5/5
GoogleAndrea and the team were brilliant, always very patient and helpful and helped us finally get over the line with our house sale. Thank you!
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
247
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,268 reviews · 981 on Google (4.7)35 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,128 reviews · 843 on Google (4.8)38 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,091 reviews · 810 on Google (4.8)32 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH897 reviews · 615 on Google (4.5)30 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS859 reviews · 573 on Google (4.6)44 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH589 reviews · 296 on Google (4.9)41 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH437 reviews · 208 on Google (4.9)37 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP409 reviews · 170 on Google (4.9)39 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD401 reviews · 201 on Google (4.8)30 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ389 reviews · 107 on Google (4.7)29 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH383 reviews · 151 on Google (4.1)26 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD317 reviews · 118 on Google (4.8)34 in the last 90 days
Latest reviews from every Michael Poole office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
FacebookI am currently going through a purchase with MP at the moment, and they have been incredibly helpful from the start. Special mention to Andrea! Thank you so much for making the process easy :)
5/5
FacebookRating only, no written review.
5/5
FacebookUse Michael Poole to let out my properties and the service is second to none, particularly Melanie in the lettings department. Highly recommended.
5/5
FacebookRecently had to sell our Dad's house after he passed away, it has been a very emotional & distressing time but i would just like to say that i would highly recommend them . We used the Stockton office & mainly dealt with Shannon who has been very understanding, helpful, friendly & professional. She has always kept us fully informed every step of the way with phone calls , emails etc. They done all the viewings for us which was a very big help. Thank you very much for making an awful time as stress free as possible.
5/5
GoogleOUTSTANDING We sold and purchased our homes through Michael Poole in 8 weeks. Customer service from Sam was amazing she kept us informed throughout on both sale and purchase. We loved the photos Ian took. Personal second to none service. Highly recommend
5/5
FacebookFantastic service from all the team. Clare handled the sale of my mum's home very professionally and always happy to help. Thank you
5/5
FacebookReally lovely, helpful staff. Especially Claire who was always there to answer any questions anytime, and I had a lot. Highly recommended, made buying our house less stressful than it should have been
5/5
FacebookRating only, no written review.
5/5
GoogleHaving been in business for 11 years, social media has always been a scary subject. Believe me when I say that we have tried many people who have all seemed absolutely ace in getting our messages out. That is until we tried Katie - we …
5/5
FacebookRating only, no written review.
5/5
FacebookRating only, no written review.
5/5
GoogleGreat service during the sale of my flat, always quick to answer questions and give honest and fair advice.
5/5
GoogleThe Cheltenham Bath Road team were extremely attentive, informative and approachable. They ensured that the momentum continued to enable a timely completion. We were very happy with the professional service we received. Thank you!
5/5
GoogleRating only, no written review.
5/5
GoogleAndrea and the team were brilliant, always very patient and helpful and helped us finally get over the line with our house sale. Thank you!
1/5
GoogleRating only, no written review.
5/5
GoogleWe were very impressed, from first meeting Ian when he did carried out the valuation, his friendly and very positive attitude, was the main reason we chose Michael Pool to market our property. The photos Ian took of our house were fantastic and better than we expected, which I'm sure was a key factor in selling our house within 7 days, along with a fantastic write up, we could not have ask any more. Annie was a pleasure to deal with, being very keen to keep us up to speed with a viewing feedback, and even though we were on holiday, she made every effort to email us with the all development. Excellent professional service, right from the valuation, to sale, I would, and have been recommending Michael Pool to anyone wish to market the property. A very big thank you from my wife and my self.
5/5
GoogleHaving been in business for 11 years, social media has always been a scary subject. Believe me when I say that we have tried many people who have all seemed absolutely ace in getting our messages out. That is until we tried Katie - we …
5/5
GoogleA fantastic experience - a highly professional and efficient service delivered by a friendly, outgoing team prepared to go the extra mile to acheive a successful outcome. Little wonder then that my property was successfully let in next to no time.
5/5
GoogleRobert and Mark were very professional both with advice in preparing the sale and in securing the transaction. The sale was made during the difficult time with the general uncertainty following the brexit vote. We were were pleased with the result. Many thanks.
Agent replied · 30 May 2026
Thank you for your review and the lovely comments made. Many thanks.
5/5
GoogleThe service I have experienced at Michael Poole has been second to none. I wish all letting agents were as quick off the mark and would highly recommend them. The manager Kelly is knowledgeable and efficient and nothing was too much trouble which was especially beneficial as we are not locally based. 10/10
5/5
GoogleI've sold a couple of properties though streets ahead now and wouldn't go anywhere else! I got a great price both times, couldn't actually be happier. The service has been great. They really know their stuff! Faye Godfrey has been amazing. She has ensured it's all gone exceptionally smoothly, going above and beyond what Is typically expected to push it all through as fast as possible for both me, the vendor, and the buyer. I especially love her unique and laid back approach which has been a real calming influence during an obviously stressful period dealing with solicitors and freeholders etc. She is very warm and friendly, and always gets back to you when it seems even ones solicitor can't be bothered.. Thanks Faye, you're a treasure! I'll be dropping by with a ready mixed mojito for you very soon. Gillian MacDonald.
5/5
GoogleVery happy with the service given by Faye Godfrey . Highly recommended
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
- SilverTrusted Agent Awards Night 2026: Estate Agency of the Year, Medium (7 to 20 offices)
- SilverTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
RAN Awards
Michael Poole is among the RAN Awards 2025 winners.
- WinnerRAN Awards 2025: Best Agent in Region, North East
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 2023
2023 1 award RAN Awards 2023 winners
- WinnerRAN Awards 2023: Best Agent in Region, North East
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
EA Masters
Michael Poole is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Sales and Lettings
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
More industry awards: The British Property Awards
The British Property Awards
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Want Michael Poole to help?
Send Michael Poole a message.
Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
