Trusted Agent profile · Surrey, Hampshire, West Sussex and more

Leaders estate agents in London, St Albans, Worthing and 13 more

4.7

★★★★★ Excellent

4,589 reviews across 20 offices and 2 platforms

www.leaders.co.uk

Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,579

Reviews on Google

All 20 offices

Facebook logo

2.6 / 5

5

Reviews on Facebook

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Leaders's 20 offices, most reviewed first. Each has its own page.

Latest reviews from every Leaders office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

The pandemic has been difficult for everyone, but the level of understanding displayed by our property manager Toni Hartwell has been nothing short of amazing. Constantly attuned to our situation, we have been kept in the loop with any changes and Toni has listened and acted on our behalf. We have been made to feel like valued individuals, not just a number on a client sheet. I cannot recommed her and this compnay enough for their work during the last 12 months. She has been our 'key worker' and made a very stressful period managable, for that we can't thank her and the team behind her enough. Thank you from our whole family!PositiveResponsiveness, Professionalism

Howard · 22 June 2021 · Leaders Bromley

Agent replied · 21 June 2024

Hi Howard, Thank you for the great review of our Leaders Estate Agents Bromley team. It’s fantastic to hear that Toni has been able to meet your expectations and deliver a fantastic service that you have been happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

I've been in the process of trying to rent a flat for a couple of months and Leaders have been the best with me by far, Will and Cathey understand I'm a first time renter and have both been very patient and understanding with me as I've gone through the process. They've helped a great deal and if all goes to plan, they will have helped me find my first home of my own. Will definitely recommend Leaders to my friends.PositiveResponsiveness, Quality, Professionalism, Value

Jonathan · 22 June 2021 · Leaders Bromley

Agent replied · 21 June 2024

Dear Jonathan Trainor, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Bromley. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

Over many years as a landlord, I have always had a very positive experience with Leaders. Toni Hartwell has been my contact for all that time and she has always been very helpful, efficient, friendly and a pleasure to do business with. Even during the pandemic she was quick to respond and give useful advice. It is reassuring to know that I can count on her especially when rules and regulations around letting are changing fast.PositiveResponsiveness, Quality, Professionalism, Value

Maria · 22 June 2021 · Leaders Bromley

Agent replied · 21 June 2024

Hello Maria Simpson Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team

5/5

Google

Was a pleasure working with Selwyn at Leaders. Very fast and responsive to all our emails and contact. Selwyn made everything a smooth process!

Rezwana · 22 June 2021 · Leaders London

Agent replied

Hi Rezwana A, Thank you for your kind words and a wonderful review! Pleasure to be of help. Best Regards, Selwyn Pacheco Senior Lettings Consultant

5/5

Google

Charlotte Parry has managed my property in Summersdale, Chichester for about the last two years of my 10 year relationship with Leaders Lettings. The property has been showing some wear and tear. The servicing of utilities and repairs of the property has been promptly and efficiently dealt with by Charlotte and her contacts. She keeps me informed on progress and does so in an amenable manner. Although I am concerned about Leaders rising costs, Charlotte provides an invaluable service for which I am grateful.

Martin · 22 June 2021 · Leaders Chichester

Agent replied

Hi Mr Pellett, thank you for your positive comments regarding your experience with Charlotte and we look forward to continuing working with you in the future. Charley & the Leaders Chichester team.

5/5

Google

Eden Ryan and the team at Leaders Sevenoaks helped facilitate my move in an efficient and friendly manner- Thank you and Well donePositiveResponsiveness

Andrew · 21 June 2021 · Leaders Sevenoaks

Agent replied · 20 June 2024

Hello Andrew Harwood Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team

5/5

Google

Jake and the team are very efficient and do a great job with regards to the letting and management of my property. Very professional service all round.PositiveResponsiveness, Quality, Professionalism, Value

Jonty · 21 June 2021 · Leaders Sevenoaks

5/5

Google

Jake has been extremely helpful, especially with the current lockdown situation- responses are fast and always very helpful. Couldn’t ask for better customer service. Highly recommend!PositiveResponsiveness, Quality, Professionalism

Gemma · 21 June 2021 · Leaders Sevenoaks

Agent replied · 20 June 2024

Hi Gemma Randall, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Sevenoaks. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

Excellent experience with the entire Sevenoaks team in particular with Eden who was patient and extremely helpful to respond to all of our questions. Thank you Eden. Great job!!!PositiveResponsiveness, Quality, Professionalism, Value

Anthony · 21 June 2021 · Leaders Sevenoaks

Agent replied · 20 June 2024

Dear Anthony Picariello, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Relations Team

5/5

Google

Very professional and helpful letting Agents. Our agent Eden was very responsive and patient. She went above and beyond to assist us in finding our property. Would certainly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Conor · 21 June 2021 · Leaders Sevenoaks

Agent replied · 20 June 2024

Dear, Conor, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Excellent job from all at the Sevenoaks branch. Eden was incredibly helpful and supportive, and is a great communicator. Eden made sure that everything went through quickly and smoothlyPositiveQuality

Chris · 21 June 2021 · Leaders Sevenoaks

Agent replied · 20 June 2024

Dear Chris Ashenden, Thank you for the great review of our Leaders Estate Agents Sevenoaks team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

I recently viewed several properties with Leaders in and around the Sevenoaks area. While I didn't take a property due to other circumstances, I was very impressed by the professionalism and helpful nature of Dominic, who could not have been more helpful.PositiveResponsiveness, Professionalism

James · 21 June 2021 · Leaders Sevenoaks

Agent replied · 20 June 2024

Hello James Pons Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team

5/5

Google

Rob, Dominic and the team did a great job letting our property. They were a pleasure to deal with at all times. They were very responsive, straight forward and often went beyond what I expected.PositiveResponsiveness, Professionalism

Rami · 21 June 2021 · Leaders Sevenoaks

Agent replied · 20 June 2024

Hi Rami & Tracy Ghali, Thank you for the great review of our Leaders Estate Agents Sevenoaks team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

Dealing with Eden made the process of finding a home easy. You were a pleasure to deal with and you took care when dealing with me. I thank you very much and I will be back when I require your services again. Good service. Smooth transactions.PositiveResponsiveness, Quality, Professionalism, Value

Carol · 21 June 2021 · Leaders Sevenoaks

Agent replied · 20 June 2024

Dear, Carol Phillips! Thanks for the great review! All the best, Customer Care Team

5/5

Google

I would like to say a huge thank you to Dominic at Leaders for being so extremely efficient and for getting me moved within a week. I had lots of questions and needed to be let into the property very last minute which he organised for me . He has been instrumental to my seamless move into the property . Thank youPositiveResponsiveness, Professionalism

Heleni · 21 June 2021 · Leaders Sevenoaks

Agent replied · 20 June 2024

Dear Heleni Mastoroudes! Thank you for taking the time to review your recent experience with our Leaders Estate Agents Sevenoaks branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

4/5

Google

First time renting through Leaders. Overall a good experience, Eden from the Sevenoaks branch assisted us with our application. There were some complications with our application, she always kept us updated on the progress and answered any questions that we had. The only thing that was a bit frustrating was that we only received the rental contract 72hours before the moving date.PositiveResponsiveness

Louise · 21 June 2021 · Leaders Sevenoaks

Agent replied · 20 June 2024

Dear Louise Zimmermann, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Sevenoaks. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

Great experience Starting tenancy from Leaders. State agent Eden was sweet and very supportive. All questions and concerns we had were addressed and sorted quickly. All staff was friendly when collecting our keys.PositiveResponsiveness, Quality

Harvey · 21 June 2021 · Leaders Sevenoaks

Agent replied · 20 June 2024

Dear Harvey H! Thank you for taking the time to review your recent experience with our Leaders Estate Agents Sevenoaks branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

Had a great experience using Leaders. Dominic showed us around several properties. He was quick to respond to us through calls or emails and kept us updated with new properties. Dominic was very professional showing us around the properties and adhering to COVID rules. Many thanks to him.PositiveResponsiveness, Professionalism

Jessica · 21 June 2021 · Leaders Sevenoaks

Agent replied · 20 June 2024

Hi Jessica Rogers, Thank you for the great review of our Leaders Estate Agents Sevenoaks team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

For it being my first time renting I’ve been worried and to a point a little scared but I really must personally thank Katie Elliott at leaders Sevenoaks and her colleagues. Katie made me feel safe in my decisions, even went above and beyond allowing me to take a 2nd viewing within 24hrs. Katie and her colleagues was always there when I have been calling needing questions answered, and getting back to me very quickly when she had to liaise with the property owner. I couldn’t have wished for a better letting agent!PositiveResponsiveness, Quality, Professionalism, Value

Shane · 21 June 2021 · Leaders Sevenoaks

Agent replied · 20 June 2024

Dear Shane Plummer, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Sevenoaks. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

Fantastic service and support from all the team.PositiveResponsiveness, Professionalism

Jon · 21 June 2021 · Leaders Chichester

Agent replied · 20 June 2024

Hi Jon Rossitter, Thank you for the great review of our Leaders Estate Agents Chichester team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

Excellent friendly staff. Really helpful and prompt service by them. Highly recommend. 5 stars from me.PositiveResponsiveness, Quality, Professionalism, Value

Richard · 21 June 2021 · Leaders Chichester

Agent replied · 20 June 2024

Hi Richard Masterton, Thank you for the great review of our Leaders Estate Agents Chichester team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

nothing but positive experience, friendly and responsive staff, made our first time renting a flat seamlessPositiveResponsiveness

JD2020 · 21 June 2021 · Leaders Chichester

Agent replied · 20 June 2024

Hi James D, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Chichester branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Chichester

5/5

Google

We couldn't have been happier with the service that we have received from Leaders with regard to letting a property (thanks Chris). Would definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Tracie · 21 June 2021 · Leaders Chichester

Agent replied · 20 June 2024

Hi Tracie Finnigan, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Chichester. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

I've been dealing with Leaders Chichester for many years and always found them responsive and professional in every way especially my property manager Sarah Cawley.PositiveResponsiveness, Quality, Professionalism, Value

Lee · 21 June 2021 · Leaders Chichester

Agent replied · 20 June 2024

Hi Mr Carter, thank you for your kind review. It's great to hear such wonderful feedback. Charley & the Leaders Chichester team.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Leaders and its branches won awards at EA Masters in one year, most recently 2022.

Source: EA Masters winners lists, as published, linked by year.

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Questions about Leaders

Which Leaders office has the most reviews?

London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.

Where are the Leaders offices?

The 20 Leaders offices, by town:

Has Leaders won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.

Reviews may appear on more than one platform.

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