Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,589 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSelwyn helped me find the perfect home for me and my family. The application process was stress free, he kept me up to date throughout. Would recommend!
Hi Tim Clark, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Forest Hill. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleWe had a swift move to our new flat. Thanks to Leaders especially to James who was very helpful and very responsive. Overall, we received good costumer service from this agency.
Hi Nicole Cayanan, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Forest Hill. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleOnce again Leaders and Selwyn in particular delivers. Great match on finding the right tenants. Knows the market and delivers with no fuss. Very attentive to getting the transaction complete.
Hello Ben Madigan Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleJust want to edit this following leaving my flat early due to a new job. Selywn has been so on top of everything, and an absolute pleasure to deal with. So responsive, so helpful! Really did not see myself gushing about a letting agent before but honestly just made the whole process (which could have been stressful) easy and smooth.
Hi Sophie Helen Bishop, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Forest Hill. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleJames and Selwyn were great to work with! They were extremely prompt with communication and were super helpful on every step of the letting process. Would highly recommend :)
Mindy Ng, we're glad you had such a wonderful experience with us!
5/5
GoogleWas a pleasure working with Selwyn at Leaders. Very fast and responsive to all our emails and contact. Selwyn made everything a smooth process!
Hi Rezwana A, Thank you for your kind words and a wonderful review! Pleasure to be of help. Best Regards, Selwyn Pacheco Senior Lettings Consultant
5/5
GoogleWould happily recommend Leaders Forest Hill to anyone looking to rent in London. I would especially like to thank Selwyn who was extremely quick at responding to any queries we had & a great help throughout the process.
Hi James, Great to hear such fantastic feedback for Selwyn! Thank you for the Review and we hope you will be happy in your new Home :-) Kind Regards, Jenny Holland Lettings Manager
5/5
GoogleI've been using Leaders for a number of years as a landlord. The lettings team are prompt and professional and I've received a good service especially during periods when tenants move on and a re-let is required. I recently used Leaders to sell the property and again the team were reliable and honest. I would recommend Leaders for both lettings and sale, thanks to Nikki and Selwyn for their help.
We appreciate your positive review about your recent experience with us!
5/5
GoogleExcellent professional service as always from Leaders, particularly my team James and Selwyn who are always supportive, attentive and ultra efficient. The team at Forest Hill work so well together, practically all as one - always on the ball. Many thanks for the top level of service you provide. Much appreciated.
Hi Ayten, we are so happy to read such a great review about Leaders Forest Hill and we are so pleased that Selwyn and Lydia have been able to offer you so much assistance throughout the rental of your property. If there's anything further we can do for you please do not hesitate to get in touch as we are happy to help! Kind Regards, Leaders
5/5
GoogleGreat service by a professional team. This is the third time I've used LEADERS for my tenant needs and Jenny and Selwyn, have once again provided a timely, professional and succesful outcome. Selwyn has secured my asking price after just one viewing! I highly recommend their services if your looking to work with a bright, professional, approachable team, who know their client base and get results for your property. and Yes! I will continue to use them again. Thank You, Martin Ward 12 March 2021 Well another great review for a great service ! I feel completely at ease with the level of service provided by Jenny H and Selwyn P. Great team and I look forward to working with them.
Hi Marty, thanks so much for your kind words! We're very happy you have had a great experience working with our team as we aim to please. We will let the team know your feedback.
5/5
GoogleVery professional service, well organised.
Dear Callum Birnie, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThanks Alexandra and Ross to provide swift supports and advices, really nice experience to rent my first property in St Albans.
Hi Yvonne, Thank you for taking the time to let us know how we did. We hope you have a great day! Kind regards Customer Care Team
5/5
GoogleThey were very quick to get back to me & when i met up with one of the negotiators he was pleasant polite & very informative an all round positive experience.
Dear Rhia Simons, Thank you for the great review of our Leaders Estate Agents St Albans team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleI’m renting with Leaders for 2 years and is being a great and easy journey. Now when needed to move , Alex was always really kind and available to answer any questions and helping to find our new home. In general all the team is amazing and supportive. Thank you all for this great experience
Hello Cátia Cera Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleTim made our move possible and we are so grateful for his help! Wouldn’t have happened without his kind words, thank you
Harvey Klee, we're glad you had such a wonderful experience with us!
5/5
GoogleI have just moved in to a property and it couldn't have been smoother. Simon was responsive and efficient, showing me around during the viewing. Once the landlord accepted my offer, I was then liaising with Helen. Things ran smoothly, Helen was always quick to respond to my queries, efficient and polite. I had a great experience.
Dear Susanmt84, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMrs C Parry, our property manager has been wonderful throughout our 1st year at our property. We had a slight leak, that was reported and within 45 minutes, the repair was on its way and rectified. The Property Managment team at Leaders are helpful, kind and beyond effective.
D.j. Devereux, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Chichester. We will ensure your comments are passed on to Charlotte. Many Thanks, Jake Fisher (Head of Centre, Property Management).
5/5
GoogleCharlie is definitely worthy of five stars. Always happy, polite and helpful.
Dear Neil Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders, in particular Ross, have been incredibly helpful with guiding my wife and I through the process of renting our first property in the UK. Ross was very professional throughout and always kept to the deadlines he gave us. He made it feel like he was trying to work with us rather than drag us into a bidding war with other prospective tenants which was refreshing. All in all I cannot speak highly enough of Ross and Leaders.
Dear Jeremy Richardson, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service and friendly staff, Leaders were absolutely fantastic throughout the process, from viewings to moving in. Special thanks to Thomas and Chelsea always answering the phone, returning my calls, responding to emails immediately.
Dear Румен Иванов, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDeborah Greet managed me and my rental property with professionalism, kindness, understanding and most of all always helpful and friendly. I have since moved to another Leaders rental. Great service all round
Dear Chris, Thank you for leaving feedback of the recent experience you had with Deborah form the Worthing Team. We look forward to being able help you again in the future. Kind Regards The Worthing Team.
1/5
GoogleI am very disappointed i just move to new house before let to by agree we have some requers from agent Charlie Clarke we have ask about equipment if it is in the house and he confirmed to us when we move we have found no wash machine no fridge end we have make call to estate to find out why diss one it is happen no one give us answer. Not recommending at All this Estate
Dear Igor Mucuta, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
4/5
GoogleReally lovely staff who always help in a friendly and efficient manner, specifically Emily within property management. She was really understanding and so helpful when I needed advice and information about my situation when moving out of a rented property. She made the whole process a lot less daunting which I really appreciated!PositiveResponsiveness, Professionalism
Hi Amy Bown! We're so happy we were able to help you out as we know it can be a stressful time. I will pass on your comments to Emily. Neil, Hollie and the Worthing team.
5/5
GoogleThe employees I talked to, like Dominic Williamson who helped me during viewings, were friendly, professional and very helpful.
Dear, Danae Tselemponi, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
