Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe’ve had a really great experience with Tess from Leaders and couldn’t be happier with the service she’s provided. Her communication has been excellent throughout, always quick to respond, clear, and really helpful with any questions or concerns. She’s friendly and approachable, which has made everything feel easy and stress-free, while still remaining completely professional at all times. We’ve felt well looked after from start to finish and would happily recommend Leaders to anyone looking for a reliable and supportive lettings agent.
Amy · 23 March 2026 · Leaders Chichester
Agent replied · 13 April 2026
Dear Amy,
Thank you for such a wonderful review of Tess, I will pass on the kind words. Thanks for taking the time to write up the review.
Kind regards,
Max Roger,
Lettings Manager
★★★★★ 5/5
GoogleTino went above and beyond to help me when I randomly requested documentation for a tenancy from 5 years ago. A great company when I was a tenant and they are still setting the standard now.
Charlie · 23 March 2026 · Leaders Chichester
Agent replied · 13 April 2026
Dear Charlie,
Happy to hear regarding Tino efficiency & helpfulness, anything needed in future then do get back in contact.
Kind regards,
Max Roger,
Lettings Manager
★★★★★ 5/5
GoogleLeaders did really good job in completing my application for my rental property. In particular Nathan . Excellent communication and professional service.
M · 23 March 2026 · Leaders St Albans
Agent replied · 13 April 2026
Dear M Ahmed
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleExcellent service and staff willing to go the extra mile.
Nadine · 23 March 2026 · Leaders St Albans
Agent replied · 13 April 2026
Dear Nadine Barnett, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleLucy Miller was absolutely brilliant throughout our property search. She was professional, approachable, and always quick to respond, making the whole process feel smooth and stress‑free. Even though we found a property elsewhere, she remained helpful and understanding right to the end. Without a doubt, the best agent we encountered during our search, highly recommended
Harold · 23 March 2026 · Leaders Surbiton
Agent replied · 13 April 2026
Dear Harold Pacis
We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
Google0 out of 5 if I could
They rented my partner and I a flat with no heating and no hot water. We …
J · 22 March 2026 · Leaders St Albans
Agent replied · 13 April 2026
Dear J,
We value your feedback and sincerely appreciate you taking the time to share … More
★★★★★ 2/5
GoogleAvoid if you can, full details below.
After 4 months of constant chasing, I finally received my deposit back, actioned …
Justin · 22 March 2026 · Leaders Bromley
Agent replied · 22 April 2026
Dear Justin,
We value your feedback and sincerely appreciate you taking the time to share … More
★★★★★ 5/5
GoogleAlthough we didn’t reach the outcome we hoped for, Harrison was very helpful throughout the process. He kept me updated at every stage and communicated everything clearly. …
Andréa · 22 March 2026 · Leaders Bromley
Agent replied · 22 April 2026
Dear Andréa Paradella
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleRating only, no written review.
Kasarla · 16 March 2026 · Leaders London
Agent replied · 13 April 2026
Dear Kasarla Ajay! Thanks for the amazing review and star rating! All the best, Customer Care Team
★★★★★ 5/5
GoogleMacy is lovely! Super helpful and brightened up my day
Bola · 16 March 2026 · Leaders London
Agent replied · 13 April 2026
Dear Bola Okunade
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleOverall just bad and slow communication and we had to work so hard to get our deposit back. Not using Leaders again.
Firstly we never had any bins in our apartment so we were told to leave the trash in the bags on the road which frequently got raided by animals/birds and made mess over the street. When we ended our tenancy, we heard nothing about our deposit being returned for ages until we reached out. Then we were hit with them trying to take pretty much our entire deposit for things like carpet cleaning (when carpets were in a bad way when we moved in) and £600+ for painting the COMMUNAL corridor of the apartment building. It took so long for any response to dispute this, we kept ringing, emailing and going into the branch only be told our property manager Kelly wasn't in or to contact her via email, we had radio silence. When we finally got a response a tiny bit was taken off the bill. We argued more with evidence to show the state of the carpets and corridors when we moved in. All we had to say was "2 other flats share this corridor, why are we paying for the communal area to be painted", and that was scrapped. Clearly just trying to get money off us. When we finally agreed a deposit return, it then took nearly 2 months to actually get it into my bank account and when we kept chasing it, only being told "I'll chase the accounts team". Finally 5 months after our tenancy ended we got our deposit back.
Maddy · 13 March 2026 · Leaders Sevenoaks
Agent replied · 13 April 2026
Dear Maddy Adamson,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleConnie is amazing, efficient, friendly and totally professional. Highly recommend
Fran · 13 March 2026 · Leaders Sevenoaks
Agent replied · 13 April 2026
Dear Fran Mills
We greatly appreciate your 5-star review and the time you took to share your experience with Connie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSelwyn, James, Macy, Lillie and Lucy gave me fantastic service. Recommend to all Landlords 100%
Adeniyi · 13 March 2026 · Leaders London
Agent replied · 13 April 2026
Dear Adeniyi Ambali
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat experience, thanks to Selwyn and Lillie for being so hopeful with the move.
Alfie · 13 March 2026 · Leaders London
★★★★★ 5/5
GoogleGreat job, very helpful Lillie and macy have been brilliant
Millie · 13 March 2026 · Leaders London
★★★★★ 5/5
GoogleRiz was a great agent. He did an amazing job and helped and supported us throughout the entire buying process. I can recommend him enough!
Caio · 13 March 2026 · Leaders London
Agent replied · 13 April 2026
Dear Caio Passador Garcia
We greatly appreciate your 5-star review and the time you took to share your experience with Riz. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRiz was absolutely amazing, made us comfortable every step of the buying process, keeping us timely informed and reassured throughout.
Manuella · 13 March 2026 · Leaders London
★★★★★ 5/5
GoogleMacy, Lily & Selwyn.. Thank you for supporting my recent move and making the process a seemless one. :)
S · 13 March 2026 · Leaders London
★★★★★ 5/5
GoogleMacy and Selwyn. At first i came they where sweet and answered my questions.
Khushali · 13 March 2026 · Leaders London
Agent replied · 13 April 2026
Dear Khushali Kothari, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleSelwyn Pacheco at Leaders Forest Hill is best Estate Agent for my properties over 15 years. Recommended to all Landlords.
Adel · 13 March 2026 · Leaders London
Agent replied · 13 April 2026
Dear Adel Nezal
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleRating only, no written review.
Tristan · 13 March 2026 · Leaders London
Agent replied · 13 April 2026
Dear Tristan Morgan! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
★★★★★ 5/5
GoogleMacy was super helpful and answered all of my questions!
Drithi · 13 March 2026 · Leaders London
Agent replied · 13 April 2026
Dear Drithi Charmanna
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad a great experience at leaders. Been visited for the Lettings , Selwyn and Lucy were too friendly and they have provided extreme support to choose and select the perfect fit as required.
Nasreen · 13 March 2026 · Leaders London
Agent replied · 13 April 2026
Dear Nasreen
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn and Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat experience with leaders. We have visited it for let the property. Selwyn and Lucy were helpful and they received us very well.
Karthik · 13 March 2026 · Leaders London
Agent replied · 13 April 2026
Dear Karthik Yejju
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn and Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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