancy. …
Dear Ritchie Williams We greatly appreciate your 5-star review and the time you took to share your … More
1/5
GoogleIf I could put negative starts I would. I rented with Moginie James for 4 years as a student and I’ve been left traumatised. …
Dear Ana Nagiel Escobar, We value your feedback and sincerely appreciate you taking the time to share … More
1/5
GoogleI would not recommend this letting agency to anyone due to my very bad experience. …
Dear Akhil Unnikrishnan, We value your feedback and sincerely appreciate you taking the time to share … More
5/5
GoogleAmazing experience lady who came to show the house was amazing. Great feedback every time to mail them immediately they respond back!!! Property is so best and clean
Dear Suman Rawat We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
Google10/10 help for the entire process of getting the house we wanted, Bradley was the man for the job 100%, couldn't of asked for anyone better.
Dear Luke Boatfield We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleExcellent professional team and helpful Special thanks to. Bradley bevan How is very helpful and supportive
Dear Fady Nader We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleRating only, no written review.
Dear Atiya Shaam! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleMoginie James have over many years done a very good job of finding the best tenants for my property and this year Bradley has been absolutely marvellous in a difficult situation. They have also been assiduous in monitoring new tenants and helping me keep on top of maintenance.
Dear Judith James We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleRating only, no written review.
Dear David Geci, Thank you for taking the time to review your recent experience you have had with our team at Moginie James Estate Agents Roath. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
2/5
GoogleRating only, no written review.
1/5
GoogleWe've been letting our house through Moginie James for over a year now. The company charges a lot for their service, yet there were so many mistakes on their part that literally cost us thousands of pounds that made me question the value of these services. In the hindsight I wish I had chosen a different agent.
5/5
GoogleSafiyah was very helpful, reassuring and professional in securing a new home for me. I am very grateful.
Dear Isham Adawi We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleSafiyah has been amazing. Thank you so much.
Dear Jenna Griffiths We greatly appreciate your 5-star review and the time you took to share your … More
5/5
Googlehad a great experience viewing the property today with Safiyah she was really helpful
Dear Junayed Al Aditto We greatly appreciate your 5-star review and the time you took to share your … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Moginie James Estate Agents has 1,538 reviews across its five offices, rated 4.7 out of 5 overall: 1,097 on Google, 37 on Facebook, 404 on View Agents. Company-wide Facebook reviews for Moginie James Estate Agents are counted once, not once per office.
Roath has the most, with 633 reviews rated 4.5 out of 5, followed by Pontcanna with 479.
The five Moginie James Estate Agents offices, by town:
118 reviews from sellers, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."
89 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
73 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
91 reviews from tenants, rated 4.8 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
