Leaders estate agents in London, St Albans, Worthing and 13 more

★★★★★ 1/5

Google

Poor service, poor systems and messed up the simple process of the handover of the keys. The payment email came Friday late afternoon from someone I had not been introduced to and the payment system did not work. I had to check the bank details again and again as I needed to make payment that Friday ( they had delayed sending me details). The next day it made me think it was a scam so I spent the whole weekend worrying I had just lost £22,000. On Monday morning I asked them to confirm payment and all I got was it takes 3 days. So I was fearful i had fallen for a elaborate scam when all the time the money was in their bank and they just could not be bothered to send me a confirmation email. Then they refused to give me my keys because the person handling me was off and there been no handover. All the pre work had been done as house was empty and all I got was excuses for why I could not have the keys at 9-10 rather than 12.00. A real I can’t be bothered attitude. To cap it all, I got ONE key and was told not their problem as landlord was managing property. So I asked the landlord and she starts looking at previous tenants and then asking me to cut more keys when all the time Leaders had 4 spare keys. No apology for all the stress they caused ! If I was not so busy I would have got hold of their area director to sort them out.NegativeProfessionalism

Brian · 22 June 2021 · Leaders Weybridge

★★★★★ 1/5

Google

STAY AWAY TENANTS! Worst experience in my 10 year renting period. No commitment or support to tenants. They are quick to take all the payments and then never respond to any tenants requests. This agency is made for pleasing landlord as they pay for the service. I handed of the keys back well before the end of tenancy on 27 May 2020 and till date today (5 months) my deposit is not returned. They find reasons to delay, even after agreeing to the deductions the false promises keep on coming. I wonder if I made a single day delay in paying the rent they will charge around £40/day as charges. Here they not even paid the deposit back within the 3 months of deposit protection scheme. Are they going to pay the loss for 5 months of holding the deposit away from me. Not trust worthy and you cannot reach out for help anyone other than a lettings manager, who is not available most of the times. I tried calling the head office, customer services team etc numerous times and left more than 50 emails. The only reply I got was they are aware that the lettings manager (L) is responsible. There is absolute no help for tenants.NegativeResponsiveness, Professionalism

Blessed · 22 June 2021 · Leaders Weybridge

★★★★★ 5/5

Google

Samara was an amazing help for our move to Weybridge, she was responsive and attentive. She was also very helpful answering all the questions we had as we are new to renting in the area. Highly recommend Leaders and Samara to anyone thinking of moving house!PositiveResponsiveness, Professionalism, Value

Beth · 22 June 2021 · Leaders Weybridge

★★★★★ 5/5

Google

I got in touch with Leaders regarding this lovely studio flat they had on offer. The whole process from the fist emails we’d exchanged pre-viewing to the signing of contract and beyond was very seamless and straightforward. Special thanks to Samara who was very professional along the way, always ready to answer all my questions and very prompt in replying to my emails.PositiveResponsiveness, Professionalism, Value

George · 22 June 2021 · Leaders Weybridge

★★★★★ 5/5

Google

We have had a number of managers over the years, but to us Leanne has stood out as an efficient and helpful manager. We have had serious problems with our tenants during this last year and she has been proactive in helping to sort out the problems; always keeping us informed; easy to contact during this difficult year and responsive to our requirements. Having someone who answers calls, responds and lets you know what is going on (with a cheerful manner) takes a lot of stress and anxiety out of the situation.

Alan · 22 June 2021 · Leaders Weybridge

★★★★★ 5/5

Google

Samara held the viewing at the property and was really helpful throughout the tenancy process. She is friendly and approachable. She is always quick to respond to emails and communication has been excellent throughout, especially during the pandemic, where some customer service providers have been hard to get in touch with. Thank youPositiveResponsiveness, Professionalism

Tim · 22 June 2021 · Leaders Weybridge

★★★★★ 5/5

Google

Samara at Leaders Weybridge was really helpful. She was responsive and willing to help and was very professional and friendly whilst doing so. Having dealt with other more difficult estate agents it was a pleasant surprise to have someone so easy to liaise with when looking for a new property to rent.PositiveResponsiveness, Quality, Professionalism

Henry · 22 June 2021 · Leaders Weybridge

★★★★★ 5/5

Google

Any complaints are dealt with quickly and efficiently and I find Lisa friendly, professional at all timesPositiveResponsiveness, Quality, Professionalism, Value

Keith · 22 June 2021 · Leaders Bromley

★★★★★ 5/5

Google

From the very start of the process, Cathey has been a delight to liaise with. No matter what questions I had, Cathey was always there to answer and did so in a professional manner.PositiveProfessionalism

Luisa · 22 June 2021 · Leaders Bromley

★★★★★ 5/5

Google

Will and Cathey were very approachable and welcoming for myself and my partner. Their service was very efficient and overall a fantastic experience. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Leo · 22 June 2021 · Leaders Bromley

★★★★★ 5/5

Google

Friendly, efficient, prompt and helpful, Toni Hartwell has been all of the above and more - thank you! Lisa Payne was friendly, efficient and helpful, very much appreciated!PositiveValue

Kate · 22 June 2021 · Leaders Bromley

★★★★★ 5/5

Google

I cannot thank Cathey and Will enough for their help in finding me a new property. This was my first time renting and they both took the time to answer any questions I had to the fullest detail. Could not recommended them enough!PositiveResponsiveness, Quality, Professionalism, Value

Ryan · 22 June 2021 · Leaders Bromley

★★★★★ 5/5

Google

It was a great experience with Leaders and we ended up shortlisting the first property viewed through them. Will and Cathey were very prompt and responsive. Thanks for the experience!PositiveResponsiveness, Quality, Professionalism

Dripto · 22 June 2021 · Leaders Bromley

★★★★★ 5/5

Google

Recently moved into a property with the excellent help of Cathey. The move was smooth and any of our questions were answered promptly. One of the easier moves i've completed which considering the current covid problems was a great thing to see.PositiveResponsiveness, Quality, Professionalism

James · 22 June 2021 · Leaders Bromley

★★★★★ 5/5

Google

Will and Kathy have been fantastic . Made me feel comfortable asking questions. Coming back to me quickly was the main thing as I have had bad experiences with letting agencies in the past.PositiveResponsiveness, Professionalism

Cynthia · 22 June 2021 · Leaders Bromley

★★★★★ 5/5

Google

I registered my details with Leaders today and William Melhuish was polite and helpful and matched suitable properties to my needs. He was a pleasure to deal with.PositiveResponsiveness, Professionalism

Alice · 22 June 2021 · Leaders Bromley

★★★★★ 5/5

Google

I definitely recommend Leaders as they helped me a lot to rent a flat in Bromley. I could always contact them easily, especially Emma Young and Cathey Cullum have been very very helpful. They would guide me if i was not sure about anything. Thankyou Leaders 😊PositiveResponsiveness, Professionalism

Muhammad · 22 June 2021 · Leaders Bromley

★★★★★ 5/5

Google

I was assisted by William and Cathey of the Leaders Team at Bromley and have found them most helpful. William responded very quickly to my initial email showing interest in a property and when he wasn't available, Cathey was right on hand to help. Communication has been forthcoming and they both answered any queries I had. I would highly recommend.PositiveResponsiveness, Professionalism

Shivonne · 22 June 2021 · Leaders Bromley

★★★★★ 5/5

Google

My tenant reported to Leaders - who manage the flat - they had no hot water. Toni Hartwell of Leaders e-mailed me to check I was aware of the issue & asked whether a contractor should be instructed. Within 30 minutes of my replying, Toni confirmed a contracted had been instructed to investigate. I reckon that's very prompt service.PositiveResponsiveness

Anne · 22 June 2021 · Leaders Bromley

★★★★★ 5/5

Google

I,m thinking of renting out my property and have made enquiries with various agents . I was most impressed with Fiona Minnett the lettings Manager. Leaders is now at the top of my list as i felt comfortable entrusting my investment to a company that has staff that are so confident and knowledgeable.PositiveResponsiveness, Professionalism

Keith · 22 June 2021 · Leaders Bromley

★★★★★ 5/5

Google

Adrian from the Beckenham branch was fantastic and helped us smoothly transition through our sale. He went the extra mile to help us organise financial advice and dealt professionally with all the property queries we had along the way. Great person to deal with !PositiveResponsiveness, Professionalism

Simon · 22 June 2021 · Leaders Bromley

★★★★★ 5/5

Google

Hi there, I am a landlord of 18 years in various locations in London and the southeast and I would normally self advertise to locate prospective tenants but since the lockdown the property business has declined. After carrying out a few viewings in this Shortlands apartment I realised I wasn’t getting the clientele I expected, so I reached out to Leader’s to give a helping hand. Straight after my initial call, I was called back by Fiona Minnett with an appointment to look at the apartment to take photos and a video. As soon as she got into the apartment she got straight to work, Fiona really boosted my expectations with her ooze of confidence in how to market the property. A month on I now have a tenant who’s moved in (long term) and I’m happy with. Fiona Minnett is a real asset for Leaders Estate Agent, please keep up the good work and a big thank you to the rest of the team at Leader’s Bromley.PositiveResponsiveness, Quality, Professionalism

Jay · 22 June 2021 · Leaders Bromley

★★★★★ 5/5

Google

I have been very impressed by Leaders Bromley branch. I rang to express interest in a property and Cathey Cullum arranged the prompt viewing and sent through all the information. Will Melhuish accompanied me on the viewing and was friendly, professional and very patient while I walked through all the rooms, several times. He was very efficient at helping me secure the property, sorting out all the paperwork and keeping me informed of progress. All in all they both made it a very painless and quick process and I am looking forward to moving in next week.PositiveResponsiveness, Quality, Professionalism

Angela · 22 June 2021 · Leaders Bromley

★★★★★ 5/5

Google

We were under Leaders management for many years and each time we called they responded very fast to our need. Coincidentally, we found a new property advert from Leaders and they made our planned move very easy. I would like to specifically thank Cathey and Fiona for their help in guiding me through the application process.PositiveResponsiveness, Quality, Professionalism, Value

Sunny · 22 June 2021 · Leaders Bromley