Trusted Agent profile · Cardiff, Wales and Cardiff Gate
Verified
★★★★★
1,556 reviews across 5 offices and 3 platforms
Moginie James Estate Agents has five offices, in Roath, Pontcanna, Cyncoed, Beck Court and Cathays (Cardiff, Wales and Cardiff Gate). Together they have 1,556 reviews on three platforms, rated 4.7 out of 5 overall.
1,115
Reviews on Google
All 5 offices
37
Reviews on Facebook
Business-wide
404
Reviews on View Agents
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ...Read all 118 from sellers
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 89 from buyers
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 73 from landlords
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 91 from tenants
Moginie James Estate Agents's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSafiyah was really helpful and I would definitely recommend her.
Dear Sophia Kier-Byfield We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI would like to thank Safiyah for showing us around our soon to be new home. She was very pleasant and helpful and I could not have asked for a better viewing. Really appreciated your professionalism. Thank you x
Dear Sharon Sullings We greatly appreciate your 5-star review and the time you took to share your experience with Safiya. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleSafiyah was great showing me around on a viewing, very helpful and answered any questions I had. Would definitely recommend!
Dear Jasmin Afshar We greatly appreciate your 5-star review for Safiyah and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleSafiyah Evans-Aziz was professional and helpful throughout the rental process as our Lettings Consultant. A big thank you to her for everything!
Dear Dan We greatly appreciate your 5-star review for Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleSmooth and easy process when arranging a let with Safiyah - had suitable paperwork arranged within 24 hours of our viewing, and clear communication along the way!
Dear Jordan Dennison We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI approached this agency to find a room, and from the very first conversation, Bradley struck the right balance of professionalism and friendliness, making our interactions easy and comfortable. He consistently followed up on time and patiently answered all my queries, which made the process straightforward and reassuring. Even when I decided not to go ahead with the first property due to distance issues, he immediately narrowed down the options to help me find the most suitable home. Thank you, Bradley, for your friendly and professional support throughout.
Dear Rinu Mary George We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMoginie James letting &este agency are fantastic they help me out to get a new place / home to stay. Bradley did the maximum with professional service and am thankful for that.
Dear Mega Teamclean Services Ltd, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI recently had a problem with the lighting, but it was resolved quickly. The communication was excellent, and everything is now working perfectly. Special thanks to Mollie for her help and for making the whole process so easy, I really appreciate it!
Dear Andreas Giorgallis We greatly appreciate your 5-star review and the time you took to share your experience with Mollie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI needed advice about how to prepare a property for the market and had the pleasure of meeting with Graham. He was professional, incredibly helpful and encouraging. He clearly knows the industry, the area and the market. I could not have asked for better guidance. He is the reason that I will be using Moginie James Roath to handle the sale. Thank you Graham.
Dear Peter Knight We greatly appreciate your 5-star review and the time you took to share your experience with Graham. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI had a great experience with Moginie James. Mercedes was friendly, helpful, and always quick to respond. Even when I decided not to go ahead with the first property, she remained supportive and helped arrange a second viewing for a bigger house. Thank you for making the whole process smooth and easy.
Dear Abdulrahman Elkashef We greatly appreciate your 5-star review and the time you took to share your experience with Mercedes. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleBradley was excellent, very professional, friendly, and helpful throughout the viewing process. He explained everything clearly and made the experience easy. Highly recommend!
Dear Madhuri Sugand We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleBradley was fantastic. Arranged a viewing of a suitable property for me within 24 hours. All staff I dealt with at the branch were very professional.
Dear Mrs Edge We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleThe whole team is informative and professional. Great service. Proper follow up with the clients. On time feedbacks. Great team work. Very helpful and kind. Good luck.
Dear Siddharth Rajaasokan, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI would like to express my sincere appreciation for the excellent service provided by Mogine James. From the very beginning, Mogine has been exceptionally professional, approachable, and efficient.communicates clearly, responds promptly to any queries, and always ensures that any issues are resolved quickly and smoothly. Her friendly and supportive attitude makes the whole letting process stress-free and pleasant. It’s truly reassuring to work with someone who genuinely cares about tenants’ comfort and satisfaction. Thank you, Mogine, for your outstanding assistance and dedication, you are a credit to your agency and an absolute pleasure to work with. Specially thankful to Miss:Elli. For the great support.
5/5
GoogleSafiyah was absolutely lovely! She was really helpful, professional, and informative showing us two properties today. Would definitely recommend her for lettings inquiries! Thank you :)
Dear Aidan We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWas met by Safiyah at the property I was to view. Very personable and friendly. Showed me around the apartment and was exceptionally helpful. Also made a note of my issues. She didn't attempt to gloss over the defects in the apartment and I appreciated her honesty.
Dear Neil Owen We greatly appreciate your 5-star review and the time you took to share your experience with Safiya. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleGreat service by the Pontcana branch, in particular Claire for selling our flat so quick and Neil for finding our home after our purchase fell through with another agency! …
Hi, James Weaver! Thanks for the great review! All the best, Customer Relations Team
5/5
Googlei really appreciate safiyah during the viewing and the application process. Good job done
Hello Rotimi Olufemi Kuponiyi Thank you for your review! We love to receive positive reviews after customers … More
5/5
GoogleGreat service and safiyah was very professional and helpful.
Hi, Tom Lloyd-addecott! Thanks for the great review! All the best, Customer Relations Team
2/5
GoogleOne of the worst estate agency i had in my life. How can you reply email after 2 weeks and try also to hide issues?
Dear Myself, We value your feedback and sincerely appreciate you taking the time to share … More
5/5
GoogleFirst of all, we would like to express our sincere gratitude to Moginie James pontcanna branch for helping us buy our home through such a smooth process. We were fed up with some high street estate agents. One of our previous attempts fell …
Dear Viswajith Gangadharan Nair, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to … More
1/5
GoogleVery poor - would not recommend- if I could give zero stars I would.
Dear Catherine Miller, We value your feedback and sincerely appreciate you taking the time to share … More
5/5
GoogleGreat communication Really happy with the service I got from Moginie James Pontcanna. I had a …
Dear Mervick Salamat We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleEasy process and stress free, Naomi was so helpful!
Dear Shannon Kirkby We greatly appreciate your 5-star review and the time you took to share your … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Roath has the most, with 633 reviews rated 4.5 out of 5, followed by Pontcanna with 497.
The five Moginie James Estate Agents offices, by town:
118 reviews from sellers, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."
89 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
73 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
91 reviews from tenants, rated 4.8 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
