Trusted Agent profile · Surrey, Hampshire, West Sussex and more

Leaders estate agents in London, St Albans, Worthing and 13 more

4.7

★★★★★ Excellent

4,586 reviews across 20 offices and 2 platforms

www.leaders.co.uk

Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,586 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,576

Reviews on Google

All 20 offices

Facebook logo

2.6 / 5

5

Reviews on Facebook

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Leaders's 20 offices, most reviewed first. Each has its own page.

Latest reviews from every Leaders office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I would just like to say thank you to Leaders for being so helpful with every step of my move. Larissa has been especially helpful, answering any queries that I had quickly, professionally while remaining friendly and approachable at all times. Her responses to my queries are prompt and always relevant. Again many thanks!

Francesca · 2 September 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear Francesca Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Avoid at all costs. Once they have your money communication will stop. They do not assist with any problems. Useless!PositiveProfessionalism

Thomas · 28 August 2022 · Leaders Croydon (312 High Street)

Agent replied · 20 June 2024

Dear Thomas Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team

5/5

Google

Hold on to your hat if you want things to move along quickly!!! This was our first time renting a place,therefore at first we found it quite daunting.However we had needn't worried as we were taken care of from the start. A Massive shout out to Samara and team,who helped us all the way through the process of renting a property.Within less than two weeks of choosing a place, with the help from Samara we had already done everything including moving in.Thank you once again.We will definitely recommend. Robert & MiriamPositiveResponsiveness, Quality, Professionalism, Value

SnoopDog · 28 August 2022 · Leaders Croydon (312 High Street)

Agent replied · 20 June 2024

Dear Warisraw1 W, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Thank you to the team at Leaders and Rosie. It was a hitch free experience in getting my accommodation. I would recommend their services to anyone looking to get a place.

O · 28 August 2022 · Leaders Chichester

Agent replied · 27 August 2024

Dear Oluwabunmi Rotimi, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

This is the first time I have rented on my own and thanks to the great team at Leaders Chichester everything went smoothly from the viewing to all the checks up to the contract signing and handing of the key they were there to make sure everything went well for me. Many thanks!PositiveResponsiveness, Quality, Professionalism

Mikey · 28 August 2022 · Leaders Chichester

Agent replied · 30 July 2023

Dear Mikey Andales! Thanks for the amazing review and star rating! All the best, Customer Care Team

5/5

Google

I've recently moved and the service I received from Leaders Bromley has been great. Special thanks to Will Melhuish for answering to all of my enquiries very promptly and in a very friendly/professional manner.PositiveResponsiveness, Professionalism

Joni · 27 August 2022 · Leaders Bromley

Agent replied

Dear Joni Kukkola, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Unprofessional and arrogant, especially Helen at the Surbiton branch, who doesn't seem to know what she's talking about, nor does the other staff. Helen, who claims to be a twenty-year veteran in real estate, doesn't seem to fully understand the difference between an HMO and one family household and dared to tell me I had to be 'married' to my partner to be considered a 'family' member. I consulted a solicitor who confirmed what she said was wrong. Avoid them if you prefer to deal with professionals.NegativeProfessionalism

Andrey · 27 August 2022 · Leaders Surbiton

Agent replied

Dear Andrey We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

I have just moved in to a property and it couldn't have been smoother. Simon was responsive and efficient, showing me around during the viewing. Once the landlord accepted my offer, I was then liaising with Helen. Things ran smoothly, Helen was always quick to respond to my queries, efficient and polite. I had a great experience.PositiveResponsiveness, Professionalism

Susan · 27 August 2022 · Leaders Surbiton

Agent replied · 29 July 2023

Dear Susanmt84, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have dealt with Leaders in the past and have always received excellent service. The legalities of renting your flat are a bit of a minefield these days so you do need professional help. Both Helen and Simon Simon made this easy for me with assistance and advice much appreciated. Well done Helen and Simon Keep up the good work.PositiveResponsiveness, Quality, Professionalism, Value

Peter · 27 August 2022 · Leaders Surbiton

Agent replied · 29 July 2023

Dear Peter Bottomley, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I was looking for a 1 bed flat to rent and came across Leaders. Although I didn't end up renting with them, I thought Selwyn was a true professional. He was communicative, polite, and most importantly for me, he was no pressure. Probably one of the few lettings agent who hasn't made me feel rushed or forced into making an on the spot decision. He was clear about the market in an easy going way and felt comfortable to speak with. I was very happy with his manner that I would reach out again in the future.PositiveResponsiveness, Professionalism

Aisha · 27 August 2022 · Leaders London

Agent replied · 30 September 2023

Aisha, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Forest Hill.

5/5

Google

After me and my partner decided to move properties we contacted leaders and we spoke to Lucy Sullivan, after speaking to her and then meeting her at the property we liked she gave us a very clear tour, providing answers to all the questions we had and was very professional, smartly dressed and was very polite. 100% will return to leaders due to the service Lucy provided! Thank you x

Rob · 26 August 2022 · Leaders Worthing

Agent replied · 26 August 2023

Thats great thanks so much Ash, glad we could be of assistance. Neil

5/5

Google

Got amazing service from Mollie Daveys xPositiveQuality

Shoreditch · 25 August 2022 · Leaders St Albans

Agent replied · 30 September 2023

Dear Shoreditch Lashes, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Mollie is such a true professional, always so polite and helpful. The company should be proud to have her as a employee!!PositiveResponsiveness, Quality, Professionalism, Value

WEARESUBSAT · 25 August 2022 · Leaders St Albans

Agent replied · 30 September 2023

Dear Wearesubsat Coax, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Had the pleasure of working with the lovely Mollie Davey. She was so friendly and helpful and honestly made the process so easy! Would definitely recommendPositiveProfessionalism

Leah · 25 August 2022 · Leaders St Albans

1/5

Google

DO NOT TAKE THE NO DEPOSIT OPTION Leaders country-wide are prolifically conning renters into the no deposit option by lying that landlord will not agree to the tenancy without it. Leaders then pocket all the money and there is no benefit to the renter or to the landlord. Ross Kelsey of the St Albans branch misled me on this, and Scott Flanagan did not take my complaint seriously whatsoever despite my presentation of the emails with the lie stated explicitly, obviously because all of Leaders' staff are doing this in all branches of the UK. Both men have been highly unprofessional and untrustworthy and I'm overall very disappointed with the service by the St Albans branch.NegativeProfessionalism

Debbie · 25 August 2022 · Leaders St Albans

Agent replied · 30 September 2023

Dear Debbie We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers and we are currently investigating your complaint. Kind regards, Customer Care Team

1/5

Google

I would not rent with them ever again and lucky I will not have too. They are charging me to remove kettle, chopping board and toaster. Other hidden charges they do not ever tell you about. If I could give zero score I would. I would also watch out if you are renting with them and if they send someone to fix something at property as they might charge you for that too. Took 4 weeks to get back to me about when i will get my deposit back as they were trying to make sure they charge as little as possible.NegativeResponsiveness, Quality, Professionalism, Value

Sehar · 25 August 2022 · Leaders St Albans

Agent replied · 30 September 2023

Dear Sehar We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

I have been dealing with Leaders for a number of years and am delighted with their professionalism. The Lettings Team and Property Management Team are brilliant. Louise is always willing to help.PositiveResponsiveness, Quality, Professionalism

Fabrice · 25 August 2022 · Leaders St Albans

Agent replied · 30 September 2023

Dear Fabrice Guieu, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I am very happy! I was abroad when I found a flat I liked, and they provided me a video tour asap and every necessary information I needed. Special thanks for Ross Kelsey for guiding me trhough all the documentations.PositiveQuality, Professionalism

Dóra · 25 August 2022 · Leaders St Albans

Agent replied · 30 September 2023

Dear Dóra, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I was amazed by my recent experience with Leaders St. Albans. My agent was Alexandra she was so lovely and positive!! Highly recommended. I wanted something fast as I had already given my notice and we managed to find the perfect place for me and partner and finalise the process in 1 week to 10 days. Very satisfied 😊😊😊 Alexandra deserves a raise 😘❤️PositiveResponsiveness, Quality, Professionalism, Value

Kristina · 25 August 2022 · Leaders St Albans

Agent replied

Dear, Kristina Asabella, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

I had a really great experience with Leaders and wanted to thank Georgia in particular for making the process so smooth and easy for us. She was so helpful from the start, very generous with her time and answered all my (many!) questions thoroughly. Seems like a really lovely and professional company, i'll definitely use again and reccomend to friends .PositiveResponsiveness, Quality, Professionalism

Lisa · 25 August 2022 · Leaders St Albans

Agent replied · 30 September 2023

Dear Lisa, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Susie, is absolutely fantastic... I have dealt with other agents before but there is no comparison. She is bang on the button and nothing is to hard work. I would highly recommended Susie @ Leaders, Worthing. M Lucas.PositiveProfessionalism

Michael · 24 August 2022 · Leaders Worthing

Agent replied

This is a fantastic review thanks so much Mr Lucas, Susie is very grateful you took the time to leave this great feedback. Thanks, Neil.

5/5

Google

Made moving in so easy - great welcome hamper too! Liam Percival is the one who takes care of us there and he's super nice, friendly and so quick to sort out any issues we have.PositiveResponsiveness, Quality, Professionalism

Steve · 24 August 2022 · Leaders Worthing

Agent replied

Dear Steve, Thank you for leaving feedback of the recent experience you had with Liam from the Worthing Team here. Kind Regards Neil, Hollie and the Worthing Team.

5/5

Google

We had a complicated situation having just arrived back in the UK after 8 years living overseas. Susie was super helpful in making it easier for us to rent and overcome all the red tape. She was very easy to deal with, approachable, and always quick to respond. Many many thanks!PositiveProfessionalism

FolkArt · 24 August 2022 · Leaders Worthing

Agent replied · 24 June 2023

Thanks so much for your review, Susie is very grateful for you taking the time to leave a review. We look forward to getting you moved in. Thanks, Neil

5/5

Google

We have been using for 3 years whom have been supplying us with good tenants to our 5 properties. However, since we have been working with Susie, we have received far better service and care from Leaders and are far less likely to take our business anywhere else as we have a lot of confidence in Susie's ability to make sure she gets us the right tenant at the right money.PositiveProfessionalism

Proto · 24 August 2022 · Leaders Worthing

Agent replied

Thanks, what a great review for Susie, we look forward to working together on the next one. Have a great week. Thanks, Neil

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Leaders and its branches won awards at EA Masters in one year, most recently 2022.

Source: EA Masters winners lists, as published, linked by year.

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Questions about Leaders

Which Leaders office has the most reviews?

London has the most, with 1,270 reviews rated 4.9 out of 5, followed by St Albans with 821.

Where are the Leaders offices?

The 20 Leaders offices, by town:

Has Leaders won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.

Reviews may appear on more than one platform.

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