Trusted Agent profile · Surrey, Hampshire, West Sussex and more

Leaders estate agents in London, St Albans, Worthing and 13 more

4.7

★★★★★ Excellent

4,586 reviews across 20 offices and 2 platforms

www.leaders.co.uk

Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,586 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,576

Reviews on Google

All 20 offices

Facebook logo

2.6 / 5

5

Reviews on Facebook

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Leaders's 20 offices, most reviewed first. Each has its own page.

Latest reviews from every Leaders office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Hold on to your hat if you want things to move along quickly!!! This was our first time renting a place,therefore at first we found it quite daunting.However we had needn't worried as we were taken care of from the start. A Massive shout out to Samara and team,who helped us all the way through the process of renting a property.Within less than two weeks of choosing a place, with the help from Samara we had already done everything including moving in.Thank you once again.We will definitely recommend. Robert & Miriam

Robert · 30 July 2022 · Leaders Croydon (312 High Street)

Agent replied · 30 July 2023

Dear Warisraw1 W, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

If I could give 0 I would. I’m not happy at all! My experience at the start was fantastic with find my property with the lettings team but the property management team are horrendous! Never answer their phone, when they do, they are rude and extremely unhelpful. Now they are not helping at all with fixing my issues in my flat which have been raised since my move in date which was March of this year. As an estate agent myself, I am appealed at the service provided. WORST EXPERIENCE EVER AND WOULD NOT EVER USE LEADERS AGAIN!

Luce · 30 July 2022 · Leaders Croydon (312 High Street)

Agent replied · 30 July 2023

Dear Lucy Louisexox, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

Samara was extremely helpful from start to finish. The process of getting into the home was fast, efficient and easy. The good responsiveness helps a lot during the stressful time of looking for a property, making sure it is the right one and making the payments. Samara also took the time to organise an extra viewing before moving in, which helped a lot with getting the right furniture prior to the move in date. Always good to see a lettings agency that acts professionally, good job Leaders!

Manuel · 30 July 2022 · Leaders Croydon (312 High Street)

Agent replied · 30 July 2023

Dear Manuel, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Here to appreciate Kim who is my prop manager, have kindly coordinated with landlord and contractor to replace the fridge which was not working for a while. Leaving my previous review in Dec 2021 below. -------------------- Glad Samara is my contact for the process. It was a great experience! Again a big thank you to Samara and Team for having a smooth experience in renting the property.

Vivek · 30 July 2022 · Leaders Croydon (312 High Street)

Agent replied · 30 July 2023

Dear Vivek, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Leaders are truly Leaders of the market of letting & estate agent. I been with them for few years with the Croydon high street branch. Carol Wight Senior Property manager is highly professional and very helpful. she takes pride in her job. She is very efficient in responding to the emails and making sure the issues are fixed on a prioritized basis. I highly recommend Leaders and Thankful for their services.

Farhana · 30 July 2022 · Leaders Croydon (312 High Street)

Agent replied · 30 July 2023

Dear Farhana, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Rating only, no written review.

Gregory · 29 July 2022 · Leaders Surbiton

Agent replied · 29 July 2023

Dear Gregory Hall! Thanks for the amazing review and star rating! All the best, Customer Care Team

5/5

Google

The service provided by Helen Webb is very professional with quick response.

Jason · 29 July 2022 · Leaders Surbiton

Agent replied · 29 July 2023

Dear Jason Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

Helen @ Leaders handled our move and was polite and professional throughout

Fanny · 29 July 2022 · Leaders Surbiton

Agent replied · 29 July 2023

Dear Fanny Raponi, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Thanks for a good service - helping us secure our flat.

Jemma · 29 July 2022 · Leaders Surbiton

Agent replied · 29 July 2023

Dear Jemma Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Excellent service from Helen to view the property and set up my rental agreement.

Steve · 29 July 2022 · Leaders Surbiton

Agent replied · 29 July 2023

Dear Steve Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

This is the first time to rent a property, Helen help me a lot, she is very professional and make everything is easy. I received an excellent service. Thank you, Helen.

Jing · 29 July 2022 · Leaders Surbiton

Agent replied · 29 July 2023

Dear Jing Zhao, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We have recently moved into a flat in Surbiton with Leaders - we were very impressed with how helpful Helen was and we found her to be the best agent we spoke to in our property search - would recommend!

Elena · 29 July 2022 · Leaders Surbiton

Agent replied · 29 July 2023

Dear Elena, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

Rating only, no written review.

Ana · 29 July 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear Ana Sezulfe! Thanks for the amazing review and star rating! All the best, Customer Care Team

5/5

Google

Rating only, no written review.

Thomas · 29 July 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear, Thomas Goldswain! Thanks for the great review! All the best, Customer Care Team

5/5

Google

Rating only, no written review.

Omar · 29 July 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear Omar Sarkwat! Thanks for the amazing review and star rating! All the best, Customer Care Team

4/5

Google

Rating only, no written review.

Dpbentall · 29 July 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear Dpbentall! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team

5/5

Google

@Larissa Tilley​ Property maintenance. Always attentive and quick to respond.

Belle · 29 July 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear Belle, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Always excellent and swift service. Larissa is always helpful and goes above and beyond. Thank you.

Maria · 29 July 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear Maria, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Always fast and reliable when it comes to fixing problems in my house. Quick replies from Larissa every time.

D · 29 July 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear Janna, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I'm in the process of moving home and Larissa Tilley from Weybridge branch has been an absolute star with the help she has given us. Thanks again Larissa

Mike · 29 July 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear Mike Ludik, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Larissa Tilley - thanks for your wonderful service over the years. Same day response and makes me feel i am her only client

Allan · 29 July 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear Allan, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Larissa Tilley is a professional. She is available when required and deals with any issues in a timely and efficient manner.

Asrar · 29 July 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear Asrar Muhammad, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Have a good experience with Leaders when renting a property, Lilly Abreau was very helpful throughout the process.

Petr · 29 July 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear Petr Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

Good service in general. Larissa Tilley is quick to respond to our emails. And there is always attention to the more urgent matters.

Libânia · 29 July 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear Libânia, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Leaders and its branches won awards at EA Masters in one year, most recently 2022.

Source: EA Masters winners lists, as published, linked by year.

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Questions about Leaders

Which Leaders office has the most reviews?

London has the most, with 1,270 reviews rated 4.9 out of 5, followed by St Albans with 821.

Where are the Leaders offices?

The 20 Leaders offices, by town:

Has Leaders won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.

Reviews may appear on more than one platform.

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