Trusted Agent profile
Verified
★★★★★
6,348 reviews across 13 offices and 4 platforms
Martyn Gerrard has 6,348 reviews across 13 offices (Muswell Hill, Finchley Central, Crouch End, East Finchley, North Finchley, Whetstone, Barnet, Kentish Town, Mill Hill, Finchley, Southgate and Hendon) and four platforms, rated 4.7 out of 5 overall.
3,617
Reviews on Google
All 13 offices
5
Reviews on Facebook
Business-wide
907
Reviews on View Agents
All 13 offices
1,819
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We have worked with Kyri to sell our flat for over a year in a challenging market and with a niche property. During that time we have found Kyri to be full of ...Read all 198 from sellers
From the first moment I interacted with Lavinia, she immediately made me feel at ease with her kind and caring way of doing her job. She never seemed pushy and ...Read all 220 from buyers
I am currently working with Lavinia and so far she has been excellent at customer services; all is running very smoothly under her coordination. She is very ...Read all 166 from landlords
I had to leave my Flat within 3 weeks and was desperate to find something nice in my area. Eva constantly called me with suggestions and even set up a meeting ...Read all 215 from tenants
Martyn Gerrard's 13 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Martyn Gerrard, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat experience with Maria
Maria was professional and well informed. There was clear communication before and after our appointment. Maria understood the brief and made good suggestions. We had a great experience and would definitely recommend using Maria at Martyn Gerrad's for your property search.
We are absolutely thrilled to hear about your great experience with Maria. Thank you for recommending her for property searches.
5/5
TrustpilotReally good team at Martyn Gerrard in Finchley…
The team at Martyn Gerrard in Finchley Central went above and beyond to help me sell my flat. They supported me throughout the process, and explained anything that I was unsure about. I also trusted them and their judgement, which was very important.
Your positive experience with our team in Finchley Central is greatly appreciated. Thank you for sharing your feedback!
5/5
GoogleI have just completed the sale of my 2 bed flat in kentish town with Martyn Gerrard. I have to say without the focus, determination and inventiveness of Annie, Maria & Tom I would not be in this position. Prior to Martyn Gerrard, the flat was on the market with 2 different estate agents who, despite many viewings, did not present any credible offers. All three of the above were always on may case, were easy to contact and struck the right balance between keeping me in the loop and not overloading me. I would recommend Annie, Maria & Tom to anyone who would seek my opinion .
Thank you for sharing your feedback!
5/5
GoogleI had a great experience with Sophie. She was very helpful, professional, and friendly throughout the process. She took the time to answer my questions and made everything much easier. Thank you so much for your support and time, Sophie. Highly recommended!
Thank you for your review, Ela. We are thrilled to hear about your positive experience with Sophie at Martyn Gerrard East Finchley. Your feedback is greatly appreciated.
5/5
GoogleReally happy with the amount of help I received from both Alexia and Tyler during this whole process. Highly recommend!
Thanks for the positive feedback, Sharmarke! We're glad Alexia and Tyler were able to assist you.
4/5
GoogleUnfortunately, our experience didn’t start well with the Martyn Gerard Muswell Hill sales team, specifically Shuhan and Chris. We felt they were dismissive of our opinions, didn’t communicate effectively with the buyer, and failed to manage the sale properly. We only discovered that the buyer had decided to purchase another property several weeks before we were due to exchange, which resulted in financial loss for us. Working with Shuhan and Chris was extremely disappointing. They were consistently defensive and dismissive whenever we raised concerns, it felt more like they were representing the buyer not us. Based on our experience, I would not feel confident working with either of them again. After having to put the property back on the market (or consider renting it out), our experience improved significantly. Sheriaz from the lettings team was very helpful, and Fiona from the sales team secured us a new buyer. She managed the entire process professionally, kept everything under control, and saw the transaction through to a successful completion. A huge thank you to Fiona. She was an absolute pleasure to work with and restored our confidence in the service. This experience shows that it’s the individuals who make the difference, not the branch itself and Muswell Hill branch needs more people like Fiona. Customer concerns should always be listened to and treated with respect, and it was both upsetting and disappointing to be treated the way we were by Shuhan and Chris. Thank you again, Fiona Murphy-Archetti.
5/5
Googlefantastic people, got it done so fast
We are excited to hear that you found our team fantastic and efficient. Thank you for your kind words!
5/5
GoogleJust move into a property these guys where managing and everything went very smoothly. Quick response’s and was handled accordingly. Alexia and Zoe where great!
We're utterly delighted to hear that your move went smoothly with us. Alexia and Zoe will be thrilled to hear your kind words!
5/5
GoogleHello & Thank You Martyn Gerrard Group For their wonderful And Amazing Job Helping My Family find a new Place ; I also want to Special Thank To Their Agent Ms.Sophie Wilkins For Amazing House she showed us and How fast and Complete Monitored Our Process And was Always Available for Answering Questions , Guidance . Thank You Guys again , I Highly Recommend them .
Thanks for the wonderful feedback, Sasan! We are pleased to hear about your positive experience with Martyn Gerrard East Finchley.
5/5
GoogleWe recently had a viewing session with Daniel, who arranged four different properties for us to see in one go. He was very helpful in showing us around the Mill Hill area and gave us a good feel for the neighborhood. The viewings were well-organized and efficient, making the afternoon straightforward and productive. Appreciate the time and effort Daniel put into setting everything up for us.
Thanks for sharing your experience with Daniel at our Mill Hill office. We're glad to hear that the viewings were well-organised and efficient for you.
5/5
GoogleI had a great experience. He was friendly, professional, and always happy to help. He provided all the necessary information clearly, answered my questions promptly, and made the whole process straightforward and stress-free. Although I didn't end up purchasing a property due to personal circumstances, I really appreciated his support throughout. When the time is right, I would be very happy to work with him again and would definitely recommend him to others.
We're overjoyed to hear about your great experience with us. Thank you for your wonderful feedback. We look forward to assisting you in the future.
5/5
GoogleRating only, no written review.
Hi, Louis. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleYou will find the most helpful advice in this brunch. Polite and friendly. Thanks to you all in Martyn Gerrard whetstone.
Thanks for the positive feedback! We're glad you found our advice helpful and our team polite and friendly.
5/5
GoogleWe couldn't have been happier with the service we received from the team at Martyn Gerrard. A huge thank you to Andreas, Florence, Sam and Gabriella for all your hard work, support and professionalism in selling our flat. From our first meeting through to completion, we always felt we were in safe hands. The team kept us well informed, provided excellent advice throughout, and worked incredibly hard to keep everything moving. Their communication, teamwork and expertise really stood out. It was also a genuine pleasure working with everyone. We would have no hesitation in recommending them to anyone looking to sell their home.
We are honoured to have provided you with excellent service. Thank you for your kind words and recommendation.
5/5
GoogleSophie our estate agent with Alexia and Faisai were really helpful in finding us a property from viewing to receiving our rent offer within the week! They have been open and honest throughout and have met all of our expectations! Really easy process! Highly recommended team!
Your feedback is incredibly valuable. We are thrilled to hear about your positive experience with Sophie, Alexia, and Faisai at East Finchley. Thank you for sharing your experience!
5/5
GooglePolite, nice and friendly people at whetstone brunch. They helped us to get through the process step by step. Always warm welcome and positive energy.
We're delighted to hear about your positive experience at our Whetstone branch. Thank you for sharing your feedback with us.
5/5
GoogleWe were lucky enough to deal with Fiona for our recent house purchase. She was incredibly helpful throughout the process and always available to answer our queries - thank you Fiona!
We are thrilled to hear about your positive experience with Fiona. Thank you for taking the time to share your feedback!
5/5
GoogleThe team at Martyn Gerrard, especially Fiona, helped me sell a flat that wasn't moving on the market. Thank you for all your efforts!
Thank you immensely for sharing your experience with us. We are glad we could assist in selling your flat.
5/5
GoogleThanks Shuhan and team at Martyn Gerrard for a very professional and smooth sale.
Your positive feedback is greatly appreciated. Thank you for sharing your experience with us!
5/5
GooglePaula was friendly and helpful showing us around the property.
Thank you for your lovely review, Rosie! It was a pleasure showing you the property, and I look forward to assisting you with your property search. Paula 😊 …
5/5
GoogleCeejay was very helpful. All questions answered. Very friendly and professional.
Thank you so much, Nana! I'm so pleased I was able to help, and I'm delighted we got you into your new home. I look forward to supporting you throughout your tenancy. 😊 Ceejay
5/5
GoogleJordan has been incredibly helpful, friendly, proactive and reassuring throughout the entire process, including managing to resolve a potential issue to get our purchase over the line. Would definitely recommend. Thank you Jordan!
Charlotte, thank you very much for your lovely review. Wishing you all the best in your new home!
5/5
GoogleI just found a flat through Martyn Gerrard, and the whole experience was great. Wayne Ellis made everything incredibly seamless and easy for us. I had a ton of questions along the way, but Wayne answered every single one without hesitation. …
We are delighted to hear about your positive experience with Wayne Ellis. Thank you for your review.
5/5
GoogleFirst time we’ve used Martyn Gerrard as an agent to rent out a property. Main point of contact has been Wayne Ellis. Communication has been great, process very thorough, with a can - do attitude throughout. The ‘support’ departments have been equally good.
We genuinely admire your positive feedback on our thorough process and great communication.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Martyn Gerrard has 6,348 reviews across its 13 offices, rated 4.7 out of 5 overall: 3,617 on Google, 5 on Facebook, 907 on View Agents, 1,819 on Trustpilot. Company-wide Facebook and Trustpilot reviews for Martyn Gerrard are counted once, not once per office.
Muswell Hill has the most, with 2,317 reviews rated 4.7 out of 5, followed by Finchley Central with 2,052.
Martyn Gerrard has 13 offices:
198 reviews from sellers, rated 4.9 out of 5 on average. For example, Paul wrote: "We have worked with Kyri to sell our flat for over a year in a challenging market and with a niche property. During that time we have found Kyri to be full of ..."
220 reviews from buyers, rated 4.9 out of 5 on average. For example, Foxybunny wrote: "From the first moment I interacted with Lavinia, she immediately made me feel at ease with her kind and caring way of doing her job. She never seemed pushy and ..."
166 reviews from landlords, rated 4.9 out of 5 on average. For example, Vanesa wrote: "I am currently working with Lavinia and so far she has been excellent at customer services; all is running very smoothly under her coordination. She is very ..."
215 reviews from tenants, rated 4.9 out of 5 on average. For example, Ella wrote: "I had to leave my Flat within 3 weeks and was desperate to find something nice in my area. Eva constantly called me with suggestions and even set up a meeting ..."
Yes. In The Trusted Agent 2026 awards: Martyn Gerrard, Muswell Hill won Trusted Agent.
