Trusted Agent profile · Surrey, Hampshire, West Sussex and more

Leaders estate agents in London, St Albans, Worthing and 13 more

4.7

★★★★★ Excellent

4,586 reviews across 20 offices and 2 platforms

www.leaders.co.uk

Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,586 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,576

Reviews on Google

All 20 offices

Facebook logo

2.6 / 5

5

Reviews on Facebook

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Leaders's 20 offices, most reviewed first. Each has its own page.

Latest reviews from every Leaders office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I can't speak highly enough of Deborah Greet and the cheerful and professional way in which she helped me as property manager of my flat over the past couple of years. I am very pleased with the way things have gone and she has responded swiftly and effectively to the odd minor problem. Thanks Deborah and Leaders, as all her colleagues were cheerful as well, the sign of a well run company.

Ralph · 24 June 2022 · Leaders Worthing

Agent replied · 24 June 2023

Dear Ralph, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I continue to get prompt, efficient and friendly service from Larissa Tilley at Leaders.

Michael · 22 June 2022 · Leaders Weybridge

Agent replied · 21 June 2024

Dear Michael, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Thanks to Amber and the team in Weybridge in finding new tenants for our flat and garage in a prompt and professional manner.PositiveProfessionalism

Anthony · 22 June 2022 · Leaders Weybridge

Agent replied · 21 June 2024

Dear Anthony Wall, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team

5/5

Google

I deal with Larissa Tilley for management of our property on a regular basis, she is always responsive and helpful - highly recommended!PositiveResponsiveness

Guy · 22 June 2022 · Leaders Weybridge

Agent replied · 21 June 2024

Dear Guy, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Very efficient and professional service, have been dealing with Larissa Tilley who has been very helpful. Would certainly recommend Leaders as an agent.PositiveResponsiveness, Professionalism

Mark · 22 June 2022 · Leaders Weybridge

Agent replied · 21 June 2024

Dear Mark Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Samara was great throughout the whole moving in process, answering any questions we had in a timely manner.PositiveResponsiveness

Louise · 22 June 2022 · Leaders Weybridge

Agent replied · 21 June 2024

Dear, Louise Kelly, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Larissa Tilley from lettings management is excellent, extremely helpful and prompt to sort any problems that occur with the properties she oversees on my behalf.PositiveResponsiveness, Professionalism

James · 22 June 2022 · Leaders Weybridge

Agent replied · 21 June 2024

Hi James Foster, Thank you for the great review of our Leaders Estate Agents Weybridge team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

4/5

Google

Leanne Welham was super helpful to arrange any needs in flat since first day I believe I will stay long life with leaders but due family issue but for sure I will back to leaders very soon thanks Leanne and leaders .OmarPositiveProfessionalism

Abc · 22 June 2022 · Leaders Weybridge

Agent replied · 21 June 2024

Dear Aaa Bbb, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Robert McAuley made the experience of reletting my property a whole lot easier. He was professional from start to finish and it was a pleasure dealing with him throughout the process. His professional, calm approach is excellent. Robert is an asset to Leaders! Thank you! LAPositiveResponsiveness, Quality, Professionalism

AF · 22 June 2022 · Leaders Weybridge

Agent replied · 21 June 2024

Dear Af A! Thank you for taking the time to review your recent experience with our Leaders Estate Agents Weybridge branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

Amber Brooks at Leaders 28‑30 High Street Weybridge KT13 8AB branch made our relocation and move completely effortless and stress free, my wife and I recommend you ask for Amber Brooks for a professional, attentive service, with great communication skills, not only all the documents and setting up of utilities pre arranged but ensured our new home was professionally cleaned including the front and back yard, electrical permits were certified the home spotless fresh and clean, ontop of all that we received a welcome to your new home gift basket with our keys, you will not experience this kind of service anywhere else. Thank you Amber B at Leaders for making our move so special and stress free. Kind regards: Chris and VickyPositiveResponsiveness, Quality, Professionalism, Value

Chris · 22 June 2022 · Leaders Weybridge

Agent replied · 21 June 2024

Dear Chris Hames, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Leaders have just relet my flat in Weybridge , they were in competition with another local agent but made many more viewing appointments and found a new tenant to move in within days of the previous tenant leaving. Samara was very helpful throughout and liaised between the parties and also helped organise various things beyond her role to make everything go smoothly on the day. Thank youPositiveResponsiveness, Professionalism

David · 22 June 2022 · Leaders Weybridge

Agent replied · 21 June 2024

Dear David Taylor, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Just wanted to say how much we've appreciated Larissa Tilley, our property manager particularly with our recent issues with the boiler at our property. Larissa acted promptly to our tenants reports of the boiler failure, organising the contractor to visit the property to diagnose the problem and a fix. We were informed immediately, then, when we decided to replace the boiler rather than fix, Larissa worked quickly and efficiently to obtain quotes and provide us advice. Our tenants now have a brand new boiler which they are rapt about, as we are, and all in a week. Thank you Larissa!PositiveResponsiveness, Quality, Professionalism, Value

Kate · 22 June 2022 · Leaders Weybridge

Agent replied · 21 June 2024

Dear Kate, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Larissa Tilley has been the most helpful property manager I have had so far. She responds promptly to all queries and is always very helpful and polite. I feel that my property is in good hands with Larissa. Thank you :)PositiveResponsiveness, Quality, Professionalism

Gosia · 22 June 2022 · Leaders Weybridge

Agent replied · 21 June 2024

Dear Gosia, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Dealing with Samara was a pleasure from start to finish, and even though we were unsuccessful in securing the tenancy from this particular landlord, Samara was delightful to deal with in every respect and we are confident she went to her best efforts on our behalf. Highly recommended.PositiveProfessionalism

Peter · 22 June 2022 · Leaders Weybridge

Agent replied · 21 June 2024

Dear Peter Hinton, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have changed my mind regarding this Estate Agents. My first review was just one star and I was not impress with how we started. However, after renting with them for the past two years I have absolutely changed my mind. Very proffessional, they respect your privacy and tell you in advance if they will be coming. Larissa Tilley has been assigned to us and she has been wonderful. If I ever move again, it will be with them to another place. I am not changing estate agents again!

A.E · 22 June 2022 · Leaders Weybridge

Agent replied · 21 June 2024

Hi A.e., We strive to ensure that all our clients have a positive experience with us. Could you please reach out to us directly by writing to us at customerrelations@lrg.co.uk so we can take a look into what went wrong in this instance? Many thanks, Customer Services Team

4/5

Google

Amber and her colleagues were a delight to work with. The response was always prompt and professional. If I could make one suggestion and that would be for the staff to familiarise themselves with the property and it’s location before showing. Our rental was out of the Leaders immediate area and, although Amber was always willing to attend viewings, she was not able to answer all of our questions. We are now happily moved in and the handover has been friendly and supportive.PositiveProfessionalism

Chris · 22 June 2022 · Leaders Weybridge

Agent replied · 21 June 2024

Dear, Chris Giddings, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Our tenancy ends soon and I need to thank the Leaders team for the excellent service that they have provided during our tenancy. I would like to thank in particular Larrisa Tilley. Larrisa's support, speed of return correspondence and general customer services approach has been excellent. 10/10.

Karl · 22 June 2022 · Leaders Weybridge

Agent replied · 21 June 2024

Dear, Karl Bowman, we are very happy that Rosie and the team at our Weybridge branch of Leaders were able to provide you with a positive customer experience. Kind regards Customer Relations Team

5/5

Google

Very pleased with the accessibility and helpfulness of the team at Leaders - quick to respond to my communications. Amber was on hand to meet my schedule and guide me through the process. Had a last minute hitch with one of the contractual clauses, and the team were very responsive to support me (tenant), and I'm sure the landlord. The home-moving gift was sweet and welcomed. I give these guys 5 stars for the experience, as a tenant you can't always expect that.PositiveResponsiveness, Quality, Professionalism

Zoe · 22 June 2022 · Leaders Weybridge

Agent replied · 21 June 2024

Dear, Zoe Fitzpatrick, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Very responsive, top communication. Special thanks to Fiona & Cathey!PositiveResponsiveness, Professionalism

Chloe · 22 June 2022 · Leaders Bromley

Agent replied · 21 June 2024

Dear Chloe Thank you for your review of our Leaders Estate Agents Bromley team. It’s fantastic to hear that we could provide you with a great service that you were happy with. Kind regards Customer Care Team

5/5

Google

I strongly recommend the agent Will He is really helpful, responsive and ready to give the best advice!PositiveResponsiveness, Quality, Professionalism

Cristinel · 22 June 2022 · Leaders Bromley

Agent replied · 21 June 2024

Dear Cristinel Vasile, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I am very pleased with the service I have received from Leaders Bromley, big thanks to Will and Cathey for being so helpful and responsive.PositiveResponsiveness, Quality, Professionalism, Value

Jodie · 22 June 2022 · Leaders Bromley

Agent replied · 21 June 2024

Dear, Jodie Richards, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Great stuff! Will sped us through the letting process in a matter of weeks. Great comms and only round the corner. Brilliant services from Leaders, just moved into our new rented flat 👍 Chris & ArchiePositiveResponsiveness, Quality, Professionalism, Value

Chris · 22 June 2022 · Leaders Bromley

Agent replied · 21 June 2024

Dear Chris, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

Recently moved into a lovely house advertised by Leaders. Will was professional, polite and very efficient in dealing with all matters and dealing with our inquiries and requests through the letting process. Thanks Will!PositiveResponsiveness

George · 22 June 2022 · Leaders Bromley

Agent replied · 21 June 2024

Dear George Thompson, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

4/5

Google

From the first point of contact, I have had a quick, professional and helpful experience with Leaders Bromley, especially William and Cathy. Fingers crossed my move goes as smoothly as the rest of the process has.PositiveResponsiveness, Professionalism

Donna · 22 June 2022 · Leaders Bromley

Agent replied · 21 June 2024

Dear, Donna Rainsley, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Leaders and its branches won awards at EA Masters in one year, most recently 2022.

Source: EA Masters winners lists, as published, linked by year.

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Questions about Leaders

Which Leaders office has the most reviews?

London has the most, with 1,270 reviews rated 4.9 out of 5, followed by St Albans with 821.

Where are the Leaders offices?

The 20 Leaders offices, by town:

Has Leaders won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.

Reviews may appear on more than one platform.

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