Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleVery poor overall, incompetent, inefficient, property inadequately managed by landlord.
VM · 28 October 2020 · Leaders Weybridge
Agent replied · 28 October 2023
Dear S Q we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Weybridge office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email us at customerrelations@lrg.co.uk as we would be more than happy to discuss this with you.
Mandy Klopper, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Jorge · 26 October 2020 · Leaders London
Agent replied
Hi Jorge Castelo, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Forest Hill branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Forest Hill
★★★★★ 5/5
GoogleSelwyn was a great help. Always communicative and responsive. Even when he was meant to be having a holiday!
Maximilian · 26 October 2020 · Leaders London
Agent replied
Hi Maximilian Milward,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Forest Hill branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleJames and David have been absolute heroes. They have helped my mother with her phone/IT issues and her panic is now over. My mother's English and communication is not the best, so top marks to them both for their patience and professionalism.
Katerina · 26 October 2020 · Leaders London
Agent replied
Hello Katerina Miller
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleThank you Leaders for helping me move house in under 10 days. In particular thank you to James Henman who was easy-going and ensured everything ran smoothly. Cheers.
Hastings · 26 October 2020 · Leaders London
Agent replied
Hi Hastings Biney,
Thank you for the great review of our Leaders Estate Agents Forest Hill team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleSelwyn helped me find the perfect home for me and my family. The application process was stress free, he kept me up to date throughout. Would recommend!
Tim · 26 October 2020 · Leaders London
Agent replied
Hi Tim Clark,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Forest Hill. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleWe were lucky to meet Nikki when looking for a new home - she was an absolute pleasure to work with. She responded to all of our queries promptly and was able to advise us throughout the whole process. I'd highly recommend Leaders in Forest Hill, and Nikki in particular who made a painful process, seamless and stress free. Thanks Nikki!
Hannah · 26 October 2020 · Leaders London
Agent replied
Hello Hannah Breslin
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleI had an awesome experience working with Leaders and specifically James. This was my first time of renting a property in the UK and James made the process seamless for me.
In addition to the way he follows up via calls/emails, explains otherwise complicated (remember it's my first time?) processes etc, he is friendly and possesses good vibes that make a property welcoming at first visit.
Kudos to James and the Forest Hill Team for the awesome job they do - birds of a feather... ಠ_ಠ
Valentine · 26 October 2020 · Leaders London
Agent replied
Hi Valentine E!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
★★★★★ 5/5
GoogleOne very happy tenant. Emily and Sophie helped me find an excellent place here in Chichester. Very much recommended.
Jason · 26 October 2020 · Leaders Chichester
Agent replied
Hello Jason Hull
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleGreat service from Leaders Croydon in particular Myha who always took care of everything cant fault her service would definately recommend.
L · 22 October 2020 · Leaders Croydon (312 High Street)
Agent replied
Hi Lorenza Pescud,
Thank you for the great review of our Leaders Estate Agents Croydon team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleBig thank you to Samara Powell. She helped my sister and I with the process of moving into our new place. She made our experience great and I would definitely recommend her. Her kindness, effort and professionalism was 100%. Thank you Samara.
Ohemaas · 20 October 2020 · Leaders Croydon (312 High Street)
Agent replied
Hi Jasmin Owusu,
Thank you for the great review of our Leaders Estate Agents Croydon team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Doriane · 17 October 2020 · Leaders Croydon (312 High Street)
Agent replied
Hello Doriane Ndongala Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Leaders Estate Agents Croydon
★★★★★ 5/5
GoogleI always feel that my interests and those of my tenants are being looked after in a professional and competent way. In particular I would like to thank Toni at Bromley for all her help during these difficult times.
Joe · 17 October 2020 · Leaders Croydon (312 High Street)
Agent replied
Hi Joe Rogers!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Orlando · 11 October 2020 · Leaders Sevenoaks
Agent replied
Hi Orlando Price, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Sevenoaks. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Sevenoaks
★★★★★ 3/5
GoogleRating only, no written review.
Andy · 11 October 2020 · Leaders St Albans
Agent replied
Dear Andy, thanks for taking the time to leave us a review. We always want to offer the highest level of service wherever possible to our customers so would be interested to know what we could do differently in future to deliver a better and hopefully 5* level of service. If you would be willing to provide more feedback, please write to us at customerrelations@lrg.co.uk
Kind regards, Mandy Klopper, Customer Relations Team
★★★★★ 5/5
GoogleAmazing service and knowledge is impeccable. Would strongly recommend!
Sam · 11 October 2020 · Leaders St Albans
Agent replied
Hi Sam Mcaleer,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents St Albans. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleQuick clear instructions and communication, friendly staff, one of my better estate agent experiences for sure.
Raf · 11 October 2020 · Leaders St Albans
Agent replied
Hi Raf Merkado,
Thank you for the great review of our Leaders Estate Agents St Albans team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleWe recently moved into a house through Leaders and the experience was great. They turned the house around in a day between tenants to help with our move dates, were very good with responding to emails, and very friendly. No matter how small my question Alex was always happy to help!
Lauren · 11 October 2020 · Leaders St Albans
Agent replied
Hi Lauren Evans,
Thank you for the great review of our Leaders Estate Agents St Albans team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI've just rented a flat through Leaders Bromley. They were extremely helpful and made the process as quick and easy as possible from start to finish, especially Cathey Cullum our lettings negotiator who was professional and highly communicative throughout. I would thoroughly recommend them.
Josh · 11 October 2020 · Leaders Bromley
Agent replied
Hi Josh
Thank you for taking the time to write reviews about your recent experience you have had with our team at Leaders Bromley. We're so happy you had a positive experience with us and it is great to hear that you would highly recommend us. Thank you for feedback and we will pass your comments along to Cathey.
Thank you from the Customer Relations Team.
★★★★★ 5/5
GoogleI have recently rented out a flat and Cathey from the Bromley branch has been really wonderful throughout the entire process. Very responsive, friendly and professional!
Would definitely recommend using Leaders and if you’re lucky you might just get Cathey to guide you through it!
Francisca · 11 October 2020 · Leaders Bromley
Agent replied
Hi Francisca Agina!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
★★★★★ 5/5
GoogleWe are renters in the Bromley area and have had a very positive experience with our Property Manager, Toni Hartwell. She has always been very helpful and extremely quick by way of response, but I must make particular mention that during the course of Pandemic she has been unfailingly kind in her manner and quick to help. She has truly helped during a time of significant burden and her customer services skills have been second-to-none. An asset indeed to Leaders.
Rebecca · 11 October 2020 · Leaders Bromley
Agent replied
Hi Rebecca Byers!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
★★★★★ 5/5
GoogleSusie at Leaders was very helpful and her and her team let my property very quickly. The girls in the office were a lovely bunch.
Lee · 11 October 2020 · Leaders Worthing
Agent replied
Hi Lee Westmorland,
Thank you for the great review of our Leaders Estate Agents Worthing team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleFantastic experience with Leaders Estate, especially with Lucy. The process was very smooth and easy. All documents uploaded online and queries solved via email/phone. Thank you Leader Team :)
Kamila · 11 October 2020 · Leaders Worthing
Agent replied
Hello Kamila Krol
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleI had so many awful experiences with letting agencies before and I was skeptical about Leaders when I signed my tenancy contract with them. I had a one year contract with a property advertised with them, on 2018-2019. I was so pleased about all the agents there, they were ready to help and did not bother them that I was a student. When I left the house, they came in to check everything was right. I had some wear&tears, mainly due to mould stains (after I cleaned them up - obviously not my fault, the walls were not insulated properly), but they did not say a word about it. I can not stop recommending this branch to everybody! There were many people that assisted me, unfortunately I don't remember their names, but Liam was my property manager and was exceptional! Thank you all for a great experience in Worthing!
Deni · 11 October 2020 · Leaders Worthing
Agent replied
Hi Deni Griz,
Thank you for the great review of our Leaders Estate Agents Worthing team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
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