Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,425 reviews across 20 offices and 3 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Weybridge, Sevenoaks, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,425 reviews on three platforms, rated 4.7 out of 5 overall.
4,415
Reviews on Google
All 20 offices
5
Reviews on Facebook
Business-wide
5
Reviews on View Agents
All 20 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFriendly and helpful ,the service I wanted ,was the service I got . Would recommend ,no problem .
Thank you Michael for a great five-star review, I am pleased the team provided a friendly and helpful service! We're always happy to help find new tenants for your property. Kind regards, Annie Savage, Senior Lettings Manager
5/5
GoogleSpecial thanks to Tess for her excellent support throughout the rental process. Friendly, professional, and a real asset to Leaders in Chichester.
Dear Danilo .cp, Thank you for the great review of our Leaders Estate Agents Chichester team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
1/5
GoogleVery disappointing experience with Leaders. I vacated the property at the end of December and, despite my deposit being protected with TDS, I still haven’t received it. I have made multiple calls and sent emails with little to no response. Even the landlord has chased them regarding the delay. When I finally spoke to the property manager, I was told there was an internal error and the process needs to be started again, but no clear timeline was given as it is “with accounts.” This lack of communication and delay has caused unnecessary stress and financial difficulty. I would not recommend based on my experience.
Dear Sanu Shakespeare, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleJordan helped me through the whole process! She was so great to contact and has got back to me so quickly even with silly questions as me being someone who had no idea what they were doing! Would highly recommend the company as so helpful and made everything so much easier!
Dear Nimisha Gomez We greatly appreciate your 5-star review and the time you took to share your experience with Jordan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe've been renting our flat via Leaders, Croydon for 10+ years. Never been disappointed about their communication and kindness of staff. Thank you Lauren Nield your quick help, it is always a pleasure to talk to you!
Dear Emoke Orban We greatly appreciate your 5-star review and the time you took to share your experience with Lauren. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWonderful service. Highly recommend
Dear Williams Esther, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you … More
5/5
GoogleNathan has been so lovely and helpful during the process of finding a rental. He sourced out a lovely place and has been really quick at getting back to me. Really appreciate all his help .
Dear Stefano Magurno We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleGreat experience with leaders . Would like to give special recognition to Charlotte ..very welcoming , friendly and professional . Answered all my questions and guided me well . Highly recommend leaders ..thanks Charlotte! :)
Dear Momina Khan We greatly appreciate your 5-star review and the time you took to share your … More
1/5
GoogleAbsolute disregard for tenants’ problems. We are living without heating, with a leaking pipe, and the agency fails to respond for weeks. Completely unacceptable.
Dear Svitlana Bondarenko, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleThe sales team are fantastic - professional, polite, down to earth, really lovely team!
Dear Emma Louise, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
GoogleLANDLORDS BEWARE. Leaders have now missed 2/2 of our viewings, both of which were confirmed. There was no communication to let us know that they wouldn't be able to make it. …
Dear Max Ogden, We value your feedback and sincerely appreciate you taking the time to share … More
5/5
GoogleWe have recently found our new rental home through Leaders. I can honestly say Harrison is the best agent I have worked with. Him and the wider team I came into contact with were all incredibly helpful and sorted me and my partner out with an amazing new home.
Dear Ben Stanfield We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleI've started my journey with Leader from the last March 2025. At the first I wasn't quite happy due to some not so efficient people of them. But recently I have experienced really some great customer service from the Property Manager Melay …
Dear Adity H H, We are very happy we could provide you with a positive customer experience. … More
5/5
GoogleGreat service. Molly was so helpful and made the process so much easier. Especially as a first time renter! Thank you again.
Dear Ella Mason We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleI just wanted to say how amazing Molly has been with myself and my partner trying to find our new home, she has been patient and going above and beyond in terms of our paperwork. She’s been working even after finishing for the day and we are just so thankful to her for everything Molly has done for us ☺️
Dear Diogo Dias We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleI’ve had a really positive experience with LEADERS so far. The service has been professional, efficient, and easy from start to finish. A special mention to Macy, who has been incredibly helpful, approachable, and responsive throughout the process. She made everything clear and it’s obvious she genuinely cares about providing great customer service. I would definitely recommend LEADERS to anyone looking for a reliable and supportive team.
Dear Nick, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Macy and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleMax provided an excellent service when I recently let a property. He is friendly, well organised, communicates well and made me feel confident that Leaders was the correct organisation for me. All the team in the office are friendly and helpful. I highly recommend.
Thank you Sean for the five-star review and excellent feedback on your experience with Leaders and in particular, Max. Thank you for trusting in Leaders.
5/5
GoogleTess has been fantastic the past couple of weeks. Couldn't fault her, she is completely understanding if something takes a little longer than expected or if there has been an issue. Best estate agent we've had! Thank you so much 😊 …
Thank you Natalie for the five-star review and fantastic feedback on your experience with Leaders and in particular, Tess. We wish you all the best in your new home!
5/5
GoogleGood afternoon Due to unfortunate circumstances in my personal life i had to leave the flat i …
Dear Steve Amos We greatly appreciate your 5-star review and the time you took to share your … More
1/5
GoogleZero out of 5 would be too kind I rented one apartment over 4 years with leaders St Albans. They were the least …
Dear David Wills, We value your feedback and sincerely appreciate you taking the time to share … More
5/5
GoogleLeaders have always been very helpful, available to resolve any issues and polite while handling all this.
Dear Divya Jain, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back … More
5/5
GoogleAleyna has been so helpful and kind during our property search I’m super pleased with her service
Dear Canan Ciftci We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleThank you to aleyna for being really helpful during our property search🙏🏽 …
Dear Gulusan Saklav, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back … More
1/5
GoogleAbsolute scam of an agent. They will push for 'No deposit option' and when you leave will try to charge you for more just as landlord asks- They are not good at responding to things …
Dear Ahasanul Kabir Customer care is important to us so we really appreciate you taking the time to … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Leaders has 4,425 reviews across its 20 offices, rated 4.7 out of 5 overall: 4,415 on Google, 5 on Facebook, 5 on View Agents. Company-wide Facebook reviews for Leaders are counted once, not once per office.
London has the most, with 1,233 reviews rated 4.8 out of 5, followed by St Albans with 810.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards: Leaders, London won Platinum.
