Moginie James Estate Agents Roath reviews

★★★★★ 5/5

Google

We could not have asked for a better service. Nicole was exceptionally friendly, professional, and transparent throughout the entire viewing process. Her honesty and commitment to delivering outstanding customer service were truly commendable. I would not hesitate to recommend this company to anyone seeking reliable and trustworthy property management services. An outstanding five-star experience from start to finish.

Joseph · 22 July 2026

★★★★★ 5/5

Google

We’ve had a great experience working with Moginie James. They have been highly professional and efficient in successfully renting our properties, handling the process smoothly from start to finish. A special mention to Craig, Bradley, and Meenu, who were excellent throughout. Their communication, market knowledge, and attention to detail made the entire letting process straightforward and stress-free. We would happily recommend Moginie James to anyone looking for a reliable and proactive agency for property lettings.

Ogbonna · 20 January 2026

★★★★★ 5/5

Google

I have not yet moved into a property with this estate agent but am due to next month and I just wanted to highlight the service from Josh today. After having a lack of communication regarding the tenancy for several months I called the office and was passed over to Josh who is not usually who we are in communications with for the house. He listened to every single one of my concerns, explained the agents side of the situation, and actioned everything within the hour, keeping myself and other tenants in the loop and communicating with the landlord on our behalf. This is rare service to receive from an estate agent and he is clearly a testament to the team. Housing is a difficult topic to discuss and he put my mind at ease instantly. Thank you again Josh!

Megan · 22 July 2026

★★★★★ 5/5

Google

I had a wonderful experience with Moginie James. Bradley was super helpful when I called to show my interest in a property. Even after the property we arranged for viewing was no longer available, Bradley called to give an update and suggested another property I might be interested in. Mercedes was also helpful and patient. She took her time to explain all about the property to us and answered all our questions. Overall it was a lovely experience.

Gift · 20 November 2025

★★★★★ 5/5

Google

I had a property viewing with Bradley from Moginie James Letting and Estate Agents about three weeks ago, and it was an excellent experience. Bradley was punctual, friendly, and exceptionally helpful throughout the process. He took the time to answer all my questions patiently and professionally, creating a comfortable and supportive atmosphere. His approach made the entire viewing smooth and enjoyable, a true example of outstanding customer service.

Kurotamunoye · 20 November 2025

★★★★★ 1/5

Google

Students do not rent with them unless you want to be overcharged on the deposit and given the runaround opposing it. Poor experience when dealing with student renters. Left the property in the same condition with fair wear and tear but decided to overcharge us initially amounting to a 30% reduction. The agent responsible took no time to look at their own check in photos resulting in a 5 week petty back and fourth where they wanted to charge for fair wear and tear and betterment resulting in a slightly cheaper deduction just being accepted for times sake.

Ethan · 8 August 2026

★★★★★ 5/5

Google

I rarely do this but I wanted to take a moment to share some very positive feedback about Kate. I’ve viewed several properties recently with different agents in my search for a new home, and Kate has stood out by a long way. She took the time to understand what was genuinely important to me, asked thoughtful questions, and made me feel like she was invested in helping me find the right place rather than just completing another viewing. What impressed me even more was the follow‑up. She sent over additional properties that matched what we’d discussed and even took the time to call to let me know she’d done so. No other agent I’ve dealt with has shown that level of care, attention, or proactive service. I wanted to make sure her efforts didn’t go unnoticed. She represents your agency exceptionally well.

Claire · 22 July 2026

★★★★★ 5/5

Google

We came in looking for a 2-3 bed property and were seen instantly and were given a list of properties within a few minutes. Bradley went through the available properties and was extremely knowledgeable on each one. He then organised a viewing for the same day at a time that suited us. He was great during the viewing as well, very polite and professional and answered all our questions! Too service from Bradley and the rest of the team

Adam · 27 May 2025

★★★★★ 5/5

Google

I needed advice about how to prepare a property for the market and had the pleasure of meeting with Graham. He was professional, incredibly helpful and encouraging. He clearly knows the industry, the area and the market. I could not have asked for better guidance. He is the reason that I will be using Moginie James Roath to handle the sale. Thank you Graham.

Peter · 20 October 2025

★★★★★ 5/5

Google

I had an outstanding experience working with Bradley at Moginie James. From the very first interaction, he demonstrated exceptional professionalism, expertise, and dedication. His clear and prompt communication made the entire process incredibly smooth and stress-free. What truly stood out was Bradley’s genuine care and attention to detail. He was always available to answer my questions and went the extra mile to ensure everything was handled efficiently. His friendly and approachable nature made the experience even more pleasant. I am truly grateful for his support and highly recommend Bradley and the Moginie James team to anyone seeking a seamless and reliable property service. An absolute pleasure to work with!

Mohammed · 20 April 2025

★★★★★ 5/5

Google

I recently had a property viewing with Emma Knight from Moginie James, Roath, and I couldn’t have asked for a better experience. Emma was incredibly helpful, professional, and supportive throughout the entire process. She took the time to explain everything in detail and answered all our questions with patience and expertise. Her friendly and approachable manner made the viewing a stress-free and enjoyable experience. I highly recommend Emma and the team at Moginie James for anyone looking for a knowledgeable and reliable estate agent. Thank you, Emma, for your fantastic service!

Saeid · 27 March 2025

★★★★★ 5/5

Google

Moginie James has been excellent in guiding me through the process of moving into a new rental, by far the smoothest I have experienced. I was shown around the property by Andrew, who answered any questions I had swiftly, and liaised with the landlord to cater the property and contract to suit my circumstances as much as possible - which was greatly appreciated. The paperwork and reference checks are detailed, but efficient and easy to complete via their customer portal. Thanks to Andrew and the Moginie James team for all their help.

Nick · 20 March 2025

★★★★★ 5/5

Google

Just completed on our house purchase and thank the team at the Roath branch for guiding us through the property buying process with their expertise. Particular praise goes to Sarah (Flanagan) especially for her calm, professional and ever helpful friendly advice. Along with Graham Jenkins, our various requests were patiently facilitated along the way! Michele Jones also - progressed the sale with a steady hand - balancing the at times delicate arrangements. Expertly done all round - would recommend highly. Thank you.

Christabel · 20 March 2025

★★★★★ 5/5

Google

We had been looking for a rental property for quite some time due to the market constraints (and returning from abroad). We spoke with many letting agents and found Moginie James to be very professional and welcoming. Mercedes remembered us each time we would enquire and would always try her best to match us up with the right property at the time. Along with her colleague, Andrew, they were very responsive to queries for advice and guidance, as well as providing feedback on applications. We very much felt a personal sense of care. We finally found and were accepted for the right house, and we're extremely happy it was through Moginie James. With special thanks to Mercedes for her hard work.

Dan · 20 March 2025

★★★★★ 5/5

Google

Moginie James in Roath is exceptional! The team is professional, friendly, and extremely knowledgeable. They made the buying, selling, and letting process smooth, stress-free, and transparent, always keeping me informed. Highly recommended for anyone looking for reliable and expert estate services!

Mehedi · 1 April 2026

★★★★★ 5/5

Google

Moginie James have over many years done a very good job of finding the best tenants for my property and this year Bradley has been absolutely marvellous in a difficult situation. They have also been assiduous in monitoring new tenants and helping me keep on top of maintenance.

Judith · 20 December 2025

★★★★★ 5/5

Google

Bradley was very helpful through the early stages of my application, especially during the viewing. He showed me around and answered all my questions patiently. He was also very communicative prior to the viewing and after the viewing as …

Wunmi · 22 February 2026

★★★★★ 5/5

Google

I can’t thank Bradley enough for all their help during my home search. They were patient, understanding, and truly cared about finding a place that fit my needs. Their professionalism and kindness made the process so much easier. I’m so grateful for their support and would recommend them to everyone!

Sefiat · 20 November 2025

★★★★★ 5/5

Google

I had a great experience with Moginie James. Mercedes was friendly, helpful, and always quick to respond. Even when I decided not to go ahead with the first property, she remained supportive and helped arrange a second viewing for a bigger house. Thank you for making the whole process smooth and easy.

Abdulrahman · 20 October 2025

★★★★★ 1/5

Google

Avoid this estate agent and associated landlords at all costs. Our apartment was dirty when we moved in with a grimy oven that hadn’t been cleaned. When we moved out we used the estate agent’s own recommended local cleaning company and paid them for a deep clean. The estate agent then tried to play ignorant and keep £600 (yes, £600) of our deposit for ‘cleaning’ fully pushing our deposit into a dispute. Absolute criminals, luckily the deposit protection schemes have more common sense and awarded us the majority of it back. Don’t use their recommended cleaners as you won’t get an invoice and don’t use this estate agent if renting.

Curtis · 22 March 2026

★★★★★ 5/5

Google

I am currently in the process of renting a property, and Bradley has been extremely helpful throughout the whole process. I can reach him anytime I need, and he always has a friendly and approachable manner. Thank you!

Ilayda · 20 January 2026

★★★★★ 5/5

Google

Sarah Flanagan managed our house purchase from initial viewing through to completion 4 months later, with zero hassle in between. At the viewing, she was very friendly towards us (as a gay couple, this is sadly not always the case), and well informed about the property, making us feel confident in making an offer the same day. We're very happy in our new home, thank you Sarah!

Alison · 20 March 2025

★★★★★ 5/5

Google

I recently went on a viewing with Moginie James and Mercedes was very friendly and accommodating. She took her time to give details on the property and she indeed know her onions.

Bright · 20 February 2026

★★★★★ 5/5

Google

Myself and my partner went to view a property with Bradley at Moginie James Roath branch and had an amazing experience, he has been great at keeping us in the loop with our application to rent - he was very informative and friendly, and it was a pleasant surprise that he spoke Welsh with my partner. Looking forward to renting with them!

Eliza · 22 June 2026