Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,589 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleLeaders were very helpful, in particular, Natasha Calvert was responsive, personable and helpful. Thank you for your help.PositiveResponsiveness
Hi, Amy Pearson! Thanks for the great review! All the best, Leaders Estate Agents St Albans
5/5
GoogleOne of the few Estate Agents that continued to be responsive during the Covid situation. I worked with Scott and he was extremely responsive and professional. He took the time to understand my situation and what I was looking for in a rental and offered several options and continued to update me as new ones came on the market. Enjoyed his virtual tours as well! Would highly recommend him and his group. Thanks, PaulPositiveResponsiveness, Professionalism
Hello Paul, Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Leaders Estate Agents St Albans
5/5
GoogleI was delighted with the service I received from Leaders whilst selling my house. They were friendly and professional - nothing was too much trouble and they were always available to offer guidance and advice even during these last few difficult months. I wouldn’t hesitate to recommend them to anyone looking for an estate agent. KPositiveResponsiveness, Quality, Professionalism, Value
Hi Kirsty thank you so much for your positive comments about Leaders Estate Agents St Albans!
5/5
GoogleI contacted Selwyn Pacheco regarding a room available and he was very fast and responsive in viewing the property and sorting out the relevant documents, especially within a short time frame. First time using an estate agent and this has given me a very good first time impression. Top notch servicePositiveResponsiveness, Quality, Professionalism, Value
Hi Victor Johnson, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Forest Hill branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Forest Hill
5/5
GoogleI have been letting my flat through Leaders since 2015 and have not encountered any problems at all. Leaders are fantastic and provide an exceptionally smooth letting service. I have been working mainly with Selwyn and cannot recommend him enough. Thank you for all your hard work!PositiveResponsiveness, Quality, Professionalism, Value
Hi Asli, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Forest Hill. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Forest Hill
5/5
GoogleHe so good. Thank you to James for all his hard work. Me and my wife live in England for 20 years never have I had an agent so good! He sort my gas electric insurance internet and give me beautiful property for good price. Thank you James
Hi Dan, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Croydon. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Croydon
5/5
GoogleGreat communication from Leaders, I enquired about letting my property and had a very quick, informative and helpful response with everything I needed to know and more. I would highly recommend.
Hi Claire, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Cranleigh. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Cranleigh
5/5
GoogleA swift team here at the Cranleigh branch. Communications clear and I could really feel them working on our behalf. Big thanks to Sam for helping us find a new house in the area during the difficult period of Covid-19. You made it simples!
Mercedes Bell, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Cranleigh.
4/5
GoogleRating only, no written review.
Hi David Evans, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Bromley branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Bromley
5/5
GoogleFiona at Leaders has been brilliant. She has dealt with all my queries throughly and efficiently and been greatly reassuring during COVID-19. Fiona was able to employ safe social distancing measure to allow us to view a property and organised all necessary repairs to the property to be sorted within days. She has been one of the best estate agents i have ever encountered, professional, pragmatic and proactive at all times. I am very grateful for her and impressed with Leaders.
Hi Pippa, Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with Fiona at our Bromley Branch and we are pleased you were able to take time to add a great review. Thank you from the Customer Service Team.
5/5
GoogleAdrian from Bromley Leaders Sales, is an absolute star! We’ve just sold our flat. Despite difficult time with lockdown and virus, Adrian was always available on the phone or email for any reassurance or communication with our buyer. He crept us informed at all times. Adrian goes the Extra Mile to insure customer satisfaction is guaranteed! Definitely recommend Leaders for anyone looking to sell.
Hi Angelica Basnyak, Thank you for the great review of our Leaders Estate Agents Bromley team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Leaders Estate Agents Bromley
5/5
GoogleAbsolutely great service from Liam at Leaders when we had an issue at the property, prompt, polite and efficient. We re in lockdown and I ve had other letting agent not even bother to return any calls or emails, with Leaders it’s been service as usual !
Hello Sam, Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Leaders Estate Agents Worthing
5/5
GoogleThe experience was excellent service, Selwyn is always keen to help, delighted to have worked with Leaders. The entire process was smooth.
Hi Da Yuh Accent! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Thank you from the Customer Service Team.
1/5
GoogleRating only, no written review.
Hi Bogdan, we're saddened to see that our team in St Albans have received a low star rating following your experience with them, if you could provide more information to us we would like to know if there is anything we can do to improve your experience and if necessary refine our services moving forward. Please either reach out to us via email at customerservice@leaders.co.uk or contact us on 01344758596 as we'd be more than happy to discuss this with you. Kind Regards, Leaders
5/5
GoogleFriendly and Helpful
5/5
GoogleResponsive even on a weekend and late inquiries. Great and pleasant to work with, no hassle at all.
Hi Faith, we are very happy to have received your review and that we have been able to give you such a positive experience! Thank you from the Customer Service Team
5/5
GoogleSelwyn was non pressuring but attentive and worked really hard to get the information I needed about a property during the lockdown. He provided excellent service.
Hi Alice Debelle! Thanks for the amazing review and star rating! All the best, Leaders Estate Agents Forest Hill
5/5
GoogleSelwyn has been excellent since the beginning. Very approachable, supportive and guided us every step of the way, keep up the good work!
Hi Richard Martin Zabala, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Forest Hill. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Forest Hill
5/5
GoogleThey have provided an excellent service and a massive thank you for Selwyn who had responded to our inquires very quickly and for guiding us throughout the process . Me and my friends are very happy with the convenience of getting our new rented home .
Hello Gerrica, thank you for your review about Selwyn and our Forest Hill branch! We love to receive positive reviews after customers have had great experiences. From the Customer Service Team
5/5
GoogleSelwyn is a very kind, helpful and professional guy. He is patient and helped us to move in our new flat in time. I had experience with other agents so far but with Selwyn everything was much easier.
Hello Alex Mocan Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Leaders Estate Agents Forest Hill
5/5
GoogleVery smooth process, from the start. Selwyn was my agent and went the extra mile to make sure everything was sorted swiftly!
Hi François Dupont! Thanks for the amazing review and star rating! All the best, Leaders Estate Agents Forest Hill
5/5
GoogleIt’s my first time moving into my own place and Selwyn have made this such a pleasant, comfortable and smooth transition. From my very first query regarding a property all the way to giving my deposit has been a very chilled and reassuring experience and out of all the estate agents I have contacted in this process no other was as quick or as reassuring as Selwyn has been amazing thanks so much to the both you and Emma. If i know anyone who is moving I will surely recommend 🤗
Hi Natalie Samuel, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Forest Hill. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Forest Hill
5/5
GooglePositive experience! I want to say a big “thank you” to Selwyn Pacheco! He is very kind and took care for everything to be ready in time. I also want to mention that he is responsive and had answers for all my questions. Great quality services!
Hi Luminita Preda, Thank you for the great review of our Leaders Estate Agents Forest Hill team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Leaders Estate Agents Forest Hill
5/5
GoogleSelwyn Pacheco at Leaders was amazing. He was always very quick to respond to messages, and on one occasion went above and beyond to help us in an emergency on his day off. He's probably the most competent estate agent I've ever worked with on a move, very pleased with his service.
Hi David, it was great to read such a positive review about Selwyn and his professional service at Leaders Forest Hill. Thank you for taking the time to give fantastic feedback. From the Customer Service Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
