Leaders reviews in London, St Albans, Worthing and 13 more

★★★★★ 5/5

Google

As a landlord, I have been a customer with Dawn of Leaders for some seven years and 3 separate tenants. Dawn has always been great and has often gone 'above and beyond the call of duty'. If I wasn't 100% happy with the service, I wouldn't be using Leaders after seven years. And having read the review of Laura, I can only surmise that some people are professional complainers. That's the trouble with review sites; it's far too easy to malign people, with no possible comebacks. A friend who rents holiday homes in Greece has told me that he gets people ringing him up (not emailing, that would be evidence) and saying that unless they get a discount, they will write a bad review on Trip Advisor. Enough said.

Kevin · 1 August 2015 · Leaders Sevenoaks

★★★★★ 5/5

Google

Excellent efficient company, we put our flat up for rent with Leaders and they took care off everything always keeping us informed of any problems all the staff are very friendly, if you are looking to either put a property up for rent or looking to rent a property Leaders will give you an excellent service. The same applies if you are looking to sell or buy a property, we have put a property up for sale and as we are not local everything was done online and I could not have asked for a more friendly and efficient service. My final comment would be for all aspects of renting out your property, renting a property or buy and sell a property I would highly recommend Leaders Worthing.

John · 24 March 2015 · Leaders Worthing

★★★★★ 1/5

Google

Terribly rude and extremely unprofessional. When making a query about renting a very expensive property, I inquired about the basics as I had never rented before. I spoke to Dawn in the Sevenoaks branch and I simply asked for how the depository scheme worked and what ombudsman Leaders was under as I had heard horror stories previously about renting and wanted to reassure myself. Needless to say, Dawn lived up to image British letting agents have. She got very defensive about why I was asking even though I had already explained to her but she was so suspicious about me she told me to go onto their website and look there instead of politely telling me herself and then hung up. Well done on your professionalism and kindness Dawn.

Laura · 10 February 2015 · Leaders Sevenoaks

★★★★★ 5/5

Google

I have had dealings with Dawn on many occasions and have never known her to be rude, she has always been very friendly and totally professional. I have always found her advice to be helpful and her knowledge of the local area to be valuable. I would recommend Dawn unreservedly.

Jan · 10 February 2015 · Leaders Sevenoaks

★★★★★ 5/5

Google

I contacted Leaders when looking for a rental property for my family and Dawn was very friendly, helpful and offered great advice. Her knowledge of the local area was excellent and she took the time to get to know my requirements. I would have no hesitation recommending Dawn and Leaders to others looking for a professional and friendly service. Thank you Dawn for your friendly efficient service. You made our experience stress free and hassle free.

Cally · 10 February 2015 · Leaders Sevenoaks

★★★★★ 5/5

Google

I have been a landlord for over 20 years. I have used Leaders (formerly Darwoods) in St Albans over many years and they have always, been highly professional, efficient and straightforward to deal with. Staff are pleasant and courteous and telephone calls are returned and correspondence dealt with promptly in a quiet and efficient way without difficulty or problem. (My tenants have also been grateful for the quick way in which deposits have been returned!) It is customary to focus solely on the sales effort in lettings but it should be emphasised that the firm’s administration and property maintenance departments have also all been very good and responsive. They have also been proactive in forewarning and providing guidance in respect of any pending statutory matters or regulations which landlords need to be aware of. I deal with agents in various parts of the countryside, and without exception, my own personal experience has been that Leaders’ service is superior to others. I would have no hesitation in recommending this firm to potential landlords.

Colin · 10 February 2015 · Leaders St Albans

★★★★★ 5/5

Google

Everything is done smoothly which means that I don't have to worry about anything when my tenants change. I am very pleased with the service provided.

Colleen · 10 February 2015 · Leaders St Albans

★★★★★ 5/5

Google

I am a landlord and I have been using the St Albans office for many years now. I have nothing but praise for all the people I have dealt with at Leaders (Darwoods) and I have received great service from them. I have also received very positive feedback from my tenants. I would strongly recommend Leaders without any hesitation to both tenants and landlords. Sincerely, Nick

Nick · 10 February 2015 · Leaders St Albans

★★★★★ 5/5

Google

The whole process was extremely easy, kept informed all the time, couldn't have been better for a first time letting.

Chris · 10 February 2015 · Leaders Cranleigh

★★★★★ 4/5

View Agents

Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked around it a couple of times and the first guy didn't really know the area - although he was very new. Overall - good, professional.

Anonymous · 18 January 2015 · Leaders Fenstanton

★★★★★ 5/5

Google

Helpful during my moving. No problems with them letting my new flat.

José · 27 December 2014 · Leaders London

★★★★★ 5/5

Google

I have had a number of Letting Agents in London and so far (6 weeks in) Leaders have been by far the best. Really accommodating with requests when moving in and love the house

Paul · 27 December 2014 · Leaders London

★★★★★ 5/5

Google

Elaine and I would like to take this opportunity to thank the staff of Leaders - Forest Hill, particularly Laura, Selwyn, Jenny and Lucy for all that you have done. You have all been an absolute pleasure to deal with and have made the stress of moving that much easier. We are both very much looking forward to living in our new home and are already enjoying being back in London. Many thanks!

Justin · 27 December 2014 · Leaders London

★★★★★ 5/5

Google

I was really impressed with the quality of service that Leaders offered. They were always quick to keep me update on the progress of my tenant search and ultimately found some great tenants for my property. I would definitely use them again.

Rebecca · 27 December 2014 · Leaders London

★★★★★ 5/5

Google

Leaders took over management of our flat in SE London after we moved to Canada from a previous management company and I'm very glad they did. Their courteous and professional service has meant we have been able to relax and let them take the strain. They found good tenants quickly and have kept us and the tenants happy with prompt and reasonably-priced repair work when necessary. They are responsive and proactive and make property management a breeze. Highly recommended.

Alex · 27 December 2014 · Leaders London

★★★★★ 4/5

Google

On the whole my partner and I found Leaders to be a good agent, they were efficient and friendly for the 3 years we were with them. It's just a shame our landlord was so unreasonable and uncompromising, otherwise we'd still probably be using them now!

Olly · 27 November 2014 · Leaders Chichester

★★★★★ 1/5

Google

Leaders were very helpful before moving into the house. They were nice and sorted us quickly. When we viewed the house, it had dampness in several rooms and we were assured by one of Leaders representatives that the landlord was aware and this particular issue would be resolved prior to us moving in. We then moved in 3 weeks later and it was obvious that all that was done was superficial amendments to the house and the root of the problem was not solved. i.e. it was just painted over. Our belongings are being damaged and the damp is 'dangerous' on a dampness meter. My bed sheets are saturated every day. We reported this by phone to Leaders 6 times over the next month, every time we were promised a call back and to date (9 weeks after first report), nothing has happened. We have been told that the landlord is 'discussing this with contractors', but after 9 weeks I would have hoped that something that could affect our health would have been sorted, especially as we were told this would be resolved prior to us moving. Admittedly this is down to the landlord, however it is the letting agents job to ensure the job gets done and they are simply not doing that. I am getting frustrated of up of sleeping in a saturated bed every evening and putting on wet clothes each morning. Neither the landlord or agents seem to care.

Owen · 27 November 2014 · Leaders Chichester

★★★★★ 5/5

Google

By far the best estate agent I have ever encountered. Upfront, honest and trust worthy. kept me and my partner informed at all times regarding the moving in process. Incredibly helpful and professional. Would definitely recommend Leaders to my friends & family.

Sarah · 2 October 2014 · Leaders London

★★★★★ 5/5

Google

I would definitely recommend this company, very professional. I needed a property to let in the Weybridge area as soon as possible and they listened and understood exactly what i was after. The staff were really helpful and someone was always available when needed. Excellent customer focused company!!

Andrew · 10 February 2014 · Leaders Weybridge

★★★★★ 1/5

Google

I am a landlord myself for a property that Leader Bromley was managed...I am having such a bad service .. my property was badly damaged and was only knew that a month ago. It was terrible that I had to do all the legal works and no advice or help from the agent. Also, they had put the cost of damange to me all these years while the tenants were damaging the property. I have raised a complaint to the head quarter and will take it further to the ARLA if they don't resolver this with me internally (which I really don't think they will) My advice - don't go near this agent either you are landlord or tenants. I wil be grateful if anyone can give me an advice on a good property agent in the area.

Yoyo · 10 February 2014 · Leaders Bromley

★★★★★ 2/5

Google

After just having finished a tenancy under these estate agents, I have to say I'll be glad to see the back of them. The first point of service is fine, even if the charges are sky high. With little contact throughout the year, the times that it was necessary we found them to be unprofessional at best. Once we told them we were moving out they even tried sending us the same flat we were moving out of, as a possibility of a new move! (which included false description based on our knowledge of the flat) The worst of it came on checkout though. They landed us with a bill that the landlord had ignored for an entire year, meaning it had been sent to a debt collecting company. They then ignored all requests for original bill and had next to no sympathy that they'd given us a large bill to pay just before moving along with the rest of our costs. In fact, they even proposed it was our fault! There is always a constant feeling that unless you're a paying landlord then you're not worth the time. We received our checkout evaluation from a different company that did the checkin, that's because leaders performed the checkin with limited information and the checkout was performed by professionals. This meant that it looked like we were viable for damage already within the property. When asked why they had used a different company on checkout and for photos of checkin - we were ignored. Ignoring is a good tactic employed by leaders. I had to send an email every day for a week with no response and phone calls being screened so no one was available. Unfortunately you don't have much choice if the potential flat is what you're after. I just would avoid this company at all costs in the future.

Simon · 10 February 2014 · Leaders Bromley

★★★★★ 2/5

Google

I have recently rented a property through Leaders in Bromley, I was asked to write a review about them, so I waited a couple of weeks to get a full impression of the service, as I wanted to give as fair a review of my experience of both the lettings and the management team. Lettings: The staff I dealt with were totally fine and Toni was very helpful. My issue with the lettings process was the contract terms and excessive fees. A £72 check out fee payable when you move in, in addition to this, should you need a reference (and I can't see any reason why you wouldn't need a reference from your letting agent) you have to pay a further £30! As a Letting Agent I would have thought that this would be something normal that they would be expecting to provide for their tenants so why it is seen as an additional fee I have no idea! It looks pretty money grubbing in my opinion, especially when you add these to the other extensive list of additional charges I was provided with..... £30 if you miss a pre-arranged appointment (I was happy to sign this as I would never be so rude as to miss a pre-arranged appointment). I was very disappointed, however, to see that this same courtesy wasn't extended to me. I was informed that they wouldn't ever miss a pre-arranged appointment so they didn't need to make the clause work both ways... Surely if they would never do this it wouldn't matter if the clause worked both ways? Management: So far I would say that I have been somewhat unimpressed by the management. After alerting them to several issues I was having in the property I have had no response at all from them. Considering one of those issues is relating to the heating system which sounds like it is about to take off I would have thought they would have wanted to fix that as a matter of urgency! They did, however, manage to get in touch with me very quickly about an issue they were having!

Caroline · 10 February 2014 · Leaders Bromley

★★★★★ 2/5

Google

These people are not helpful, will keep you waiting if you have a property problem, they also do not have an out of hours helpline if you have a problem!

Tim · 27 November 2013 · Leaders Chichester

★★★★★ 5/5

Google

From start to finish these guys were professional, kept me informed all of the time, and found me exactly what I was looking for.

Daniel · 10 February 2013 · Leaders Weybridge