Trusted Agent profile Β· Cardiff, Wales and Cardiff Gate

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Moginie James Estate Agents in Roath, Pontcanna, Cyncoed and 2 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

1,564 reviews across 5 offices and 3 platforms

www.moginiejames.co.uk

Moginie James Estate Agents has five offices, in Roath, Pontcanna, Cyncoed, Beck Court and Cathays (Cardiff, Wales and Cardiff Gate). Together they have 1,564 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.6 / 5

1,123

Reviews on Google

All 5 offices

Facebook logo

3.8 / 5

37

Reviews on Facebook

Business-wide

The Trusted Agent logo

4.9 / 5

404

Reviews on The Trusted Agent

All 5 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Moginie James Estate Agents's five offices, most reviewed first. Each has its own page.

Latest reviews from every Moginie James Estate Agents office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We had been looking for a rental property for quite some time due to the market constraints (and returning from abroad). We spoke with many letting agents and found Moginie James to be very professional and welcoming. Mercedes remembered us each time we would enquire and would always try her best to match us up with the right property at the time. Along with her colleague, Andrew, they were very responsive to queries for advice and guidance, as well as providing feedback on applications. We very much felt a personal sense of care. We finally found and were accepted for the right house, and we're extremely happy it was through Moginie James. With special thanks to Mercedes for her hard work.

Dan Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 25 October 2024

Dear Dan Griffiths Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Moginie James has been exceptionally supportive in our quest for a rental home in Cardiff. Mercedes was very helpful during our viewing process and responded quickly throughout the process despite the heavy rain. Thank you for making everything so smooth and good explanations about the property.

Ayodeji Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 10 November 2024

Dear Ayodeji Akinyele Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Moginie James has been incredibly helpful in our search for a rental home in Cardiff. The team provided thoughtful advice tailored to our needs. Mercedes was a very helpful during our viewing process and responded quickly to emails throughout the process. Thank you for making everything so smooth and good explanations about the property.

Stateofhappiness Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 10 November 2024

Dear Stateofhappiness Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I had an awesome experience with Chris and Mercedes. They were incredibly helpful , supportive and professional, making the process of the property rental smooth,stress-free and successful. Their knowledge and attention to detail were impressive, and they were always responsive to my questions. I will like to acknowledge the man at the customer care service , Jonathan, his response to request and calls were touching, rekindle of hope and joyful with his lovely voice. The entire team of Moginie James, Roath branch are exceptional wonder. I give them 10 stars, keep the good works on.

Temitope Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 10 November 2024

Dear Temitope Timothy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I am truly happy with Their services and support 🫑 …

Habibur Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 27 August 2024

Dear Habibur Rahman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Great staff and detailed and thoughtful viewing. Would recommend Moginie James πŸ‘πŸΌ …

Disha Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 27 August 2024

Dear Disha Mitra Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Mercedes Kouzoukis Did an amazing job on finding us the perfect place. Big thanks to the team.

Manoli Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 27 August 2024

Dear Manoli Wijayananda Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Had a great viewing with Andy the otherweek, very friendly and knew loads about the property

Nonofo Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 25 October 2024

Dear Nonofo Moeti Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Mercedes has given me a fiver star service cannot fault the proffetionalism polite manner and expertise which make this application very easy

Alan Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 27 August 2024

Dear Alan Fry Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

My experience getting a new house has never been so easy. Information I needed were communicated to me in such a timely manner. Very effective and effective.

Prince Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 27 August 2024

Dear Prince Elegushi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Brilliant service. Andrew J was very communicative throughout the whole experience and after 10 years of renting in Cardiff. This was the easiest experience I’ve had.

Harry Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 27 August 2024

Dear Harry Hannaford Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We had a lovely experience with Andrew viewing a property on Roath. Very professional, polite, and was able to answer all of our questions. Thanks for the service!

Kieran Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 25 October 2024

Dear Kieran Day Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Their service and detail provided with viewings was excellent. Was served by a lady named Mercedes who helped me find properties over the phone, schedule a viewing, and proceed to host me at that same viewing with grace! Earned a new customer for sure.

Bryan Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 27 August 2024

Dear Bryan Deniro Semambo Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I had a property viewing with Andrew in Cardiff. I’m very pleased with the service Andrew provided to me. Definitely I would highly recommend Andrew as a skilled agent and in future I will go back to Moginie James as they have skilled agents.

Zuzana Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 27 August 2024

Dear Zuzana BΓ­rΓ³ovΓ‘ Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Andrew has been served us to book an appointment to view a rental property. he came to on-time to be available to view the property and he explained very well with all the features of the house and he listen us with care for our interest regarding the property. Highly recommended service.

Thenuka Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 27 August 2024

Dear Thenuka Yogarajah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Professional, quick and super helpful. It was the best experience I had with any of the agencies in Cardiff. Andrew arranged a viewing the same day. The communication was great and I felt very well looked after. Thank you Andrew!

Nora Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 27 August 2024

Dear Nora Orthofer Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Sarah Flanagan managed our house purchase from initial viewing through to completion 4 months later, with zero hassle in between. At the viewing, she was very friendly towards us (as a gay couple, this is sadly not always the case), and well informed about the property, making us feel confident in making an offer the same day. We're very happy in our new home, thank you Sarah!

Alison Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 27 August 2024

Dear Alison Harvey Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I had a fantastic experience with Andrew Jones. They were incredibly helpful and professional, making the process of finding a rental property smooth and stress-free. Their knowledge and attention to detail were impressive, and they were always responsive to my questions. Thank you!

Rosh Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 27 August 2024

Dear Rosh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Just completed on our house purchase and thank the team at the Roath branch for guiding us through the property buying process with their expertise. Particular praise goes to Sarah (Flanagan) especially for her calm, professional and ever helpful friendly advice. Along with Graham Jenkins, our various requests were patiently facilitated along the way! Michele Jones also - progressed the sale with a steady hand - balancing the at times delicate arrangements. Expertly done all round - would recommend highly. Thank you.

Christabel Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 27 August 2024

Dear Christabel Gingell Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Very good experience with the consultant Andrew Jones​​​​, always very timely response and patient explanation and introduction. I have to say this is the best service experience I have ever had.

Jiaji Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 27 August 2024

Dear Jiaji Yang Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I recently visited a property in Cardiff with Andrew from Moginie James. It was a great experience! Andrew was very professional and had lots of knowledge on the property so was able to answer all my questions. I really recommend them

Alex Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 27 August 2024

Dear Alex Brown Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Excellent, professional service from Mercedes while we were looking for a new property to rent.

Adam Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 20 June 2024

Dear Adam D Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Mercedes helped us find a property and was very patient and informative. She answered all our questions and gave advice. Very professional and very kind.

Ali Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 20 June 2024

Dear Ali Alt3 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I had a viewing with Mercedes for an apartment in Roath today, and she was just great! I received much more information that I would normally get from letting agents.

Ilze Β· 20 March 2025 Β· Moginie James Estate Agents Roath

Agent replied Β· 20 June 2024

Dear Ilze Abola Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Moginie James Estate Agents

Which Moginie James Estate Agents office has the most reviews?

Roath has the most, with 638 reviews rated 4.6 out of 5, followed by Pontcanna with 497.

Where are the Moginie James Estate Agents offices?

The five Moginie James Estate Agents offices, by town:

  • Beck Court: Unit 3, Thorens House, Beck Court, Cardiff Gate, CF23 8RP
  • Cathays: 51 Cathays Terrace, Cardiff, CF24 4HS
  • Cyncoed: 293 Cyncoed Road, Wales, CF23 6PA
  • Pontcanna: 12 Sneyd Street, Pontcanna, Cardiff, CF11 9DL
  • Roath: 92 Albany Road, Roath, Cardiff, CF24 3RS
What do sellers say about Moginie James Estate Agents?

114 reviews from sellers, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."

What do buyers say about Moginie James Estate Agents?

89 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."

What do landlords say about Moginie James Estate Agents?

73 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."

What do tenants say about Moginie James Estate Agents?

91 reviews from tenants, rated 4.8 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."

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