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Moginie James Estate Agents in Roath, Pontcanna, Cyncoed and 2 more

4.7

★★★★★ Excellent

1,564 reviews across 5 offices and 3 platforms

www.moginiejames.co.uk

Moginie James Estate Agents has five offices, in Roath, Pontcanna, Cyncoed, Beck Court and Cathays (Cardiff, Wales and Cardiff Gate). Together they have 1,564 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.6 / 5

1,123

Reviews on Google

All 5 offices

Facebook logo

3.8 / 5

37

Reviews on Facebook

Business-wide

The Trusted Agent logo

4.9 / 5

404

Reviews on The Trusted Agent

All 5 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Moginie James Estate Agents's five offices, most reviewed first. Each has its own page.

Latest reviews from every Moginie James Estate Agents office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Called them arrange a viewing for a letting and they just can't be bothered. Spoke to them about 4 different properties and they just promise a call back that never happens. Shambles. Are you not trying to sell these properties???

Woods · 25 July 2024 · Moginie James Estate Agents Pontcanna

Agent replied · 24 August 2024

Dear Woods, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

Was able to find a lovely little flat for me and my partner thanks to Zac who had shown us around two places, we had a bit of issues initially securing the flat we chose in the end but with his help we were able to get it all sorted too and in good time too! Laura Churm was also very incredibly helpful and sweet during the process, all communication was efficient and done so in a timely manner. Thank you again :)

Nishat · 25 July 2024 · Moginie James Estate Agents Pontcanna

Agent replied · 24 August 2024

Dear Nishat Tarrannum Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Just completed the purchase of an apartment in Cardiff. We are extremely satisfied with the service provided by Moginie James. We met with Claire on three occasions to view and revisit the property and she was lovely, friendly and helpful. Michelle was our sales coordinator and she kept in touch and updated us with the latest progress and every time we needed to contact the office whoever we spoke couldn’t do enough. We are very satisfied with the service provided.

Jackie · 25 July 2024 · Moginie James Estate Agents Pontcanna

Agent replied · 24 August 2024

Dear Jackie Peters Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Really good experience with Elli at Moginie James, highly responsive to emails and quickly helped secure us a lease.

Michael · 26 June 2024 · Moginie James Estate Agents Cyncoed

5/5

Google

Even though we didn't finalise the property with them, Elli made sure we were taken care of and followed up promptly with our questions. Great service. Thank you.

Wisaam · 26 June 2024 · Moginie James Estate Agents Cyncoed

5/5

Google

I recently had the absolute pleasure of viewing a property with Zac. Zac was welcoming, and incredibly professional, making sure to answer all of my questions with patience and thoroughness. This made me feel confident and well-informed. If you’re looking for a dedicated and personable professional to help you find your next home, I highly recommend Zac.

Tee · 25 June 2024 · Moginie James Estate Agents Pontcanna

Agent replied · 24 August 2024

Dear Tee Zee Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

My wife and I have engaged the services of various estate agents in Cardiff, and honestly, Moginie James stands out. Recently met with Zac, and his professionalism is top notch, communication is efficient and punctuality for viewings is on point. It’s certain professionalism is this organization’s culture because we experienced this awesomeness when we’re home searching last year. I recommend 100%.

Dara · 25 June 2024 · Moginie James Estate Agents Pontcanna

Agent replied · 24 August 2024

Dear Dara Obe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I viewed a house with Mercedes Kouzoukis from Moginie James Roath. Very helpful and quick response.

Salsabilla · 30 May 2024 · Moginie James Estate Agents Roath

Agent replied · 20 June 2024

Dear Salsabilla Sakinah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have had a great experience working with Elli to find a new home for rent. She's very professional and knowledgeable, as well as making the stressful process of house hunting feel less daunting. The process was smooth from enquiry to viewing to offer, and Elli made it so much easier than I've experienced in the past.

Holly · 27 May 2024 · Moginie James Estate Agents Cyncoed

5/5

Google

I recently had the pleasure of working with Ellie Mai Collins to find my new home, and I cannot thank her enough for her outstanding service. Ellie was incredibly active and cooperative throughout the entire process, always going above and beyond to ensure that my needs were met. From our first call , Ellie demonstrated a deep understanding of the real estate market and was quick to identify properties that matched my criteria. She was always available to answer my questions and provided invaluable insights that helped me make informed decisions. Her dedication and hard work truly made a difference. Ellie's professionalism, coupled with her friendly and approachable demeanor, made the experience enjoyable and stress-free. She kept me updated at every step and was proactive in addressing any concerns that arose. I highly recommend Ellie Mai Collins to anyone looking to buy or sell a property. Her commitment to her clients and her exceptional service set her apart from others in the field. Thank you, Ellie, for your help and support. You made the home-renting process a positive and memorable experience!

Salma · 27 May 2024 · Moginie James Estate Agents Cyncoed

5/5

Google

Landlord Review - A really great team, my tenant left early on a fixed term contract and Chantelle has been amazing. She's helped arrange the viewings, vetted the candidates and has helped set the new lease up - all stress free for me. I don't live in Cardiff anymore so has been fantastic to have someone I can trust down there to sort everything out.

Amber · 22 May 2024 · Moginie James Estate Agents Pontcanna

Agent replied · 19 June 2024

Dear Amber O'Donnell Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have interacted with a lot of Estate/Letting Agents in Cardiff and Moginie James have been brilliant. They have been really good at responding quickly to enquiries, really helpful with lots of information and regularly check in to keep me up to date. All the properties are very well managed and they have excellent information and advice about the Residency Scheme and Tenant Liability Insurance. They have a brilliant website which clearly guides you through applications and is a brilliant resource. I was shown around by Andrew in the Roath office who was very friendly, helpful and knowledgeable and really made an effort to give me as much information about the property as possible. He also checked other details and got back to me to answer my more complicated questions. I would highly recommend them.

Auriol · 21 May 2024 · Moginie James Estate Agents Roath

Agent replied · 20 June 2024

Dear Auriol H Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Rating only, no written review.

Jenny · 20 May 2024 · Moginie James Estate Agents Pontcanna

Agent replied · 19 June 2024

Hello Jenny Holden Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team

5/5

Google

Thanks to Zac for the great viewing and expert advice with our situation. We truly value your continued support.

Precious · 20 May 2024 · Moginie James Estate Agents Pontcanna

Agent replied · 19 June 2024

Dear Precious Odeleye Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I had a great experience with this agency! Zac in particular was incredibly helpful throughout the process of finding a property to rent!

Ellie · 20 May 2024 · Moginie James Estate Agents Pontcanna

Agent replied · 19 June 2024

Dear Ellie Stitfall Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have interacted with a lot of Estate/Letting Agents in Cardiff and Moginie James have been brilliant. They have been really good at responding quickly to enquiries, really helpful with lots of information and regularly check in to keep me up to date. All the properties are very well managed and they have excellent information and advice about the Residency Scheme and Tenant Liability Insurance. I was shown around by Zac in the Pontcanna office who was very friendly, helpful and knowledgeable and really made an effort to give me as much information about the property as possible.

Auriol · 20 May 2024 · Moginie James Estate Agents Pontcanna

Agent replied · 19 June 2024

Dear Auriol H Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have interacted with a lot of Estate/Letting Agents in Cardiff and Moginie James have been brilliant. They have been really good at responding quickly to enquiries, really helpful with lots of information and regularly check in to keep me up to date. All the properties are very well managed and they have excellent information and advice about the Residency Scheme and Tenant Liability Insurance. I was shown around by Zac in the Pontcanna office who was very friendly, helpful and knowledgeable and really made an effort to give me as much information about the property as possible.

Auriol · 26 April 2024 · Moginie James Estate Agents Pontcanna

Agent replied · 24 August 2024

Dear Auriol H Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Ellie has been great, approachable and professional! She's been bearing with us through couple of properties till we found the most suitable one for us. She managed to take all our concerns seriously by negotiating the landlord. Also James replied so promptly and agreed for a 2nd review to confirm we are happy. Highly recommended!

Ahmed · 24 April 2024 · Moginie James Estate Agents Cyncoed

5/5

Google

Was shown around a lovely property by Zac, he was very friendly and approachable and was prepared with answers to all of my questions.

Benjamin · 20 April 2024 · Moginie James Estate Agents Pontcanna

Agent replied · 19 June 2024

Dear Benjamin Rouse Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Lovely experience of property viewing. Zac was lovely, very professional, generous with his time and able to answer all our questions regarding the priperty.

Flora · 20 April 2024 · Moginie James Estate Agents Pontcanna

Agent replied · 19 June 2024

Dear Flora Katsimigkou Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I found dealing with Moginie James very easy with the staff being very friendly and efficient at their jobs. I will definitely use them again

Gareth · 20 April 2024 · Moginie James Estate Agents Pontcanna

Agent replied · 19 June 2024

Dear Gareth Williams Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Thank you Neil for the great service you provided. Most importantly thank you for dealing with the situation with empathy and compassion. I would recommend Moginie James for anyone wishing to purchase or sell their property.

AlHaya · 20 April 2024 · Moginie James Estate Agents Pontcanna

Agent replied · 19 June 2024

Dear Alhaya Sadiq Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Chantelle and Zach were amazing helping me find my first home! The communication has been incredible throughout the whole process

Katrina · 20 April 2024 · Moginie James Estate Agents Pontcanna

Agent replied · 19 June 2024

Dear Katrina Stanley Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Moginie James Estate Agents

Which Moginie James Estate Agents office has the most reviews?

Roath has the most, with 638 reviews rated 4.6 out of 5, followed by Pontcanna with 497.

Where are the Moginie James Estate Agents offices?

The five Moginie James Estate Agents offices, by town:

  • Beck Court: Unit 3, Thorens House, Beck Court, Cardiff Gate, CF23 8RP
  • Cathays: 51 Cathays Terrace, Cardiff, CF24 4HS
  • Cyncoed: 293 Cyncoed Road, Wales, CF23 6PA
  • Pontcanna: 12 Sneyd Street, Pontcanna, Cardiff, CF11 9DL
  • Roath: 92 Albany Road, Roath, Cardiff, CF24 3RS
What do sellers say about Moginie James Estate Agents?

114 reviews from sellers, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."

What do buyers say about Moginie James Estate Agents?

89 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."

What do landlords say about Moginie James Estate Agents?

73 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."

What do tenants say about Moginie James Estate Agents?

91 reviews from tenants, rated 4.8 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."

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