Trusted Agent profile · Cardiff, Wales and Cardiff Gate
Verified
★★★★★
1,564 reviews across 5 offices and 3 platforms
Moginie James Estate Agents has five offices, in Roath, Pontcanna, Cyncoed, Beck Court and Cathays (Cardiff, Wales and Cardiff Gate). Together they have 1,564 reviews on three platforms, rated 4.7 out of 5 overall.
1,123
Reviews on Google
All 5 offices
37
Reviews on Facebook
Business-wide
404
Reviews on The Trusted Agent
All 5 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ...Read all 114 from sellers
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 89 from buyers
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 73 from landlords
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 91 from tenants
Moginie James Estate Agents's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleAndrew has been really helpful and proactive throughout the process. He’s done a great job finding me somewhere that works for me and guiding the work to secure that. The online forms are a bit overwhelming but Andrew has been on hand to answer any questions or queries.
Dear Maddie Webb, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleAs a landlord I can not recommend enough,this Estate agent,from initial negotiations to dealing with any issues swiftly,to finalising a tennant procurement.Great work Mercedes throughout this whole process professionally handled,and a thank you to the team.
Dear Amcon Build Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMercedes had been really helpful during the entire process. She was attentive and patient with us during the viewings and after. It was a smooth move. Thank you
Dear Sucheta Mitra Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GooglePoor value for money, obstructive, will never use again 👎 …
Dear Anonymous Zombie, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleExcellent performance 👍 …
Dear Salami Olubukola Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMoginie James have been so helpful as we find a new home to rent in Cardiff. The team offered thoughtful and helpful advice tailored to our needs. Mercedes was a delight when carrying out our viewing and she responded promptly to emails before and after. Thank you for making this such a smooth process!
Dear Rosa B Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service
Dear Gill Addicott Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery supportive and very helpful.
Dear Basil Elias Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a viewing today was conducted professionally, felt welcome when viewing the property and was very happy ith the information i was provided!
Dear Robin Hades-rose Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI was shown around a property by Mercedes and my circumstances were taken with due consideration, which is a rarity nowdays! She was extremely polite and allowed me ample time to walk around the property as well as understand the rental propositions. Looking forward to hopefully getting the property.
Dear Harry J Hillier Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWent to view a property with Bradley the other day and he was very informative about the flat as well as helpful answering our questions. We expressed interest in the property over the phone and he was extremely helpful
Dear Rhys Lewis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat sales negotiators.
Dear Julia Jenkins We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe had a viewing with mercedes and she was amazing. Very helpful and answered all of our queries. Highly recommend 😁 …
Dear Bidhan Shrestha Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlegood expeirence friendly and helpful
Dear Sam Allway Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBradley and Mercedes are very helpful and their assistance is well appreciated during viewing.
Dear Saheed Abdulrahaman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAmazing service from start to finish, Mercedes took us around a property and provided all information needed and more! Thank you!
Dear Sadie Sumner Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMercedes helped us with a house viewing. She was really useful and quick with responses. She maintained a good line of communication with us at all times. Thank you for your help trying to find our next home!
Dear Raquel Rp Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a great experience with Mercedes for my house search, viewing and letting processes. Very professional and helpful.
Dear Tunde S. Adebanjo Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Eva Andreu, Thank you for taking the time to review your recent experience you have had with our team at Moginie James Estate Agents Roath. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleRating only, no written review.
Dear Lisaestrada Ortega Iita! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleWe had a very good service from Mercedes. She was very helpful and very nice. Thank you for your help Mercedes.
Dear Duangta Phiadnok Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMercedes was great and very helpful at showing me round the property! Would highly recommend!
Dear Dominic Marsh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe engaged Moginie James to sale off our property, the staff who liaise with us, Michelle Lloyd is very helpful and always gives us a prompt reply, well done! Thank you very much!!
Dear Lee-ozawa Machinery Sdn Bhd Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had a viewing with Andrew Jones and our experience has been delightful. He was polite, kind and very helpful in clarifying all the queries we had. Let's hope we get an offer accepted :)
Dear Mehreen Ashraf Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Roath has the most, with 638 reviews rated 4.6 out of 5, followed by Pontcanna with 497.
The five Moginie James Estate Agents offices, by town:
114 reviews from sellers, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."
89 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
73 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
91 reviews from tenants, rated 4.8 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
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