Moginie James Estate Agents Roath reviews

★★★★★ 5/5

Google

My partner and I have had an excellent experience with Oliver Clifford at Moginie James. Oliver has been professional, responsive and efficient in dealing with our mortgage. He has helped us through every step and answered every question. I would highly recommend Oliver if you are looking for a personable and professional mortgage advisor.PositiveResponsiveness, Quality, Professionalism, Value

Josh · 21 June 2021

★★★★★ 5/5

Google

The outstanding service provided by Andrew Jones from Moginie James is trulyappreciated. Securing a house can be a stressful process, but Andrew made it smooth and efficient

Ahmed · 20 March 2024

★★★★★ 5/5

Google

I have recently helped my son to buy his first home in Cardiff through Moginie James Estate Agents, Roath. The 'Sales Progression Team' really did an excellent job progressing the purchase, liaising with the vendor and our solicitor. The work done by Michelle Lloyd was exceptional. I have no doubt that the smooth process was down to her hard work and excellent communication skills. My son is now settling in to his lovely flat in Roath. Big thanks to all involved.

Alison · 24 June 2022

★★★★★ 5/5

Google

The housing market is crazy at the moment, so we were incredibly grateful to Stefan and Amy for helping us to secure a wonderful new home to rent! Stefan has been so helpful all along, has kindly vouched for us to the landlord, and has been a great advocate in the case of my less than 12 month self-employment. Moginie James has been the kindest estate agent we have dealt with in the multi-month search for a home, even before we secured a place with them. Highly recommend!

Bethan · 24 June 2022

★★★★★ 5/5

Google

We’ve just today exchanged contracts after what’s been a very long, stressful 7 months! This is just down to the way things go when selling/buying houses but we can’t thank the sales progression team enough for all their help. Big shout out to Michelle Lloyd who was always at the other end of the phone/e mail to answer my mad queries and to keep us up to date with everything going on……..I really don’t know what id have done without her! She’s really worth her weight in gold and is so lovely too. If we were to sell again we’d definitely go with Moginie James!

Bethan · 24 June 2022

★★★★★ 5/5

Google

Moginie James letting &este agency are fantastic they help me out to get a new place / home to stay. Bradley did the maximum with professional service and am thankful for that.

Mega · 20 October 2025

★★★★★ 5/5

Google

We were extremely happy with our viewing with Mercedes, every question was awnsered and met with a friendly face. All telephone correspondence was extremely informative and helpful.

Fallon · 20 November 2025

★★★★★ 5/5

Google

Staff at moginie James roath are very coprative Mercedes Kouzoukis​​​​ she’s very helpful n supportive I had experience before but this time Mercedes Kouzoukis​​​​ she make things very easy we’re very thankful to her all things goes very smoothly without stress I really appreciate that really thankful

Asad · 20 April 2025

★★★★★ 5/5

Google

I was shown around a property by Mercedes and my circumstances were taken with due consideration, which is a rarity nowdays! She was extremely polite and allowed me ample time to walk around the property as well as understand the rental propositions. Looking forward to hopefully getting the property.

Harry · 20 March 2025

★★★★★ 5/5

Google

I had a really friendly and professional viewing experience with Andrew Jones from this team :) I requested a viewing in the evening, and he called the next morning to offer me a slot later that day. The property was very clean, and I was offered all the information I needed - the certificates (e.g. EPC ratings), contents insurance guidance, info on all of the maintenance processes, etc. Thank you!!

Wiggle · 14 April 2024

★★★★★ 5/5

Google

Brilliant levels of customer service from the lovely letting agent on your team, Mercedes. Despite obstacles in the way everything was explained and taken care of in an informative and friendly manner.

Sam · 20 September 2025

★★★★★ 1/5

Google

The worst agency I have ever had the pleasure of renting with. It looks like my property manager left in late 2022 and I've still not be informed of this or who my new one is so I went round the houses every time I needed to speak to them. Zero communication skills - no reply to calls and emails. You'll get someone visiting to view a reported issue and won't hear about it ever again so it won't be fixed and no reasons why either - I had a waterfall leak that occurred twice and flooded my living room. Absolutely useless, glad to be out of an otherwise lovely property.

Tizza · 19 August 2023

★★★★★ 1/5

Google

I genuinely can not describe in words how inept and useless these people are. We were left without a suitable bed for 3 months amonsgt dozens of other isses. We spent hundreds of our own money to replace and fix issues as they were unable to even perform the simplest request. When we finally left, they had the audacity to charge us for some ridiculous fees when they could't even organise a clean of the correct property. Genuinely the worst organised and incompetent people I have ever come across. I don't think anyone could attempt to be this level of ineffectual, yet Mogini James did so.

Faisal · 12 August 2023

★★★★★ 5/5

Google

Had a great experience with the team at Moginie James Roath whilst my partner and I purchased our first home. Communication was great and we never waited long for anyone to come back to us. Any questions we had for the previous owner were sought out quickly and, likewise, there was regular contact from the agency when looking for updates for the owner. All staff members we dealt with were friendly, helpful, easygoing, and welcoming. We also viewed our property a number of times before completing and were allowed to take plenty of time, given space, had any questions answered quickly, and given the chance for other people to join us (builder, family members etc.) on the last few visits! Very grateful to all involved 😊

Bethan · 12 August 2023

★★★★★ 5/5

Google

I posted a brief review 2 years ago when I went to view a property and they were very helpful, so I've updated the review. 2 years later, Ive found a property, bought it, and moved in. Throughout the process, Moginie James staff have been very helpful. They advised me what was needed and when. When I had any queries or just wanted confirmation of something, they answered quickly and were friendly and helpful. Also, I found it good that they have the services/contacts you need such as mortgage advisors, but don't force you to use them (I did and recommend it!).

Daniel · 5 August 2023

★★★★★ 5/5

Google

I had a really friendly and professional viewing experience with Andrew Jones from this team :) I requested a viewing in the evening, and he called the next morning to offer me a slot later that day. The property was very clean, and I was offered all the information I needed - the certificates (e.g. EPC ratings), contents insurance guidance, info on all of the maintenance processes, etc. Thank you!!

Anya · 24 March 2024

★★★★★ 5/5

Google

We had a fantastic experience from start to finish being shown round a property by Mercedes :) her communication before was outstanding and she was incredibly friendly and professional throughout :)

Olivia · 20 September 2025

★★★★★ 4/5

Google

Mercedes was very good at her job. The experience I had with the company was a good one and rate them good.

Bukola · 20 March 2024

★★★★★ 5/5

Google

Andrew Jones has been helping me with a new Rental property....hes been fantastic! Been very easy to contact and has guided me through every stage of the process flawlessly. Would highly recommend!

Laurence · 25 July 2023

★★★★★ 5/5

Google

I would like to thank Dylan Burberry and his team in guiding me and others in finding a home. Great communication and always helpful. Would recommend this agency for students and professionals.

Owen · 22 July 2023

★★★★★ 5/5

Google

Really appreciate the effort and easy guide throughout the moving in process

Ginikachi · 6 March 2026

★★★★★ 5/5

Google

Andrew has been great in dealing with me. He's been ringing to keep me updated and answering queries promptly and professionally. I am very pleased to be using these letting agents.

Elen · 5 August 2023

★★★★★ 5/5

Google

The whole team is informative and professional. Great service. Proper follow up with the clients. On time feedbacks. Great team work. Very helpful and kind. Good luck.

Siddharth · 20 October 2025

★★★★★ 5/5

Google

We had great experience with Moginie James staff.We was guided by Mercedes,she is very profesional,friendly,answered any questions we had and provided all the information,kept updating us with new properties coming on the market while we was looking for a house to rent. Thank you very much.

RENATA · 20 March 2025