Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,586 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,586 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleQuick response, Alex is really helpful.
Dear Annis, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleThe worst place I have ever had dealings with .fill forms in they require, then nothing for weeks and weeks .you shouldn't forget people that want to rent .would of left no stars but wouldn't let me .
Dear Malcolm Goodwin, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI saw two apartments with Alex. She was kind, professional and helpful in answering our questions.
Dear Rosalia Maria, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBrilliant, helpful and top quality service from start too finish. Would highly recommend and look forward to doing business again in the future.
5/5
GoogleMollie is assisting me with some issues with the utility company post move-out that are causing a nightmare. Great service, Mollie! 👍 …
Dear Jurgen L, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLouise was so helpful and so so lovely when dealing with us. Would definitely use her again xx
Dear Razia, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery friendly staff, highly recommended
Dear Kamil , Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLouise was so helpful and friendly. Nothing was too much trouble and she went above and beyond to provide us with any extra information we asked for.
Dear Sian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders property management services in St Albans have been excellent. I have used them for 10 years and would not go anywhere else for this service. I have found the polite and efficient manner with which Leaders operate have given me a stress free experience. Thank you Leaders Property Management St Albans.
Dear Lorraine, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIt was a pain and stress free experience. Alexandra and her team were outstanding throughout the whole process
Dear Deniz, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSpoke with Ross today looking to find potential properties to rent, he was very relaxed and professional and after asking about my preferences managed to very quickly arrange an unexpected viewing of an even better property in minutes!
Dear Ryan, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI would give a 0 star If I could went to leaders found the property they took all document they need I paid the holding deposed after 2 weeks waiting they said we need a guarantor then I give them my guarantor all info and document they need then they said you will get the keys in 2 days after tow days nothing happened I called them they didn't even answer my call or return my call 3 days later they send me an email said sorry we giving a house to someone else because there was a missing singed by your guarantor just a excuse, you could call me and tell me about it that would of be done immediately and my guarantor already signed on early Monday morning at the end I found out they gave the house to there friend they wasted my time almost 3 weeks, Avoid leaders and don't waste your time and money.
Dear Akrayi Ali, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleJust started working as a contractor repairing and installing Appliances Staff are very professional and easy to deal with can’t believe how lucky I am
Dear Lee Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a fantastic experience when dealing with Leaders. Georgia Vaughan was very helpful, highly recommend! Thanks Georgia!
Dear Daniel Burke, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders Agents have been exceptional in customer service, striving to find suitable properties and being flexible in offering virtual viewings. The viewings were very helpful and offered by professional and knowledgeable agents.
Dear Daniel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSpoke with Mollie Davey who was very professional and answered all of my questions without no hesitation. Thank you so much Mollie, I will be in contact soon!
Dear Demi Macgregor, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIt was an easy and pleasant experience to book viewing with Leaders. Hannah was professional, friendly and helpful.
Dear Olena, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHannah Turner was quite helpful and answered all the questions from me. Great job!
Dear Mabena, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleEstate agents don't normally have the best reputation, however...Alex has been amazing, as has Scott. I have had my viewing arranged and carried out remotely, Alex liaised with the landlady with my queries, and came back to me promptly. It's just a shame that I can only give five stars. Thanks so, so much for making this whole process so incredibly easy and painless; I'll definitely be coming to you the next time that I move. You rock!
Dear Jonny, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHannah was really lovely and showed us the property with great interest and answered all the questions we had. Keep up the good work !!!
Dear Kasun, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had a great experience with Ms. Turner. We received prompt responses to our queries and she helped us with virtual viewing.
Dear Rupam, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAlex showed me round the flat with patience, letting me take my time, never pushing and answering any questions I had. Although I didn’t take the flat, I’ll definitely be looking out for other Leaders properties in the future. Thanks!
Dear Max Clarke, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI recommend Leaders Letting Agents, especially Louise, for their professional approach. Louise is always helpful and very knowledgeable, and her experience in property lettings and management ensures an excellent customer experience.
Dear Sue, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have dealt with Leaders ( and Darwoods before the takeover) in St. Albans for over sixteen years and always found them to be helpful and professional. Highly recommended.
Dear Andre Etienne, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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London has the most, with 1,270 reviews rated 4.9 out of 5, followed by St Albans with 821.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
