Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleLooking for a place to rent can be time consuming and stressful, for someone who has a very busy job I need to move quicky. The overall customer experience was pretty impressive. Megan has been super responsive from registering my interest to the signing the tenancy agreement. An overall efficient and seamless process.
Michelle · 6 December 2024 · Leaders Bromley
Agent replied · 27 December 2024
Dear Michelle Jones
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery friendly and helpful! Answered messages quickly and was very accommodating with viewings.
Megan · 6 December 2024 · Leaders London
Agent replied · 11 December 2024
Dear Megan Adams
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery good experience, special thanks to Selwyn, best agent I ever contact to.
Артем · 5 December 2024 · Leaders London
Agent replied · 11 December 2024
Hi Артем Стоцький, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
★★★★★ 5/5
GoogleVery good agency, nice price and very helpful agents. I’m working with Selwyn and it seems for me he is working 24/7. He always respond very quick, always answer the questions, offer a lot of opportunities and very supportive. I’m impressed and it’s a 5 stars definitely!
Yeva · 5 December 2024 · Leaders London
Agent replied · 11 December 2024
Hi Yeva Trenina, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
★★★★★ 5/5
GoogleI dealt with Erin in the Sevenoaks branch, she was very helpful and informative. Would recommend!
Kian · 4 December 2024 · Leaders Sevenoaks
Agent replied · 11 December 2024
Dear Kian Pearce
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAmazing service. Erin helped me clear referencing quickly and went above and beyond to help me. If I could give 6 stars I would! Highly recommended.
Valenti · 4 December 2024 · Leaders Sevenoaks
Agent replied · 27 December 2024
Dear Valenti Muller
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBig thank you to James Henman for his assistance throughout our search!
Babacan · 4 December 2024 · Leaders London
Agent replied · 11 December 2024
Babacan, we are so pleased you enjoyed your visit to Leaders Estate Agents Forest Hill!
★★★★★ 5/5
GoogleVery responsive and quick help from Selwyn!! Very helpful when looking for a flat, and booked us quickly in for a viewing.
Julie · 4 December 2024 · Leaders London
Agent replied · 11 December 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleOutstanding service. From the very first interaction,
Selwyn demonstrated exceptional professionalism, efficiency, and a genuine commitment to meeting my needs.
Funmilola · 4 December 2024 · Leaders London
Agent replied · 11 December 2024
Hello Funmilola Tijani, we appreciate you taking the time to leave us this feedback.
★★★★★ 5/5
GoogleSelwyn was really helpful throughout the process of moving and was always quick to respond to our questions. He gave us time to look around the property and was very knowledgeable. I’d definitely use Leaders again!
William · 4 December 2024 · Leaders London
Agent replied · 11 December 2024
William Dillon, reviews like this give us motivation and help us ensure we provide high-quality care.
★★★★★ 5/5
GoogleAmazing service, and great people, Owen S is particularly great, always hard working and goes out of his way for us and on Saturdays etc aswell, LEGEND!
Toby · 2 December 2024 · Leaders Worthing
Agent replied · 9 December 2024
Dear Toby Pollard
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFantastic company, Owen was great at dealing with our enquiries and helped us a lot! Happy overall!
Kelly · 2 December 2024 · Leaders Worthing
Agent replied · 9 December 2024
Dear Kelly Sherriff
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI met several agents to find me a tenant in Worthing. Susie Wright was the last one. I immediately knew that I wanted to use Leaders as she was so warm, friendly, and efficient. She’s found me a lovely tenant and I am pleased with the rent achieved for my property. She also found my daughter
a nice home too, for which I am very grateful.
Thank you Susie, Kathy Fairley
Kathy · 2 December 2024 · Leaders Worthing
Agent replied · 9 December 2024
Dear Kathy Fairley
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSELWYN has been very helpful, efficient and fast to respond, thanks for your help!
Carlo · 27 November 2024 · Leaders London
Agent replied · 11 December 2024
Carlo Negri, we are so pleased you enjoyed your visit to Leaders Estate Agents Forest Hill!
★★★★★ 5/5
GoogleHad the chance to have an email conversation with Selwyn when I was trying to book a house viewing. He was very fast to respond and easy to talk to. Thank you :)
WhatYvonneLoves · 27 November 2024 · Leaders London
Agent replied · 11 December 2024
Whatyvonneloves, reviews like this give us motivation and help us ensure we provide high-quality care.
★★★★★ 1/5
GoogleThe service was absolutely appalling, especially from Julia. While she initially pretended to be helpful, her complete lack of transparency, professionalism, and basic competence turned our moving process into a nightmare. She was very rude on the phone and did not apologise once for delaying our move-in day multiple times.
After moving in and paying rent on time, our landlord received letters claiming we hadn’t paid, only for it to be revealed that the fault was entirely on Leader's side. This wasn’t a one-off; these kinds of careless, avoidable mistakes were constant, and Julia’s response was to deflect blame onto us rather than owning up to her incompetence. She didn't even bother to contact us to check if we had paid rent or not?!
Letting agencies are meant to support tenants and streamline the letting process, but this agency and Julia in particular did the exact opposite. If you enjoy stress, frustration, and dealing with people who have no idea what they’re doing, this is the agency for you. Julia failed spectacularly at even the basics.
Beatriz · 27 November 2024 · Leaders Weybridge
Agent replied · 27 December 2024
Dear Beatriz Clemente,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleKatie and Sadie were responsive, helpful and professional throughout the purchase process.
Joshua · 26 November 2024 · Leaders Croydon (312 High Street)
Agent replied · 10 December 2024
Dear Joshua Leclair
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMethembe was just amazing, such a seamless process from start to finish! Would highly recommend Leaders for your next new home!!
Ask · 26 November 2024 · Leaders Croydon (312 High Street)
Agent replied · 10 December 2024
Dear Ask Ami
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeaders did a great job of handling the sale of my property when I was not in the locality. Keyan kicked things off with the advertising, and found me a solicitor who was both highly efficient and helpful with any queries. Steve took the trouble to find exactly the right buyer, provided updates on the property throughout the process and even managed to keep me smiling. And Hannah liaised with all the other agents, using an email list as we approached exchange, keeping me in the loop with what was a challenging chain. A huge thank you to the team.
Jennie · 25 November 2024 · Leaders Worthing
Agent replied · 9 December 2024
Dear Jennie De-vriendt
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had a very positive experience from Lily Jones, she is helpful, responsive and exceeded our expectations. Happy to recommend and a pleasure to deal with.PositiveProfessionalism
Chris · 24 November 2024 · Leaders St Albans
Agent replied · 8 December 2024
Dear Chris Wilkins
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRating only, no written review.
Alexandra · 24 November 2024 · Leaders Bromley
Agent replied · 8 December 2024
Dear Alexandra Tucu, Thank you for the great review of our Leaders Estate Agents Bromley team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
★★★★★ 5/5
GoogleWe had a highly positive experience with Leaders, with Megan in particular standing out for her professionalism. She was friendly, understanding, attentive, and responsive throughout the entire process. Megan made finding a new home a seamless and enjoyable experience. She was patient, addressing all of our questions promptly, and effectively managed any issues with the landlord. Overall, we are extremely satisfied with our experience at Leaders and would highly recommend their services.
Divine · 24 November 2024 · Leaders Bromley
Agent replied · 8 December 2024
Dear Divine Osanapa
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery nice and supportive team and especially Selwyn Pacheco.
Meer · 20 November 2024 · Leaders London
Agent replied · 11 December 2024
Meer Wais, thank you so much for the positive review!
★★★★★ 5/5
GoogleGood communication and professional letting services from Selwyn, helpful and kind, would recommend 👍 …
Shangda · 20 November 2024 · Leaders London
Agent replied · 11 December 2024
Shangda Jin, reviews like this give us motivation and help us ensure we provide high-quality care.
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