Moginie James Estate Agents reviews

★★★★★ 5/5

Google

Have dealt with Neil Jones and Michelle Lloyd, of Moginie James, 54 Albany Road, Cardiff, in what turned out go be quite a complex sale, over the past 9 months .. and I can honestly say that both performed way beyond the call of duty, and with dignity, at all times. It has been the utmost pleasure dealing with you and the company. I would have no hesitation, whatsoever in providing a recommendation. Thank you also to Claire .. a fantastic team .. ! 🌟🌟🌟🌟🌟

Wendy · 13 March 2026

★★★★★ 5/5

Google

I had a great experience viewing a property with Safi. She was friendly and professional, and she made the whole process feel relaxed and straightforward. She took the time to answer all of my questions, explained everything clearly, and never made me feel under any pressure. Safi was very kind, approachable, and knowledgeable, and her excellent communication made the viewing an enjoyable experience. I really appreciated her helpful attitude and the time she took to ensure I had all the information I needed. I would highly recommend Safi to anyone looking for a property. Thank you again for your outstanding service!

AIMAN · 23 July 2026

★★★★★ 5/5

Google

We had such a fantastic experience working with Safiyah Evans and Moginie James. Safiyah has been absolutely amazing from start to finish, so helpful, responsive, and genuinely supportive throughout the whole process. She made everything feel so much easier and less stressful. We’re incredibly grateful for all her help and couldn’t have asked for a better experience. Thank you so much, Safiyah!

Caitlin · 23 March 2026

★★★★★ 5/5

Google

We recently found a beautiful two-bedroom apartment in Cardiff through OnTheMarket, listed with Moginie James. From the moment we expressed interest, Safiyah from their team made the entire process incredibly smooth. She was kind, professional, and guided us clearly through every step, from the viewing to the paperwork and the final move-in. Thanks to her help, we were able to move in on time and without stress. We’re truly grateful for her support and would highly recommend Moginie James, especially Safiyah, to anyone looking to rent in Cardiff.

Mahi · 22 May 2025

★★★★★ 5/5

Google

Safiyah Evans-Aziz has been remarkable throughout the process of helping us secure a home. She has been supportive, professional, and consistently helpful. The entire team at Moginie James has also been wonderful to work with, very responsive, friendly, and always willing to assist.

Noel · 6 April 2026

★★★★★ 5/5

Google

I had a really positive experience with Moginie James in Pontcanna. Safiyah was incredibly helpful throughout the whole process and made everything feel much less stressful. She was professional, responsive, and kept me updated at every stage while helping to get my offer accepted.

Kaima · 13 March 2026

★★★★★ 5/5

Google

Our experience with Moginie James in renting out our first flat was incredibly straightforward. Jess Rigby was our first point of contact and continued to be reachable during the entire process. Jess was extremely informative and professional, exactly what was needed to ease into becoming landlords.

Hanna · 13 February 2026

★★★★★ 5/5

Google

Simply brilliant. Sold 2 properties and purchased a family home in 10 months. We would not have achieved our dream without the dedication and unwaivering support of such an experienced team at Moginie James. Chris is fantastic. Steady, fair and simply knows his stuff….his communication and compassion throughout each step of the selling process astounded us. Michelle and Neil are powerhouses when it comes to the nitty gritty, patient but able to steer a sale steadily to its completion. Claire is superb. Reliable, friendly and always on hand via phone or email to guide and find solutions to the finer details. We are still in shock at having managed so much in such little time. We will be ever grateful…so until the next time…DIOLCH!

Lauren · 26 December 2024

★★★★★ 1/5

Google

Had a really nice onboarding experience as a tenant two years ago and that’s where the positives end. The no-deposit option is what I opted for as I was sold it very enthusiastically with perks and discounts etc. The wooden flooring was water damaged and raised, the main bathrooms sink taps didn’t work at all and there was an ominous missing light switch on the main lighting panel that was missing (no idea to this day what it was for) All these things were brought up during the initial viewing and the agent assured me that they would be amended. The place looked clean at first glance but had oil grease on nearly every surface which took about a week of serious cleaning to get rid of. Not being one to make or cause a fuss, I left it at that for a while waiting for the notice that they would be fixed but nothing. I reported the taps through their maintenance reporting system and was told to let in plumbers to see it on three occasions but all of these was for a quote, I went back to waiting but nothing again. I didn’t even realise it had been several months so I thought, I have the en-suite, just leave it…. All was fine until I left the property recently. They actually included these problems in their “Evidence” and are demanding £614 for repairs and refreshing which is insane?! I’m happy to contribute a reasonable amount for the cleaning as I’ve told them but they are insisting on the full amount even though everything they are asking, (excluding the repair’s needed that I already pointed out) is standard end of tenancy refreshing that they SHOULD be doing anyway…. like painting and cleaning, landlords are responsible for that not the tenant unless plaster has been damaged or what have you, but no. It feels predatory, it’s like because I didn’t complain whilst living there I must be an easy target and a push over? For added context I paid their £55ish per month for 23 months that is for the “No-deposit” option, that’s £1265 that I don’t get back, which I understood at the time but they brag on a part of their website that they can ALSO get up-to an extra 7 weeks rent out of their tenants as opposed to the standard 5 weeks rent for a normal deposit. Legal, maybe. Ethical, pfft TLDR, if you’re going to use these guys, let my mistake be your lesson to avoid the “NO-Deposit” option like the plague, the discounts and perks are available pretty much everywhere anyway. All the best and good luck.

Wolfi · 8 December 2024

★★★★★ 5/5

Google

Safiyah was amazing from start to finish. Was a big help throughout the whole viewing and securing the property! Big thanks to Safiyah and the team at Moginie James Would definitely go through these guys again for our next move!

Luke · 13 February 2026

★★★★★ 5/5

Google

Safiyah was so helpful, and could not have made the process any easier. They were always there when we needed, and helped us find a great flat.

Noah · 23 May 2026

★★★★★ 5/5

Google

The process for viewing the property and completing the application forms was easy and convenient. There was a proper system in place for paid holding deposits and reference forms. I finally received my keys today, and I found everything to be straightforward. The staff were very helpful, promptly responding to my emails and phone calls, and they followed up until everything was sorted. I want to extend my gratitude to the team, especially Lois, for being so thoughtful and supportive throughout this tenancy process. Thank you!

SITI · 17 November 2024

★★★★★ 1/5

Google

My experience with Moginie James has been very disappointing. I had one year as a tenant dealing with the property management of Pontcanna branch with Natalie Thomas as my property manager. It took me more than 2 months to get my deposit back after their excessive deductions as they tried to claim money for everything possible. Eventually the only way out of it was to talk to my landlords directly, because the communication with the agency was just impossible. Alongside this, my check in inventory had completely wrong pictures and was never corrected, the problems with heating and hot water were never dealt as an emergency - they left us with broken heating in the coldest winter month for a few weeks, and at the end I had to organise everything myself. Many of important emails simply went unanswered, and also calling never helped things moving more quickly. They might seem very efficient with viewings and renting out the place, but once you need to deal with property management as a tenant, it's horrible. I'd definitely recommend avoiding listings by Moginie James.

Ilze · 22 September 2024

★★★★★ 5/5

Google

Huge thanks to Safiyah , During our viewing, Safiyah was incredibly helpful very calm and explained everything in a clear, easy-to-understand way. She made the whole experience smooth and enjoyable.

Alan · 13 March 2026

★★★★★ 5/5

Google

Was met by Safiyah at the property I was to view. Very personable and friendly. Showed me around the apartment and was exceptionally helpful. Also made a note of my issues. She didn't attempt to gloss over the defects in the apartment and I appreciated her honesty.

Neil · 13 October 2025

★★★★★ 5/5

Google

Was able to find a lovely little flat for me and my partner thanks to Zac who had shown us around two places, we had a bit of issues initially securing the flat we chose in the end but with his help we were able to get it all sorted too and in good time too! Laura Churm was also very incredibly helpful and sweet during the process, all communication was efficient and done so in a timely manner. Thank you again :)

Nishat · 25 July 2024

★★★★★ 5/5

Google

Just completed the purchase of an apartment in Cardiff. We are extremely satisfied with the service provided by Moginie James. We met with Claire on three occasions to view and revisit the property and she was lovely, friendly and helpful. Michelle was our sales coordinator and she kept in touch and updated us with the latest progress and every time we needed to contact the office whoever we spoke couldn’t do enough. We are very satisfied with the service provided.

Jackie · 25 July 2024

★★★★★ 5/5

Google

Safiyah was amazing and helped so much with any questions we had!

Megan · 23 June 2026

★★★★★ 5/5

Google

I would like to thank Safiyah for showing us around our soon to be new home. She was very pleasant and helpful and I could not have asked for a better viewing. Really appreciated your professionalism. Thank you x

Sharon · 13 November 2025

★★★★★ 5/5

Google

Dealing with Moginie James as Letting administrators for more than fifteen years, has been easy and constructive; they are efficient and fair. They always respond promptly to all situations, and go out of their way to facilitate the resolution of any calls either in maintenance, repairs or management. Jessica Pritchard and Natalie Thomas are the managers I tend to find at the other end of my phone call and they always respond in a professional and effective fashion. Highly recommended.

Rafael · 21 March 2024

★★★★★ 5/5

Google

Safiyah was fantastic to deal with. She is friendly, professional, and very approachable both over the phone and in person. She made the whole process really easy and was a pleasure to meet. Highly recommend!

Madhuri · 13 November 2025

★★★★★ 5/5

Google

Safiyah was super helpful at a viewing today and she has followed up with me already

Charlotte · 23 April 2026

★★★★★ 5/5

Google

Maisie Skene was incredibly helpful and friendly!

Haisheeny · 23 June 2026

★★★★★ 5/5

Google

I had Safiayh from this branch show me around the apartment which I’ve recently been looking at. The professionalism was great, Safiyah was also kind and chatty. Lovely staff representing the company

Terri · 30 November 2025