★★★★★ 5/5
The Trusted AgentExcellent Service!
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James.
Their straightforward manner and attention to detail ensured that our trip from London to view investment property in Cardiff went smoothly and utilised our time to the full.
Our plan is to keep everything "under one roof" by utilising their letting team and financial advisor to arrange the mortgage.
Our thanks to you all - a real pleasure to meet with you and look forward to a long and fruitful relationship.
Simon · 27 November 2017
★★★★★ 5/5
The Trusted AgentBreath of fresh air!
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! She is very easy to talk to, professional, and aims to make the whole experience memorable. We had 4 viewings with her on one day, but she made this run so smooth, she gave us all the relavent information about the properties and showed us where everything was, for example the meters. She gave us her professional opinion on the properties on what best suited us on the conversation we'd been having with her to and from properties. The whole experience with Moginie James was great from booking viewings to the paperwork that everyone dreads! The other members of staff at the premises are equally as great, they offer help best they can when we were unable to speak to Charlotte and helped us with any worries or concerns we were having with our secured property. I would highly recommend Moginie James. Best, and easiest experience yet.
Paige · 8 June 2017
★★★★★ 5/5
The Trusted AgentExcellent service
The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to choose Moginie James to undertake the sale of my property.
During the process I had personal difficulties and the staff were understanding. The level of communication from all of the sale staff and front of house staff I have spoken with has been excellent.
I would highly recommend Moginie James and would certainly use their services in the future.
Michelle · 20 April 2017
★★★★★ 5/5
The Trusted AgentGreat customer care!
Cat Sollis of Moginie James was instrumental in finding us a good property (home). Her friendly manner made us not to hesitate when calling MJ.
She was very quick to help lift our spirits on a couple of unsuccessful bids and provided us the correct information quickly to help us in in success.
Hats off to all at Moginie James who are always very efficient and helpful in answering my queries. No long waiting times and we speak to polite and friendly people!
Thank you
Dexter D'Silva
Eur Ing, CEng, MRAeS, MEng(Aero Hons)
Dexter · 5 April 2017
★★★★★ 5/5
The Trusted AgentFirst Time Buyers Dream
Being a first-time buyer, my fiancé and I knew nothing about the housing/mortgaging world.
Lisa was a breath of fresh air who did not see anything as too much of a job to help you out. We would absolutely recommend her service to anyone considering to purchase their first house. She provided us with all the right documentation along with a timeline of expected events including hen particular finances were due to leave our accounts. Her understanding of the mortgaging sector is settling for any nerves that I am sure you will have.
Regards,
Josh and Hannah
Josh · 4 April 2017
★★★★★ 5/5
The Trusted AgentA reassuring and involved service
Lisa was great at doing all the groundwork prior to my mortgage application. I had special circumstances with regards to my income and was also spending three weeks out of the country. Lisa communicated continuously with myself and third parties and had a fantastic market knowledge. I felt hugely supported and in safe hands. I would thoroughly recommend Lisa and believe her service to be excellent value for money too. The advice she gave and work she put in proved invaluable to me. I work in financial services and believe that Lisa is a credit to the industry.
Adam · 4 April 2017
★★★★★ 5/5
The Trusted AgentWonderful professional service
My husband and I would like to express our sincere thanks to the brilliant team at the Roath branch of Moginie James, particularly Cat Sollis, Luke Trezise. and all the others who organised the launch day and subsequent viewings of our property.
From the very beginning, we were impressed by the sensitivity and professionalism of Moginie James and were doubly impressed with the level of communication throughout the whole process. The hard work paid off and we are delighted with the results.
We would absolutely recommend Moginie James to anyone looking to sell their house.
Show · 17 March 2017
★★★★★ 5/5
The Trusted AgentBest agent around
Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property. Rebecca and Katie are organised and efficient at every step of the referencing and contracting process. They always keep me up to date and are always on shedule. I have developed a close working relationship with Nicola as she is always available whenever I need to draw on her expertise. The whole team smashed it this year with all of my student properties already let! Good job, girls!
Roberto · 15 March 2017
★★★★★ 5/5
The Trusted AgentAbove and beyond expectations
I would like to thank and review the outstanding service I received off a Rebecca this January. Rebecca originally dealt with my late father, of whom unfortunately passed under sudden circumstances. With the property dealings left to myself to deal with (of which I have no experience) Rebecca was so very kind, compassionate, helpful and patient. Going through this painful process of grief and shock I am so very appreciative of Rebecca's and the MJ team customer service by going beyond and above expectations. Thankyou
Shevaun · 13 February 2017
★★★★★ 5/5
The Trusted AgentSarah has been a real help
Having not bought a house for 15 years, we weren't entirely sure how to view properties. Sarah however has a fabulous approach to introducing the property, paying attention to detail such as providing an insight of the neighbours and the context in which the house is being sold. This has really helped us in our thinking and has influenced our whole approach not only to buying, but what we expect of our own agent!
I genuinely wish all agents were as diligent.
Jennifer · 22 January 2017
★★★★★ 5/5
The Trusted AgentCat - The Michelin Star of Estate Agents
We cannot praise Cat Sollis of Mooginie James Estate Agents, highly enough. She is an exceptional agent who has provided a gold standard service throughout the buying process.
Cat understood precisely what we were looking for in a property and endeavoured to find us exactly that. Cat regularly provided us with updates via email and telephone, putting us at ease that she was on the case to find us our dream home.
Cat also put us in touch with Lisa Fletcher who has been a great help in advising as to the different finance options available in a clear and easily understandable way- providing us with the complete package. ..
We regularly sing Cat's praises to anyone looking to purchase or sell in the Cardiff area and will continue to do so.
Lloyd and Erica
Erica · 4 January 2017
★★★★★ 5/5
The Trusted AgentFriendly caring staff with impeccable manners and very knowledgable.
After trying to sell our house for a year and a half with other agents, we noticed that other houses in the same area were being sold by Moginie James so we decided to ask them to sell ours. From the second we walked into the office the staff were absolutely incredible. Knowledgeable, helpful and professional. Cat, the lady that dealt with us treated us with the utmost respect she put us at ease and nothing was too much trouble, she made us feel like we were the only people on your books, within 2 weeks we have an offer thanks to the professionalism of your staff. Thank you all very much
Susan · 10 December 2016
★★★★★ 5/5
The Trusted AgentExcellent support with new purchase
Thank you to Moginie James for their professional and diligent support with securing me a property. The transaction has only just started, but my experience to date has been very positive. In particular, they have been open and realistic in their approach and advice, with none of the unnecessary pressure usually piled on by agents to speed up a sale. Special thanks to Cat Sollis for her direct, friendly and frequent communication - she has made the whole experience as pleasant as possible!
Bethan · 25 November 2016
★★★★★ 5/5
The Trusted AgentJust brilliant!
We found the house of our dreams, and Cat was inside waiting to show it to us.
Very professional, quirky and handled it in a manner where we didn't feel pressured, as in no talk of "5 others have seen it and are putting offers in, so you'll need to let me know ASAP". This was the case with other companies where we had been to previous bookings around Cardiff.
Cat and the whole team at Moginie were bloody fantastic.
James · 12 October 2016
★★★★★ 5/5
The Trusted AgentThe whole experience with Morginie James has been exceptional. Our sale was not straightforward, and during the process we came into contact with the sales, sales progression and rental departments, and the high quality of customer service was consistent across the different business areas. We received proactive updates and felt well looked after and valued throughout the process, and were given an honest picture of the situation throughout, even if there was difficult information to deliver. Particular thanks to Andrew Trinick, Michelle Lloyd, Nicola Gun and Cat Sollis for their patience and hard work.
Helen · 13 July 2016
★★★★★ 5/5
The Trusted AgentThank you!
We are very pleased with the service provided by Cat. We tend to believe that is because of Cat’s personality and character put her in such a shining position. Cat has demonstrated her patience, professional attitude and human touch through her service rendered. At one time, I was a bit unhappy with a potential seller and the deposit asked, that’s when Cat had successfully persuaded me and shown her grace in dealing with customers. We truly appreciate her service and we wish her best of luck!
YL · 6 July 2016
★★★★★ 5/5
The Trusted AgentPerfectly broken down into bite size chunks
Lisa, at this particular branch, handled my partner and I's mortgage. If, like me, you have a limited knowledge of mortgages and interest rates and all those documents and calculations only add to the confusion, Lisa is great!
Lisa guided us through each step, bit by bit, thoroughly explaining each section and breaking it down so that it was easy to understand. As our first buy this has not only furthered our understanding but built our confidence that it can be a lot more manageable than we first predicted.
We are now, even more, excited and looking forward to moving into our first home together.
Damian · 29 June 2016
★★★★★ 5/5
The Trusted AgentFantastic experience. Not one fault. Katie was absolutely great.
Finding a house is so stressful, Katie made it easy and left us feeling confident in our decision, I have had so many negative experiences using letting agents and she has completely changed my opinion and have left us feeling at ease and happy with not only the house but the agency we have decided on. She answered every question competently and is a credit to Moginie James.
10/10
5stars
''great experience''
-The hardest man to please.
DYLAN · 8 June 2017
★★★★★ 5/5
The Trusted AgentOutstanding Service. Extremely Efficient and Reliable .
Lisa has dealt with my mortgage and related insurance applications extremely well. I asked a lot of questions during the process and Lisa was very fast and clear with her responses. I knew exactly what stage the process was at at all times. I was confident that the service provided was meeting my needs. I would fully recommend her service and I will definitely be coming back to Lisa if I need more mortgage / financial advice.
Paul · 10 April 2017
★★★★★ 5/5
The Trusted AgentFantastic Agent who really understood my needs
Andrew was fantastic. He really understood what I was after, more so that what I did on occasion.
He made recommendations and offered advice when he thought something may not have been suitable for what I was after. His honesty and genuine approach was a welcome contrast to some of the other estate agents (albeit with other companies) I had experienced.
Thanks Andrew for your fantastic advice and I look forward to dealing with you again soon.
Mark · 6 July 2016
★★★★★ 5/5
The Trusted AgentExcellent service
We have enjoyed an excellent service from Moginie James. During the sales negotiation process the staff were very proactive and helpful in securing an agreement and following acceptance the sales progression team (and in particular Michelle) were in constant touch the ensure the transaction went through. In my professional capacity I deal with a lot of agents and I found Moginie James to be a cut above a lot of their competitors in terms of professionalism.
Matthew · 17 November 2015
★★★★★ 5/5
The Trusted AgentA gem in the world of estate agents
Nicola Gun at Moginie James in Roath, has been a reliable breath of fresh air. We live several hours from Cardiff but have no concerns as we feel safe and very well looked after by Nicola. She is so responsive to our needs and the needs of potential / tenants no matter how big/ small. We trust her implicitly - a priceless service.
We purchased form the same branch - a very smooth service throughout.
Diana · 7 December 2016
★★★★★ 5/5
The Trusted AgentWonderful Service!
Once again Moginie James have provided a superb service. Julie has been an absolute pleasure to work with, very knowledgeable about the market, swift in returning any communication and once again finding us the most suitable tenants for the property. We strive to provide homes of exceptional quality, and expect the same high standards from the tradesmen and professionals we deal with and Julie and the team at MJ have really delivered.
Very many thanks.
Lisa · 3 August 2016
★★★★★ 5/5
The Trusted AgentFast, efficient and very helpful!
This estate agent was very fast responding to my initial e-mail request for more information on the property and organized a viewing the following day. They were very helpful and answered all my questions. The property was exactly what I was looking for and the office sorted out all the necessary paperwork right away for me when I said yes. Everything went so smoothly and they were a delight to deal with. Highly recommended.
Steve · 24 March 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
