Trusted Agent profile · Roath, Cardiff
Verified
★★★★★
633 reviews across 3 platforms
92 Albany Road, Roath, Cardiff, CF24 3RS
Part of Moginie James Estate Agents, see every office.
Moginie James Estate Agents's office in Roath, Cardiff, at 92 Albany Road, is rated 4.5 out of 5 across 633 reviews on three platforms, including 466 Google reviews rated 4.5.
466
Reviews on Google
This office
37
Reviews on Facebook
Business-wide
130
Reviews on View Agents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to ...Read all 28 from sellers
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 39 from buyers
Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property ...Read all 17 from landlords
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 28 from tenants
Founded in 2001, we are Cardiff’s leading independent estate agency. With 5 offices across the city we are specialists in residential sales, lettings, property management and the investment markets. We’re proud to be independent, which gives us flexibility and means we react speedily to market conditions. We’re equally quick to adopt the latest marketing innovation, offering our clients maximum exposure via a suite of complementary promotional tools to showcase your property at it’s best. Our 53 strong team is our biggest asset, dedicated and enthusiastic staff who are committed to ‘going the extra mile’, and who each possess in-depth industry knowledge backed by professional qualifications. We’re members of ARLA, ALMA, NAEA, The Property Ombudsman and the Tenancy Deposit Scheme, a sure sign that you’re dealing with a reputable and respected agent. We’ve also recently been appointed as the South Wales agent for Fine & Country, the world renowned agents for luxury residential properties, and we’ve been hand picked to serve as Cardiff’s sole agent for the Relocation Agent Network, all of which means, whatever your property and whatever your situation, you’re in very safe hands with us.
Every review we hold for the Roath office, from every platform, shown as written. First names only.
5/5
GoogleAs a first-time renter, Bradley was perfect: comforting, quick process, and informative.Felt like he was rooting for me. Over the moon 🌕 …
Dear Dylan Light, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Bradley. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleThe apartment has been sold subject to contract. We were very pleased as it only took around 5 weeks. The sales team were very efficient to this end and kept us abreast of all aspects of the situation. The portal used was very useful and informative, so that you could track viewings and feedback. It was updated whenever it was appropriate. Thanks to all concerned.
Dear Catherine Roberts We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe engaged Moginie James to sale off our property, the staff who liaise with us, Michelle Lloyd is very helpful and always gives us a prompt reply, well done! Thank you very much!!
Dear Lee-ozawa Machinery Sdn Bhd Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBest estate agent I've used in Cardiff, everything dealt with quickly as they seem to keep great contact with their landlords so tenants never kept waiting when in need. Staff helpful, friendly and really supportive. Dylan and Graham today pulled out all the stops to help even though our 7 year tenancy ended 2 weeks ago- really couldn't ask for more, you're in the safest hands here
Hello Fay Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleThe team at moginie James were very helpful getting us set up with our new tenancy especially Bradley !
Dear Sam James We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI have interacted with a lot of Estate/Letting Agents in Cardiff and Moginie James have been brilliant. They have been really good at responding quickly to enquiries, really helpful with lots of information and regularly check in to keep me up to date. All the properties are very well managed and they have excellent information and advice about the Residency Scheme and Tenant Liability Insurance. They have a brilliant website which clearly guides you through applications and is a brilliant resource. I was shown around by Andrew in the Roath office who was very friendly, helpful and knowledgeable and really made an effort to give me as much information about the property as possible. He also checked other details and got back to me to answer my more complicated questions. I would highly recommend them.
Dear Auriol H Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had an awesome experience with Chris and Mercedes. They were incredibly helpful , supportive and professional, making the process of the property rental smooth,stress-free and successful. Their knowledge and attention to detail were impressive, and they were always responsive to my questions. I will like to acknowledge the man at the customer care service , Jonathan, his response to request and calls were touching, rekindle of hope and joyful with his lovely voice. The entire team of Moginie James, Roath branch are exceptional wonder. I give them 10 stars, keep the good works on.
Dear Temitope Timothy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMe and my Partner recently rented a property through this letting agency and I couldn't be happier with the service they provided. The letting agent Mercedes was really helpful and knowledgeable. She explained everything to us very well. Me and my partner both are very happy to secure our first home in Cardiff.
Dear Mashrur Mithil Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleOliver has been a huge support in securing my first property purchase, without his expert knowledge and guidance this would have been an impossible task, he has provided reassurance throughout the entire process and has explained everything down to the fine detail whilst managing not to bombarded me with jargon. He has made the entire process simple and easy to understand. Oliver is truly an expert in his field and i would not hesitate in recommending him. Oliver is a huge asset to Moginie James and i can not thank him enough.PositiveResponsiveness, Quality, Professionalism, Value
Dear Rhys Fulthorpe, Thank you for the great review of our Moginie James Estate Agents - Roath Sales and Lettings Office team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleWe have recently had an offer accepted on a home and have been supported by Oliver Clifford throughout the journey. Oliver has been very responsive by answering our phone calls and emails instantly. As first time buyers, we were quite clueless on the whole process, therefore Oliver was always ready to help and explained everything to us and made the process a lot easier/less stressful. We would highly recommend Oliver to anyone who needs mortgage advice as he has gone above and beyond for us.PositiveResponsiveness, Quality, Professionalism, Value
Dear Mari Rowlands, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleOliver Clifford the mortgage advisor was recommended to us and even though we live in Nottingham and he is based in Cardiff he was more than happy to help us find a mortgage. As a couple in our 50s we wasn't sure we would be able to get a mortgage. Oliver was honest and professional, he kept us informed and was always punctual for our telephone appointments. Needless to say he quickly found us a mortgage which suited our needs and kept in touch with regular updates until completion. I would definitely use his services again and will be recommending him to friends and family.PositiveResponsiveness, Quality, Professionalism, Value
Dear Lisa Thank you for taking the time to review your recent experience you have had with Oliver and our team at Moginie James Estate Agents - Roath Sales and Lettings Office. We're so happy you had a positive experience with us. Kind regards Customer Care Team
5/5
GoogleI just finalized a rented apartment with Mercedes and I can tell that she’s got a very good and calm customer service, went for one or two viewing and we didn’t get it and she tried to make sure we got a very perfect and suitable one, I’d recommend Moginie James to anyone…,thank you Mercedes for all your time
Dear Oyindamolajay Kofo Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have been renting with Moginie James from last 2 years. They were always there for any help I needed with my property or any issue I had.
Dear Sayali Kharade We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleThe service has been great, cannot fault it. We had a lovely gent Andrew Jones helping us throughout the process and he was fantastic. He was always available to answer any questions and made the process super easy for us. Thank you so much Andrew, I'll be recommending to family and friends.
Dear Nokhuthula Nyoni Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleHi, I recently sold my property using moginie James. The service was brilliant from start to finish. In particular Michelle lloyd from the sales progression team was really involved in helping progress the sale and she did a great job always kept me informed on what was happening. She worked very hard and I am very grateful in all the help and advice she gave me. Dr Anna Fitzpatrick
Dear Anna Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAs a first time buyer it was quite a daunting prospect navigating what can be a quite complex process. This process was helped tremendously through the professional, extremely responsive and friendly services of Oliver Clifford at Moginie James helping me secure a ten percent deposit in a tough market. Reading the other reviews here it looks like I am not the only one who thinks this. I would not hesitate to recommend Oliver to friends and family. Thanks again Oliver!PositiveResponsiveness, Quality, Professionalism, Value
Hello Henry Norman Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleOliver Clifford was beyond helpful when securing my mortgage offer for my first house purchase. He was very responsive, professional and patient, explaining everything clearly and acting totally transparently. I really felt I could trust Oliver and was kept in the loop for every development, no matter how small. His knowledge and experience mean that he's able to provide a seamless service. I would not hesitate to recommend him, and hope to work with him again in future.PositiveResponsiveness, Quality, Professionalism, Value
Hi Charlotte Barnard, Thank you for taking the time to review your recent experience you have had with our team at Moginie James Estate Agents - Roath Sales and Lettings Office. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleRecently rented through Morginie James and it's been a very positive experience. We were able to walk in to the Roath branch, immediately view a property and secure it by the end of the day! Our lettings consultant Dylan Burberry was very helpful in taking us to view a lovely property right away, answering our questions promptly, and helping us get our offer accepted!
Dear Eleonora Parrag Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMoginie James have just been delightful and incredibly helpful to us during the house hunting process, particularly Graham and Katie. In what is very much a sellers' market (now more than ever), they genuinely care about buyers too which really marks them out as having fantastic customer service and makes a huge difference. I am a first time buyer at the moment but will definitely be looking to sell with Moginie James when I have a property to sell. Thanks for the great service! :-)
Dear Judith Dray, Thank you for taking the time to review your recent experience you have had with our team at Moginie James Estate Agents - Roath Sales and Lettings Office. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleThe reference-checking system is so worst, that they can't even listen to our words even if they get wrong. Be careful while paying holding deposits or any other payments before the tenancy agreement they will not return a single penny to us if the mistakes on both sides, and they will point out our mistakes and keep the money in their pockets. I recommend to not to go with this Agency please. Money will be wasted.
Dear Tooni Durga Prashanth Nakka, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
4/5
GoogleMercedes has been very helpful in keeping me up to date, and also very proactive finding new tenants when the first set let us down - thank you!
Dear Alison Smith, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleMe and my Partner recently rented a property through this letting agency and I couldn't be happier with the service they provided. The letting agent Mercedes was really helpful and knowledgeable. She explained everything to us very well. Me and my partner both are very happy to secure our first home in Cardiff.
Dear Mashrur Mithil Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleMercedes was very helpful in finding the right place and sorting out contracts
Hi, Wojantwolf 1234! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleWe found our 2nd year student house through Moginie James, and can say they are definitely some of the best agents to deal with when you have never rented a property before. Mercedes was very helpful arranging a virtual viewing and very helpful in guiding us through the application process.
Dear Ellie Knight Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
28 reviews from sellers, rated 5.0 out of 5 on average. For example, Michelle wrote: "The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to ..."
39 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
17 reviews from landlords, rated 5.0 out of 5 on average. For example, Roberto wrote: "Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property ..."
28 reviews from tenants, rated 4.9 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
