Trusted Agent profile · Surrey, Hampshire, West Sussex and more

Leaders reviews in London, St Albans, Worthing and 13 more

4.7

★★★★★ Excellent

4,425 reviews across 20 offices and 3 platforms

www.leaders.co.uk

Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Weybridge, Sevenoaks, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,425 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,415

Reviews on Google

All 20 offices

Facebook logo

2.6 / 5

5

Reviews on Facebook

Business-wide

View Agents logo

4.8 / 5

5

Reviews on View Agents

All 20 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Leaders's 20 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Leaders office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

l am very happy with Leaders, l struggled to rent out my flat and after 1 phone call l was very impressed with their services. They were quick ,professional and best of all they found me a tenant very quickly with their knowledge of the market. They know the market well and they found me a tenant very quickly at a competitive price. They kept me informed of the process at every opportunity and l am very happy with the service they provide.

Emma · 26 November 2016 · Leaders Surbiton

Agent replied

Hi Emma, thank you for taking the time to leave a review. We are delighted you are very happy with the service and will make sure to pass your kind words onto the team.

4/5

Google

Happy with service, available during office hours and get back to us quickly with resolution to problems with little fuss

Andy · 26 November 2016 · Leaders Chichester

Agent replied

Hi Andy, thank you for taking the time to leave a review. We are pleased you have been happy with the service.

1/5

Google

Never rent with leaders what disgraceful service, very rude and are not willing to listen to complaints about property you rent. .How can you being leaders, confirm we can have pets then turn round months later and state we can't, even though we have an email confirmation stating we can and James at leaders said we could before we signed our tenancy.

Angela · 26 November 2016 · Leaders Chichester

Agent replied

Hi Angela. We are sorry that you have not been happy with the service of our branch. I have spoken to the branch regarding your comments and further investigation shows that the tenants were keeping Guinea pigs without the permission of the Landlord. This was noted on a mid-term property visit. The Landlord was then advised and asked the Chichester team to clarify - the tenants response was they were looking after them temporarily for a friend and then said they have been given verbal authority to have pets at the start of tenancy however, unfortunately the tenancy agreement does not reflect this. If you would like to discuss this further then please don't hesitate to email customerservices@leaders.co.uk. Many thanks. If you would like to discuss any of this any further, please do not hesitate to contact our customer service team at customerservice@leaders.co.uk.

1/5

Google

Firstly DO NOT RENT WITH THIS AGENT. I rented a property in greylingwell for 7 months, initially they were helpful and effective. However as soon I I had paid my deposit and was in the house the incompetence and ignorance from this company started. I Initially photographed ever slight mark or scuff in the house, an essential step when operating with these con artists. On check out they argued that the marks were my doing, even though the photos o had provided to them on the second day of renting showed all disputed imperfections in the house. After an extensive exchange of emails they still would not release my deposit. Further more they attempted to charge a further £600.00 cleaning charge on check our. Despite the house being in a better state of cleanliness than when I first moved in. Furthermore the charge came without an communication or updates to my self. I asked for an invoice for the "work" and after a week or so a hand written note with the wrong address was emailed over to me. I pointed out that the address was not the property I had rented and they replied with this is because of a mistake made their or team but the invoice is still for the property on Lloyd road I had rented. I asked how an invoice for a property on the other side of town could be related to me?? They failed to provide any answer and still held my full deposit. During the rental period they refused to fix the leaking sink or reply to any of my messages. They were rude and incompetent and failed to meet any of the requirements expected of a property management company. These con artist will hold any money they can without justification and after talking with others who have rented from them it is common practice, most likely the way the make most of their money. A FINAL WARNING: DO NOT DO ANY BUISNESS WITH THESE THEIVES.

Nathan · 26 November 2016 · Leaders Chichester

Agent replied

Hi Nathan. I have spoken to the property management team regarding your comments. There was never a charge of £600 for cleaning - the cleaning fee was £215 and was not in regards to the initial scuffs and marks that you took photos of at the beginning of the tenancy. It was for removal of rubbish and also gardening works at the cost of the landlord. The checkout report evidenced the required works and outstanding cleaning items as discussed in an email on 26 June from Katie on our Property Management team . The invoice with the wrong address was apologised for, and was for the property but the contractor put 102 Lloyd Road instead of 105 so was not for a property on the other side of town. Your deposit was held as we were awaiting a forwarding address from yourself. In regards to the en-suite, a contractor was instructed to look at the sink and arrived the same day and fixed it. I hope this provides enough information in regards to your comments. If you would like to discuss any of this any further, please do not hesitate to contact our customer service team at customerservice@leaders.co.uk.

5/5

Google

Very efficient. friendly service and all matters dealt with professionally

John · 26 November 2016 · Leaders Chichester

Agent replied

Hi John, many thanks for taking the time to leave a review.

5/5

Google

I have always found Leaders to be attentive to both landlord and tenant, which counts for a lot. I have no hesitation in recommending Leaders in Chichester

Simon · 26 November 2016 · Leaders Chichester

4/5

Google

Leaders have managed my property for a number of years and have always been very helpful and responsive when dealing with any issues that have arisen, including arranging for contractors to undertake repairs.

Jane · 26 November 2016 · Leaders Chichester

5/5

Google

An excellent service from the beginning throughout the whole tenancy period. Keen eye on the details (in a positive aspect of course)

Pawel · 26 November 2016 · Leaders Chichester

Agent replied

Hi Pawel, thank you for taking the time to leave a review. We are really pleased you found the service excellent throughout your tenancy.

5/5

Google

I have used Leaders as our agents for letting property for many years. I have always found that the staff have been responsive and dealt with any issues promptly and satisfactorily and at the same time offered excellent advice. Furthermore our tenants are very happy with the service from Leaders and Happy Tenants mean stress free Landlords.

Malcolm · 26 November 2016 · Leaders Chichester

Agent replied

Hi Malcolm, thank you for taking the time to leave feedback. We are really pleased you have been happy with the service. We will be sure to pass you comments onto the team.

5/5

Google

I could not be more satisfied with the service I receive as a landlord from Leaders Office in Chichester. I know also from recent feedback that our tenants are as happy with their service. I contact mostly Sheila and I have always found her extremely professional, efficient, polite and friendly. I currently live abroad and I have full peace of mind leaving the management of my family home in the hands of Leaders. I hope to continue this excellent relationship with Leaders and I highly recommend their services. Well done to the Chichester Team!

Alexandra · 26 November 2016 · Leaders Chichester

Agent replied

Hi Alexandra, many thanks for taking the time to leave a review. We are really pleased you have been satisfied with the service and would highly recommend us. We will be sure to pass you comments onto the team.

5/5

Google

5.0 /5 Excellent communication. The client was found quickly and despite setbacks everyone remained positive throughout the process. Paul in sales and Lucy in the office were great chasing clients and solicitors, every day if need be. I couldn't recommend them more strongly. All my communication with Leaders has always been of the highest professional standard. We used Leaders previously as a Landlord and again the service was excellent. All issues reported by the tenant were dealt with quickly. I suspect that sometimes the agent is reviewed on the efficiency of the Landlord (something often beyond their control). The contractors they have used have been reasonably priced and efficient.

Peter · 26 November 2016 · Leaders Chichester

Agent replied

Hi Peter, thank you so much for taking the time to share your feedback. We are delighted you have been happy with the service, and we will pass your comments on to the team.

5/5

View Agents
Landlord

an excellent service for landlords and tenants.

I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems to do with property. I feel happy to go to them if I have any concerns or queries. .

Lorraine · 13 October 2016 · Leaders Waterlooville

5/5

Google

I have just purchased my first house through Leaders. Both Camilla and Jenny have been incredibly helpful, friendly and always available to help throughout the entire process. As my husband and I are first time buyers, we naturally had lots of questions throughout the process which Jenny and her team were more than happy to answer. I can't recommend Leaders enough. Thank you!

Lucy · 1 October 2016 · Leaders London

Agent replied · 30 September 2023

Hi Lucy, thank you so much for your feedback. We are pleased you have been happy with the service and would recommend us. We will be sure to pass on your kind words to the team, in particular Beth and Jenny.

5/5

Google

Accurate description. There are no hidden fees. Fast and high-quality work. Good team. Thank you all.

Владимир · 10 February 2016 · Leaders Sevenoaks

Agent replied

Thanks for the review, glad you found our service efficient.

5/5

Google

Nothing but praise for Leaders the entire team at leaders St Albans were really helpful from the start to finish but special mention must go to Norman Mead., who took the time to understand our requirements and looked after us from initially viewing to signing up for a tenancy with such little fuss in no time at all, just what you need during what can be a stressful experience! Special mention to Norman for being awesome! By far the best letting agency in St Albans. I have dealt with the lettings team who are all faultless in their efforts! professional, efficient and experienced lettings team, and breath of fresh air!! An excellent service all round, quick and concise. Leaders St Albans, very good from paperwork to the delivery of keys for the property. Overall an excellent experience with everyone at Leaders being a complete joy to work with. I would highly recommend LEADERS!!!

V · 10 February 2016 · Leaders St Albans

Agent replied

Thank you very much for your review, the team really appreciate all feedback we receive. I am sure Norman will be very pleased with your kind comments

5/5

Google

Prompt and efficient service. Got the job done quickly and without fuss.

Neil · 10 February 2016 · Leaders St Albans

Agent replied

Many thanks Neil for taking the time to leave a review. We hope you have settled in to your new home and enjoy living in St Albans

2/5

Google

We were tenants who used Leaders in St Albans to rent a property. We have had a negative experience of them and have found them unhelpful and frustrating. a few examples are as below: - They told us we couldn't move in for another week after the advertised move in date (resulting in my housemate and I being homeless for a week!) because the flat was being cleaned- it had had some internal building work done so was filthy, therefore we were prepared to wait the week. However when we came to move in, no one from the agency had bothered to check the flat and low and behold nothing had been cleaned and we had to move in to an industrially dusty flat. We also then spent a week cleaning it ourselves and had no money off of our rent! -We paid them a huge amount of money to essentially change our names over and give us our keys. The agency forgot to register us as new tenants with our utility bill companies (a service they had said they offer as part of this fee) we therefore had to set everything up ourselves. -The staff we have dealt with have not been very helpful when we've called them, other than a very nice lady who helped us contact our landlord when our heating broke when it was snowing. She was filling in for a guy who said he could help us urgently but then took 2 hours for his lunch break! We definitely would not recommend leaders and would not use them again.

Laura · 10 February 2016 · Leaders St Albans

Agent replied

Thank you Laura for taking the time to leave a review. We are very sorry to hear you have not received the high level of service we pride ourselves in providing. Unfortunately this type of situation does arise on a rare occasion where the Landlord manages a property and Leaders have no involvement during a tenancy. With regards to your personal situation if you wish to discuss the matter further please contact our office on stalbans.admin@leaders.co.uk

5/5

Google

Lou - Fabulous as ever! You always manage to sort my problems out. What would Leaders do without you! Your support for us Landlords is as exemplary as it always is which is as important as actually getting the property let in the first place. Well done!

Jane · 10 February 2016 · Leaders St Albans

Agent replied

Thank you very much Jane for leaving such a great review of our Senior Branch Administrator. I am sure Louise will be very pleased and appreciate your very kind words

1/5

Google

I feel embarrassment on behalf of them. They are very unprofessional. It takes ages to get back to me. They ignore my emails. They want me to pay the energy of the flat I am renting for a period of time where I was not even renting it yet! They do not help me at all. They have the worst customer service and rather than solutions they give me problems. I totally do not recommend it.

Daniel · 10 February 2016 · Leaders Weybridge

5/5

Google

Thank you for the help from staff. Staff was very helpful and very clear with the instruction.

Ankur · 10 February 2016 · Leaders Bromley

Agent replied

Thanks for the review Ankur, we are glad we could be of assistance.

5/5

Google

Excellent customer service, market based advice and very professional. What more do you want from a letting agent. leaders meets all these requirements

Philip · 10 February 2016 · Leaders Worthing

Agent replied

Thanks for your feedback Philip - its great to know we are delivering exactly what our customers require. We look forward to working together for many years to come.

5/5

Google

I would like to thank Leaders of Worthing for all there help when I first was looking for a place to live the staff were so helpful and great to get on with and made you feel at ease. I would highly recommend you go to Leaders if you are looking for a place to live to rent or to buy.

George · 10 February 2016 · Leaders Worthing

Agent replied

Hi George, thank you so much for your kind review and for taking the time to leave feedback. We will be sure to pass your comments on to the team!

5/5

Google

Leaders bent over backwards to support with many difficult situations that arose with the letting in a timely, professional and supportive manor. Couldn't have managed without their help, quite frankly. Thank you.

Kev · 10 February 2016 · Leaders Worthing

Agent replied

Hi Kev, Many thanks for your kind words. We do our very best to please our customers, so we are really glad that you have been happy with our service.

5/5

Google

Leaders bent over backwards to support with many difficult situations that arose with the letting in a timely, professional and supportive manor. Couldn't have managed without their help, quite frankly. Thank you.

Kev · 1 January 2016 · Leaders Worthing

Agent replied · 30 December 2023

Hi Kev, Many thanks for your kind words. We do our very best to please our customers, so we are really glad that you have been happy with our service.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Leaders

How many reviews does Leaders have?

Leaders has 4,425 reviews across its 20 offices, rated 4.7 out of 5 overall: 4,415 on Google, 5 on Facebook, 5 on View Agents. Company-wide Facebook reviews for Leaders are counted once, not once per office.

Which Leaders office has the most reviews?

London has the most, with 1,233 reviews rated 4.8 out of 5, followed by St Albans with 810.

Where are the Leaders offices?

The 20 Leaders offices, by town:

Has Leaders won any awards?

Yes. In The Trusted Agent 2026 awards: Leaders, London won Platinum.

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