Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleCalled them arrange a viewing for a letting and they just can't be bothered. Spoke to them about 4 different properties and they just promise a call back that never happens. Shambles. Are you not trying to sell these properties???
Woods · 25 July 2024 · Moginie James Estate Agents Pontcanna
Agent replied · 24 August 2024
Dear Woods,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleWas able to find a lovely little flat for me and my partner thanks to Zac who had shown us around two places, we had a bit of issues initially securing the flat we chose in the end but with his help we were able to get it all sorted too and in good time too! Laura Churm was also very incredibly helpful and sweet during the process, all communication was efficient and done so in a timely manner. Thank you again :)
Nishat · 25 July 2024 · Moginie James Estate Agents Pontcanna
Agent replied · 24 August 2024
Dear Nishat Tarrannum
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJust completed the purchase of an apartment in Cardiff. We are extremely satisfied with the service provided by Moginie James. We met with Claire on three occasions to view and revisit the property and she was lovely, friendly and helpful. Michelle was our sales coordinator and she kept in touch and updated us with the latest progress and every time we needed to contact the office whoever we spoke couldn’t do enough. We are very satisfied with the service provided.
Jackie · 25 July 2024 · Moginie James Estate Agents Pontcanna
Agent replied · 24 August 2024
Dear Jackie Peters
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRating only, no written review.
Joanne · 26 June 2024 · Moginie James Estate Agents Cyncoed
★★★★★ 5/5
GoogleReally good experience with Elli at Moginie James, highly responsive to emails and quickly helped secure us a lease.
Michael · 26 June 2024 · Moginie James Estate Agents Cyncoed
★★★★★ 5/5
GoogleEven though we didn't finalise the property with them, Elli made sure we were taken care of and followed up promptly with our questions. Great service. Thank you.
Wisaam · 26 June 2024 · Moginie James Estate Agents Cyncoed
★★★★★ 5/5
GoogleI recently had the absolute pleasure of viewing a property with Zac.
Zac was welcoming, and incredibly professional, making sure to answer all of my questions with patience and thoroughness. This made me feel confident and well-informed.
If you’re looking for a dedicated and personable professional to help you find your next home, I highly recommend Zac.
Tee · 25 June 2024 · Moginie James Estate Agents Pontcanna
Agent replied · 24 August 2024
Dear Tee Zee
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy wife and I have engaged the services of various estate agents in Cardiff, and honestly, Moginie James stands out. Recently met with Zac, and his professionalism is top notch, communication is efficient and punctuality for viewings is on point. It’s certain professionalism is this organization’s culture because we experienced this awesomeness when we’re home searching last year. I recommend 100%.
Dara · 25 June 2024 · Moginie James Estate Agents Pontcanna
Agent replied · 24 August 2024
Dear Dara Obe
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI viewed a house with Mercedes Kouzoukis from Moginie James Roath. Very helpful and quick response.
Salsabilla · 30 May 2024 · Moginie James Estate Agents Roath
Agent replied · 20 June 2024
Dear Salsabilla Sakinah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have had a great experience working with Elli to find a new home for rent. She's very professional and knowledgeable, as well as making the stressful process of house hunting feel less daunting. The process was smooth from enquiry to viewing to offer, and Elli made it so much easier than I've experienced in the past.
Holly · 27 May 2024 · Moginie James Estate Agents Cyncoed
★★★★★ 5/5
GoogleI recently had the pleasure of working with Ellie Mai Collins to find my new home, and I cannot thank her enough for her outstanding service. Ellie was incredibly active and cooperative throughout the entire process, always going above and beyond to ensure that my needs were met.
From our first call , Ellie demonstrated a deep understanding of the real estate market and was quick to identify properties that matched my criteria. She was always available to answer my questions and provided invaluable insights that helped me make informed decisions. Her dedication and hard work truly made a difference.
Ellie's professionalism, coupled with her friendly and approachable demeanor, made the experience enjoyable and stress-free. She kept me updated at every step and was proactive in addressing any concerns that arose.
I highly recommend Ellie Mai Collins to anyone looking to buy or sell a property. Her commitment to her clients and her exceptional service set her apart from others in the field. Thank you, Ellie, for your help and support. You made the home-renting process a positive and memorable experience!
Salma · 27 May 2024 · Moginie James Estate Agents Cyncoed
★★★★★ 5/5
GoogleLandlord Review - A really great team, my tenant left early on a fixed term contract and Chantelle has been amazing. She's helped arrange the viewings, vetted the candidates and has helped set the new lease up - all stress free for me. I don't live in Cardiff anymore so has been fantastic to have someone I can trust down there to sort everything out.
Amber · 22 May 2024 · Moginie James Estate Agents Pontcanna
Agent replied · 19 June 2024
Dear Amber O'Donnell
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have interacted with a lot of Estate/Letting Agents in Cardiff and Moginie James have been brilliant. They have been really good at responding quickly to enquiries, really helpful with lots of information and regularly check in to keep me up to date. All the properties are very well managed and they have excellent information and advice about the Residency Scheme and Tenant Liability Insurance. They have a brilliant website which clearly guides you through applications and is a brilliant resource. I was shown around by Andrew in the Roath office who was very friendly, helpful and knowledgeable and really made an effort to give me as much information about the property as possible. He also checked other details and got back to me to answer my more complicated questions. I would highly recommend them.
Auriol · 21 May 2024 · Moginie James Estate Agents Roath
Agent replied · 20 June 2024
Dear Auriol H
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRating only, no written review.
Jenny · 20 May 2024 · Moginie James Estate Agents Pontcanna
Agent replied · 19 June 2024
Hello Jenny Holden Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
★★★★★ 5/5
GoogleThanks to Zac for the great viewing and expert advice with our situation. We truly value your continued support.
Precious · 20 May 2024 · Moginie James Estate Agents Pontcanna
Agent replied · 19 June 2024
Dear Precious Odeleye
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had a great experience with this agency! Zac in particular was incredibly helpful throughout the process of finding a property to rent!
Ellie · 20 May 2024 · Moginie James Estate Agents Pontcanna
Agent replied · 19 June 2024
Dear Ellie Stitfall
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have interacted with a lot of Estate/Letting Agents in Cardiff and Moginie James have been brilliant. They have been really good at responding quickly to enquiries, really helpful with lots of information and regularly check in to keep me up to date. All the properties are very well managed and they have excellent information and advice about the Residency Scheme and Tenant Liability Insurance. I was shown around by Zac in the Pontcanna office who was very friendly, helpful and knowledgeable and really made an effort to give me as much information about the property as possible.
Auriol · 20 May 2024 · Moginie James Estate Agents Pontcanna
Agent replied · 19 June 2024
Dear Auriol H
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have interacted with a lot of Estate/Letting Agents in Cardiff and Moginie James have been brilliant. They have been really good at responding quickly to enquiries, really helpful with lots of information and regularly check in to keep me up to date. All the properties are very well managed and they have excellent information and advice about the Residency Scheme and Tenant Liability Insurance. I was shown around by Zac in the Pontcanna office who was very friendly, helpful and knowledgeable and really made an effort to give me as much information about the property as possible.
Auriol · 26 April 2024 · Moginie James Estate Agents Pontcanna
Agent replied · 24 August 2024
Dear Auriol H
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleEllie has been great, approachable and professional! She's been bearing with us through couple of properties till we found the most suitable one for us. She managed to take all our concerns seriously by negotiating the landlord. Also James replied so promptly and agreed for a 2nd review to confirm we are happy. Highly recommended!
Ahmed · 24 April 2024 · Moginie James Estate Agents Cyncoed
★★★★★ 5/5
GoogleWas shown around a lovely property by Zac, he was very friendly and approachable and was prepared with answers to all of my questions.
Benjamin · 20 April 2024 · Moginie James Estate Agents Pontcanna
Agent replied · 19 June 2024
Dear Benjamin Rouse
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLovely experience of property viewing. Zac was lovely, very professional, generous with his time and able to answer all our questions regarding the priperty.
Flora · 20 April 2024 · Moginie James Estate Agents Pontcanna
Agent replied · 19 June 2024
Dear Flora Katsimigkou
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI found dealing with Moginie James very easy with the staff being very friendly and efficient at their jobs.
I will definitely use them again
Gareth · 20 April 2024 · Moginie James Estate Agents Pontcanna
Agent replied · 19 June 2024
Dear Gareth Williams
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThank you Neil for the great service you provided. Most importantly thank you for dealing with the situation with empathy and compassion. I would recommend Moginie James for anyone wishing to purchase or sell their property.
AlHaya · 20 April 2024 · Moginie James Estate Agents Pontcanna
Agent replied · 19 June 2024
Dear Alhaya Sadiq
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleChantelle and Zach were amazing helping me find my first home! The communication has been incredible throughout the whole process
Katrina · 20 April 2024 · Moginie James Estate Agents Pontcanna
Agent replied · 19 June 2024
Dear Katrina Stanley
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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