5/5
GoogleRating only, no written review.
Agent replied
Dear, Ngai Yan Cheng! Thanks for the great review! All the best, Customer Care Team
Trusted Agent profile · Surrey, Hampshire, West Sussex and more
Leaders estate agents in London, St Albans, Worthing and 13 more
★★★★★
4,589 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers1 review
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
Landlords1 review
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Tenants1 review
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Our offices
Leaders's 20 offices, most reviewed first. Each has its own page.
- Leaders London9-13 The Facade, Devonshire Road, SE23 3HA1,273 reviews · 1,273 on Google (4.9)60 in the last 90 days
- Leaders St Albans50 London Road, AL1 1NG817 reviews · 816 on Google (4.6)9 in the last 90 days
- Leaders Worthing53 Chapel Road, BN11 1EG570 reviews · 570 on Google (4.6)12 in the last 90 days
- Leaders Croydon (312 High Street)312 High Street, CR0 1NG420 reviews · 418 on Google (4.2)14 in the last 90 days
- Leaders Bromley20 - 21 Church Road, BR2 0EG339 reviews · 339 on Google (4.8)18 in the last 90 days
- Leaders Chichester3 Northgate, PO19 1BA322 reviews · 322 on Google (4.5)21 in the last 90 days
- Leaders Sevenoaks137d High Street, TN13 1UX280 reviews · 280 on Google (4.7)18 in the last 90 days
- Leaders Weybridge45 Baker Street, KT13 8AE275 reviews · 275 on Google (4.6)3 in the last 90 days
- Leaders Surbiton19/21 Claremont Road, KT6 4QR211 reviews · 211 on Google (4.6)12 in the last 90 days
- Leaders Cranleigh228 High Street, GU6 8RL75 reviews · 75 on Google (4.6)0 in the last 90 days
- Leaders Croydon (57 Lower Addiscombe Road)57 Lower Addiscombe Road, CR0 6PQ2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (Canute Castle)Canute Castle, Canute Road, SO14 3FH2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (13 London Road)13 London Road, SO15 2AE2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (363 Bitterne Road)363 Bitterne Road, Bitterne Village, SO18 5RR2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (12 High Street)12 High Street, Eastleigh, SO50 5LA2 reviews · 0 on Google0 in the last 90 days
- Leaders Fenstanton7 Rookery Place, PE28 9LZ1 reviews · 0 on Google0 in the last 90 days
- Leaders Ocean VillageCanute Castle Canute Road, SOUT1 reviews · 0 on Google0 in the last 90 days
- Leaders Sutton2-4 Mulgrave Road, SM2 6LE1 reviews · 0 on Google0 in the last 90 days
- Leaders Waterlooville55-59 London Road, PO7 7EX1 reviews · 0 on Google0 in the last 90 days
- Leaders Woking14 Commercial Way, GU21 6ET1 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Leaders office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleSu at Leaders was really helpful and thanks to her my situation is better and more stable! Thank you Su!
Agent replied
Hi Anca Istrate! We're so happy we were able to help you out! Neil, Susie and the Worthing team :-)
5/5
GoogleLeaders have just sold a flat for me. They were helpful, efficient and sold the flat in a reasonable time. I recommend them unreservably.
Agent replied
Hello Mary Lermitte Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleMyself and my partner have been renting with Leaders Chichester for 3 years now, going into our 4th. Sarah Cawley is our property manager and she has been amazing! Any issue we’ve had with appliances etc have been dealt with so quickly and efficiently. I wouldn’t rent off anyone else after having such a great experience with Sarah and Leaders Chichester. Sarah is lovely and is great at sorting us out. Really grateful for all you do for us. Here’s to another happy year with leaders ☺️
Agent replied
Hi Niamh, thank you so much for your lovely review. We hope you have another wonderful year in the property. Charley & the Leaders Chichester team.
5/5
GoogleLeaders were great to work with. Dom was particularly helpful, friendly and professional.
Agent replied
Dear John Hosking, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleVery professional and helpful.
Agent replied
Dear Manu Vunipola, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleSamara at Leaders Weybridge is very friendly and professional. I just had an experience with her a couple of weeks ago when I needed help for my tenancy agreement and she was always available for help. She’s so amazing, polite and very helpful.
Agent replied
Dear Eram Aleena! Thank you for taking the time to review your recent experience with our Leaders Estate Agents Weybridge branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleHelpful and professional team, always reply quickly and efficiently to any questions. Totally recommend
Agent replied
Thank you so much for your review Sue, it was an absolute pleasure to help you and your husband move. We hope you settle in your new home quickly! Thanks, Neil and the Worthing team.
5/5
GoogleIt was a pleasure to deal with this agency. We are French and we just moved to the UK. Thanks to the agent (Kate), everything went smoothly and we weren't lost at anytime. Everything was well explained and this is very much appreciated when coming from another country. Moreover, they are kind, patient, reactive and always smiling.
Agent replied
Dear Sylvain Benech, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Cranleigh. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleRating only, no written review.
Agent replied
Dear Alaa K, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleEden was great assisting with my move. Efficient, professional and friendly! From start to finish! Really efficient and so friendly! Thank you!
Agent replied
Dear Ty James! Thank you for taking the time to review your recent experience with our Leaders Estate Agents Sevenoaks branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleExcellent quality, very efficient and good service
Agent replied
Dear Atallah, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
GoogleIf I could give no star, I would. This lettings agent in Croydon does not care about its tenants. They are misleading, manipulative and the worst lettings agent (this branch) I've ever dealt with. My family and I suffered from stress and encountered major mould issues around the entire flat. We endured over three months of bad black mould smell which led us terminate our contract. Because of their breach of the contract and not willing to solve this issue, we manage to leave the property early. If we were to stay any longer, my family including my baby (under 1) would have suffered serious health problems. To Cutomer Care Team I've already escalated my complaints with the Ombudsman after receiving a poor final viewpoint from the customer care associate. I am really disappointed with how you dealt with my 30 page complaint letter and will be taking this as far as I can.
Agent replied
Dear Gerard Denum, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleGood experience from start to finish! Prompt when responding to queries/emails and professional throughout. Kate was helpful throughout the process and is an asset to Leaders. All documents completed online which was helpful and quick. Thank you.
Agent replied
Dear Robbie Martey, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Cranleigh. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleHad excellent service from your Lettings consultant Samara Powell. She guided me by phone and email, was very helpful and made sure I was up to date with everything. Thank you for. Mandy
Agent replied · 30 July 2023
Hello Mandy Bless Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Dear Sam Embery, Thank you for the great review of our Leaders Estate Agents Croydon team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleExcellent communication, great service
Agent replied · 30 September 2023
Dear Gary Dalton, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleGreat service, very responsive and helpful, highly recommend
5/5
GoogleWe've just moved to the UK from abroad... and after going through a nightmare with another agency it was so refreshing to work with Leaders. Will, Cathey, Toni, and Fiona have all been fantastic! They've been helpful with finding a great place to let, supportive in answering all my silly questions, and responsive to our needs. When the day comes again for me to find a new residence, I'll be contacting Leaders first!
Agent replied
Dear Roderick Mcdougall, Thank you for the great review of our Leaders Estate Agents Bromley team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleI was really impressed with the quality of service at the Leaders Bromley Branch. I was well looked after by Will and Cathey - extremely friendly and communicative, would highly recommend!
Agent replied
Dear Edward Shock, Thank you for the great review of our Leaders Estate Agents Bromley team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleWe are delighted with our experience via Leaders in finding our new home in Worthing! Andre is extremely helpful and guided us through the entire process. We'd certainly recommend Leaders!
Agent replied
Dear Liam Connolly, Thank you for the great review of our Leaders Estate Agents Worthing team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleMy experience of dealing with leaders was a pleasant experience and one I would recommend it to anyone looking to buy or rent a property. From start to finish will and cathey were so responsive and so easy to deal with and made the process so smooth and easy and really care about putting you in the right home and giving you all the info as I asked a lot of questions and they were more than happy to help. 10/10 service from will and cathey.
Agent replied
Dear Dc3 Carpentry, Thank you for the great review of our Leaders Estate Agents Bromley team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleDealing with Leaders and their team has been an absolute pleasure. Dom Williamson from the Sevenoaks branch was easy to deal with, thorough and professional. Cheers guys Bryn Whithair
Agent replied
Hi Bryn, thank you for taking the time to leave a review for us about Dom and the team at Leaders Estate Agents Sevenoaks. We're happy we could meet your expectations! Kind regards Customer Care Team
5/5
GoogleVery happy with Leaders Letting/Maintenance department in St. Albans. Cooperating with Emma for the last few years, she did her best for all issues raised from our end. There is no perfect world, but the effort is much appreciated!
Agent replied
Dear Lulup0226, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents St Albans. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 2022
2022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Questions about Leaders
Which Leaders office has the most reviews?
London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
Where are the Leaders offices?
The 20 Leaders offices, by town:
- Bromley: 20 - 21 Church Road, Bromley, Kent, BR2 0EG
- Chichester: 3 Northgate, Chichester, West Sussex, PO19 1BA
- Cranleigh: 228 High Street, Cranleigh, Surrey, GU6 8RL
- Croydon (312 High Street): 312 High Street, Croydon, Surrey, CR0 1NG
- Croydon (57 Lower Addiscombe Road): 57 Lower Addiscombe Road, Croydon, Surrey, CR0 6PQ
- Fenstanton: 7 Rookery Place, Fenstanton, Cambridgeshire, PE28 9LZ
- London: 9-13 The Facade, Devonshire Road, London, SE23 3HA
- Ocean Village: Canute Castle Canute Road, Ocean Village, Hampshire, SOUT
- Sevenoaks: 137d High Street, Sevenoaks, Kent, TN13 1UX
- Southampton (12 High Street): 12 High Street, Eastleigh, Southampton, Hampshire, SO50 5LA
- Southampton (13 London Road): 13 London Road, Southampton, Hampshire, SO15 2AE
- Southampton (363 Bitterne Road): 363 Bitterne Road, Bitterne Village, Southampton, Hampshire, SO18 5RR
- Southampton (Canute Castle): Canute Castle, Canute Road, Southampton, Hampshire, SO14 3FH
- St Albans: 50 London Road, St Albans, Hertfordshire, AL1 1NG
- Surbiton: 19/21 Claremont Road, Surbiton, Surrey, KT6 4QR
- Sutton: 2-4 Mulgrave Road, Sutton, Surrey, SM2 6LE
- Waterlooville: 55-59 London Road, Waterlooville, Hampshire, PO7 7EX
- Weybridge: 45 Baker Street, Weybridge, Surrey, KT13 8AE
- Woking: 14 Commercial Way, Woking, Surrey, GU21 6ET
- Worthing: 53 Chapel Road, Worthing, West Sussex, BN11 1EG
Has Leaders won any awards?
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
