Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleI rented my previous flat with the help of Will and Cathey. Unfortunately my the flat was put on to sale. So I contact them to help me on my new search. Both tool notice of my needs and send me great recomendations.
When I choose the flat, Cathey helped me to get a better deal for it, which Iam more than pleased.
Will onnhe other hand has handle my exit from one flat onto the other amazingly, he help me with all the paperwork and make sure that all gets done smoothly and fast.
Thanks to both of them for helping me find my new home.PositiveResponsiveness, Professionalism
Sebastian Β· 22 June 2022 Β· Leaders Bromley
Agent replied Β· 21 June 2024
Dear Sebastian Follis!
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Bromley branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
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5/5
GoogleWe dealt with Will and Cathey when we rented our new place. They were both super helpful and made us feel reassured at every step of the process. It took two weeks from our initial viewing to when we moved in. Both Will and Cathey were on hand to answer any queries we had. And the move in boxes full of useful things and snacks were a lovely touch. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism
Alison Β· 22 June 2022 Β· Leaders Bromley
Agent replied Β· 21 June 2024
Dear, Alison Thompson, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleThis is hands down the best experience I have ever had with a Letting Agent Company. Leaders Letting Agents (Bromley) are very professional and extremely efficient. They helped me get through a very difficult move very very effectively and through their evident expertise. All the agents I dealt with during my move (Will, Cathey, Edyta and Fiona) were very very professional, competent, efficient and very kind. They helped iron out any concerns I had during my move very quickly. This reassurance meant alot to me during what was a very very stressful time. The bundle of services offered during the move process helped make my move and transition as smooth as possible. It was also extremely heart warming to receive such a gorgeous welcome package on the day of my move in. This really brought a much welcomed smile to my face and meant alot considering the times we are in at the moment. The hamper was extremely appreciated and definitely got me through the first few days of my move! Thank you so much for such a thoughtful and heart warming gift! This is such a unique experience with a Letting Agent, and only outlines their excellence and hospitality even more. I have attached a picture of my cherised hamper ( sorry I had already tucked in to a few of the goodies before taking picture). All the very very best wishes and kindest regards. I really highly recommend this Letting Agent (and branch in particular) for their excellent service, expertise and hospitality. God Bless and Keep Safe. πππPositiveResponsiveness, Quality, Professionalism, Value
Krissy Β· 22 June 2022 Β· Leaders Bromley
Agent replied Β· 21 June 2024
Dear Krissy
Thank you for taking the time to review your recent experience you had with our team at Leaders Estate Agents Bromley. It was great to receive such wonderful feedback and we are sure all the team will appreciate your kind comments. We're so happy you had a positive experience with us.
Kind regards
Customer Care Team
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5/5
GoogleOur experience with leaders was nothing but awesome. Helena and Will dealt with us in the most polite and professional manner as they made our moving-in a cakewalk. We couldnβt recommend this agency enough to anyone looking for a new home :)PositiveResponsiveness, Quality, Professionalism
Phil Β· 22 June 2022 Β· Leaders Bromley
Agent replied Β· 21 June 2024
Dear Phil Diuno,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleThe employees I talked to, like Dominic Williamson who helped me during viewings, were friendly, professional and very helpful.PositiveProfessionalism
Danai Β· 21 June 2022 Β· Leaders Sevenoaks
Agent replied Β· 20 June 2024
Dear, Danae Tselemponi, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleVery professional and helpful letting agency!
Dominic in particular has been very helpfull and responsive with calls and emails, trustworthy, communicative and knowledgeable!
Thanks Dominic for going above and beyond !
Could not recommend you enough!PositiveResponsiveness, Quality, Professionalism, Value
Ionut Β· 21 June 2022 Β· Leaders Sevenoaks
Agent replied Β· 20 June 2024
Dear, Ionut C, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleVery professional and helpful letting agency!
Dominic in particular has been professional, trustworthy, communicative and knowledgeable!
Also ,he has been very prompt in answering to my calls and emails .
Thanks Dominic for going above and beyond !
Could not recommend you enough!PositiveResponsiveness, Quality, Professionalism, Value
Dragos Β· 21 June 2022 Β· Leaders Sevenoaks
Agent replied Β· 20 June 2024
Dear, Dragos Mancas, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleHad a great first experience working with Leaders, they went out of their way to help me find and secure a property in a time sensitive situation. Dominic in particular was great- responsive, worked out of hours to keep me updated and was exceptionally professionalPositiveResponsiveness, Quality, Professionalism
Toni Β· 21 June 2022 Β· Leaders Sevenoaks
Agent replied Β· 20 June 2024
Dear Toni Lamb,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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1/5
GoogleRating only, no written review.
Gary Β· 21 June 2022 Β· Leaders Chichester
Agent replied Β· 20 June 2024
Dear Gee Ric, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
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5/5
GoogleAlways helpful with a speedy response and super professional. Thank you Leaders, especially Charlotte.PositiveResponsiveness, Quality, Professionalism, Value
Gretchen Β· 21 June 2022 Β· Leaders Chichester
Agent replied Β· 20 June 2024
Dear Gretchen Orton,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
Googlevery satisfied with Shivon kane s service, had a very quick response ,was very professional , i would highly recommend her to my friends and family, to rent with her .PositiveProfessionalism
J.R Β· 21 June 2022 Β· Leaders Croydon (312 High Street)
Agent replied Β· 20 June 2024
Dear J.r. Escorpiao Bjj,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleMaria Walker was very helpful and supportive. She was very professional and detailed in managing our letting arrangements.PositiveResponsiveness, Quality, Professionalism
Olabamidele Β· 21 June 2022 Β· Leaders Croydon (312 High Street)
Agent replied Β· 20 June 2024
Dear Ola
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleHad a smooth experience when renting my flat. I was in within the week. Thanks for your help with it all Samara. Good jobPositiveProfessionalism
Paul Β· 21 June 2022 Β· Leaders Croydon (312 High Street)
Agent replied Β· 20 June 2024
Dear Paul Spencer,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleWow! A huge thank you to Siobhain Kane who made renting a house while isolating with Covid such a breeze! Siobhain was professional and personal. She was extremely helpful, open, transparent, and reliable through the whole process. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Michelle Β· 21 June 2022 Β· Leaders Croydon (312 High Street)
Agent replied Β· 20 June 2024
Dear Michelle Huisamen,
Thank you for the great review of our Leaders Estate Agents Croydon team. Itβs fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
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5/5
GoogleSamara helped us so fast and all the paperwork was done so quicly. I never encountered so much professionalism and speed to handle everything!
Thank you Samara and leaders.co.uk !PositiveResponsiveness, Quality, Professionalism, Value
Daniel Β· 21 June 2022 Β· Leaders Croydon (312 High Street)
Agent replied Β· 20 June 2024
Dear Daniel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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1/5
GoogleThe place I was interested in was fantastic and unbelievable value for money, its a shame about the process in trying to get it. Lack of response time, poor customer service (every time i called they sounded fed up when all I wanted to do was move into THEIR PLACE), disorganisation and people generally not caring whatsoever. Nobody ever chased me, it was me calling everyday and getting 'someone will get in touch or email' and never did. I had one string of emails with one of the property managers Paul, but since then its gone completely quiet. I have requested an update by email and tried to call, nothing. The current tenants are apparently in arrears of 1k + for people who lived in the place BEFORE them and I had to basically ask them that if I moved in, would I be responsible for this? which they eventually advised me I would be, but only because I asked. One of the current tenants hasn't even signed a contract!! I call and email with nothing back, the current tenants have the same issue. I needed a mattress changed and I kept being told the landlord lives overseas and that they don't have a response from him. The move in date was meant to be 25th September. I could literally go on all day with the issues I have had with this place. i think I have spoke to 1 helpful person who advised me that the place is sold as a whole and that everybody is joint liable for everything, including damages and rent etc. Requested an 'update' from paul over a week ago and this was because he had not replied to a previous email, so yeah, giving up on this! Awful experience I am afraid.NegativeResponsiveness, Quality, Professionalism
Matt Β· 21 June 2022 Β· Leaders Croydon (312 High Street)
Agent replied Β· 20 June 2024
Dear Matt
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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5/5
GoogleI canβt thank Myha Reid enough for assisting my partner and I in finding the perfect rental. After having just immigrated from South Africa, Myha was kind and helpful, always available to answer my questions no matter how silly and made what felt like a scary process a lot smoother. I would highly recommend Leaders to anyone looking for a professional, efficient and compassionate service to find them exactly what their looking for. Thanks again Myha!PositiveResponsiveness, Quality, Professionalism, Value
Tayla Β· 21 June 2022 Β· Leaders Croydon (312 High Street)
Agent replied Β· 20 June 2024
Dear Tayla Viviers,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleMy friend and I recently moved to Croydon, and we were lucky to find Leaders. From start to finish the staff we very professional, courteous, and helpful - our (several and varied) queries were responded to very quickly and the response was always positive and helpful. We dealt primarily with Myha who has been a massive help throughout the transition period (seeking references, organising checks etc. to moving in day).PositiveResponsiveness, Quality, Professionalism
David Β· 21 June 2022 Β· Leaders Croydon (312 High Street)
Agent replied Β· 20 June 2024
Dear, David Mason, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleFirst of all, I must say a special thank you to Samara for turning this around so quickly; within one week of viewing the flat, I was able to move in, being very professional from start to finish wiles finding me the perfect property. You are a godsend, Samara. I will differently recommend you to anyone that is looking to rent.
Keep the good work up.PositiveResponsiveness, Quality, Professionalism, Value
Rayon Β· 21 June 2022 Β· Leaders Croydon (312 High Street)
Agent replied Β· 20 June 2024
Dear Rayon Glen (subtle_throne8),
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleHuge thank you to Leaders especially Samara who made what should be a stressful process quick and simple. She presented excellent communication skills and left no questions unanswered. Overall I am more than pleased with the service me and my partner received, would definitely recommendPositiveResponsiveness, Professionalism
Sherelle Β· 21 June 2022 Β· Leaders Croydon (312 High Street)
Agent replied Β· 20 June 2024
Hello Sherelle
Thank you for your review! We love to receive positive feedback after customers have had great experiences with us.
Kind regards
Customer Care Team
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5/5
GoogleThank you to everyone at Leaders for helping me get back on my feet after a relationship breakdown. They listened to my urgent situation, considered all my options, and provided advice at every step of the process.
I went from my first visit into the agency, to collecting the keys to my new place within a week, and a special shout out to Samara Powell, who was always on the end of the phone for guidance and/or advice, through what has been a difficult but necessary rebuild process for me.
Thanks again, guys! Great service!PositiveResponsiveness, Professionalism
Michael Β· 21 June 2022 Β· Leaders Croydon (312 High Street)
Agent replied Β· 20 June 2024
Dear Michael Dean,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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1/5
GoogleRating only, no written review.
Jessica Β· 20 June 2022 Β· Leaders St Albans
Agent replied Β· 19 June 2024
Dear Jessica
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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5/5
GoogleVery professional servicePositiveResponsiveness, Quality, Professionalism, Value
Liz Β· 20 June 2022 Β· Leaders St Albans
Agent replied Β· 19 June 2024
Dear Liz,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleMollie Davey is worthy of a mentionπππPositiveResponsiveness, Quality, Professionalism, Value
Frank Β· 20 June 2022 Β· Leaders St Albans
Agent replied Β· 19 June 2024
Dear Frank,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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