Every review we hold for the Cathays office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookI would NEVER recommend anyone to rent or buy off this company. I have been renting since November 2019, every single day is a absolute nightmare. There is so much wrong with my flat and they do nothing to help. My tenancy is only for a year thankgod but I can honestly say it’s been the worst year of my life 👍🏽
Callum · 18 July 2020
Agent replied
Absolutely useless company!!!!!!!.. They will read this and still ignore you!!.. How they can charge what they do.. For the state on the property and never carry out maintenance I don't know.. I'm currently on hold to environmental health for the 2nd time.. Through these.. Anyone reading this... Stay clear for your own sanity 👊
★★★★★ 1/5
FacebookI called the cyncoed office about viewing some property and spoke to Ceri Jardine, whom after I spoke just hung up on me. I called again and she did not answer me. It went straight to answer phone.
I do not think this is appropriate behaviour for an interested customer/client. I do think Ceri Jardine should be reminded that it is clients like me that pay her wage.
Her behaviour is disgraceful.
Milita · 9 August 2020
★★★★★ 1/5
FacebookOnce leaving the tenancy, they took our full deposit and blamed maintenance issues with the property.
We had to ask for a new dishwasher and washing machine as well as a new back door throughout the tenancy, we made them aware of all problems.
We went nearly a week without heating in February with little to no contact off their behalf
Awful contact, awful agency with awful staff who couldn’t give a spare thought about your living conditions or money. They took £1,295 over some overgrown bushes and a couple of boxes left in the hall that we couldn’t dispose of (they were made aware of that)
Don’t bother with them
Josh · 29 August 2018
Agent replied
Hi Josh,
We are sorry to hear you had maintenance issues during the tenancy but we are very pleased to know that your landlord did provide you with a new washing machine, new dishwasher and new door, as well as providing a lawnmower and gardening equi…See more
★★★★★ 1/5
FacebookAbsolutely horrendous... The worst estate agents by far. I came across only one person willing to help me with my very difficult, stressful, upsetting, nightmare of a situaton with these people. And that person was part of the maintenence team.... They will rob you blind, be completely ignorant and not have one single care in the world for you. I have no idea how they sleep at night, honestly. The worst thing anyone can do is choose these agents. My experience with them is my biggest ever regret. Hidden fees everywhere (and that's only one out of a million problems) I hope my review is seen by someone considering moginie james (DO NOT DO IT)
Kayleigh · 28 October 2016
Agent replied
Hi Kayleigh - Ceri, the manager of Cyncoed lettings has called both Saturday and today quite a few times to discuss this with you. Can you please return her call at your earliest convenience on 02920761999 to resolve the issue. Martine Harris our Head of Business Generation has emailed you today also to arrange an appointment to come in to discuss. Thanks
★★★★★ 1/5
FacebookAbsolutely appalling service. Waited a month for any news on the release of our bond, despite contacting them numerous times about this. Left the house absolutely spotless and in much better condition than when we moved in and they charged us £140, which they were not willing to discuss and essentially informed us that if we did not except the charges then we would not get the bond back at all. On leaving the property, despite us cancelling the direct debit in good time, they took an extra months rent early. We are still waiting for this overpayment of rent to be refunded to us and it has been nearly 2 months now. Multiple emails, phone calls and office visits and no refund, apology or explanation as to why we have not been refunded. Will never use them again and would certainly never recommend them to anyone.
Rachel · 16 August 2014
Agent replied
Morning Rachel. I'm sorry you feel you have received bad service. I have looked into the over payment of rent and this wasn't paid out along with the bond but it has now been paid back to you. It is a standing order not a direct debit that is set up fo…See more
★★★★★ 5/5
FacebookMoginie James were brilliant in helping us buy our first home. There was no nonsense, the property was valued fairly and Michelle who looked after our case was brilliant, keeping us informed every step of the way.
Buying a home is stressful, but the service we had as buyers instilled trust for us. Thanks!
Charlotte · 30 October 2016
★★★★★ 4/5
FacebookA very well organised agency and had a smooth move. Dave Hale was every informative with the initial flat viewing.
Dean · 25 June 2015
Agent replied
Thank you for the great review Dean! I will be sure to pass on the feedback to Dave! #TeaMoginieJames.
★★★★★ 5/5
FacebookThank you so much to Gareth and the team at Moginie James. They have done a great job selling my Cardiff City centre apartment. The service was very professional and friendly. They constantly keep you up to date with any progress and feedback and would not hesitate to use them again.
Kim · 5 July 2014
★★★★★ 5/5
FacebookIncredible service. Went over and above anything I expected of them. I had difficulties in the process, but the team at Moginie James took care of everything. They put me at ease during a stressful time and ensured communication was open at all times. I genuinely could not have asked for any more.
Ross · 14 January 2019
Agent replied
Thank you for your comments Ross, we’re glad to have helped you through the process and we hope you enjoy your beautiful new home ??
★★★★★ 1/5
FacebookTerrible maintenance service. Reported a leak on 29th September - still no visit or fixing done. in contact via email but no-one is being pro-active. Apparently this is an issue that's happened plenty of times before so this issue should really be resolved before the next tennant moves in.
Geraint · 13 January 2020
Agent replied
Hi Geraint,
Thank you for getting in touch.
I am aware that contractors have attended the property as requested multiple times, once even on Christmas Eve. However, each time you have either not been at the property or you have left your dog inside th…See more
★★★★★ 1/5
FacebookWe have been happy with the service from Moginie James in the past whether renting or buying our first house. We are currently viewing houses for our second house and I was really disappointed when I asked to book an appointment for a second viewing I was told I would only get 15/20 minutes and that anyway that would be plenty as we’d already seen it once and that the house wasn’t big...I understand saturdays are busy and estate agents need to fit as many appointments as possible but I wasn’t offered another day when I asked about going on a week day...
Nathalie · 2 February 2019
★★★★★ 2/5
GoogleVery unhelpful, lied on the state of the property was going to be in (there excuse is that when doing the contract there weren't any special requirements. Since when cleaning the property up before new tenants move in is a special requirement!) , bad communication between landlord and agency...
Maintenance team are very slow, it's been weeks since we told them a list of problems that need to be solved (mainly repairs ), they said they would need to contact the landlord before they could do them. After a week of waiting for them to just contact the landlord, they agreed to do the repairs. It's been a month and no one from the maintenance team has come.
This agency doesn't deserve all the fees we paid and made us get an insurance for the furniture in the property (you would laugh if you saw how cheep and low quality is the furniture that was provided).
Overall, very disappointed, we were really looking forward to move to a nice property but since we move in it's been a constant battle to just get things done.
Stay away from this agency.
Rebeca · 16 April 2016
★★★★★ 5/5
FacebookThe staff at Moginie James have been nothing but helpful, happy and professional from the very start. I dealt with the pontcanna office who helped me find my dream flat. Rhys in maintenance has dealt swiftly and thoroughly with any issues I've had at the flat and has been exceptionally friendly and understanding and kept in contact constantly. I'm so impressed with the service! After years of renting I would choose this agency over any other!
Emma-Jayne · 24 August 2016
★★★★★ 1/5
FacebookVery disapointed to be informed that as my current property is not yet for sale, viewing is denied for the two properties i wish to view, due to the vendors instructions. Please don't waste my time by make this clear on your advertisments.
Pete · 28 January 2016
Agent replied
Hi Pete, I'm so sorry to hear we weren't able to offer you viewings of the two properties that you had requested - we appreciate a property must be 'seen' to be 'sold', so we understand your disappointment. In respect to the two properties you wished t…See more
★★★★★ 5/5
FacebookJust obtained a flat for our son through Moginie James. Many thanks especially to Cian (probably spelt wrong) whose help, service and knowledge belied the fact that he is only a trainee. A young man with a great future!
John · 28 November 2018
Agent replied
Hello Mr O Hagan, thank you from the bottom of our heart for the review, we will feed this back to Kian in the Roath branch and his branch manager. He is a talented young man and it's so great to know that we were able to help you.
★★★★★ 1/5
FacebookWARNING DO NOT rent from these people. I have rented properties for 10 years and this is the only estate agent that I have ever had a problem with.
Kris · 10 December 2015
★★★★★ 1/5
FacebookBeen hung up on as my friend when I was just looking for property to rent. Really bad.
Maris · 9 August 2020
★★★★★ 5/5
GoogleReally good agency, pick only very good landlords and therefore very good houses! Best agency in Cardiff in my opinion!
Shaimaa · 16 April 2016
★★★★★ 5/5
FacebookPersonal service, excellent local knowledge and superb attention to detail. Happy to recommend Moginie James. ??
Emma · 30 March 2019
★★★★★ 5/5
FacebookMoginie James have exceeded expectations during my search for a property. Would highly recommend!
Haydn · 3 June 2014
★★★★★ 5/5
FacebookExcellent service from the team at Moginie James, thank you!
Penny · 24 February 2017
★★★★★ 5/5
FacebookFast and reliable, great staff who are very friendly!
Sam · 7 December 2015
★★★★★ 1/5
GoogleThis company deletes negative reviews on sight.
Chris · 16 April 2017
★★★★★ 5/5
FacebookGreat company. Great staff.
Layla · 9 May 2014
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
