Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
247
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
FacebookDon’t ever rent through these, even when you leave the house cleaner than it was when you moved in. They just try and have you for anything, always keep the paperwork you get when you move in because they even try to charge you damage that was already there and on their paperwork
5/5
GoogleExcellent service, lovely friendly girls in the office highly recommend
5/5
GoogleRating only, no written review.
5/5
GoogleHighly reccommend ..would without doubt use Michael poole in the future..
5/5
Googlejulie and justine always go that extra mile to help....a real pleasure to deal with.....would thoroughly recommend......john
5/5
GoogleVery helpful and friendly branch, Justine, Julie and David always willing to help. Would highly recommend.
5/5
GoogleGreat service from Justine and Julie. Always extremely helpful and very pleasant. Thanks again
3/5
GoogleJust want to place on record our thanks and appreciation to David, Julie and Justine. We have recently sold our house in Marton and they were so supportive and helpful all the way through to completion of the sale. This is the second time we have used the services of Michael Poole and we wouldn’ t hesitate in using them again!
5/5
FacebookJust wanted people to know how helpful the staff are at Micheal Poole Middlesbrough,the customer service is second to none we currently have a house up for sale and Andrea &Connor have kept me up to date with every thing viewings feedback etc Very friendly very professional would highly recommend to family and friends keep up the good work and a big Thank you
5/5
FacebookHelen Walsh & Sarah Booth have gone the extra mile, great customer service and very helpful! Highly recommend!
5/5
FacebookIm in the process of buying a property through the Michael Pooles Nunthorpe office. I have to say both Vicki and Claire in the office are second to none! They offer a personable, friendly approach, no high pressure sales tactics etc. Just honest, upfront, helpful and lovely girls! Would highly recommend �
5/5
GoogleExcellent service and really friendly staff and helped with everything we needed x
1/5
FacebookDreadful customer services. I have never experienced such an inefficient and uncooperative conveyance experience.
1/5
FacebookDreadful customer services. I have never experienced such an inefficient and uncooperative conveyance experience.
5/5
FacebookAndrea has been very helpful and attentive...she has always returned my calls and emails and kept me up to date with progress. They also have a text messaging service for when you are selling a property to keep you up dated which is good. The process of selling a house can be slow but Andrea continued to update me and settle me when I was worried...I’m hoping to complete this side of Christmas then Michael Poole will give me the best Christmas present thank you
5/5
FacebookThe whole process was very complicated and long. With all the people involved, Michael Poole were the only part of it that were actually reliable and helpful! Thank you so much. Totally recommend.
5/5
FacebookI had an acceptable offer on my property within 4 days of it going on the market with Michael Poole, and the contracts were exchanged within less than 2 months of the offer being accepted. I would say that if you price your property sensibly and present it well to potential buyers then Michael Poole's will do the rest without any fuss or drama. By far the best estate agents in the Teesside area. Many thanks to all at the Yarm branch.
5/5
GoogleMy experience with Michael Poole has been excellent. I loved the photos that Dean took of my home and he had lots of local knowledge. Georgina has also kept me updated at every stage of the sale and has answered any questions really …
5/5
GoogleAn an excellent service delivered with professionalism and commitment to us as a non-direct client. Information obtained and the service delivered on our behalf was in excess …
5/5
GoogleVery good experience from start to finish. Francesca in particular was excellent in my case, since there were plenty of occasions when I needed answers to questions, which were not neccessarily forthcoming from solicitors. Nothing was too …
5/5
GoogleI was very impressed with this estate agent. They were very efficient and the whole process went through fairly easily. They were very professional and answered all our questions promptly and pleasantly. I was amazed at the speed at which …
5/5
FacebookMichael poole in Stockton were brilliant, we wouldn’t be in the house we are in now without Shannon and Marion, can’t thank them enough for all their help! X
5/5
FacebookMichael poole in Stockton were brilliant, we wouldn’t be in the house we are in now without Shannon and Marion, can’t thank them enough for all their help! X
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2025, 2023.
RAN Awards by year, 20232023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
EA Masters by year, 2020 to 20182020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 20232023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Michael Poole a message.
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
