Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,589 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJames was a great help and very responsive to emails with all my follow up questions when I was looking to rent a flat. All very painless.
Dear Jo-anne Thanks for taking the time to leave us a review about James at our Forest HIll branch of Leaders and we appreciate your feedback. Kind regards Customer Care Team
4/5
GoogleLeaders have proved to be efficient and extremely courteous in dealing with the letting of my property. Accurate in judging the market in good and bad times but most importantly Sarah Cawley who looked after my interests was most approachable and gave me peace of mind.
Hi Valerie, thank you so much for your positive comments about Sarah and the team at our Leaders Estate Agents Chichester branch. Your great feedback about how we did is appreciated. Kind regards Customer Care Team
5/5
GoogleRating only, no written review.
Dear, Huguette Makouzou Djotio! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleNeil and his team at Worthing Leaders did a very professional job for me. They were always extremely helpful and responsive to my requests. I would have no hesitation in recommending them. Tina, West Sussex.
Dear, Christine Mills, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
GoogleI have been trying to find a rental property for months but, in a busy market, it's very competitive and properties go quickly. I was thrilled yesterday when I called and managed to book a viewing on a property. I was offered 3 different slots, chose one, and was told the viewing was booked and that I would be sent a virtual tour by email. I was instructed to watch the virtual tour and then respond re-confirming I was happy to view the property in person. The process seemed very professional. Compared to other agents I've experienced. The trouble is, when I sent my email confirmation, I was then sent an email back saying all of the slots were taken and I can no longer view the property. So basically, they gave someone the slot I had chosen earlier that day!? It's appalling that you tell prospective viewers one thing but do another. Very poor service.
Dear Jayde, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Lucy Wain, Thank you for taking the time to review your recent experience with our Leaders Estate Agents St Albans branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleVery positive experience with Selwyn! Quick, helpful and very clear through the whole renting process! Thank you :)
Dear Ilaria Forni, Thank you for the great review of our Leaders Estate Agents Forest Hill team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleHaving had the same tenant in situ for c 12 years, it was a bit of a shock when he decided to move out. The Leaders team quickly organised the refurbishment works and once done arranged a new letting. A thoroughly professional outfit - I’d recommend them anyway. Vicki oversaw the works with her colleague Jean and Helen arranged the letting. A great team.
Dear Justin Redfern, Thank you for the great review of our Leaders Estate Agents Surbiton team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleJames at Leaders Forest Hill great. He was honest, responsive and made the whole process feel seamless. Highly recommended!
Dear Felicia A, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Forest Hill. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleSamara was a delight to deal with, patient, helpful and nothing was too much trouble. She is an asset to the business.
Hi Hannah, we are pleased to read such a great review about Samara at our Leaders Estate Agents Weybridge! Thank you. Kind regards Customer Care Team
1/5
GooglePushing the no deposit option to make you pay more. 12 month tenancy you pay more than a deposit and from a landlord perspective you get rubbish tenants. Stay clear landlords and tenants
Dear Freedom Gone, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleSuper hassle free letting experiences a landlord. Have been using them for over 10 years and very happy with service provided, especially Selwyn and Wayne.
Hello Claire Kasumba Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleRating only, no written review.
Dear Sipho Dlamini! Thanks for the amazing review and star rating! All the best, Customer Relations Team
4/5
GoogleRating only, no written review.
Dear Bhavya Sree, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents St Albans. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleRating only, no written review.
Dear Jack S, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleRecently moved into a Leaders property with my partner. I would most defiantly approve the experience we received. I got an email response within hours every time, something I can't reiterate for other estate agents. James Henman was a little star when it came to getting everything turned around so quickly and I can't speak highly enough. We offered a cheeky price with some small requests but all requests were upheld and we're looking forward to our stay in Forest Hill.
Hello Amelia Collymore Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleReally happy with all their effort to get me moved in with such a quick deadline. Special mentions to James for all his help. Thank you!
Dear Greg Jacobs, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleRating only, no written review.
Dear, Julietta Burrows! Thanks for the great review! All the best, Customer Care Team
1/5
GooglePretty rubbish experience as a prospective tenant - had a viewing and put an offer in (asking price) but they are so keen on the Zero Deposit option where you pay £55 a month instead of a deposit but are not covered for any damage. So when we said we wanted a proper deposit instead they just lost interest. Although James Henman said he'd present the offer to the landlord, he just sat on it and it was only when we asked a few days later that he said the landlord had accepted another offer (that had come through days after ours). I'm pretty sure the offer was not accepted because we went for cash deposit, James said it was because the landlord preferred to rent to couples but this is clearly made up and made no sense. They say in the email 'this may be the tipping factor in your offer' if you go for their zero deposit scheme which to me seems like a veiled threat to convince people to go for it if they want the landlord to see their offer. Leaders (/James) should have - Put the offer to the landlord when it was made, like he said he would, not wait around for an offer that suited him - Been honest about why the offer didn't get accepted - really need to be transparent given the veiled threats in the email - Had the courtesy to tell people their offer had been rejected so they don't waste time and end up finding it out from Rightmove.
Dear Jon Platts, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
4/5
GoogleEden was very efficient and helpful when dealing with our requests when we were looking for a rental property. Thank you
Dear Nancy Scott, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleWe are currently renting a house through Leaders, down in The Witterings. Charlie and Chris were the letting agents and we found them extremely helpful, Charlie actually suggested this house for us when we rang about another one. This one suits us far better, he gave us good advice. The rental process, although lengthy was straightforward and we felt they were informative and supportive, especially when I kept calling them with more queries! I feel we have had a very good experience renting through Leaders. I would highly recommend them and would approach them again if we find we are in need of a rental property in the future.
Dear Karen Tross Youle, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Chichester. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleBeautiful building and grounds, good place to walk your dog
Dear Sam Gillespie, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
1/5
FacebookI wouldnt recommend Leaders for Several reasons...1 They don't take complaints seriously especially as I was abused by a member of their staff at my front door2 Rubbish is fly tipped on the public highway everytime their staff tidies up...3 All the staff never respond from the local manager to the Regional Manager..4 my carer fell in the snow 2 months ago and she's pregnant...Their staff who deals with this is on holiday going from the lounge to the back garden via the kitchen during this lockdown and has never been seen since5 complaining to the ombudsman to get simple answers...6 made a request under GDPR so 4% of their turnover may change their outlook...7 the manager of one of their branch takes a week to return ones call ...Certainly gives some Estate Agents the reputation they Deserve...Asked them to put a property of mine on their Auction site...2 weeks ago.... is the response so far The choice is All Yoursthe above is without prejudice
Dear Mr Cranenburgh,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email us on customercare@lrg.co.ukKind regards, Customer Care Team
5/5
GoogleLeanne Welham has managed my property for a number of years and also given a 5* service. Throughout the Lock down she has been responsive, helpful but most of all has a positive attitude whatever the situation. Leanne Most definitely provides a personal touch in the service she provides which in my opinion every Estate Agent needs.
Dear Ann Thanks for taking the time to leave us a review about Leaders Weybridge and the service you received from Leanne. Your kind comments are appreciated. Kind regards Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
