Trusted Agent profile
★★★★★
4,425 reviews across 20 offices and 3 platforms
Leaders has 4,425 reviews across 20 offices (London, St Albans, Worthing, Croydon, Bromley, Chichester, Weybridge, Sevenoaks, Surbiton, Cranleigh, Croydon, Southampton, Southampton, Southampton, Southampton, Fenstanton, Ocean Village, Sutton, Waterlooville and Woking) and three platforms, rated 4.7 out of 5 overall. Leaders has the most, 1,233. Checked 9 October 2026.
4,415
Reviews on Google
All 20 offices
5
Reviews on Facebook
Business-wide
5
Reviews on View Agents
All 20 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Leaders. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJosh and James at Chapel Road, Worthing were absolutely first class 😃 They couldn't have been more helpful, especially with the Internet stuff 😃 …
Dear Paul Cox We greatly appreciate your 5-star review and the time you took to share your experience with Josh and James. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleAVOID AVOID AVOID. WORST PROPERTY MANAGEMENT. Tenant for 3 years and the property management from Leaders was appalling throughout. The emergency repairs line is effectively non-existent. If you have an urgent issue outside of normal business hours, good luck getting any meaningful support. This is potentially dangerous when genuine emergency repairs are needed. Communication has been consistently dreadful. Every member of staff I dealt with seemed impossible to contact. Emails were poorly written or unanswered, promised callbacks never happened, and issues routinely required repeated chasing. Nobody appeared to take ownership of a problem or follow it through to resolution. The Section 21 process was handled badly. There appeared to be no proper checks regarding whether we had actually vacated the property, and now, almost 90 days after moving out, we are being chased for money relating to an unspecified issue. Despite multiple requests, no clear information or evidence has been provided explaining the charge. This is all before mentioning the challenges we faced with a consistently difficult landlord. A good managing agent should help resolve issues between tenants and landlords professionally and efficiently, but throughout our tenancy we felt unsupported and left to deal with problems ourselves. After three years as tenants, this has been an extremely frustrating experience from start to finish. Poor communication, poor organisation, and a complete lack of accountability.
Dear H J, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleI am currently looking to rent a property at St Albans, and Charlotte at Leaders is helping me find the right place. She has been really helpful and professional. Charlotte genuinely cares about her clients.
Dear Joanna Bartyzel We greatly appreciate your 5-star review and the time you took to share your experience with Charlotte. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Klea Lea! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleGreat experience and very professional, quick responses as well
Dear Carl Morgan We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleVery respectful and patient with me , I was late for the appointment but took time to direct me where I was supposed to go, you value people even at first contact , I couldn’t doubt I was in the right hands, I salute you
Dear Ruth Gunduza, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleWonderfull experience, very frendly sales person , very professional and straight forward , give us great device , flexible deposit options , fair prices . Absolutely recomand it. 👍 …
Dear Iulian Ababei We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleThe agent, Charlotte, was very professional and helpful at the viewing and overall throughout the process
Dear Samer Captan We greatly appreciate your 5-star review and the time you took to share your experience with Charlotte. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
4/5
GoogleWe had a good experience with Leaders, with prompt communication, taking time on the day of the viewing to comment about the property and the history of its location.
Dear Myriam Herigault, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
5/5
GoogleReally clear communication and efficient process from initial interest to getting you booked in for a viewing. Harrison, who arranged my viewing, is friendly and sorted a viewing really quickly.
Dear Matthew Wright We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleJake was brilliant throughout the whole process of finding my flat in Bromley. He was professional, responsive, and genuinely helpful from start to finish. Communication was always clear and quick, which made everything much less stressful.
Dear Iak We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleJake Raby from Leaders Bromley has been incredibly helpful, professional, and supportive throughout the whole process. He was always friendly, quick to respond, and made everything much less stressful. His communication and dedication really stood out, and I truly appreciate all his help. Highly recommended!
Dear Izabela Bucur We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleAmazing service! Jake was very helpful and professional in helping me look for my next property. Thank you again!
Dear Jess C We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI recently spoke with Jake at Leaders Bromley and was really impressed by how professional and polite he was. He took the time to understand exactly what I was looking for and helped me with everything I needed. He also promised to follow …
Dear Ana Bakotic We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleAnother Great review from me And a Huge appreciation post for being lucky enough to have such a Wonderful Property Manager Thank you Julie Westbrook at the Worthing Branch for Always going above and Beyond.
Dear Jacqueline Fox, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleHi, I have recently, on 2 x occasions needed to sort out issues on my rented property, & on both occasions have dealt with REBECCA. I cannot thank her enough for all her help & professional advice in the matters concerned. She explained everything to me & the issues were dealt with straight away, taking all stress & worry away from myself. I would just like to say THANK YOU Rebecca, you're a STAR. regards Barry
Dear Barry Pritchard We greatly appreciate your 5-star review and the time you took to share your experience with Rebecca. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleQuick , friendly and very supportive staff .
Dear Jeno Tanos We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHighly recommend. I attended multiple viewings with their team, and they were consistently helpful, professional, and knowledgeable. I also contacted their office directly, and they were quick to answer the phone and dealt with all of my questions efficiently.
Dear Huw Tong, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleWe have had a few viewings Nathan from Leaders recently, and i can wholeheartedly say we have never had such an excellent estate agent, from answering any questions to being respectful to the properties he shows us. He has been superb in all aspects of his job!
Dear Fraser Bretnall We greatly appreciate your 5-star review and the time you took to share your experience with Nathan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMolly was phenomenal in finding me a tenancy in the Bromley area. She had superb knowledge of properties that were soon to be vacant and found me a property before it was on market. …
Dear Calum Ayre We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleI recently moved into my new property with the help of Molly & Shuk, the ladies were absolutely amazing at making things move forward with our property. I was mainly in contact with Molly who did well to keep me updated and informed …
Dear Bethany Holland (bee) We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleWe had a great experience with Leaders Letting & Estate Agents. The agent Harrison who assisted us was incredibly kind, professional, and supportive throughout the process. …
Dear Nanditha Prakash We greatly appreciate your 5-star review and the time you took to share your … More
1/5
Google⚠️ ⚠️ Very poor experience with Leaders regarding tenancy process. I paid a holding deposit for the property at 49 Chesham Close, BN12 4BJ and completed all referencing requirements within the required timeframe. This can be verified in the documentation and screenshots. I was initially given a proposed move-in date of 10th April. Later, this was verbally changed to 24th April, which I accepted. During this process, I was also asked to proceed with arranging insurance for the property, which I completed in good faith based on their instructions and ongoing confirmation that the tenancy was progressing. However, I was later informed that the landlord had proceeded with another tenant and the property was no longer available. This was communicated without any proper written explanation despite multiple requests. Communication has been very poor, calls were not properly responded to, and no formal clarification has been provided regarding how this situation occurred. Based on my experience, the handling of the process was unprofessional and caused significant stress, delay, and unnecessary costs.
Dear Mohammed Saleem, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
1/5
GoogleExperience - Milton Drive Room, in London. Keep on getting rent arrears letters with a phone number associated with this office. April 10, 2026 - another rent arrears reminder is sent.
Dear Google Reviews, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Leaders has 4,425 reviews across its 20 offices, rated 4.7 out of 5 overall: 4,415 on Google, 5 on Facebook, 5 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Leaders has the most, with 1,233 reviews rated 4.8 out of 5, followed by Leaders with 810.
Leaders, 9-13 The Facade, Devonshire Road SE23 3HA; Leaders, 50 London Road AL1 1NG; Leaders, 53 Chapel Road BN11 1EG; Leaders, 312 High Street CR0 1NG; Leaders, 20 - 21 Church Road BR2 0EG; Leaders, 3 Northgate PO19 1BA; Leaders, 45 Baker Street KT13 8AE; Leaders, 137d High Street TN13 1UX; Leaders, 19/21 Claremont Road KT6 4QR; Leaders, 228 High Street GU6 8RL; Leaders, 57 Lower Addiscombe Road CR0 6PQ; Leaders, Canute Castle, Canute Road SO14 3FH; Leaders, 13 London Road SO15 2AE; Leaders, 363 Bitterne Road, Bitterne Village SO18 5RR; Leaders, 12 High Street, Eastleigh SO50 5LA; Leaders, 7 Rookery Place PE28 9LZ; Leaders, Canute Castle Canute Road SOUT; Leaders, 2-4 Mulgrave Road SM2 6LE; Leaders, 55-59 London Road PO7 7EX; Leaders, 14 Commercial Way GU21 6ET.
Yes. In The Trusted Agent 2026 awards: Leaders, London won Platinum.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.