Trusted Agent profile · Surrey, Hampshire, West Sussex and more

Leaders estate agents in London, St Albans, Worthing and 13 more

4.7

★★★★★ Excellent

4,589 reviews across 20 offices and 2 platforms

www.leaders.co.uk

Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,579

Reviews on Google

All 20 offices

Facebook logo

2.6 / 5

5

Reviews on Facebook

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Leaders's 20 offices, most reviewed first. Each has its own page.

Latest reviews from every Leaders office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

It has been an absolute pleasure dealing with Myha Reid, she is prompt, helpful and will go the extra mile to ensure an excellent customer experience throughout. Myha was patient and very transparent about the entire process, one conversation with her put me at ease straight away, a true asset to Leaders ! Anyone thinking about renting, especially if you have never rented before. I highly recommend you speak to Myha. Thank you again !!PositiveQuality, Professionalism

Charlie · 21 June 2021 · Leaders Croydon (312 High Street)

Agent replied · 20 June 2024

Hi Charlie Mitchell, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Croydon. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

I would like to say a big thank you to Jamie Earl for her hard work and professionalism. Jamie has been very helpful in sorting out issues with tenancy and ensure we compliant with recent regulations. She is very polite and helpful. She always keeps me updated along the process. Jamie, we want to say a big thank youPositiveResponsiveness, Quality, Professionalism, Value

Fadi · 21 June 2021 · Leaders Croydon (312 High Street)

Agent replied · 20 June 2024

Hi Fadi Dexter, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Croydon. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

She so good. Thank you Samara for all her hard work. Me and my Brother live in london we never have an agent that is so good like Samra , she also sort my electric insurance internet and give me beautiful property for good price. Thank you Samara for your hard work keep it up .PositiveResponsiveness, Quality, Professionalism, Value

Sunshine · 21 June 2021 · Leaders Croydon (312 High Street)

Agent replied · 20 June 2024

Hello Bambson Mansaray Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team

5/5

Google

Leaders have been managing my rental property since 2016 and I would like to thank Carol in particular for making the whole process as easy for me as possible. As I live in Dubai I cannot organise anything personally and Carol does it all for me - dealing with any issues my tenants have quickly and efficiently and keeping me informed at all times. Thanks so much!PositiveResponsiveness, Quality, Professionalism, Value

Jamie · 21 June 2021 · Leaders Croydon (312 High Street)

Agent replied · 20 June 2024

Hi Jamie Watson, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Croydon. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

A very professional estate agents. Assigned Samara as our Negotiator, who was very efficient and responsive in making sure all required documents were submitted and processed. I was dreading moving but Samara provided a very easy and flexible service which really helped my anxiety in moving during the COVID crisis. Thank you Samara for delivering a friendly and efficient service. It has been very much appreciated. - HeatherPositiveResponsiveness, Professionalism

Chocolate · 21 June 2021 · Leaders Croydon (312 High Street)

Agent replied · 20 June 2024

Hi Chocolate Chip Life, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Croydon. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

My sister and I just moved into our new place, and our experience moving in has been great due to Samara Powell. From the first time viewing the place with her to hurdles in our process getting the place, Samara was always available to help and kept my sister and I updated. We have been living at our place for almost two weeks now and we are very happy. A big thank you to Samara for making our process great and for checking on us after we moved in.PositiveResponsiveness, Quality, Professionalism, Value

Peggy · 21 June 2021 · Leaders Croydon (312 High Street)

Agent replied · 20 June 2024

Hi Pso, Thank you for the great review of our Leaders Estate Agents Croydon team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

Everyone we spoke to regarding lettings was very helpful and communicative. I appreciated that they communicated very quickly with us via email when we couldn't answer our phones whilst at work.PositiveResponsiveness

Andrew · 20 June 2021 · Leaders Cranleigh

Agent replied · 19 June 2024

Dear Andrew Pemberton, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team

5/5

Google

Good experience from start to finish! Prompt when responding to queries/emails and professional throughout. Kate was helpful throughout the process and is an asset to Leaders. All documents completed online which was helpful and quick. Thank you.PositiveResponsiveness, Professionalism

RJAM · 20 June 2021 · Leaders Cranleigh

Agent replied · 19 June 2024

Dear Robbie Martey, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Cranleigh. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

5 Stars. Charlene is incredibly helpful and goes above and beyond to make sure the property is ready. Highly professional! I would also like to give 5 stars to the team in Cranleigh Branch!PositiveResponsiveness, Professionalism

Domenico · 20 June 2021 · Leaders Cranleigh

Agent replied · 19 June 2024

Hi Domenico Rossi, Thank you for the great review of our Leaders Estate Agents Cranleigh team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

We’ve teamed up with these guys to carry out their removals, they are great at communion and are a pleasure to work with. A great estate agents run by a great team! Would highly recommend! Wolves removalsPositiveResponsiveness, Quality, Professionalism, Value

Jack · 20 June 2021 · Leaders Cranleigh

Agent replied · 19 June 2024

Hi, Jack Wolfe! Thanks for the great review! All the best, Customer Relations Team

5/5

Google

Our property manager is Lauren in Burgess Hill, who has always been extremely helpful in resolving any issues or helping with any queries. We called earlier this week and spoke with Charlene in the cranleigh branch, who was very helpful even though she wasn’t our property manager. Nothing was too much trouble and very quick at getting us a response from the landlord. Both these ladies are a credit to the company.PositiveResponsiveness, Quality, Professionalism, Value

Emma · 20 June 2021 · Leaders Cranleigh

Agent replied · 19 June 2024

Hello Emma Warren Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team

5/5

Google

Great service, friendly, well informed, and responsive staff.PositiveResponsiveness

Sarah · 20 June 2021 · Leaders St Albans

Agent replied · 19 June 2024

Hi Sarah Gillin, Thank you for taking the time to review your recent experience with our Leaders Estate Agents St Albans branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents St Albans

5/5

Google

A great experience, everyone was really helpful and friendly.PositiveProfessionalism

Marina · 20 June 2021 · Leaders St Albans

Agent replied · 19 June 2024

Hi, Marina Constantinou! Thanks for the great review! All the best, Leaders Estate Agents St Albans

5/5

Google

Very professional and speedy service, kept in communication all the time.PositiveProfessionalism

Mike · 20 June 2021 · Leaders St Albans

Agent replied · 19 June 2024

Dear, Mike Hewitt, we are very happy we could provide you with a positive customer experience. Kind regards Customer Relations Team

4/5

Google

Natasha was helpful, professional and responsive from start to finish.PositiveResponsiveness, Professionalism

Dillon · 20 June 2021 · Leaders St Albans

Agent replied · 19 June 2024

Hi Dillon Mapletoft, Thank you for the great review of our Leaders Estate Agents St Albans team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

Although a very complex issue, Louise (Parish) and the team worked tirelessly to find a resolution. I couldn't recommend them highly enoughPositiveResponsiveness, Quality, Professionalism, Value

Michael · 20 June 2021 · Leaders St Albans

Agent replied · 19 June 2024

Dear Michael Douglas, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Relations Team

5/5

Google

Very professional and responsive service. The team is really friendly and I would highly recommend them. Thanks!PositiveProfessionalism

Laura · 20 June 2021 · Leaders St Albans

Agent replied · 19 June 2024

Dear Laura Eglington! Thank you for taking the time to review your recent experience with our Leaders Estate Agents St Albans branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

Just relocated out of the area and wanted to say a huge Thankyou to Leaders St Albans for their excellent service throughout my tenancy .PositiveQuality, Professionalism

TheRaggedDjhooper · 20 June 2021 · Leaders St Albans

Agent replied · 19 June 2024

Hello, Thanks for the amazing review and star rating! All the best, Leaders Estate Agents St Albans

5/5

Google

Scott and Alex have been prompt, responsive, courteous and professional in our dealings with them.PositiveResponsiveness, Professionalism

Esther · 20 June 2021 · Leaders St Albans

Agent replied · 19 June 2024

Hi Esther, Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Leaders Estate Agents St Albans

2/5

Google

Decent service up to contract being signed, but they are slow and unresponsive regarding property management issues. It seems that, once they've got your money, they no longer want to know.NegativeResponsiveness

Stefan · 20 June 2021 · Leaders St Albans

Agent replied · 19 June 2024

Dear Stefan F, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the St Albans office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team

5/5

Google

Leaders have been brilliant when dealing with my enquiry. Always responding very quickly and being super helpful with the questions I’ve had!PositiveResponsiveness, Professionalism

Lauren · 20 June 2021 · Leaders St Albans

Agent replied · 19 June 2024

Dear Lauren Craig, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents St Albans. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

Alex was very helpful and professional. She managed to see a solution that worked for both myself and the other side when others wouldn't have even tried. Thank you!PositiveResponsiveness, Professionalism

Aislinn · 20 June 2021 · Leaders St Albans

Agent replied · 19 June 2024

Hi Aislinn , thank you so much for your positive comments about Leaders Estate Agents St Albans and especially to Alex! We appreciate your great feedback. Thank you Customer Relations Team

5/5

Google

Very helpful through all the process. Made the experience very smooth and hassle free. Despite having to find a new home in a very short notice and all the stress that it means, it was very pleasant.PositiveResponsiveness, Quality, Professionalism, Value

Alexandro · 20 June 2021 · Leaders St Albans

Agent replied · 19 June 2024

Hi Alexandro Martinez, Thank you for the great review of our Leaders Estate Agents St Albans team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

I have been an tenant of leaders for over a year now and just signed another year for another property managed by leaders... Alex was a delight too deal with and made the whole process of switching apartments so easy for me whilst she did all the work.. Am delighted to continue the professional relationship with leaders .PositiveResponsiveness, Professionalism

Liz · 20 June 2021 · Leaders St Albans

Agent replied · 19 June 2024

Dear Liz Mcguigan, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents St Albans. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Leaders and its branches won awards at EA Masters in one year, most recently 2022.

Source: EA Masters winners lists, as published, linked by year.

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Questions about Leaders

Which Leaders office has the most reviews?

London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.

Where are the Leaders offices?

The 20 Leaders offices, by town:

Has Leaders won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.

Reviews may appear on more than one platform.

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