Leaders estate agents in London, St Albans, Worthing and 13 more

Hi Colin, thank you for your kind words and this wonderful review about Amira within our Weybridge office, we're happy to hear how helpful and understanding you found Amira to be throughout your dealings with her. We will pass your comments onto her so she is aware of your thanks and appreciation Kind Regards, Leaders

Hi Mark, we are so happy to read such a great review about the team at Leaders in Weybridge! Thank you for taking the time to let us know about your positive experience, we hope you have a great day! Kind Regards Joe Gilliland Customer Care Manager

Hi there, thanks for taking the time to leave us a review about the Leaders team in Weybridge. We're happy to hear that Amira and the team were so helpful and were able to provide such a great level of service. We really appreciate you taking the time to leave this review. We hope you have a great day! Kind Regards, Leaders

We are so happy to read such a great review about Leaders Weybridge! I am so pleased that Leanne has been able to provide you such exemplary service by going above and beyond to help whenever possible. I hope that the team can continue to deliver such a high level of service moving forward. I will ensure your comments are passed onto the team but Leanne in particular so she is aware of your gratitude and appreciation. Kind Regards Joe Gilliland Customer Care Manager

Hi Tom, we're saddened to hear of the negative experience you have had with the Leaders team at Weybridge. Within our business we pride ourselves on providing our tenants with the highest level of assistance throughout their experience with us particularly if any issues arise so it’s disappointing to hear that you feel you haven't received this throughout your experience. I have discussed your review with Amira Valentine-George who was your property manager and have also had the opportunity to review your Tenancy Record on our system. In regards to the issue with the door being left unlocked I can understand why you would have been concerned when you learned of this, when reviewing our system I can see you wrote to the team on the 13th of June highlighting the issue, expressing your disappointment and asked what the next steps were or to be provided with a copy of the complaints procedure; Amira replied advising you that she had passed this onto the branch to investigate. Rebecca Percival the branch manager responded to you in relation to this at the beginning of July offering her sincere apologies for the external doors being left unlocked, she informed you that your concerns had been discussed with the lettings team and the importance of security was reiterated to them; these discussions with the team will help ensure moving forward similar issues do not arise. I can see that after Rebecca’s email you replied asking that your complaint be closed down as you felt Rebecca had resolved this for you. In respect of your comments where you state the team have looked to gain every penny from you I believe these comments relate to the return of your security deposit. I note that following the check out of the property you provided a positive review praising the efforts of the Property Management team during the Tenancy. Subsequent to this, deductions were sought to the deposit for cleaning which I am aware you contested as you provided invoices supporting that a clean had taken place prior to the end of your Tenancy. When viewing the check-out report I can see this noted that the property was found to have been cleaned to a domestically good standard although some additional cleaning was required in order to bring it up to the same standard noted at the check-in, this report also noted that there were some new stains and marks on the carpets within some rooms and so these should be cleaned at the Tenants expense. In my review I have been able to view your cleaning invoice and so can appreciate why you would have disagreed with these deductions however feel it important to advise you that Leaders put these deductions forward on behalf of the Landlord and due to your disagreement the matter was raised as a dispute with the Tenancy Deposit Scheme who independently adjudicated on the matter. After taking the above into account we recognise there were issues with the doors not being locked after a viewings and although this was addressed previously by Rebecca we would once again like to offer our sincere apologies that this issue had transpired and that the service you received here fell below the high standards we expect of Leaders. We appreciate you taking the time to bring this matter to our attention, we have taken on board all of the comments you have made and can assure you that all feedback is taken most seriously. If you would like to discuss this further then please contact us at customerservice@leaders.co.uk. Kind Regards, Leaders

Hi Melanie, Thank you for taking the time to let us know about the service that you have received from the team at Leaders Weybridge. I am so pleased that Katy has been able to provide such exemplary service to you. I will ensure that your comments are passed onto her. Kind Regards Joe Gilliland Customer Care Manager

Hi Kelly, we are really sorry to hear this. Naturally we are keen to investigate your concerns, however are unable to trace you on our system as either a tenant or landlord of the Cranleigh branch. We would be really grateful if you could provide the branch with a contact number so the Area Manager can get in touch. Please contact the branch team at your earliest convenience so we can investigate these issues as soon as possible. Many thanks, Leaders

Hi Kibwe, we are very happy to have provided you with such a positive experience! I will pass your comments onto the team at Cranleigh to ensure they are aware of your appreciation and gratitude for their support. Thank you for taking the time to provide us with your feedback. If there is anything we can do in future to help then please do not hesitate to get in touch. Kind Regards Joe Gilliland Customer Care Manager

We appreciate your positive review about your recent experience with us!

Hi Rebecca, we are delighted to read such a great review about Leaders Cranleigh! I'm pleased that they were able to help make your moving process so much easier. I will ensure your comments are passed onto the team. Thank you for taking the time to provide us with your feedback. If there is anything we can do to assist in future then please do get in touch. Kind Regards Joe Gilliland Customer Care Manager

Hi Klára, thank you for taking the time to let us know how we did. We're delighted to read that you found the team at Cranleigh to be so supportive and we are so pleased to read that they have been able to provide you with such a positive experience. We will ensure your comments are relayed onto the team so they are aware of your thanks. If there's anything further we can do for you please do not hesitate to get in touch as we are more than happy to help! Kind Regards, Leaders

Hi Olivia, thank you for this wonderful review, we are so pleased to read such a great comments about the team at Cranleigh and we are delighted to read that the team have been able to provide you with such a positive experience by going above and beyond wherever required. We will ensure your comments are relayed onto the team. If there's anything further we can do for you please do not hesitate to get in touch as we are happy to help, we hope you have a great day! Kind Regards, Leaders

Hi Thomas, thank you for your review, we are so pleased to receive such a high star rating. Kind Regards, Leaders

Hi Alessandro, thank you for taking the time to leave a review about your recent experience with Helena and the Leaders team in Bromley. We are so pleased that you were happy with your experience. We hope you have a great day! Kind Regards, Leaders

Hi Owen, thank you so much for your positive comments about Leaders Bromley! We are so pleased that Stevie and the team have been able to provide you with such a positive experience. Thanks for taking the time to leave a review it is greatly appreciated. Kind Regards, Leaders

Hi Amanda, we're so glad to hear that you have had such a wonderful experience with the Leaders team at Bromley! We're so pleased to hear that Fiona was able to offer assistance to you in your property search helping you to find the perfect property. We will pass these comments onto Fiona and the team and wish you all the best for your upcoming move! Kind Regards, Leaders