Trusted Agent profile · Roath · Cardiff
Verified
★★★★★
638 reviews across 3 platforms
92 Albany Road, Roath, Cardiff, CF24 3RS
Part of Moginie James Estate Agents, see every office.
Moginie James Estate Agents's office in Roath, Cardiff, at 92 Albany Road, is rated 4.6 out of 5 across 638 reviews on three platforms, including 471 Google reviews rated 4.5.
471
Reviews on Google
This office
37
Reviews on Facebook
Business-wide
130
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to ...Read all 28 from sellers
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 39 from buyers
Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property ...Read all 17 from landlords
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 28 from tenants
Founded in 2001, we are Cardiff’s leading independent estate agency. With 5 offices across the city we are specialists in residential sales, lettings, property management and the investment markets. We’re proud to be independent, which gives us flexibility and means we react speedily to market conditions. We’re equally quick to adopt the latest marketing innovation, offering our clients maximum exposure via a suite of complementary promotional tools to showcase your property at it’s best. Our 53 strong team is our biggest asset, dedicated and enthusiastic staff who are committed to ‘going the extra mile’, and who each possess in-depth industry knowledge backed by professional qualifications. We’re members of ARLA, ALMA, NAEA, The Property Ombudsman and the Tenancy Deposit Scheme, a sure sign that you’re dealing with a reputable and respected agent. We’ve also recently been appointed as the South Wales agent for Fine & Country, the world renowned agents for luxury residential properties, and we’ve been hand picked to serve as Cardiff’s sole agent for the Relocation Agent Network, all of which means, whatever your property and whatever your situation, you’re in very safe hands with us.
Every review we hold for the Roath office, from every platform, shown as written. First names only.
5/5
GoogleViewing with Nicole Carvalho, was amazing
Dear Munachim Stephen We greatly appreciate your 5-star review and the time you took to share your experience with Carvalho. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleGreat people, on time, quick and efficient. Zoe helped us with the process and made everything easier. Highly recommended agents.
5/5
GoogleHad the good fortune of having Bradley on my first time renting. Very helpful and friendly.
Dear Luke Griffiths We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI bought my first home with Moginie James, Roath. From start to finish the team were helpful and understanding. It was a stressful few months but Graham, Michelle and Angharad kept things on track - thank you!
Dear Isabelle Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI recently rented a property through Moginie James, and I must say that my experience was absolutely delightful. Dylan Burberry ( the letting consultant) was extremely kind and polite throughout the entire process. He demonstrated exceptional professionalism by introducing me to a wide range of properties that met my requirements and went above and beyond to help me find the perfect home for me and my pet. As a pet owner, finding a pet-friendly property can be quite a challenge, but the agent's expertise and dedication made the process much easier for me. I am incredibly grateful for his help, without which I would have been at a loss in my search for a new home. Overall, I cannot recommend this letting agency enough. The customer service was outstanding, and I would recommend them to anyone looking to rent in Cardiff.
Dear Alex Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMoginie James Estate Agents - Roath Sales were very helpful and supportive during the my first property purchase. They communicated effectively and always checked in with myself with regards to the process and the conveyancing process in general. They also provided a lovely welcome upon completion when picking up the keys which was very much appreciated. I would recommend Moginie James to anyone considering buying or selling their properties in the Cardiff area.
5/5
GoogleWe had a great experience with Bradley Bevan. He was punctual, friendly, and provided us with all the information we needed during and after the property viewing. Very professional and helpful throughout.
Hi, Nishadi Ridmani! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleAbsolutely fantastic team, I couldn’t recommend them enough! Lovely staff and so fast to respond. A huge thank you to Andrew for helping me find my new home!
Dear Penny Wrycroft Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe staff at Moginie James are absolutely lovely. I spoke with both Jonathan and Christopher over the phone and they were so pleasant and really helpful, giving me lots of options for renting. Mercedes took me for some viewings and was equally as lovely, giving me all the info I needed
Dear Jennifer Christensen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleTheir service and detail provided with viewings was excellent. Was served by a lady named Mercedes who helped me find properties over the phone, schedule a viewing, and proceed to host me at that same viewing with grace! Earned a new customer for sure.
Dear Bryan Deniro Semambo Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI had a terrible and stressful time dealing with Moginie James. I was a tenant for a year in a property that they managed, and during that time they: Pressured me MULTIPLE TIMES to get me to buy overpriced home insurance from an associated provider. Didn't send me an inventory upon occupancy. Did not respond to or acknowledge my complaint about the (poor) state of the property. Would not deal with a rat issue. It eventually only got dealt with because one property managers offered to buy one of their maintenance workers a pint to remove the decomposing rat from my kitchen??? Seemingly lost the spare key to my property, requiring me to be present for all property visits and maintenance visits. Insisted they were allowed to increase my rent above the 5% outlined in my contract. Passed me around from property manager to property manager without any explanation or clarity as to who I should contact. Hadn't responded to me about my rent negotiations despite my contract ending in less than 10 days. Wouldn't provide the landlord reference for my new property in a timely manner, despite the time-sensitive nature being predominantly their fault (due to aforementioned lack of communication about negotiations). When I chased them on this issue, I was disregarded, and was forced to get my new estate agency to chase them for a reference. They eventually completed the landlord reference the day before I needed to move out, thus making my new estate agency work incredibly hard that day to ensure all aspects (guarantor documents/security deposit/inventory/tenancy agreement) were sorted by the next day. Tried to blame me for damages "not in line with the original inventory" (the original inventory that I had never seen?). I received no response when I sent evidence that I was not responsible for these faults, despite asking multiple times for them to acknowledge this. When I phoned to chase it I was disregarded and told a property manager would deal with it. I was then forced to raise a dispute with the Tenancy Deposit Scheme as it was 8 weeks since leaving the property and there was no sign of my deposit. Less than 24 hours later they agreed to release the full amount (even though it took them ANOTHER 2 weeks to do that). I think 90% of the problems I had with Moginie James was due to a bad, unresponsive landlord. However, their communication was incredibly poor. How hard would it have been for Moginie James to send an email that says "we've forwarded this onto the landlord and will get back to you once they reply"? I will be avoiding Moginie James for the rest of my time in Cardiff. I now am with a different estate agency and it's unbelievable what a difference a competent estate agency can make.
Dear Hannah Baird, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI can't speak more highly of the service I received from Moginie James! Hannah Eadie was my lettings agent, and she couldn't have been more supportive or patient during our process. I experienced so many delays with my references, and issues with my circumstances, but Hannah helped every step of the way and proactively came up with solutions to ensure we were able to move in quickly. Top service, lovely staff 10/10
5/5
GoogleA great viewing - Mercedes was very friendly and answered all my questions, making the process very smooth
Dear Joan Whybrow Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleI had a fantastic experience with Andrew Jones. They were incredibly helpful and professional, making the process of finding a rental property smooth and stress-free. Their knowledge and attention to detail were impressive, and they were always responsive to my questions. Thank you!
Dear Rosh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDylan Burberry was extremely helpful in showing me around the house, explaining to me all the processes and helping me secure the property. Would highly recommend!
Dear Annie Reynolds Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAn incredible experience, indeed. As an agent, Dylan is incredibly kind and patient. He is extremely polite and diligently cleared out all of my questions.
Dear Tanu - Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a quick and efficient viewing and excellent service by Dylan. Everything went smoothly. Thank you so much again we appreciate all your hard work
Dear Balogun Sodiq Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWent to view a property with Bradley the other day and he was very informative about the flat as well as helpful answering our questions. We expressed interest in the property over the phone and he was extremely helpful
Dear Rhys Lewis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDylan has been fab to work with! The process has been smooth, efficient, professional and he's been super approachable on all questions we've had. Highly recommend!
Dear Caitlin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMichelle Barber showed us two lovely houses in the Cardiff area. She then aloud me and my girlfriend to go back to the first property for another look thereafter. Nothing was too much trouble! Michelle naturally gave a personal presentation of both houses, the history, character, architecture and commented on the location and community. Ive never known any other agent do such a thing. She literally went all out for us and gave us fantastic customer service. I was shocked to hear she was new-ish to Morginie James since she was so good. Me and my girlfriend was really impressed by Michelle. She listened attentively, made us feel at ease, answered all our questions and aloud us to look around the properties ourselves instead of following us like a car sales man! Thank you Michelle; that meant a lot to us. What was so nice about Michelle was her honesty and integrity. If she didn't know the answer, she didn't try and make it up, she just said "sorry, I'll get back to you on that", but she pretty much new most things about the properties. I've viewed / had several properties over the years and met many property agents, but I must say Michelle Barber stood out from the rest because of the personal and professional customers service and joy! I will be highly recommending Morginie James to others! Thanks again Michelle. James and Harriet.
5/5
GoogleWe were lucky enough to have Cat Sollis, at the Roath branch assisting us with the sale of our property, and I cannot express enough gratitude to her. She is an absolute credit to the company, her kindness and professionalism made the process (which we thought would be very stressful) an absolute Joy. Cat explained everything to us very clearly and was with us every step of the way, we would fully recommend Cat and Moginie James to anyone looking to sell their home, wonderful Lady and a great Estate Agent.
5/5
GoogleMy husband and I recently sold our house through Moginie James (Roath branch) and we couldn't recommend them enough. The whole process was handled seamlessly. From the initial valuation and advertising of the property, to the open day and sales progression, the service we received was super professional and friendly. The team are fabulous and an absolute pleasure to work with. They went out of their way to accommodate us and constantly kept us updated throughout. A huge thanks to Joanne, Graham, Michelle and the rest of the team :)
5/5
GoogleSuperb, professional service provided by Luke, Cat, Maria and Michelle throughout our sales process. Having bought my property through Moginie James a number of years ago, I knew they had an expert knowledge of the local market. My expectations were surpassed with a sale agreed at asking price within one week of launch. At each stage of the sale, I was regularly kept informed with clear communication, feedback and expert guidance that made the process seamless, stress-free and straightforward. I wouldn't hesitate to endorse Moginie James for anyone looking to buy/sell/rent in Cardiff.
5/5
GoogleMercedes helped us with a house viewing. She was really useful and quick with responses. She maintained a good line of communication with us at all times. Thank you for your help trying to find our next home!
Dear Raquel Rp Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
28 reviews from sellers, rated 5.0 out of 5 on average. For example, Michelle wrote: "The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to ..."
39 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
17 reviews from landlords, rated 5.0 out of 5 on average. For example, Roberto wrote: "Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property ..."
28 reviews from tenants, rated 4.9 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
Tell us what you need and we'll pass your enquiry to Moginie James Estate Agents and up to three other top-rated agents near Roath.
