Trusted Agent profile · Surrey, Hampshire, West Sussex and more

Leaders estate agents in London, St Albans, Worthing and 13 more

4.7

★★★★★ Excellent

4,586 reviews across 20 offices and 2 platforms

www.leaders.co.uk

Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,586 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,576

Reviews on Google

All 20 offices

Facebook logo

2.6 / 5

5

Reviews on Facebook

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers1 review

5.0 / 5 Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Jorge, 7 June 2018Read the review from buyers

Landlords1 review

5.0 / 5 I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Lorraine, 13 October 2016Read the review from landlords

Tenants1 review

4.0 / 5 Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Anonymous, 18 January 2015Read the review from tenants

Our offices

Leaders's 20 offices, most reviewed first. Each has its own page.

Latest reviews from every Leaders office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I have been dealing with Deborah for approx 8 years now from the Worthing office. She has always been professional, polite, and able to deal with any issues I have managed to present to her. Always in a timely fashion and without any hesitation. She is a valuable asset to the company, and Leaders should be very proud of her. She more than deserves the occasional box of chocolates I send her as a thank you.PositiveResponsiveness, Quality, Professionalism

Paul · 24 August 2022 · Leaders Worthing

Agent replied · 24 June 2023

Dear Paul Lovell, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Leaders have been the estate agents managing the property we are renting for 2 years now. They have been absolutely fantastic. Our property manager Karen Gymer has been amazing, responds promptly to our concerns and any problems within the property gets resolved quickly. Highly recommended.PositiveResponsiveness, Professionalism

Mary · 24 August 2022 · Leaders Worthing

Agent replied

Dear Grace , Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have found the staff at Leaders Worthing to be nothing short of exceptional in their service delivery. I am on the cusp of moving into a property that for personal reasons the process needed to be smooth, quick and delivered with a human touch. What i can say up to this point is that Chelsea and Suzie have been a most welcome and warm team, allowing me to focus my mind elsewhere whilst they guided me through the process of letting. For this stage of letting with Chelsea & Suzie at Leaders Worthing i wouldn't hesitate to recommend them and i expect more of the same when I move into my property....why wouldn't i after such a warm experience thus far.PositiveQuality

Mark · 24 August 2022 · Leaders Worthing

Agent replied

Hi Mark, this is fantastic, thanks so much. It's been a pleasure helping you find somewhere, we hope you settle in quickly in your new place! Take care, Neil

1/5

Google

THE

Louisa · 24 August 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear Louisa In order for us to improve our services, it would be good for us to have more detail linked to your review and rating. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team

5/5

Google

Larissa Tilley is all of the above- can't ask for much more as there is none to give!PositiveResponsiveness, Quality, Professionalism, Value

Susan · 24 August 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear Susan Bowman, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Over the moon with the service I got from Larissa. Very helpful and responsive. CheersPositiveProfessionalism

Meagan · 24 August 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear Meagan, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Samara was very thorough, quick to respond to any queries I had and very professional throughout the processPositiveProfessionalism

Louise · 24 August 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear, Louise James, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Really helpful team and everything was done very professional and quickly ! Amber brooks was very quick when it came to communication! ☺️PositiveResponsiveness, Quality, Professionalism, Value

Team · 24 August 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear Samantha, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Amber was so lovely from the start of the viewing process to the finishing paperwork and handing over the keys. Very professional and helpfulPositiveResponsiveness

Roxanne · 24 August 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear Roxanne Ervin, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Samara was outstanding. She went beyond her call of duty. Her help to secure our accommodation was outstanding. She is a real asset to Leaders.PositiveResponsiveness, Quality, Professionalism, Value

Adrienne · 24 August 2022 · Leaders Weybridge

5/5

Google

I have always had excellent support and response times from Leaders. Thank you Larissa Tilley for all your hard work - especially with our recent boiler issues - all sorted and excellent customer service. Many thanks.PositiveResponsiveness, Professionalism

Monika · 24 August 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear Monika Nyikos, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Larissa is one of the most experienced and on the ball agents i have worked with in 30 years ! A true professional and understands both the tenants and landlord. Well done, looking forward to another year with Leaders.PositiveResponsiveness, Quality, Professionalism, Value

Peter · 24 August 2022 · Leaders Weybridge

Agent replied · 29 July 2023

Dear Peter, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Amber was amazing and extremely helpful with the entire moving process. She made my flat mate and I feel very comfortable and relaxed about this whole process as it was our first move! Would highly recommend using Leaders overall. Ben and James.PositiveResponsiveness, Quality, Professionalism

Charlotte · 24 August 2022 · Leaders Weybridge

Agent replied

Dear Charlotte Munro, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We had a great experience with Samara at Leaders for our house move. She is very professional and took the time to walk us through any questions we had regarding our move. Moving can be very stressful, but we found this experience to be very smooth and easy. I would not hesitate to use Leaders in the future and would like thank Samara once again for all the help and quick response time.PositiveResponsiveness, Professionalism

Mary · 24 August 2022 · Leaders Weybridge

Agent replied

Dear, Mary Yeomanson, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

I had rental flat from Leader Bromley Estate Agent a month ago. The office personnel were very polite and helpful. Specially; Mrs Shuk, concerned and solved any problem we have faced during process, helped us for every step. We were always in touch with her for any problem has occurred in property and she was helping immediately. Thank you so much to Shuk and Leader crew.

Husamettin · 13 August 2022 · Leaders Bromley

Agent replied

Dear Husamettin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I just want to say thank you to Leaders for the excellent, high quality service provided, especially by Helena throughout my property search. A shining example of what customer service should be like with great communication, attention to detail. patience, and consideration throughout also. Will most certainly be recommending their service to others and will look to work with Helena and Leaders in the future. Thanks once again!

L · 13 August 2022 · Leaders Bromley

Agent replied

Good afternoon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Thank you so much Leaders for helping us in searching our new house…Special thanks to Lucy and Jade really appreciated..!!

Aishwarya · 13 August 2022 · Leaders Worthing

Agent replied

Dear Aishwarya, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Just like to thank Lucy and the Lettings team at Leaders Worthing for their enthusiasm and drive in trying to find my wife and I a rental property within the Worthing area. Their professionalism and customer engagement shone throughout the whole progress.

Keith · 13 August 2022 · Leaders Worthing

Agent replied

Dear Keith, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Amazing staff! Very proactive and helpful! Was having a really rough time finding a place and an even harder time sorting out my move but Lucy and Molly were the best estate agents I could've asked for! They kept looking and pushed for me to have a smooth and timely move. Can't express how grateful I was to have them helping me out! Would definitely recommend their services as their staff will go above and beyond to get you where you want to be! Thanks again for your help and wish you all the best!

Anas · 13 August 2022 · Leaders Worthing

Agent replied

Dear Anas, Thank you for your review - we are very happy to hear your experience with Leaders Worthing has been satisfactory for you! We hope w ecan be of assistance in the future, have a great day!

1/5

Google

Rating only, no written review.

Mia · 30 July 2022 · Leaders Sevenoaks

Agent replied · 30 July 2023

Dear Mia Lumakin, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

Rating only, no written review.

Gavyn · 30 July 2022 · Leaders Sevenoaks

Agent replied · 30 July 2023

Dear, Gavyn Mytchel! Thanks for the great review! All the best, Customer Care Team

5/5

Google

Rating only, no written review.

LEILA · 30 July 2022 · Leaders Sevenoaks

Agent replied · 30 July 2023

Dear Leila Araújo, Thank you for the great review of our Leaders Estate Agents Sevenoaks team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team

5/5

Google

Great

Richard · 30 July 2022 · Leaders Sevenoaks

Agent replied · 30 July 2023

Dear Richard Baxter, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Business posted garbage in my mail slot

Blake · 30 July 2022 · Leaders Sevenoaks

Agent replied · 30 July 2023

Dear Blake We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Leaders and its branches won awards at EA Masters in one year, most recently 2022.

EA Masters winners in one year, the group and its branches: 2022.

EA Masters by year, 2022

Source: EA Masters winners lists, as published, linked by year.

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Questions about Leaders

Which Leaders office has the most reviews?

London has the most, with 1,270 reviews rated 4.9 out of 5, followed by St Albans with 821.

Where are the Leaders offices?

The 20 Leaders offices, by town:

Has Leaders won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.

Reviews may appear on more than one platform.

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