Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,589 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleThe team was very responsive and accommodating during our application. all went smooth and the friendly team is highly recommended when it comes to the rental market.PositiveResponsiveness, Professionalism
Hello Gerrit Nieuwoudt Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Leaders Estate Agents Chichester
5/5
GoogleThe team at Leaders have been so kind and helpful, which made the process of moving a lot less stressful and daunting. Everyone at the office is so friendly and relaxed. Five stars from me!PositiveProfessionalism
Hi K Jones, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Chichester branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleVery helpful at the start of lockdown, when we needed to get into our rented property fast. Sarah Cawley has been very helpful and efficient when dealing with numerous plumbing issues in our property. Great service.PositiveResponsiveness, Professionalism
Hi Mr Jarrett, thank you for providing us with such a fantastic review, we're pleased to hear you've had a positive experience with your Property Manager, Sarah Cawley. Charley & the Leaders Chichester team.
5/5
GoogleI have been renting with Leaders for over 2 years, throughout the pandemic, and have been greatly reassured by my property manager, Charlotte, during this time. Any issues are promptly and professionally dealt with, and any worries I had due to loss of income have been sympathetically dealt with. Thank you Charlotte, and the team!PositiveResponsiveness, Professionalism
Dear Mitch Mitchell, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleWe are working with Leaders on Renting a property and have had nothing but responsive, friendly, professional and thorough service . The staff are highly professional , very friendly and get the job done ! From the first viewing , all actions to be taken to Tenancy have been swift and thorough. Any queries, problems ... are handled promptly and thoroughly. We would recommend and trust any property business through Leaders .PositiveResponsiveness, Professionalism
Hello Deni Jones Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleI just recently rented a flat through Leaders in Chichester and honestly it was the best experience with Estate Agents I have ever had. After years of renting in London this was just a breeze. Very professional and helpful staff (special thanks to Charley and Chris), snappy response to calls and emails. Overall A+ service (plus a welcome box on completion - great touch!). Thanks, MartinPositiveResponsiveness, Quality, Professionalism, Value
Dear Kot Rafal, Thank you for the great review of our Leaders Estate Agents Chichester team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleHad an amazing experience with Leaders - myself and my partner are students and this was the only letting agency that were welcoming and accommodating of students. Everything has gone smoothly - they are a great bunch of people! Would highly recommend to prospective tenants in Chichester and beyond!PositiveResponsiveness, Quality, Professionalism, Value
Hi Joseph. Thank you for the great review of our Leaders Chichester team. It’s fantastic to hear that we could provide you with a great service that you were happy with. Thank you from the Customer Relations Team.
5/5
GoogleLeaders Chichester have been 100% Fantastic with helping me find my next home and moving. Renting is always stressful and in a pandemic it hasn't been easy to move back from London. But the guys have been wonderful in answering questions, helping with getting paperwork sorted and always being an email away. I highly recommend the branch and a special thank you to Emily, Christopher and SophiePositiveResponsiveness, Professionalism
Hi Graham Morby, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Chichester branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
GoogleThese agency is fraud. Please try for new one. Do not trust rhemNegativeResponsiveness, Quality, Professionalism, Value
Dear Sir/Madam We're so sorry that you haven't been happy following your experience with us. If you are willing to do so then please get in touch with us at customerrelations@lrg.co.uk with more details about your experience. Kind regards, Customer Relations Team
5/5
GoogleExceptional experience with Leaders Croydon, Shivon Kane was extremely helpful and proactive, would deffo recommend.PositiveProfessionalism
Hi Real Madjesty! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
5/5
GoogleGreat service from Leaders Croydon in particular Myha who always took care of everything cant fault her service would definately recommend.PositiveResponsiveness, Professionalism
Hi Lorenza Pescud, Thank you for the great review of our Leaders Estate Agents Croydon team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleVery helpful and friendly me and my girlfriend moved into a flat through leaders and Myha our lettings agent was very patient and helpful throughout, highly recommend!PositiveProfessionalism
Hi Callum Wilding! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
5/5
GoogleThank you Samara for help with sorting out so quckily all the documents we need to move in! Very professional agency. 5/5 stars 🥰🥰🥰PositiveProfessionalism
Dear Kamila Lazarz, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleFrom start to finish Samara has been fantastic and help all the way , always in contact , friendly and professional. Highly recommend LeadersPositiveResponsiveness, Quality, Professionalism, Value
Hi Annie Young, Thank you for the great review of our Leaders Estate Agents Croydon team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleMany thanks to Leaders, in particular to Beverley Lunn, for great service. Friendly, professional, consistent. I’d recommend Leaders to anyone like looking to sell !PositiveResponsiveness, Quality, Professionalism
Hi Althea Efunshile, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Croydon branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
GoogleI have never seen worst lentting agency in my life. They simply play with public money. Do not pay them for HOLDING DEPOSITE. It’s SCAM. You never get your money back. Please be aware with SAMARA POWELL she is an expert with pay amount as soon as quick with out pass any information, she never give you proper info and ask to sign the documents as quick as she can. Once you signed the documents and shaw start her game. Please be aware with this agency DO NOT EVER GIVE THEM YOUR CREDIT CARD DETAILS AND NEVER TRUST THEM .NegativeResponsiveness, Quality, Professionalism, Value
Dear Sir/Madam We're so sorry that you haven't been happy following your experience with us. If you are willing to do so then please get in touch with us at customerrelations@lrg.co.uk with more details about your experience. Kind regards, Customer Relations Team
5/5
GoogleMany thanks Samara Powell for your proffessional conduct, you kept in touch all the way even as the referencing process seemed a bit overboard. I would recommend you to my friends and colleagues who needs a property agent to help out. Thank you.PositiveProfessionalism
Hi Olalekan, Thank you for taking the time to let us know how we did and the great service you received from Samara. We love to get positive reviews and hope you have a great day. Thank you Customer Relations Team
1/5
GoogleSamara Powell , do you remember me you are the worst. She use my card for her personal after when I realise contact to bank, their was an fraudulent transaction I found and I ask her she beg me and please do not go for complaint, I have used your details in emergency I will pay back you as soon as quick. I was really wondering how they hired people with out any proper checkin. Please better do not go with this agencyNegativeResponsiveness, Quality, Professionalism, Value
Dear Sir/Madam, we appreciate your honest feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.uk Kind regards, Customer Relations Team
5/5
GooglePleasure working with Leaders in particular Myha Reid. She was professional and friendly . She kept us informed throughout the application process and we are so happy to move into our new apartment !!!PositiveResponsiveness, Quality, Professionalism, Value
Hello Rukudzo, we appreciate you taking the time to leave us this great feedback and your positive comments especially about Myha and the service she provided. Thank you Customer Relations Team.
5/5
GoogleLeaders have provided professional advice and guidance for over 7 years...the staff are courteous and approachable serving tenants and landlords alike. A worry free decision ! Kim Wheeler is a safe pair of hands for your property.Kevin Vaughan Director Topnet LtdPositiveResponsiveness, Quality, Professionalism, Value
Hi Kevin, thanks for your praise and kind comments about our team and your added positive feedback regarding Kim at our Croydon branch of Leaders. We appreciate your time in making these comments which are always gratefully received and appreciated. Thank you Customer relations team
5/5
GoogleKurwahn was an absolute gem through the whole process of urgently moving through a global pandemic, facilitating the moving of my belongings into the house before my tenancy began after having to vacate a previous premesis early. Helpful throughout and also flexible, which is an attribute you would expect from an estate agent through the pains of moving, but that I find has been lacking in previous moves. In short a great service and I would highly recommend these guys, very helpful.PositiveResponsiveness, Professionalism
Bob, thank you so much for your high rating!
5/5
GoogleMany thanks Leaders Croydon for helping me find my new home. Special thank you to Mhya and Shivon who were so helpful, cheerful and professional throughout the whole process. Highly recommend Leaders Croydon great experience and service.PositiveResponsiveness, Quality, Professionalism, Value
Hi Hamu Chiviya, Thank you for the great review of our Leaders Estate Agents Croydon team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleThank you Leaders especially Myha, she was really helpful. She helped me so much as this was my first time moving out. Very smoothly and I will definitely recommend leaders and Myha. Please keep up with the service.PositiveResponsiveness, Quality, Professionalism, Value
Dear Queen Ll, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Croydon. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleMyha at Leaders was absolutely brilliant at helping us find a flat with not much time before we needed to move. I had spoken with other local estate agents; Myha was the only one that really listened to our needs and even stayed late on a Friday to help with speeding up the process. Its fair to say that a big part of why we chose the flat was because of her. For anyone thinking of renting or listing their flat to rent, then definitely speak to Myha first.PositiveResponsiveness, Quality, Professionalism
Hi Nadia Halila! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
