Trusted Agent profile · Surrey, Hampshire, West Sussex and more

Leaders estate agents in London, St Albans, Worthing and 13 more

4.7

★★★★★ Excellent

4,589 reviews across 20 offices and 2 platforms

www.leaders.co.uk

Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,579

Reviews on Google

All 20 offices

Facebook logo

2.6 / 5

5

Reviews on Facebook

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers1 review

5.0 / 5 Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Jorge, 7 June 2018Read the review from buyers

Landlords1 review

5.0 / 5 I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Lorraine, 13 October 2016Read the review from landlords

Tenants1 review

4.0 / 5 Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Anonymous, 18 January 2015Read the review from tenants

Our offices

Leaders's 20 offices, most reviewed first. Each has its own page.

Latest reviews from every Leaders office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

A pleasant experience, made the process of buying a house nice and smooth

Christopher · 13 July 2020 · Leaders St Albans

Agent replied

Hi, Christopher Lynch! Thanks for the great review!

4/5

Google

Would recommend- branch manager has been very helpful and responsive.

Cheyenne · 13 July 2020 · Leaders St Albans

Agent replied

Hi Cheyenne Chauhan, Thank you for the great review of our Leaders Estate Agents St Albans team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Leaders Estate Agents St Albans

1/5

Google

My first estate agents , absolutely useless !!! In the 3 years we have rented our property we have had countless fallouts with them !!! We have been accused of missing rent ? Accused of not paying enough rent ? The agents are lazy in my experience and i constantly have to email and phone to get anything done or else i will not hear anything from them !!! Very unprofessional

Gunsmoke · 13 July 2020 · Leaders Weybridge

Agent replied

Dear Sit/Madam, we are saddened to see that our team in Weybridge have received a low star rating following your experience with them, if you could provide more information to us we would like to know if there is anything we can do to improve your experience and if necessary refine our services moving forward. Please either reach out to us via email at customerrelations@lrg.co.uk or contact us on 01344 753104 as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team

5/5

Google

We have used Leaders in Bromley North for several years. Toni and her team are helpful, polite, and efficient at finding good tenants for our properties.

Cristina · 13 July 2020 · Leaders Bromley

Agent replied

Hi Cristina O'Halloran, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Bromley branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Bromley

5/5

Google

Great service from Lucy Hampton from the viewing through to now, just before completion. Her professionalism, communications and continuous attention have been excellent throughout. Thanks Lucy.

Peter · 13 July 2020 · Leaders Worthing

Agent replied

Hi Peter Allen, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Worthing branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Worthing

5/5

Google

Had the pleasure of dealing with Selwyn when acquiring our flat. After a few negative experiences with other companies it was refreshing to deal with him: helpful, quick and fair!

James · 28 June 2020 · Leaders London

Agent replied

We appreciate your positive review about your recent experience with us!

5/5

Google

We have had a great experience with Leaders so far, with Selwyn in their team being particularly helpful and always quick to respond and assist us. Thank you!

Susanna · 28 June 2020 · Leaders London

Agent replied

Hi Susanna Cordner, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Forest Hill branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Forest Hill

5/5

Google

Selwyn provided really great, receptive and quick service to help me find a flat within a couple of days. Would recommend Leaders and Selwyn to anyone.

Dunc · 28 June 2020 · Leaders London

Agent replied

Hi, Dunc! Thanks for the great review! All the best, Leaders Estate Agents Forest Hill

5/5

Google

Excellent professionalism from Selwyn - we had been looking for a flat for ages, and were let down by some estate agents who were difficult to contact and were slow to reply to queries. Selwyn replied straight away and immediately organised a viewing! We had signed for the flat within a couple of days. He was really trustworthy and has been totally reliable in communication throughout. Excellent experience with this estate agency.

L · 28 June 2020 · Leaders London

Agent replied

Hi L Moore! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Leaders Estate Agents Forest Hill

5/5

Google

Selwyn at the Leaders branch in Forest Hill is always a pleasure to deal with (as are the rest of the team). He skillfully negotiated the recent rental for our flat, even working on securing the deal in his own time over the bank holiday weekend. Definitely above and beyond the call of duty!

Iain · 28 June 2020 · Leaders London

Agent replied

Iain Chapple, your wonderful feedback and rating mean a lot to us.

5/5

Google

We had a viewing on a Saturday with selwyn and, despite it being the weekend, he sent over all the forms for us to put an offer down. On the Monday we got the house. This was no doubt down to his swift professionalism. The whole process has been very easy and clear. Thanks so much.

Taymour · 28 June 2020 · Leaders London

Agent replied

Hello Taymour Afdhal Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Leaders Estate Agents Forest Hill

1/5

Google

Absolutely abysmal service only gave 1 star as lowest rating I could provide. Don't trust Leaders they don't do repairs to properties that they've agreed to do, they don't clean properties properly, they don't manage their properties correctly, even when they are forced to surrender a tenancy agreement because they are in breach of the terms of the agreement they still do not return money & deposits that are outstanding as agreed !! BEWARE & avoid like the plague .. Rubbish letting agents total cowboys .. Be happy in your new home use the other guys !

James · 24 June 2020 · Leaders Cranleigh

Agent replied

Hi James, We are saddened to see that our team in Cranleigh have received a low star rating following your experience with them, if you could provide more information to us we would like to know if there is anything we can do to improve your experience and if necessary refine our services moving forward. Please either reach out to us via email at customerrelations@lrg.co.uk or contact us on 01344 753104 as we would be more than happy to discuss this with you. Kind regards Customer Relations Team

5/5

Google

Excellent friendly service, great communication and really efficient. A massive massive thank you to Lucy who spent lots of time with us when viewing a property which helped us make our decision and for being so friendly and accessible whenever we needed her! Sophie & James x

Breathe · 24 June 2020 · Leaders Worthing

5/5

Google

Excellent experience with Kirsty and Lettings manager Neil Simmons. They are very attentive and fast at processing all the details. They helped us even through the COVID-19 pandemic when we needed accommodation urgently, all remotely done and following government guidelines. Once they helped us find the right property, we moved in within 10 days. Couldn’t thank them enough.

Aneesa · 24 June 2020 · Leaders Worthing

Agent replied · 24 June 2023

Hi Aneesa, we are very happy to see that Kirsty and Neil at our Worthing branch have provided you with such a positive customer experience! Thank you for taking the time to post your great review. Thank you from the Customer Relations Team.

5/5

Google

Sian was exceptional in a very stressful time for myself and my family. She was there every step of the way in helping me find a new home. Nothing was too much trouble for her and if she wasn't there another member of her team knew all the answers to my questions. I would definitely recommend Leaders. I could not fault them in any way 😊 …

Yvie · 24 June 2020 · Leaders Worthing

1/5

Google

Very unprofessional & untrustworthy. We agreed to let our property for 6 months, the tenant agreed to pay us the full amount in advance. We agreed a contract with the Waterlooville office that they would pay us the full 6 months rent at the start of the let on the 10th June. They failed to do this & we are still waiting for our rent which leaders have been sitting on since 7th June . They are in clear breach of contract however both Venessa & Debbie constantly fob us off with excuses, we have lost all confidence in leaders ability to adhere to the terms of a very simple tenancy agreement. Extremely poor & unprofessional service including numerous unanswered emails & failing to return calls. Definitely one to avoid if you want paying on time.

Tony · 24 June 2020 · Leaders Worthing

Agent replied

Dear Mr/Ms Jolliffe, we are saddened to see that our team in Worthing have received a low star rating following your experience with them, if you could formally provide more information to us we would like to know if there is anything we can do to improve your experience and if necessary refine our services moving forward. Please either reach out to us via email at customerrelations@lrg.co.uk or contact us on 01344 753104 as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team

5/5

Google

Leaders are an extremely friendly but professional team . Nothing is too much trouble for them and they always go the extra mile. I cannot pick out one individual member as they are all exceptional! They care as much for their Tenants as they do Landlords and seem to have found the perfect formula to keep everyone happy. Well done Leaders and keep up the good work!

Ma · 24 June 2020 · Leaders Worthing

5/5

Google

Selwyn was so helpful. He was really easy and quick with communication. So pleased with the outcome!

Kayleigh · 23 June 2020 · Leaders London

Agent replied

Hi, Kayleigh Dorey! Thanks for the great review! All the best, Leaders Estate Agents Forest Hill

5/5

Google

Just wanted to say how efficient Fiona Minnett the lettings manager has been through entire process of letting my property from start to finish. would highly recommend her for anyone looking to rent out their propertyPositiveResponsiveness, Professionalism, Value

Idk_Im_Pops · 22 June 2020 · Leaders Bromley

Agent replied · 21 June 2024

Hi Thank you for taking the time to review your recent experience with our Leaders Estate Agents Bromley branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Bromley

5/5

Google

An excellent service. A new tenant was found for our property in the space of 24 hours. All the necessary checks were carried out swiftly and the tenant moved in within about 7 days.PositiveResponsiveness, Quality, Professionalism, Value

Philip · 22 June 2020 · Leaders Bromley

Agent replied · 21 June 2024

Hi Philip Ohalloran, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Bromley branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Bromley

5/5

Google

Thank you so much to James, for helping me finding a home post Lockdown. The agency was quickly replying to my query and arranging the viewing. Many thanks!PositiveResponsiveness, Quality, Professionalism

Dani · 21 June 2020 · Leaders Croydon (312 High Street)

Agent replied · 20 June 2024

Dani Hart, we are glad we could help!

1/5

Google

My personal experience is the conduct and amateur tactics of the agents are dishonest and they have no real respect that someone is buying their home so its stressful enough, but to be given misleading and false information continuously is unacceptable. Their conduct cost me solicitors and surveyors fee for a property they put back on the market after 8 months of me making a fair and genuine offer. I asked several times to speak to a senior manager where i was refused and fobbed off with lame excuses. Very disappointed.

U · 21 June 2020 · Leaders Croydon (312 High Street)

Agent replied · 20 June 2024

Hi Um, I’m very sorry that you’ve not been happy with the service you’ve received from us. We want all our customers to be satisfied with the service they receive and so it’s disappointing to hear that we’ve fallen short on this occasion. Thank you however for bringing this to our attention as knowing of these issues when they arise allows us to continue coaching and mentoring staff to ensure that our service levels continually improve. Please either reach out to us via email at customerservice@leaders.co.uk or contact us on 01344758596 as we'd be more than happy to discuss this with you. Kind Regards, Leaders

5/5

Google

Great experience with Leaders. Sam has been first class since we started liaising about a house move and his communication skills are fantasticPositiveResponsiveness, Professionalism

Marek · 20 June 2020 · Leaders Cranleigh

Agent replied · 19 June 2024

Hi Marek Zatwardnicki, Thank you for the great review of our Leaders Estate Agents Cranleigh team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Leaders Estate Agents Cranleigh

5/5

Google

Just leased a property through Leaders who were a pleasure to deal with from start to finishPositiveResponsiveness, Quality, Professionalism

Stephen · 20 June 2020 · Leaders St Albans

Agent replied · 19 June 2024

Hi, Stephen Mayall! Thanks for the great review! All the best, Leaders Estate Agents St Albans

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Leaders and its branches won awards at EA Masters in one year, most recently 2022.

EA Masters winners in one year, the group and its branches: 2022.

EA Masters by year, 2022

Source: EA Masters winners lists, as published, linked by year.

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Questions about Leaders

Which Leaders office has the most reviews?

London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.

Where are the Leaders offices?

The 20 Leaders offices, by town:

Has Leaders won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.

Reviews may appear on more than one platform.

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