Trusted Agent profile · Roath, Cardiff
Verified
★★★★★
633 reviews across 3 platforms
92 Albany Road, Roath, Cardiff, CF24 3RS
Part of Moginie James Estate Agents, see every office.
Moginie James Estate Agents's office in Roath, Cardiff, at 92 Albany Road, is rated 4.5 out of 5 across 633 reviews on three platforms, including 466 Google reviews rated 4.5.
466
Reviews on Google
This office
37
Reviews on Facebook
Business-wide
130
Reviews on View Agents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to ...Read all 28 from sellers
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 39 from buyers
Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property ...Read all 17 from landlords
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 28 from tenants
Founded in 2001, we are Cardiff’s leading independent estate agency. With 5 offices across the city we are specialists in residential sales, lettings, property management and the investment markets. We’re proud to be independent, which gives us flexibility and means we react speedily to market conditions. We’re equally quick to adopt the latest marketing innovation, offering our clients maximum exposure via a suite of complementary promotional tools to showcase your property at it’s best. Our 53 strong team is our biggest asset, dedicated and enthusiastic staff who are committed to ‘going the extra mile’, and who each possess in-depth industry knowledge backed by professional qualifications. We’re members of ARLA, ALMA, NAEA, The Property Ombudsman and the Tenancy Deposit Scheme, a sure sign that you’re dealing with a reputable and respected agent. We’ve also recently been appointed as the South Wales agent for Fine & Country, the world renowned agents for luxury residential properties, and we’ve been hand picked to serve as Cardiff’s sole agent for the Relocation Agent Network, all of which means, whatever your property and whatever your situation, you’re in very safe hands with us.
Every review we hold for the Roath office, from every platform, shown as written. First names only.
5/5
GoogleBradley was fantastic. Arranged a viewing of a suitable property for me within 24 hours. All staff I dealt with at the branch were very professional.
Dear Mrs Edge We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI had a wonderful experience with Moginie James. Bradley was super helpful when I called to show my interest in a property.
Dear Albina Badzova We greatly appreciate your 5-star review and the time you took to share your experience with James. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI had a property viewing with Andrew in Cardiff. I’m very pleased with the service Andrew provided to me. Definitely I would highly recommend Andrew as a skilled agent and in future I will go back to Moginie James as they have skilled agents.
Dear Zuzana Bíróová Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleMyself and my boyfriend (both tenants) looked after our 2 bedroom flat as if it were our own - it was left in immaculate condition. The landlord wanted to charge us £380 for cleaning and decorating (£35 of this was for replacing the bath seal, which was mouldy before we moved in!). I understand that this is the landlord and not Moginie James but the communication from them has been shocking since day one. They were quick to communicate over payments (we owed £1.80 on our No Deposit Option) and they hounded us for that. But when you need to discuss things like this with them they were difficult to get a hold of. Chantelle Bailey was our property manager and we didn't manage to speak to her once! We lived there for 12 months. Every time I tried to call her there was always a silly excuse - one time it was 'her bus was late, she will call you later'. She would never call me back. She would always be too busy to speak to me, always promising to call me back and never did. Never responded to any of my emails in regard to the property. At one point I questioned whether she still worked there! I would like to say that Jessica was lovely, took the time to speak to me on the phone when I was in tears over the landlord's end of tenancy fees. She redeemed Moginie James at the last moment as she gave me an ounce of hope for us to reduce the fee. We managed to reduce the fee to £280. As much as this was a good thing, this was still far too much. The flat was immaculate, in a better condition after we had left than before we had moved in. And in a cost of living crisis, you'd think there would be some sympathy for tenants. We paid £975 exc. bills for a 2 bedroom flat in Roath. We never missed a payment even though my partner has been out of work on sick. There was no understanding from them whatsoever, just wanted money. I understand that Moginie James were the middle man between tenant and landlord but it's absolutely broken my heart at what we have been through. We have had to pay this fee just because we know we aren't going to win the adjudication. The landlord has taken pictures of tiny parts of the carpet and skirting boards. Absolutely trivial and pathetic - but we can't fight that as my photos aren't to that scale. I feel like Moginie James could have and should have provided a much better customer service for tenants as I didn't even get a chance to voice my opinion. I couldn't talk to Chantelle about my options, I just felt bullied by the landlord and I couldn't do anything about it. I would like to point out that I have rented multiple times in the past and this is the first time I have ever had any dispute over my deposit and/or my standard at end of tenancy. Also, one thing I would advise any new tenant is do not go for the NDO (No Deposit Option). We were pushed into doing it as we were sold the idea of it being a good thing. YOU WILL NEVER SEE THAT MONEY AGAIN!!! But at least you get some offers on random stuff now and again! - not worth it.
Dear Lucy Gray, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
5/5
GoogleMoginie James have been so helpful as we find a new home to rent in Cardiff. The team offered thoughtful and helpful advice tailored to our needs. Mercedes was a delight when carrying out our viewing and she responded promptly to emails before and after. Thank you for making this such a smooth process!
Dear Rosa B Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBradley was excellent, very professional, friendly, and helpful throughout the viewing process. He explained everything clearly and made the experience easy. Highly recommend!
Dear Madhuri Sugand We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleExcellent professional team and helpful Special thanks to. Bradley bevan How is very helpful and supportive
Dear Fady Nader We greatly appreciate your 5-star review and the time you took to share your … More
1/5
GoogleExtortion Alert!! I paid £100 cleaning fee after checkout without any invoice or services listed and then they demanded £120. Even after disputing it they are threatening with adjudication and even more fee on top of it. Never explained what adds up to £220 cleaning.
Dear Kevin Joe, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleMercedes was lovely and helpful when showing us around a house we want to rent. Very knowledgeable and didn't feel rushed having a look around.
Dear Jess Eve We greatly appreciate your 5-star review and the time you took to share your experience with Mercedes. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI recently visited a property in Cardiff with Andrew from Moginie James. It was a great experience! Andrew was very professional and had lots of knowledge on the property so was able to answer all my questions. I really recommend them
Dear Alex Brown Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy encounter with Bradley was a fantastic one, great experience it was. Answered all our questions and kept a positive attitude throughout our meeting
Dear Mike Alabs We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleProfessional, quick and super helpful. It was the best experience I had with any of the agencies in Cardiff. Andrew arranged a viewing the same day. The communication was great and I felt very well looked after. Thank you Andrew!
Dear Nora Orthofer Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRecently enquired and had a viewing for a 2 bed flat in the Cardiff area. Although we didn't end up getting it, the agency was transparent about how competitive the property was and was quick to answer any questions. In particular, Andrew Jones was excellent, providing friendly service throughout the process. Overall a great option if you're looking for a Cardiff estate agent.
Dear Toby Thurgood Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe help we have gotten to be able to rent our first flat is being amazing, Mercedes has been kind to us since the start, even proving us with loads of the information we'll ahead of our move in date. Throughout the process, she has been very helpful and made sure we are not falling behind with any documents. 100% recommended
Dear Raul Alberto Lopez Gomez Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBradley was absolutely amazing throughout the whole process and always reassured us when we worried our offer would fall through. We are very grateful for all his help and could not recommend him more!
1/5
GoogleFound a property on rightmove for a house I thought we'd like. That was on Monday, it it now Thursday and have rung over 30 time throughout the week with no answer, I also emailed and used the chat bot on the website. Finally got through this morning and told the property had been let agreed this morning. Absolutely disgraceful service, how can a company function when it's impossible to get a hold of them. Might have dodged a bullet here as god knows what they're like when they've already taken your money.
Dear Math Edwards, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleThank you Bradley for keeping me up to date and well informed. Greatly appreciated.
Dear Lesley Taylor We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleFriendly team, we viewed a few properties with this team after receiving a recommendation from a friend that they were a good estate agents to go through. We had good experiences with Bradley and with Mercedes who helped us secure our tenancy. They were supportive and communicative throughout the experience.
Dear Niamh We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleMercedes was really quick to respond, and was really kind and helpful when showing us different properties. Thank you so much again!
Dear Leizel Abrahams We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe have recently had an offer accepted on a home and have been supported by Oliver Clifford throughout the journey. Oliver has been very responsive by answering our phone calls and emails instantly. As first time buyers, we were quite clueless on the whole process, therefore Oliver was always ready to help and explained everything to us and made the process a lot easier/less stressful. We would highly recommend Oliver to anyone who needs mortgage advice as he has gone above and beyond for us.
Dear Mari Rowlands, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleI was purchasing a property being sold via Morginie James and due to the chain being quite long it was quite a complicated process with a number of issues along the way. Throughout the process Angharad and Michelle were absolute professionals. They helped me navigate the issues brought up in the sale process at every step of the way. Their focused, calm, friendly and efficient approach really helped to put my mind at ease and kept the purchase moving. I'd go so far as to say for that Angharad and Michelle were clearly the stand out stars of all of the people involved in the process. They were head and shoulders above the others and I will definitely be using Morginie James as my estate agent of choice in the future after this experience. I would have no issues recommending Moginie James to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Dear, Tim Elson, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleI recently used Moginie James to purchase my first house and I really do recommend. They are prompt, efficient and always keep in close contact. I worked with Oliver Clifford who went to extensive lengths to get me the best/right mortgage deal for my situation - having to navigate a few tricky roadblocks but he was very patient and professional. I also work super long hours during the week and he was able to be very flexible which was very appreciated - would recommend to anyone looking for patience and efficiency when buy their first property.PositiveResponsiveness, Quality, Professionalism, Value
Dear, Hattie Williams, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
GoogleI'm currently renting a property managed by Moginie James and it’s been a COMPLETE nightmare from the start. We moved in to find the flat unlocked, uncleaned, and only one set of keys provided but this was just setting the precedent for the next 12 months. Since then, we’ve had to chase constantly to get anything fixed, severe damp, a broken hob (now a fire safety hazard as it’s permanently on), blocked drains, curtain rails falling off, just to name a few, all ignored for months unless we threaten to withhold rent. Messages go unanswered, repairs are promised but no one shows up, and nothing happens even with persistent weekly follow-ups. It’s an incredibly stressful way of living, knowing neither the landlord nor agent cares about your wellbeing or safety I’m writing this out of pure desperation, hoping it finally forces Moginie James to sort the long list of unresolved issues. Stay far away from this company.
Dear Josh, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team
5/5
GoogleI had a viewing in Cardiff, and Mercedes was lovely. She explained everything and answered any questions I had in great detail, making it stress free. I would recommend. Thank you! :)
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Moginie James Estate Agents's Roath office has 633 reviews across three platforms: 466 on Google, 37 on Facebook (across the whole business), 130 on View Agents.
Moginie James Estate Agents Roath is rated 4.5 out of 5 across all 633 reviews, and 4.5 out of 5 on Google from 466 reviews.
28 reviews from sellers, rated 5.0 out of 5 on average. For example, Michelle wrote: "The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to ..."
39 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
17 reviews from landlords, rated 5.0 out of 5 on average. For example, Roberto wrote: "Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property ..."
28 reviews from tenants, rated 4.9 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
Moginie James Estate Agents Roath, 92 Albany Road, Roath, Cardiff, CF24 3RS.
