Trusted Agent profile · Cardiff, Wales and Cardiff Gate
Verified
★★★★★
1,564 reviews across 5 offices and 3 platforms
Moginie James Estate Agents has five offices, in Roath, Pontcanna, Cyncoed, Beck Court and Cathays (Cardiff, Wales and Cardiff Gate). Together they have 1,564 reviews on three platforms, rated 4.7 out of 5 overall.
1,123
Reviews on Google
All 5 offices
37
Reviews on Facebook
Business-wide
404
Reviews on The Trusted Agent
All 5 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ...Read all 114 from sellers
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 89 from buyers
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 73 from landlords
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 91 from tenants
Moginie James Estate Agents's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMercedes was very helpful in helping us find a property that was exactly what we were looking for. She has been very professional and friendly.
Dear Saffron Thomas Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had great experience with Moginie James staff.We was guided by Mercedes,she is very profesional,friendly,answered any questions we had and provided all the information,kept updating us with new properties coming on the market while we was looking for a house to rent. Thank you very much.
Dear Renata Gurskyte Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI recently visited a property in Newport with Andrew from Moginie James. It was a fantastic experience. Andrew was very professional, quickly understood my requirements, and guided me well, on the way forward to proceed with the process further. In addition, he was very quick to respond to any and all queries. I highly recommend Moginie James Services.
Dear Salman Muzammil Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMoginie James has been excellent in guiding me through the process of moving into a new rental, by far the smoothest I have experienced. I was shown around the property by Andrew, who answered any questions I had swiftly, and liaised with the landlord to cater the property and contract to suit my circumstances as much as possible - which was greatly appreciated. The paperwork and reference checks are detailed, but efficient and easy to complete via their customer portal. Thanks to Andrew and the Moginie James team for all their help.
Dear Nick Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleAfter entrusting Moginie James with the management of our property for 7 years, the state in which it was returned to us is nothing short of shocking. Throughout our tenure, we encountered recurring issues with invoicing and maintenance, but nothing prepared us for the devastation we found upon returning to our apartment. In March 2023, we were notified that the floor required maintenance. We paid for partial floor and joist repairs, and Moginie James assured us the work had been completed and the floor was now fit for purpose. However, upon our return, we discovered a gaping hole in the floor and extensive damage to the bathroom floor that requires complete replacement. Despite their claims of managing and maintaining the property, Moginie James failed spectacularly. The checkout report noted minor damage to the flooring, which they dismissively categorized as "Lino damage." When confronted about the severe issues, Moginie James attempted to shift the blame onto the tenant, falsely claiming it was their responsibility to sign off on the work. Their response of "tough luck" demonstrates a complete disregard for their responsibilities as property managers. If you are paid to manage and maintain a property, basic upkeep and oversight are expected, something Moginie James clearly failed to deliver. To add insult to injury, we were paying an additional amount for insurance in case a tenant defaulted on payment, only to find out that such insurance did not exist. Our tenants were also treated poorly, Moginie James lost our keys and did not hand over all the keys that were provided by us. They then had the audacity to try to charge us for their mistake! The condition in which they returned the property to us is appalling and has caused a substantial financial burden. We are currently in the process of collating all necessary information and have commenced legal action against Moginie James for their gross mismanagement and failure to uphold their contractual obligations. Absolutely useless. Must do better.
5/5
GoogleMoginie James was great in helping sell my house. Would absolutely use them again
Dear Dan Kozlen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSimply brilliant. Sold 2 properties and purchased a family home in 10 months. We would not have achieved our dream without the dedication and unwaivering support of such an experienced team at Moginie James. Chris is fantastic. Steady, fair and simply knows his stuff….his communication and compassion throughout each step of the selling process astounded us. Michelle and Neil are powerhouses when it comes to the nitty gritty, patient but able to steer a sale steadily to its completion. Claire is superb. Reliable, friendly and always on hand via phone or email to guide and find solutions to the finer details. We are still in shock at having managed so much in such little time. We will be ever grateful…so until the next time…DIOLCH!
Dear Lauren Phillips Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Hello Jaijeet Kadam Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleThe staff at Moginie James are absolutely lovely. I spoke with both Jonathan and Christopher over the phone and they were so pleasant and really helpful, giving me lots of options for renting. Mercedes took me for some viewings and was equally as lovely, giving me all the info I needed
Dear Jennifer Christensen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleChris at Moginie James said my house would sell quickly - It was sold within 2 hours of the open house/sales launch. I was kept regularly informed about updates and exchange/completion took place towards the end of November. All the staff were really helpful. Thank you to all.
Dear S Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleHad a really nice onboarding experience as a tenant two years ago and that’s where the positives end. The no-deposit option is what I opted for as I was sold it very enthusiastically with perks and discounts etc. The wooden flooring was water damaged and raised, the main bathrooms sink taps didn’t work at all and there was an ominous missing light switch on the main lighting panel that was missing (no idea to this day what it was for) All these things were brought up during the initial viewing and the agent assured me that they would be amended. The place looked clean at first glance but had oil grease on nearly every surface which took about a week of serious cleaning to get rid of. Not being one to make or cause a fuss, I left it at that for a while waiting for the notice that they would be fixed but nothing. I reported the taps through their maintenance reporting system and was told to let in plumbers to see it on three occasions but all of these was for a quote, I went back to waiting but nothing again. I didn’t even realise it had been several months so I thought, I have the en-suite, just leave it…. All was fine until I left the property recently. They actually included these problems in their “Evidence” and are demanding £614 for repairs and refreshing which is insane?! I’m happy to contribute a reasonable amount for the cleaning as I’ve told them but they are insisting on the full amount even though everything they are asking, (excluding the repair’s needed that I already pointed out) is standard end of tenancy refreshing that they SHOULD be doing anyway…. like painting and cleaning, landlords are responsible for that not the tenant unless plaster has been damaged or what have you, but no. It feels predatory, it’s like because I didn’t complain whilst living there I must be an easy target and a push over? For added context I paid their £55ish per month for 23 months that is for the “No-deposit” option, that’s £1265 that I don’t get back, which I understood at the time but they brag on a part of their website that they can ALSO get up-to an extra 7 weeks rent out of their tenants as opposed to the standard 5 weeks rent for a normal deposit. Legal, maybe. Ethical, pfft TLDR, if you’re going to use these guys, let my mistake be your lesson to avoid the “NO-Deposit” option like the plague, the discounts and perks are available pretty much everywhere anyway. All the best and good luck.
Dear Wolfi Plays, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
4/5
GoogleLois was amazing in every way in helping us get our first let together. Communication friendliness helpful! Thankyou Lois!
Dear Kayleigh Ahmed Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had the pleasure of buying a house through Moginie James and can't recommend them highly enough for their efficiency, total professionalism and personal touch.
Dear Mary Evans Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe process for viewing the property and completing the application forms was easy and convenient. There was a proper system in place for paid holding deposits and reference forms. I finally received my keys today, and I found everything to be straightforward. The staff were very helpful, promptly responding to my emails and phone calls, and they followed up until everything was sorted. I want to extend my gratitude to the team, especially Lois, for being so thoughtful and supportive throughout this tenancy process. Thank you!
Dear Siti Mariam Mohamed Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleElli has honestly been a dream with finding us somewhere to rent - her communication was 10/10 and we’re super grateful for her assistance and support in moving back to South Wales from further afield. Naomi was also excellent when meeting at the property and answered any questions I had that Elli hadn’t already covered.
5/5
GoogleHad the pleasure of buying through Moginie James with Neil. He made what is a stressful and daunting experience so quick, efficient and straightforward. He and everyone we've spoken to have really gone the extra mile to find us a house we absolutely love and make the process as smooth as possible!
Dear Ross Leonce Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMoginie James have been so helpful as we find a new home to rent in Cardiff. The team offered thoughtful and helpful advice tailored to our needs. Mercedes was a delight when carrying out our viewing and she responded promptly to emails before and after. Thank you for making this such a smooth process!
Dear Rosa B Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleBeware of any rental properties which are managed by the agency and not the landlord. Any work you ask to be done before you sign / move in won't be done and you'll be blamed for issues once you leave. Id recommend a very thorough inventory if you rent with this agency.
Good Afternoon Ryan Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Pontcanna and they will be happy to discuss this with you further, Kind Regards, Customer Care .
5/5
GoogleWe have been renting through Moginie James for the past 16 years. No words are enough to praise the team managing this property along those long years. Now, we are dealing with a different team looking for another property. Elli Mai is an outstanding professional, always ready to help, going out of her way to put us at ease, offering her advice along the way
5/5
GoogleNeil and the members of the Moginie James team were always on hand to assist with any queries I had, particularly as a first-time buyer. Would highly recommend getting in touch for any property needs
Dear Cai Evans Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDealing with Seirian from the Lettings dept at Moginie James Pontcanna Cardiff was an absolute pleasure. Efficient, professional and easy to deal with. I was so impressed with her business like attitude yet nothing was too much trouble and she was extremely supportive. Everything worked out smoothly. Thank you Seirian. Much appreciated / Shan
Dear Shan Cothi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleMy experience with Moginie James has been very disappointing. I had one year as a tenant dealing with the property management of Pontcanna branch with Natalie Thomas as my property manager. It took me more than 2 months to get my deposit back after their excessive deductions as they tried to claim money for everything possible. Eventually the only way out of it was to talk to my landlords directly, because the communication with the agency was just impossible. Alongside this, my check in inventory had completely wrong pictures and was never corrected, the problems with heating and hot water were never dealt as an emergency - they left us with broken heating in the coldest winter month for a few weeks, and at the end I had to organise everything myself. Many of important emails simply went unanswered, and also calling never helped things moving more quickly. They might seem very efficient with viewings and renting out the place, but once you need to deal with property management as a tenant, it's horrible. I'd definitely recommend avoiding listings by Moginie James.
Good Morning Ilze Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Pontcanna and they will be happy to discuss this with you further, Kind Regards, Customer Care
5/5
GoogleJust sold and bought using Moginie James and can’t recommend them enough. Neil and Michelle provided a first class service throughout and totally looked after us every step of the way. We’re really happy in the new home but would definitely use these if we ever did move again. As I said to Neil, I’ve never been happy to pay an estate agent before!
Dear Jamie Robins Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service. Great communication and very helpful on all matters. Wouldn’t hesitate to recommend if you are looking for an agent to manage your let.
Dear Mark Kneen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Roath has the most, with 638 reviews rated 4.6 out of 5, followed by Pontcanna with 497.
The five Moginie James Estate Agents offices, by town:
114 reviews from sellers, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."
89 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
73 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
91 reviews from tenants, rated 4.8 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
Tell us what you need and up to 3 trusted local agents will be in touch.
