Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,586 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,586 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHelpful and Friendly service from Amy
Dear Afraah, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKelly and the Sevenoaks team are a pleasure to work with!
Dear Josiah, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service. Friendly, professional and easily contactable staff :)
Hi Georgia , we are very happy to have provided you with such a positive experience!
5/5
GoogleGreat experience with Leaders, Mainly dealt with Amy very efficient, polite & helpful - Highly recommend
5/5
GoogleOn meeting Amy who has been helping us with our search for a house informed us she has not long started the company which was a surprise as she was very professional and informative and helpful and friendly
Dear Nicola Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDominic and Any were really helpful and took me clearly through the process and were always available, helpful and friendly. Very good service
Dear Harriet, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOutstanding service from start to finish. Steve and the team have been amazing I actually felt like an individual I honestly wouldn’t hesitate to recommend them
Dear William, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders in Sevenoaks have been outstanding during their full management of our rented property. We have now sold the property but would like to thank them for all their efforts.
Dear Mike Anderson, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAmy and Dominic were excellent at helping me find a property, would highly recommend, keep up the good service, thank you!
Hello Kate Hawken Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleAmazing service by Amy, she has made renting a property in a new area so easy. Very easy to get hold of and has answers to any questions I had.
Dear Carolyn, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleA very professional, helpful and friendly team. Nothing is too much trouble - even answering queries out of hours and at weekends. Without doubt the best letting agents in Sevenoaks.
Dear Clare Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSpoke to Amy from the sevenoaks branch, she was very helpful and friendly over the phone helping me look for a property suitable for me and my family. Amazing customer service and professional quick responses from Amy and the team!
Dear Shan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat experience letting with Leaders thus far - Dominic has been most helpful keeping open lines of communication and quick response time to our questions and requests!
Dear Stephanie, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleHad a good experience with leaders for our recent move. Dom (our lettings agent) was very friendly, polite and helpful - he even came to my rescue within 10 minutes when I got locked in!
Dear Elizabeth Shade, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
1/5
GoogleLeaders Sevenoaks have given good service in the past but sadly standards dropped off increasingly in most areas from my four year experience. I don't think this is a poorly trained staff issue but simply very poor organisation and communication from the top. I would have to say don't use if you can possibly help it currently, until they sort their internal issues.
Dear Russell We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleGreat experience with Leaders Sevenoaks, very impressed with their speed, efficiency and how communicative they were during the letting process. A very special thanks to Amy, who was incredibly helpful and attentive and made the process ten times easier. Thanks again guys!
Dear Stephen, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI've worked with Kelly Collins for over a year as a contractor. Kelly has made my job easier through clear communication and accurate descriptions of work required. The last 2 years have been a challenge for all contractor's but Kelly has been a reassuring constant in her approach to the work we carry out. Thank you
Dear Allister, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAmy was absolutely fantastic from start to finish, polite, professional and a great sense of humour! Made me feel at ease as soon as I stepped in the property. I will be recommending Amy to my friends and family.
Dear Ambee, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleRecently moved into my new property with Leaders. One of the colleagues Amy, was more than amazing and went above and beyond to make sure everything was up to date and ready. Definitely deserves a raise.
Dear Callum, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleI called many agents in town, and can honestly say that Stephen and Leaders were the only company to take my unique circumstances into account and not disregard me straight away! Would highly recommend! An agent which actually listens, a breath of fresh air these days!
Dear Lee, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GooglePhoned Leaders to enquire about possible rentals in the area. Spoke with Amy who was really polite and helpful. There wasn't anything in our current market but we'll definitely be back and have recommended Leaders to some of our friends looking to buy in the area!
Dear Graham, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWorked with Amy on letting a property, she’s friendly, reliable and really quick at answering any questions we had. She helped us through reference checks and securing our first property so we felt comfortable and confident
Dear George Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLooking for a rental in the Sevenoaks area and have been super impressed with the service from Leaders. We've so far been working with Amy who has demonstrated great knowledge of the local area and stays in regular contact. Thanks so much!
Dear Lorraine, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleVery helpful with directions and explaining about the property that I was the first to view. I messaged the agent Dominic multiple times and he NEVER came back to me. I left messages on the office phone too and no one came back to me. Honestly, Leaders in what? It's the height of rudeness. A simple courtesy call would have taken seconds.
Dear Siobhan Smith, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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London has the most, with 1,270 reviews rated 4.9 out of 5, followed by St Albans with 821.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
