Trusted Agent profile · Roath · Cardiff
Verified
★★★★★
633 reviews across 3 platforms
92 Albany Road, Roath, Cardiff, CF24 3RS
Part of Moginie James Estate Agents, see every office.
Moginie James Estate Agents's office in Roath, Cardiff, at 92 Albany Road, is rated 4.5 out of 5 across 633 reviews on three platforms, including 466 Google reviews rated 4.5.
466
Reviews on Google
This office
37
Reviews on Facebook
Business-wide
130
Reviews on View Agents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to ...Read all 28 from sellers
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 39 from buyers
Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property ...Read all 17 from landlords
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 28 from tenants
Founded in 2001, we are Cardiff’s leading independent estate agency. With 5 offices across the city we are specialists in residential sales, lettings, property management and the investment markets. We’re proud to be independent, which gives us flexibility and means we react speedily to market conditions. We’re equally quick to adopt the latest marketing innovation, offering our clients maximum exposure via a suite of complementary promotional tools to showcase your property at it’s best. Our 53 strong team is our biggest asset, dedicated and enthusiastic staff who are committed to ‘going the extra mile’, and who each possess in-depth industry knowledge backed by professional qualifications. We’re members of ARLA, ALMA, NAEA, The Property Ombudsman and the Tenancy Deposit Scheme, a sure sign that you’re dealing with a reputable and respected agent. We’ve also recently been appointed as the South Wales agent for Fine & Country, the world renowned agents for luxury residential properties, and we’ve been hand picked to serve as Cardiff’s sole agent for the Relocation Agent Network, all of which means, whatever your property and whatever your situation, you’re in very safe hands with us.
Every review we hold for the Roath office, from every platform, shown as written. First names only.
5/5
GoogleMercedes was very helpful in helping us find a property that was exactly what we were looking for. She has been very professional and friendly.
Dear Saffron Thomas Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI came into the office and Dylan Burberry was fantastic! even though he didn’t have what I was looking for, he guided me through the process of renting as previously I didn’t know what I was doing. he gave me his time & knowledge and has let me know when me properties have been available. Very refreshing!
Dear Christian Stone Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleThe service here was extremely fast. Nicole, my agent to communicate with the landlord, did not waste any time in writing the offer forms, and was able to get me the keys to the apartment as soon as possible, which was helpful with the moving process.
5/5
GoogleBradley was amazing very helpful and was able to answer all of our questions really appreciate all of his help
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI had a pleasant experience with Moginie James. My agent Mercedes was incredibly supportive throughout the process.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleThe staff at Moginie James provided a fantastic service from start to finish! The staff sorted everything you needed extremely quickly. They responded to all queries and requests with haste. 10/10 I cannot recommend this branch more. I would like to thank Michelle especially! You could not have a better move manager!
Dear Larissa Cowell Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad such a great experience. Dylan was the agent who I have been in communications with today. He made the whole process feel incredibly smooth and was very helpful through the whole process. Clearly very good at what he does and a great agent. Thanks so much for all the help today!
Dear Amy Lewis Burns Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBy far the best agency to go through if you’re looking for a new home, our whole application process has been such a breeze all thanks to Dylan Burberry! He’s been absolutely fantastic, very polite and knowledgeable, can’t thank Dylan enough for making this such an easygoing experience! Would most definitely recommend :)
Dear Tallulah Honey Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe quickest and easiest experience me and my partner have had since we started searching for a flat a couple of months ago. We viewed, and got, a lovely little flat in all within a few hours with Moginie James. Dylan Burberry was really informative and friendly and the communication has been great. Thoroughly recommend.
Dear Skye Sibthorpe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleViewed a few rental properties with them - everyone I talked to was friendly and informative, overall 5 stars. Great communication from Bradley and Zoe and arrived at viewings on time.
Dear Kristian B We greatly appreciate your 5-star review and the time you took to share your experience with Bradley and Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleSat waiting for valuer to turn up booked for 11am. A no show even after a confirmation of appointment. no phone call to explain nor opology. After calling to see what was the issue seems they have forgot and …
Dear Big Grey Bear, We value your feedback and sincerely appreciate you taking the time to share … More
5/5
GoogleMerc was super nice and helpful, I am very satisfied with her, thank you very much!
5/5
GoogleThe service was great , all questions answered thoroughly. No pressure , relaxed and professional viewing.
Dear Bookflix We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleOur agent Dylan has been absolutely remarkable, we have had a very tight window to secure a property and throughout the whole process he has been understanding and helpful as well as answered countless questions to make the entire journey easy and stress free for us. Can’t recommend these guys enough.
Dear Dan Jones Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIt has been an absolute pleasure dealing with Graham and Katie throughout the whole process of finding and eventually buying my new house. They were both so incredibly helpful, professional, friendly and supportive and have made a stressful situation much easier. A huge thank you to them both. I would definitely recommend them and would absolutely use Moginie James to sell my property next time!PositiveResponsiveness, Quality, Professionalism
Dear Gemma Mcavoy, Thank you for the great review of our Moginie James Estate Agents - Roath Sales and Lettings Office team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
Google100% recommend. Especially Mercedes from Roath branch. She was super helpful and friendly.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleThe staff at Moginee James Roath were fantastic from start to finish.They gave us 110%at all times ,nothing was too much trouble for them.especially Luke Grayham and Joanne who were fantastic throughout thankyou for getting us through.We would definitely recommend this estate agent.Mike and Glenda Powell
Dear Michael Powell Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMercedes was great and very helpful at showing me round the property! Would highly recommend!
Dear Dominic Marsh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had a great experience working with Moginie James to find a new home in Roath. In particular, Dylan Burberry was very responsive and answered all our questions. We're based overseas, which poses particular challenges in finding a rental, and Dylan was really helpful throughout the process.
Dear Owain Lawson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleUnprofessional and misleading. 0/10. Reported major maintenance and safety issues (mould, broken doors/windows) from the start of tenancy (first day) which were never addressed, yet rent was …
Dear Muhammad Ali, We value your feedback and sincerely appreciate you taking the time to share … More
5/5
GoogleStefan has been very professional from the get go and has helped me secure a one bed flat (to rent) in a very busy housing market. After living in Cardiff for 8 years and only having experience with Student Lettings services, I am very grateful for the professionalism and efficiency that Moginie James has provided me.PositiveResponsiveness, Quality, Professionalism
Hi Charlotte, Thank you for your review, much appreciated. I'm so happy to see that Stefan managed to secure you a new property and provide a great service alongside this. As you mentioned, the marketplace in Cardiff is extremely busy at the moment so securing a new home is not easy with so much competition. We hope you enjoy your new home and please contact us if you need anything at all. We will be more than happy to help. Thank you again for using Moginie James. Kalan Ledger - Lettings Manager.
5/5
GoogleAndrew has been extremely helpful, friendly and responsive with any questions we had
Dear Curtis Ball Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMercedes was very knowledgeable and helped us so much along the way. The process was explained really well and done super speedy! She has helped my partner and I secure our first home to rent :)
Dear John Bermudez Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleI have interacted with a lot of Estate/Letting Agents in Cardiff and Moginie James have been brilliant. They have been really good at responding quickly to enquiries, really helpful with lots of information and regularly check in to keep me up to date. All the properties are very well managed and they have excellent information and advice about the Residency Scheme and Tenant Liability Insurance. They have a brilliant website which clearly guides you through applications and is a brilliant resource. I was shown around by Andrew in the Roath office who was very friendly, helpful and knowledgeable and really made an effort to give me as much information about the property as possible. He also checked other details and got back to me to answer my more complicated questions. I would highly recommend them.
Dear Auriol H Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
28 reviews from sellers, rated 5.0 out of 5 on average. For example, Michelle wrote: "The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to ..."
39 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
17 reviews from landlords, rated 5.0 out of 5 on average. For example, Roberto wrote: "Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property ..."
28 reviews from tenants, rated 4.9 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
